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NATIONAL INFORMATION SYSTEMS (NIS) TO SUPPORT DECISION MAKING IN ST&I POLICIES: Brazilian NIS analysis and perspectives Roberto C. S. Pacheco; Denilson Sell; Vinicius Medina Kern; José Salm Jr.; Aran Tcholakian Morales. ,[object Object]
Knowledge Engineering and Management Graduate Program  Federal University of Santa Catarina - UFSC3rd Background Paper – Regional and international practices for disclosing information related to innovation and social environment impact of business.  Project “OPENING UP NATURAL RESOURCE-BASED INDUSTRIES FOR INNOVATION: EXPLORING NEW PATHWAYS FOR DEVELOPMENT IN LATIN AMERICA” Centro de Gestão e EstudosEstratégicos – Brazil, DF. November - 2010.
Agenda Goals The paper´s goals The presentation goals What are NIS and CRIS Brazilian CRIS (i.e., NIS in ST&I) The Brazilian National ST&I System Cases: Lattes Platform, Innovation Portal, DCVISA, and others New opportunities in decision making in ST&I CRIS developed as e-Government 2.0 Open data and egovernment for a knowledge society Conclusions and Next Steps
0. A little bit about us…
Academic spin out RBS TV, Stela on TV Program Bom Dia Santa Catarina March 6th, 1996 The nominee on the most important Brazilian paper March 19th, 1996
Instituto Stela ,[object Object]
We have a team of 65 researchers. Among them there are professionals with doctorate, graduate and undergraduate degrees in Industrial Engineering, Computer Science, Information Systems, Knowledge Engineering and Management, and others2007 2008 MISSION “Combine scientific and technologic research to generate knowledge for organizational and social development”
We have helped to build.. NationalInformationSystem for InnovationandCooperation NationalInformationSystem for EducationEvaluation NationalInformation System for   S&T management Education SciencceAndTechnology Innovation
Our partners Government Academic and STI Univ. do Minho International KnewCo Firms
EGC-UFSCKnowledge Engineering and Management Graduate Program ,[object Object]
Strategic Use of Knowledge
Knowledge Extraction
E-Government and e-Democracy
Competency management
Organizational Memory
Knowledge Modeling
Innovation habitats
KM and sustainability
Distance learning
Digital inclusionEGC is an Interdisciplinary Program – CAPES Level 5 Florianópolis, SC
1. Our Goals
1.1 The Paper´s Goals To explore the current regional and international practices of disclosure of information related to innovation and economic, social and environmental indicators by agencies and companies in the different countries. (ii) a review good practices at the international level on metrics to examine the economic, environmental and social impact of innovation funds  (i) a review of existing procedures and information systems related to the different instruments in the three countries. The analysis of the available information systems and reports and the analysis of international good practices for measuring sustainable performance will allow us to develop initial recommendations for improvement of the current information systems. to discuss with the agencies managing innovation funds in the region possible approaches and strategies to improve the quality of the information available. Source: Marin, et. al. 2010
1.2 The presentation´s Goals To present National Information Systems (NIS) as a means to help developing countries to plan, implement and evaluate ST&I policies. To show how Brazil has been created an ST&I information infrastructure that became a decision making asset. To analyze current and future trends in e-government and e-democracy that can lead to a new era of strategic planning of ST&I, with potential benefits to NR policies.
2. National Information Systems (NIS) What are NIS, CRIS, and e-Government
2.1. What is a NIS? National Information Systems (NIS) were first realized as a “‘a coherent array’ of information subsystems with the capacity to intercommunicate” – [Aines, 1968].  A NIS should be a coherent system that takes many forms. It is not an ultimate computerized information system. Planning is its essential element – not computing – [Lytle, 1978]. NIS has become an “e-government, or the 'computerization of administrative systems' in other words, has reached the point that one click takes care of everything through the internal affair connection.” [Jung-hyup, 2010]
2.2. NIS in ST&I = CRIS In S&T the demand for a NIS was realized as early as 1967, when there were already 300 information services for searching abstracts [Skolnik, 1967] In a ST&I system, such "subsystems" are also known as Current Research Information Systems (CRIS) - “any information tool dedicated to provide access to and disseminate research information”[www.eurocris.org] “A CRIS records the R&D (Research and Development) activity either funded by or carried out by an organisation, or within a thematic or subject area.  Typically it covers projects, people (expertise), organisational structure, R&D outputs (products, patents, publications), R&D events and R&D facilities and equipment.”  [Eurocrisorganisation, 2006].
