Jv l 130303-prä-opengovernmentcollaboration-brazil-en-v1

Open Government Collaboration
Open Forms of Collaboration
for Government and Administration
ZU Open Government Research Tour
Brazil, March and April 2013

Prof. Dr. Jörn von Lucke
Deutsche Telekom Institute for Connected Cities
Zeppelin Universität Friedrichshafen
© TICC | Prof. Dr. Jörn von Lucke | 2013-03

Agenda

 New Forms of Collaboration
 Collaboration in Government and Public Administration
 Starting Points for open IT-based Collaboration
 Specific Potentials in the Public Administration
 Recommendations for Establishment
 Conclusion: Unknown open IT-based Collaboration

2 © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Agenda



Web 2.0-Technologies
Social Media

4 Source: Ethority 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Cooperation in General: Collaboration

 Coordinated collaboration
of people or organization units
for pursuing commonly agreed goals
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INPUT ======
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Results
Data
Information Collaboration OUTCOME
Knowledge with a goal Consequences
Manpower
Capital IMPACT
Changes


Open Forms of Collaboration:
Open Collaboration

 Opening of an Organizational Unit for third Parties
to inform, communicate and cooperate with them

Agency Government Selected General
internal internal Partners Public

Collaboration


Using the Manpower of the Few:
Outsourcing

 Outsourcing of Tasks to Externals
 Recourse of Capacities in Exchange for Remuneration
 Matching Partners by Invitations for Tenders
 Cooperation concluded by a Contract

 Service Centers (Shared Service Center)
 IT-Service Centers (IT-Outsourcing)


Using the Manpower of the Crowd:
Crowd Sourcing = Crowd plus Outsourcing

 Crowd Sourcing of Work and Performance
to the Intelligence and Manpower
of an undefined sized, heterogeneous Mass
of mostly uncompensated Leisure Acitivists (Crowd)
on the Internet

 Offers: People Services and Human Cloud Services
 Provider: Crowd Recruiter and Crowd Manager


Agenda



Collaboration 2.0
as Part of Open Government

 Use of modern Information and Communication
Technologies (especially Social Media and Web 2.0
Technologies) for Government and Administration
 in order to enable an optimum Task Completion
by a joint effort of the involved Partners


Open Government
and the Six-Level Policy Cycle
Problem
Definition
Agenda
Evaluation
Setting

Decision
Monitoring
Making

Implementation

Open Government Trends
and the Six-Level Policy Cycle
Problem
Ad-hoc Creation of Com. Editing
New Communities Definition and Design

Agenda
Evaluation
Setting
Com. Commenting Inform and Com. Consulting
and Rating Open Data and Discussion

Decision
Monitoring
Making
Com. Action and Com. Decision
Programing Implementation Making & Ordering


Lived Collaboration in the Public Sector

 Agency-internal Collaboration
 Cross-Government Collaboration
 Contractually concluded Forms of Collaboration
with Companies and other Institutions
 Active Civil Engagement
| Political Engagement
| Civil Society Engagement


Differentiation towards Participation 2.0
within in the Six-Level Policy Cycle
Problem

Agenda
Evaluation
Setting

Decision
Monitoring
Making


Open Collaboration in the Narrow Sense of Civil
Society Engagement and Internal Collaboration
Problem

Agenda
Evaluation
Setting

Decision
Monitoring
Making


Agenda




Open
Common Open Crowd Shared
Monitoring &
Innovation Funding Knowledge
Evaluation

Collaborative Shared
Review Project Work

Open
Voluntary Duty Shared
Committee
Tasks Tasks Files
Work


Collaborative Financing: Crowd Funding

 Crowd Sourcing of the Financial Burden
to a anonymous Mass of Private Investors
via the Internet to realize a Project

 Joint Efforts for Collecting Donations
 Citizen Credit Financing
 Non-profit Community Foundations
 Crowd Investment Platforms


Collecting Donations for Cultural Projects

20 Source: Startnext.de 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Joint Efforts for Collecting Donations

21 Source: Betterplace.org 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Citizen Credit Financing: LeihDeinerStadtGeld

22 Source: LeihDeinerStadtGeld.de 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Establishment of Citizen Community Foundations

23 Source: Bürgerstiftung Langenargen 2012 und IBS 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Crowd Investment Platforms

24 Source: Companisto 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Shared Knowledge: Knowledge Management

 Knowledge Management
for the collection, development, distribution, storage
and use of jointly shared knowledge within a group

