BPM: Saiba como conseguir Inovação e Diferenciação com Resultados Mensuráveis com a Oracle Consulting

1. Road Show
Oracle BPM Suite
Do Negócio à Tecnologia
Ricardo Urresti Bustillos
Business Development Director
Brasil
Outubro, 2013

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 Mudança em
Regulamentação
 Mudança na Competição
 Novos Produtos e Serviços
 Questões com Clientes
 Mudanças nas Políticas
Corporativas
Adaptar e Reagir
Sucesso nos Negócios Requer
Responsividade

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BPM Entrega Responsividade
 BPM: uma abordagem explicita para
modelar, automatizar, medir e otimizar
processos de negócios através das
divisões organizacionais, sistemas e
aplicações.
Visibilidade Eficiência
Agilidade

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Processos de Negócios Integrados
Orientado a Processos – Integra Departamentos e Sistemas
PUBLIC
CLOUDS
PRIVATE
CLOUDS
Infraestrutura deShared Services para Applicações e Dados
Procure
HR
Financial
Planning
Marketing
Website
SCM
Billing
A/PA/R
Call
CenterSVC
HFMG/L
SFA
ECommercePartner
Order
Mgmt

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Desenvolvido Colaborativamente por TI e Negócio
What-You-Model-Is-What-You-Execute

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Um Produto de BPM, Todos os Sabores de Processos
Pessoas
DocumentosDecisões,
Regras
Casos
Sistemas
Eventos

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Business Driven Modeling

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MODEL-TO-EXECUTE:
MODELAR, SIMULAR, INTEGRAR,
TESTAR E COLOCAR EM
PRODUÇÃO, TUDO DENTRO DO
COMPOSER

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Modelagem Orientada a Negócios
Oracle BPM Process Composer
 Analistas de negócio capturam
os processos
 Ou importam processos
existentes do Visio, etc.
 Compartilham modelos e
colaboram
 Gerenciam snapshots
 Geram documentação de
processos

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Simular para Otimizar o Desenho do
Processo
 Roda simulações para
realizar análises what-if

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Business Rules
 Tabelas de Decisão
 Regras If-then
 Localizável
 Vocabulário de Negócios
Lógica dinâmica ou de interesse do negócio

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Desenho das Interfaces com Usuários
Definido pelo Negócio
 Analistas de negócio
podem definir forms
 Forms podem ser pré
visualizados no Composer
 Forms Podem ser
enriquecidos usando
Javascript

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 Business Object
– Criado do zero
– Criado desde XSDs
 Business Indicators
– Mede e Dimensiona
– Conta
Definição dos Dados pelo Negócio

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Executa e Valida
 Proceso pode ser executado
pelos stake holders de
negócios no Composer
 Draft mode permite processos
parciais serem executados,
facilitando descobertas
iterativas

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Colaboração Negócios e TI para Definir Processos
 Desenho colaborativo e social
 Modelo BPMN 2.0 único
 WYSIWYE
 Importa/Exporta modelos de
processos
 IDE abrangente para
desenvolvedores
Modelo Único da Modelagem a Execução

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BPM Project Templates & Variants
Customização de Aplicações
 Boas práticas de processos
 Business Catalog populado com
Serviços, Tarefas, Regras, etc
 Restringe Customizações
 Reuso e Governança

17. Demonstração
Oracle Business Process Management 11g

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Time-to-Value com
Oracle Process
Accelerators

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Domain Knowledge
Embodies Best Practices
Designed with Customers
Pre-built
Extensible
Product Grade
Pre-built Best
Practice Processes
Process
AcceleratorsOracle BPM
Oracle Process Accelerators

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Componentes Incluídos num Process
Accelerator
 Process models
 Business Rules
 Business Dashboards
 Rich User Interaction
 Business services
 Preconfigured roles
 Data model
 Extensibility mechanisms
 Documentation
 UPK (learning) content UCM
Content Mgt
Process
Analytics
User/Role
Directory

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Oracle Process Accelerators
Demandas de Clientes e do Mercado
Public
Sector
Financial
Services
Horizontal
Travel Request
Management
Document Routing
and Approval
Document Routing
and Approval
Internal Service
Request
Employee
Onboarding
Loan Origination
Financial Reports
Approval
Incident
Reporting
eForms
Management
Licensing and
Permits
Business Account
Opening
Insurance
Claims Management
Insurance
Claims Management
Insurance
Policy Underwriting
Insurance
Policy Underwriting
Telecom
Mobile Data
Offloading (OEP)
Correspondence
Management
Contract
Management
Customer
Onboarding
Time Off
Approval
Application Extensions: Siebel,
PeopleSoft, EBS, RightNow
Disponível
Hoje
Credit Card Dispute
Resolution

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Nossos Clientes

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Alguns Projetos Inovadores

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 Supply-chain automatizado entre Boeing
e seus clientes e fornecedores
 Iniciativa transformacional usando BPM
11g para colaboração no supply chain
 67% de redução das atividades
humanas no processo de RFP
 Caso detalhado na Revista Profit
Processo Eficiente
Processo de RFP Automatizado

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 Objetivo de melhorar o proceso de
faturamento
 Geração manual de faturas com
visibilidade mínima
 Plataforma ágil e baseada em regras
para o novo processo de faturamento
Processo de Faturamento
Plataforma Ágil para Processamento
de Faturas
Fabrica revestimentos e produtos relacionados

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Oracle BPM na América Latina

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Summary

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End-to-end Business Visibility
BAM
Paleta Completa de BPM
Oracle BPM 11g é a Plataforma Completa de Extensão de Aplicativos
Dynamic policies & Decision Logic
Business Rules
Build Rich Process Interaction
ADF, ADF Mobile
Business Analyst Modeling &
Simulation
Process Composer, BPM Studio
Collaborative Business Interfaces
Process Spaces
Manage Approval Flows
Sophisticated Human Workflow
Leverage Existing Applications
Adapters, Service orchestration

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Sumário
 Facilita o desenho orientado a negócios usando ferramentas amigáveis
para todos os participantes
 Oferece a habilidade de customizar e estender aplicações de forma
simples usando Templates
 Facilita a construção de aplicações ágeis usando Regras e roteamento de
tarefas baseado em regras
 Suporta a abordagem centrada no usuário através da construção de
interfaces usando ADF e ADF Mobile
 Operações de Negócio Inteligentes e visibilidade fim a fim usando o
Process Analytics

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