2.3. How our CRIS were created? Each CRIS is developed according to the public authorities world view.  ,[object Object]
System mission: operation x strategic view
Data requirements: govern x society needs
System ownership:agency´s x public domain
System life cycle: isolated x platform of systems
Connectivity: isolated x interoperable systems
Methodology: ordinary software engineering x R&D in knowledge engineeringAll current CRIS in innovation funding were based on past public decisions.  Gather data to decision making in ST&I is more or less difficult according to such decisions.
3. Brazilian CRIS (i.e., NIS in ST&I)  The Brazilian National ST&I System and CRIS developed as e-Government 2.0
2.1. What is a NST&I System? A National Innovation Systems (NIS) is “the system of interacting private and public firms (either large or small), universities, and government agencies aiming at the production of science and technology within national borders. Interaction among these units may be technical, commercial, legal, social, and financial, in as much as the goal of the interaction is the development, protection, financing or regulation of new science and technology” (Niosi et al., 1993)
2.2. How one can conceive a NIS? NIS conceptual (nonlinear) models Jorge de Sábato Industry University Government Government Companies S&Tinfraesrtructure Loe Leydesdorff Henry Etzkowitz TheSabato´s triangle Triple Helix OECD Systemic Model Pacheco, et. al. 2010
2.3. How is the Brazilian NIS?  Services and goods(ex. Pré-sal) UFRJ Researchers  SINAESMEC COPPE Research groups (DGP/CNPq) coppe UFRJ Petrobras NIT-UFRJ CENPES Culture RNP, Portal Inovação, P. Lattes R&D Groups CENPES Product and Market factors conditions(ex. Demand for engineers) CNPq  Lei de Inovação MCT CGEE PDP, PIB FINEP ABIPTI MDIC Investors ABDI ANPROTEC BNDES NIS components (actors) Firms Environmental aspects  STI Organizations Government There is not a formalizes National Innovation System in Brazil. But all components, environmental, structural and mechanisms described in OECD model can be identified.
2.4. How public agents act in the NIS Macro process in Public Funding Agencies External environment (in and outside the country) Line of Action 2 FUND HUMAN FORMATION Line  of Action1 FUND RESEARCH Line of Action 3 FUND INNOVATION  Line of Action 4 FUND ST&I DISSEMINATION PROGRAMINGANDPLANNING FINAL REPORT COMMUNICATE PUBLIC CALL EVALUATION IMPLEMENT FOLLOWING Organizational PLANNING COMMUNICATE Public funding agencies have to plan, evaluate, implement, follow and communicate the results of projects.  Source: SIFAPs 2009
2.4. How public agents act in the NIS Linhas de Atuação das FAPs FocusofAnalysis LINES OF ACTION Line  of Action1 FUND RESEARCH PROGRAMS Line of Action 2 FUND HUMAN FORMATION PROJECTS Line of Action 4 FUND ST&I DISSEMINATION Line of Action 3 FUND INNOVATION  Source: SIFAPs 2009
2.4. How public agents act in the NIS RESULTS AND PRODUCTS (Quantative) Informationdimensions RESOURCES $ - Public budget - Other sources. ByTargetinnovationactor ByKnowledgearea ByEconomic sector Inputs Outputs Detali Source: SIFAPs 2009
2.5 How the sources of ST&I information have been created? Full Texts and Bibliometric DB PUBLISHING Relational DB Multiple source of compatible information ,[object Object]
Funding raising
Publication
Institutional relationshipFUNDING 80-90’s 70-80’s Electronic Forms Paper Forms
2.5 How to use such sources to yield studies and indicators? Homogeneous sources Heterogeneous sources Questionnaires, Surveys Relational Data Bases Textual Sources Other Sources (ex: Web) ST&I Indicators Main problems ,[object Object]
Lack of standards
Multiple efforts in S&T communities and all innovation actors
Waste of public funds,[object Object]
ICT must also be applied to the processes that generates information,[object Object]
2.6 BrazilianExperiences LattesPlatform Innovation Portal Merck case ABCM studies INCT studies SINAES andBASIs Mauá Project
Lattes Analysis Units
CV wasitsfirstcomponent CV Contents ,[object Object]
 Address – private and profesional
 Education
 Profesional Experince
 Knowledge areas
 Idioms
 Prizes
 Projects
 Bibliographic Production
 Technical Production
 Supervisor
 Complementary informationOriginal features (1999) ,[object Object]
 CV Indicators (for the owner)
 Export to several formats
 Import from all CVs available
 Error verification,[object Object]
Contents
Interoperability services