 Common Knowledgebase: Wikipedia, Open Street Map
 Open Access and Open Government Data
 Knowledge Management Systems of Government
 Open Knowledge Management Systems of Citizens


Open and Shared Map: Open Street Map

26 Source: Open Street Map 2011 und Wikipedia 2012.. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Open Access:
Free Access to Research Knowledge

27 Source: Fraunhofer Verlag 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Shared Knowledge:
Federation of Open Data Catalogue and Portals

28 Source: Cooperation OGD Österreich 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Open Knowledge Management: Frag den Staat

29 Source: FragdenStaat.de 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Collaborative Project Work
in Virtual Working Spaces

 Open Collaboration
of different People on a joint Project or Task
while using modern Virtual Working Spaces

 Cloud Services and Software tools
for Project Management
 Cloud Services and Software tools for Collaboration
 Software Development Platforms
 Tools: Brainstorming, Scheduling, Document Filing

Open Project Management

31 Source: Asana 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Open Collaboration Platform

32 Source: Microsoft 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Tools: Brainstorming, Scheduling, Filing

33 Sources: Husung & Partner 2012, Doodle 2012 and TeamDrive 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Open Committee Work

 Openess: Transparent Committee Work
 Open Committee Work: Open Invitation for Cooporation

 Video and Audio Streaming and Recording
 Open Council Information Systems
 „18th Expert“ in Enquete Commissions


Council TV: Jena und Würzburg


Open Council Information Systems:
Offenes Köln

36 Source: Steinbach 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Facebook and OpenPetition: T-City Stadtstrand

37 Source: OpenPetition 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

18th Expert: EnqueteBeteiligung.de

38 Source: Deutscher Bundestag 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Collaboration based on Shared Records
and Shared Document Management Systems

 Shared Record Management Systems

 Electronic Documents, Files & Records Management
as well as shared Records Processing Systems
 Open Process and Value-Added Service Chains
 Opening of E-File Processing Systems
| Email, E-Signature, DE-Mail, Postbrief, EGVP
| Open View in Records, Files and Documents


Electronic Documents, Files & Records

40 Source: BMI 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Open Process and Value-Added Service Chains:
National Process Library

41 Source: Humboldt Universität 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Open Records Management System: OPEN

42 Source: Government of Seoul 1999-2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Shared Implementation of Public Duty Tasks

 Shared Implementation of Public Tasks
within the strict Legal Framework

 Shared Service Centres
 Partners or Points of Single Contact
 Shared School Education
 Shared Crisis Management (Defense)
 Shared Catastrophe Management


Shared School Education with YouTube
Open Educational Resources: KhanAcademy

44 Source: KhanAcademy 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Voluntary Support for the local
Crisis and Catastrophe Management

45 Source: Open Street Map: Haiti Crisis Map 2010-12. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Voluntary Defense of critical IT-Infrastructure
in any National Case of Defense: Estonia

46 Source: EESTI 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Shared Implementation of Voluntary Tasks

 Shared Implementation of Voluntary Tasks
| Honorary Engagement in the Public Administration
| Voluntary Engagement of Citizens
| Social Entrepreneurs

 Voluntary Tasks Portals and Volunteer Pools
 Open IT-based Collaboration of Citizens
| Call for «Seeputzete», Adopt-A-Highway,
| Data Analytics, Publications, Programming

Voluntary Portals: Strengthening Civil Society

48 Source: RLP 2012 und EAB Haßloch 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Environmental Godparenthood

 “Seeputzete” for a jointly Cleaning of the Riverbanks
during Times of low Water Levels
 Collecting of Waste
 Eradication of non-endemic Plants
 Nurturing and taking care of Public Parks,
local Recreation Areas and Playgrounds
 Hiking Trail Preservation
 Voluntary Ecological Year


Joint Open Source Software Platform

50 Source: Europäische Union 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Collaborative Peer Review of Objects

 Not-reimbursed Take-over of
Investigation and Expertise Opinion Tasks to support
| in approach of a Decision
| following up of a Decision

 Patent Investigations: Peer-to-Patent Review
 Plagiarism Detection and Plagiarism Documentation
in Science: GuttenPlag, VroniPlag


Joint Patent Review Investigation:
Peer-To-Patent

52 Source: US Patent and Trademark Office (USPTO) 2011. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Plagiarism Detection and Plagiarism
Documentation: GuttenPlag & VroniPlag