Communication of all changes made in the national project,[object Object]
Lattes 10 yearsafter ,[object Object]
First phases with more than 140 subsystems
More than 1.8 million curricula(45 more CVs than the 7 years before Lattes)
More than 24 thousand R&D groups(Three times more than the 3 national surveys made before lattes ),[object Object]
Analysing Funding Decisions
Analysing Funding Decisions
Analysing Funding Decisions
Analysing Funding Decisions
How to use Lattes to yield Indicatorsa tool for public management DM CV Curricula SpecializedSearches Curriculum Data MartSecondary Information Source Cv System Server OLTP CV DatabasePrimary Information Source
How to support industrial and innovation decision making Semiconductors ,[object Object]
 157 (12,6%) have registered Intellectual Copyrights
 2 researchers have 18% of these copyrightsPharmaceutics ,[object Object]
438 (16,7%) have registered Intellectual Copyrights
15% have 59% of these copyrights,[object Object]
Example: what have been done in “conhecimento”
Lattes Platform Institutionalization UNIVERSITIES AND R&D INSTITUTIONS ,[object Object]

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NIS To Support ST&I Information

  • 1.
  • 2. Knowledge Engineering and Management Graduate Program Federal University of Santa Catarina - UFSC3rd Background Paper – Regional and international practices for disclosing information related to innovation and social environment impact of business. Project “OPENING UP NATURAL RESOURCE-BASED INDUSTRIES FOR INNOVATION: EXPLORING NEW PATHWAYS FOR DEVELOPMENT IN LATIN AMERICA” Centro de Gestão e EstudosEstratégicos – Brazil, DF. November - 2010.
  • 3. Agenda Goals The paper´s goals The presentation goals What are NIS and CRIS Brazilian CRIS (i.e., NIS in ST&I) The Brazilian National ST&I System Cases: Lattes Platform, Innovation Portal, DCVISA, and others New opportunities in decision making in ST&I CRIS developed as e-Government 2.0 Open data and egovernment for a knowledge society Conclusions and Next Steps
  • 4. 0. A little bit about us…
  • 5. Academic spin out RBS TV, Stela on TV Program Bom Dia Santa Catarina March 6th, 1996 The nominee on the most important Brazilian paper March 19th, 1996
  • 6.
  • 7. We have a team of 65 researchers. Among them there are professionals with doctorate, graduate and undergraduate degrees in Industrial Engineering, Computer Science, Information Systems, Knowledge Engineering and Management, and others2007 2008 MISSION “Combine scientific and technologic research to generate knowledge for organizational and social development”
  • 8. We have helped to build.. NationalInformationSystem for InnovationandCooperation NationalInformationSystem for EducationEvaluation NationalInformation System for S&T management Education SciencceAndTechnology Innovation
  • 9. Our partners Government Academic and STI Univ. do Minho International KnewCo Firms
  • 10.
  • 11. Strategic Use of Knowledge
  • 20. Digital inclusionEGC is an Interdisciplinary Program – CAPES Level 5 Florianópolis, SC
  • 22. 1.1 The Paper´s Goals To explore the current regional and international practices of disclosure of information related to innovation and economic, social and environmental indicators by agencies and companies in the different countries. (ii) a review good practices at the international level on metrics to examine the economic, environmental and social impact of innovation funds (i) a review of existing procedures and information systems related to the different instruments in the three countries. The analysis of the available information systems and reports and the analysis of international good practices for measuring sustainable performance will allow us to develop initial recommendations for improvement of the current information systems. to discuss with the agencies managing innovation funds in the region possible approaches and strategies to improve the quality of the information available. Source: Marin, et. al. 2010
  • 23. 1.2 The presentation´s Goals To present National Information Systems (NIS) as a means to help developing countries to plan, implement and evaluate ST&I policies. To show how Brazil has been created an ST&I information infrastructure that became a decision making asset. To analyze current and future trends in e-government and e-democracy that can lead to a new era of strategic planning of ST&I, with potential benefits to NR policies.
  • 24. 2. National Information Systems (NIS) What are NIS, CRIS, and e-Government
  • 25. 2.1. What is a NIS? National Information Systems (NIS) were first realized as a “‘a coherent array’ of information subsystems with the capacity to intercommunicate” – [Aines, 1968]. A NIS should be a coherent system that takes many forms. It is not an ultimate computerized information system. Planning is its essential element – not computing – [Lytle, 1978]. NIS has become an “e-government, or the 'computerization of administrative systems' in other words, has reached the point that one click takes care of everything through the internal affair connection.” [Jung-hyup, 2010]
  • 26. 2.2. NIS in ST&I = CRIS In S&T the demand for a NIS was realized as early as 1967, when there were already 300 information services for searching abstracts [Skolnik, 1967] In a ST&I system, such "subsystems" are also known as Current Research Information Systems (CRIS) - “any information tool dedicated to provide access to and disseminate research information”[www.eurocris.org] “A CRIS records the R&D (Research and Development) activity either funded by or carried out by an organisation, or within a thematic or subject area. Typically it covers projects, people (expertise), organisational structure, R&D outputs (products, patents, publications), R&D events and R&D facilities and equipment.” [Eurocrisorganisation, 2006].
  • 27.
  • 28. System mission: operation x strategic view
  • 29. Data requirements: govern x society needs
  • 31. System life cycle: isolated x platform of systems
  • 32. Connectivity: isolated x interoperable systems
  • 33. Methodology: ordinary software engineering x R&D in knowledge engineeringAll current CRIS in innovation funding were based on past public decisions. Gather data to decision making in ST&I is more or less difficult according to such decisions.
  • 34. 3. Brazilian CRIS (i.e., NIS in ST&I) The Brazilian National ST&I System and CRIS developed as e-Government 2.0
  • 35. 2.1. What is a NST&I System? A National Innovation Systems (NIS) is “the system of interacting private and public firms (either large or small), universities, and government agencies aiming at the production of science and technology within national borders. Interaction among these units may be technical, commercial, legal, social, and financial, in as much as the goal of the interaction is the development, protection, financing or regulation of new science and technology” (Niosi et al., 1993)
  • 36. 2.2. How one can conceive a NIS? NIS conceptual (nonlinear) models Jorge de Sábato Industry University Government Government Companies S&Tinfraesrtructure Loe Leydesdorff Henry Etzkowitz TheSabato´s triangle Triple Helix OECD Systemic Model Pacheco, et. al. 2010
  • 37. 2.3. How is the Brazilian NIS? Services and goods(ex. Pré-sal) UFRJ Researchers SINAESMEC COPPE Research groups (DGP/CNPq) coppe UFRJ Petrobras NIT-UFRJ CENPES Culture RNP, Portal Inovação, P. Lattes R&D Groups CENPES Product and Market factors conditions(ex. Demand for engineers) CNPq Lei de Inovação MCT CGEE PDP, PIB FINEP ABIPTI MDIC Investors ABDI ANPROTEC BNDES NIS components (actors) Firms Environmental aspects STI Organizations Government There is not a formalizes National Innovation System in Brazil. But all components, environmental, structural and mechanisms described in OECD model can be identified.
  • 38. 2.4. How public agents act in the NIS Macro process in Public Funding Agencies External environment (in and outside the country) Line of Action 2 FUND HUMAN FORMATION Line of Action1 FUND RESEARCH Line of Action 3 FUND INNOVATION Line of Action 4 FUND ST&I DISSEMINATION PROGRAMINGANDPLANNING FINAL REPORT COMMUNICATE PUBLIC CALL EVALUATION IMPLEMENT FOLLOWING Organizational PLANNING COMMUNICATE Public funding agencies have to plan, evaluate, implement, follow and communicate the results of projects. Source: SIFAPs 2009
  • 39. 2.4. How public agents act in the NIS Linhas de Atuação das FAPs FocusofAnalysis LINES OF ACTION Line of Action1 FUND RESEARCH PROGRAMS Line of Action 2 FUND HUMAN FORMATION PROJECTS Line of Action 4 FUND ST&I DISSEMINATION Line of Action 3 FUND INNOVATION Source: SIFAPs 2009
  • 40. 2.4. How public agents act in the NIS RESULTS AND PRODUCTS (Quantative) Informationdimensions RESOURCES $ - Public budget - Other sources. ByTargetinnovationactor ByKnowledgearea ByEconomic sector Inputs Outputs Detali Source: SIFAPs 2009
  • 41.
  • 44. Institutional relationshipFUNDING 80-90’s 70-80’s Electronic Forms Paper Forms
  • 45.
  • 47. Multiple efforts in S&T communities and all innovation actors
  • 48.
  • 49.
  • 50. 2.6 BrazilianExperiences LattesPlatform Innovation Portal Merck case ABCM studies INCT studies SINAES andBASIs Mauá Project
  • 52.
  • 53. Address – private and profesional
  • 63.
  • 64. CV Indicators (for the owner)
  • 65. Export to several formats
  • 66. Import from all CVs available
  • 67.
  • 70.
  • 71.
  • 72. First phases with more than 140 subsystems
  • 73. More than 1.8 million curricula(45 more CVs than the 7 years before Lattes)
  • 74.
  • 79. How to use Lattes to yield Indicatorsa tool for public management DM CV Curricula SpecializedSearches Curriculum Data MartSecondary Information Source Cv System Server OLTP CV DatabasePrimary Information Source
  • 80.
  • 81. 157 (12,6%) have registered Intellectual Copyrights
  • 82.
  • 83. 438 (16,7%) have registered Intellectual Copyrights
  • 84.
  • 85. Example: what have been done in “conhecimento”
  • 86.
  • 88.
  • 89. SCienTI Network Country 1 Country i Country n
  • 90. Example: Researchers in Health By Gender and Age
  • 93.
  • 94. SMF and SAPI (ANPROTEC)
  • 98. 2009
  • 101. 2010
  • 103.
  • 106.
  • 108. Innovation Agents Promotion Agents Cooperation Agents Taxonomy TYPE IMission dedicated to innovation actors TYPE IIMission dedicated to Type I actors Pessoas Físicas Organizaçõesou Programas Main Mission: support, finance, regulate, represent, or create innovation actors Main Mission: articulate, approximate, foster cooperation among innovation actors BNDES FINEP CGEE ABDI F. Ind. CNI/IEL Consultores em Inovação ABIPTI CNPq IELs CNA F. Agr. A. Com. IFM ANPEI CAPES FORTEC CNC Agentes Pol. Industrial (RENAPI) MBC SEBRAE ANPEI Ministérios Agências Estaduais de Desenvolvimento FAPs MDIC ANDIFES MCT MEC Examples ANPROTEC Associações Empresariais Innovation Parks Incubadoras Regulatory Agencies Org. Venture Capital
  • 112.
  • 113. ABCM Case (2007) The Brazilian Academy of Mechanics Sciences and Engineering (ABCM) wanted to show how Brazil is doing in this area at the International Engineering Conference.
  • 114. KnowledgeMapdescriptorsExample: TheMechanicEngineering in Brazil Ciências Térmicas Refrigeração, Ar Condicionado, Aquecimento e Ventilação Mecatrônica Mecânica da Fratura, Fadiga e IntegridadeEstrutural CiênciasTérmicas Bioengenharia Dinâmica Fenômenos Não-lineares Engenharia de Produto Mecânicados Fluidos Engenharia de Fabricação MecânicaComputacional Mecânica dosSólidos CiênciasTérmicas
  • 115.
  • 116. Instruments. New indicators based on new information retrieve possibilities
  • 118. What is being done in graduate and undergraduate research?
  • 119. How research is being done inside an institution?
  • 120. What is the national influence of our institution?Livre (sem poda) http://www.egc.ufsc.br/observatorio/docs_postados/abcm_engenharia.pdf
  • 121. Mapas de ConhecimentoExemplo: A Engenharia e as Ciências Mecânicas no BrasilBIOMECÂNICA BIOENGENHARIA Biomateriais Estruturas Flexíveis DinâmicaEstrutural BIOMECÂNICA ROBÓTICA
  • 122. MERCK Laboratories (2009) Does Brazil have competences in the areas we have interested?
  • 123.
  • 124. Searching for competences in the Innovation Portal
  • 125. Searching for competences in the Innovation Portal
  • 126. Searching for competences in the Innovation Portal
  • 127. Searching for competences in the Innovation Portal
  • 128. Searching for competences in the Innovation Portal
  • 129. Searching for competences in the Innovation Portal
  • 130. INCT (2008) CGEE and CNPq wanted to check whether how each network candidate to the National Institute S&T Program was researching before and check how the funding will foster cooperation.
  • 131. Analysing the network information provided to require funding Network information Fromeach CV network component, wecreated a tablewith data fromseveralformsofcooperation (coauthorship, supervision, projects, committees)
  • 132. AnalysisTable Theproposalhas25 researchers From 25 researchers, 2 werepresent in 12 commitees From 25 researchers 5 have 4 supervisionrelations From 25 researchers, 6 are coauthors in 122 articles From 25 researchers, 10 acttoghether in 21 projects
  • 134. Peoplewho work together Supervisionrelationships Candidate Network
  • 135. Knowledge Map Presents the set of researchers with profile similar to KalilFilho´s profile Knowledge Network Map
  • 136. 27/10 - Evaluationbyconsultants 1/12– snapshot 05/12 – Begin Network hired 1/12– snapshot Impacto do INCT na rede financiada 2009 2010 2008 2011 2012 2013 1/12– snapshot 1/12– snapshot 20/10 – snapshot 1/12– snapshot 17/11 – Annoucement
  • 137. 4. Newopportunities in disclosing information in ST&I What are e-Government, Web 2.0, and e-Government 2.0
  • 138. 2.3. e-Government e-Government is the use of technologies to improve how citizens, employees, partners and government interact and conduct business. [Koh et al. 2005] It is difficult even in developed countries 20% eGov: projects fail completely 33% fall short of major goals [Hecks et al. 2000]
  • 139. 2.4. Web 2.0 Web 2.0 is a concept that realizes the Web as a platform that changes the way software is built from desktop applications to interconnected web services (based on O´Relly, 2005). The “focus is on connecting people - not computers” (Ostergaad and Hvass, 2008)
  • 140.
  • 141. Examples: Ajax, XML, Open API, Flash/Flex, Amazon S3, mashups
  • 142. Cooperation wins control. The data sources are richer as more people use, yield and control the contents as a member of a collective intelligent network;
  • 143.
  • 144. “The important component here is real time collaboration and communication as the paradigm shift.”Hayes, 2006 http://www.personalizemedia.com/garys-social-media-count/
  • 145. 2.5. e-Gov 2.0 = e-Gov + Web 2.0 " a new compact between government and the public, in which government puts in place mechanisms for services that are delivered not by government, but by private citizens.“   TimO’Reilly Source: Huffington (2010) E-Gov 2.0 emerges by using Web 2.0 to turn eGovernment into collaborative, open, and multi-tech web based services.
  • 146. 2.5. e-Gov 2.0 = e-Gov + Web 2.0 Source: Drapeau (2010) E-Gov 2.0 requires several changes in the way governments elaborate their systems E-Government needs to be transformative, multi-leved e tech-enabled
  • 147. 2.5. e-Gov 2.0 = e-Gov + Web 2.0 Source: Drapeau (2010) E-Gov 2.0 needs to be mission-oriented, policy-based and must counterbalance citizen and governmental needs.
  • 148. 2.5. e-Gov 2.0 = e-Gov + Web 2.0 Linking open Data isa W3C-led effort to make data freely available, by extending the Web with data commons. It is done by making openly accessible, and interlinked, RDF Data on the Web. W3C, 2010 http://esw.w3.org/SweoIG/TaskForces/CommunityProjects/LinkingOpenData http://esw.w3.org/topic/SweoIG/TaskForces/CommunityProjects/LinkingOpenData 83
  • 149. Anexo
  • 150. Figure web references AGENDA - http://www.google.com.br/imgres?imgurl=http://o.castelo.vai.nu/agenda.jpg&imgrefurl=http://o.castelo.vai.nu/2010/02/agenda-cultural-1.html&usg=__lZW-fLMOfcc1FSk4K93rD9alT-E=&h=331&w=500&sz=18&hl=pt-br&start=0&zoom=1&tbnid=bpYaerdQVk2U8M:&tbnh=117&tbnw=176&prev=/images%3Fq%3Dagenda%26um%3D1%26hl%3Dpt-br%26sa%3DN%26rlz%3D1R2ADFA_pt-BRBR398%26biw%3D1003%26bih%3D583%26tbs%3Disch:1&um=1&itbs=1&iact=rc&dur=184&ei=VujeTOveIMT48Aa1gvCJDw&oei=VujeTOveIMT48Aa1gvCJDw&esq=1&page=1&ndsp=15&ved=1t:429,r:5,s:0&tx=136&ty=57 PAPER GOALS -http://www.google.com.br/imgres?imgurl=http://gphintz.files.wordpress.com/2010/01/goals-dart-bullseye.jpg&imgrefurl=http://gphintz.wordpress.com/2010/01/01/&usg=__pfdwV7eB3TIrOGYsEZXo4zTwEaU=&h=282&w=425&sz=128&hl=pt-br&start=0&zoom=1&tbnid=E72zEHXVNM7gtM:&tbnh=129&tbnw=194&prev=/images%3Fq%3Dgoals%26um%3D1%26hl%3Dpt-br%26rlz%3D1R2ADFA_pt-BRBR398%26biw%3D1003%26bih%3D583%26tbs%3Disch:1&um=1&itbs=1&iact=hc&vpx=701&vpy=83&dur=228&hovh=183&hovw=276&tx=42&ty=104&ei=p-reTLKXNoK88gaYssj-Dg&oei=p-reTLKXNoK88gaYssj-Dg&esq=1&page=1&ndsp=13&ved=1t:429,r:3,s:0 NIS - http://www.google.com.br/imgres?imgurl=http://infodom.inet.hr/MMPI/Intranet%2520infrastructure%2520MMPI%2520eCharter.JPG&imgrefurl=http://www.epractice.eu/en/cases/echarter&usg=__hrWGW5voyiJnbwXcQOxsQf_1U40=&h=654&w=788&sz=73&hl=pt-br&start=68&zoom=1&tbnid=5L7zxQEwBpoR0M:&tbnh=138&tbnw=166&prev=/images%3Fq%3D%2522integrated%2Binformation%2Bsystem%2522%26um%3D1%26hl%3Dpt-br%26rlz%3D1R2ADFA_pt-BRBR398%26biw%3D1003%26bih%3D583%26tbs%3Disch:1&um=1&itbs=1&iact=rc&dur=429&ei=IO3eTLKjIoP88Aa77ugC&oei=DO3eTIG3G8P48Abs6PGLDw&esq=6&page=6&ndsp=15&ved=1t:429,r:10,s:68&tx=94&ty=65 2.1. WHAT IS A NIS - http://www.google.com.br/imgres?imgurl=http://www.cgsc.edu/carl/images/CARL_1940s.jpg&imgrefurl=http://www.cgsc.edu/carl/information/carl_history.asp&usg=__xoJ84YurhXjMYMvkGdd4z48yd-M=&h=284&w=407&sz=20&hl=pt-br&start=265&zoom=1&tbnid=nCJNRxFUO-n62M:&tbnh=128&tbnw=170&prev=/images%3Fq%3D%2522information%2Bsystem%2522%2Blibrary%2Barchive%26um%3D1%26hl%3Dpt-br%26rlz%3D1R2ADFA_pt-BRBR398%26biw%3D1003%26bih%3D583%26tbs%3Disch:10%2C8124&um=1&itbs=1&iact=hc&vpx=565&vpy=285&dur=77&hovh=187&hovw=269&tx=68&ty=141&ei=YPDeTNv8FMKB8gbrpfSuDw&oei=eO_eTIXDOIP48AbGlf2DDw&esq=3&page=19&ndsp=15&ved=1t:429,r:3,s:265&biw=1003&bih=583 2.1. WHAT IS A NIS - http://www.google.com.br/imgres?imgurl=http://www.hcglobalgroup.com/HCGlobal%2520Group/e-government%2520imagen.jpg&imgrefurl=http://www.hcglobalgroup.com/&usg=__HvNczhfJhfgDnC-RJ5UOLkWW6-g=&h=460&w=656&sz=87&hl=pt-br&start=444&zoom=1&tbnid=LE2BfSkNB0WCeM:&tbnh=135&tbnw=172&prev=/images%3Fq%3De-government%26um%3D1%26hl%3Dpt-br%26rlz%3D1R2ADFA_pt-BRBR398%26biw%3D1003%26bih%3D583%26tbs%3Disch:11%2C14041&um=1&itbs=1&iact=hc&vpx=709&vpy=300&dur=133&hovh=188&hovw=268&tx=154&ty=158&ei=1vDeTLX5KIiq8Aa8rczfDw&oei=zPDeTOycMIT48AaO5MD8Dg&esq=18&page=31&ndsp=15&ved=1t:429,r:14,s:444&biw=1003&bih=583 2.2. NIS in ST&I = CRIS http://www.google.com.br/imgres?imgurl=http://4.bp.blogspot.com/_MQ4KSoPUV-8/S7ItdISzWjI/AAAAAAAAE6Y/WM_MbmIxzUY/s320/main.jpg&imgrefurl=http://pesquisamundi.blogspot.com/2010/03/apresentacao-dos-principais-recursos-do.html&usg=__eGiK0rXk_Vo_vCLHPQY0VwXqhXs=&h=150&w=206&sz=7&hl=pt-br&start=0&zoom=1&tbnid=tA5hXZOHUc4WGM:&tbnh=120&tbnw=164&prev=/images%3Fq%3DWeb%2Bof%2BScience%26um%3D1%26hl%3Dpt-br%26rlz%3D1R2ADFA_pt-BRBR398%26biw%3D1003%26bih%3D583%26tbs%3Disch:1&um=1&itbs=1&iact=hc&vpx=397&vpy=115&dur=2239&hovh=120&hovw=164&tx=58&ty=39&ei=kvHeTO-PDMH98AaX_pSIDw&oei=kvHeTO-PDMH98AaX_pSIDw&esq=1&page=1&ndsp=12&ved=1t:429,r:1,s:0 http://www.google.com.br/imgres?imgurl=http://www.sciencenerddepot.com/images/purestock_1574r-0591.medium.jpg&imgrefurl=http://www.sciencenerddepot.com/&usg=__y7y_xuleGygFf-PIJse0emBn4h0=&h=300&w=200&sz=43&hl=pt-br&start=151&zoom=1&tbnid=g6WrrIcXkZQ_iM:&tbnh=133&tbnw=96&prev=/images%3Fq%3Dscientific%2Bproject%26um%3D1%26hl%3Dpt-br%26rlz%3D1R2ADFA_pt-BRBR398%26biw%3D1003%26bih%3D583%26tbs%3Disch:10%2C4681&um=1&itbs=1&iact=hc&vpx=494&vpy=248&dur=63&hovh=240&hovw=160&tx=75&ty=144&ei=YPbeTNCKO4L98AbNvoCGDw&oei=P_beTIKFB8H38AaCofX0Dg&esq=11&page=11&ndsp=15&ved=1t:429,r:12,s:151&biw=1003&bih=583
  • 151. Figure web references 2.3 egovernment http://www.google.com.br/imgres?imgurl=http://egovasia.enterpriseinnovation.net/system/files/egovasia/egovernment.jpg&imgrefurl=http://egovasia.enterpriseinnovation.net/tag/egovernment&usg=__1Qr4tmVPtXd9LkEgVHN1yx5omB8=&h=361&w=411&sz=51&hl=pt-br&start=0&zoom=1&tbnid=zQqzTEjNNjIBuM:&tbnh=149&tbnw=163&prev=/images%3Fq%3Degovernment%26um%3D1%26hl%3Dpt-br%26sa%3DN%26rlz%3D1R2ADFA_pt-BRBR398%26biw%3D1003%26bih%3D583%26tbs%3Disch:1&um=1&itbs=1&iact=rc&dur=185&ei=6wffTKy1BMGs8AaW370E&oei=UwffTNiuE4P58Aa24dD8Dg&esq=4&page=1&ndsp=14&ved=1t:429,r:1,s:0&tx=145&ty=91 2.4. Web 2.0 - http://en.wikipedia.org/wiki/File:Web_2.0_Map.svg