53 Sources: ZuGuttenberg.de 2011 and GuttenPlag Wiki 2011. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

The GuttenPlag Google Docs-Document

54 Source: GuttenPlag GoogleDocs, PDF-Version of 21.06.2011. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

PolDiss by ProfNet (Prof. Dr. Kamenz)

55 Sources: ProfNet 2011 and Kamenz 2011. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Open Monitoring and Open Evaluation

 Collaborative Surveillance and Evaluation of
Government and Public Administration Activity Results

 Comparison Rounds and open Benchmarks
 Monitoring Government and Public Administration
Activity Results by the Citizens and the General Public
 Geo data-based Concern Management
 Open Evaluation by the Citizens


Geo Data-based Concern Management: Sag‘s doch

57 Source: Stadt Friedrichshafen und Bodenseekreis 2012 (T-City). © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Open Innovation and Crowd Innovation

 Open State Modernization
by collaborative Open Innovation Processes
using platforms, tools and creativity workshops

 Engagement of Experts and Opinion Leaders
 Engagement of the General Public via the Internet
 Innovation Intermediary Platforms
 Innovation Competitions


Open Innovation

 Opening of Innovation Processes
for Companies and other Organizations
 for an active and strategic Use of the outside World
 for the Enlargement of the own Innovation Potential

Outside-In
Inside-Out
Coupled

Ideas Market

62 Close to: Reichwald/Piller 2006. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Open Innovation for Politics and Administration
and for the Solution of Societal Questions
 Opening of Innovation Processes
in Society and for societal Questions
 for an active and strategic Use of the outside World
 for the Enlargement of the own Innovation Potential

Citizens

Implemen-
Ideas
tation

63 Close to: Reichwald/Piller 2006. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Innovation Competition: Apps für Deutschland

65 Source: Apps für Deutschland 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Agenda



Potentials for Open Collaboration
on National Level: Federal Republic of Germany

 Promotion of Interoperability (IT-Planning Council)
| Standards: E-Records (DOMEA), Process Chains
| Crowd Funding, Voluntary Pools, Comparison Rounds
| Concern Management, Innovation Platforms
 Provision of Virtual Work Space
 Checking of Open Committee Work
 Impulse: Peer 2 Patent
 Impulse: Open Legislation Portal
 Open Innovation for State Modernization

on Regional Level: State Baden-Württemberg

 Knowledge Management in State Portal service-bw
Data Catalogue, Information Register, Open-API
 Open IT-based Education Cloud Infrastructure
 Impulse: Open Federation of Volunteer Pools
 Standardization: Performance Benchmarks
| Legislation, Finance and Budget Policies
| Police, Justice, Education
| Science, Research, Health

on County Level: Bodenseekreis

 Platforms for Crowd Funding
| to revitalize local art and culture scene
| for business development and more investments
 Shared Knowledge Management in a Region
 Electronic Records and Processing Management
 Remodelling the Points of Single Contact


on Local Level: City of Friedrichshafen

 Platforms for Crowd Funding
 Internal Knowledge Management
 Electronic Records and Processing Management
 Coordination of Civil Society Engagements
| Provision of Virtual Work Space
| Volunteer Pool for strengthening Self-Organization
| Coordination of volunteers for health care work,
nursing and hospital services and associations


Agenda



Recommendations: Law and Data Privacy

 Constitution (Grundgesetz) and Laws provide the
Boundaries for an open IT-based Collaboration
 E-Government-Law with further Guidelines (2013)
 To be Checked by the responsible agency:
Risks, Opt-Out-Options, Sanction Mechanisms
 German Federal Data Protection Law (BDSG)
 Anonymization: Social Media Monitoring allows the
Analysis of Government Actions and Citizen Behavior


Recommendations:
Technology & Information Floodings

 Overview: Platforms and Tools
 Development, Computer Center, Cloud Computing
 Vertical Multi Channel Approach
 Dangers: IT Basic Protection Catalogue
 Dealing with any potential Flood
| Flood of Donations
| Innovative Impulses for Project and Committee Work
| Open Monitoring and Open Evaluation


Recommendations: Organization

 Civil Society becomes Pioneer and Driver
 Skills Training for administrative staff
 Discussing Concerns and find Solutions
 Coordination point for civil society engagement
 Incorporation in Organizational Structure
 Integration of activities in a
Open Government change management
 Establishing Incentive Structures for Collaboration
 Development of Implementation Plans

Recommendations: Financing and Strategy

 Public Funding vs. Private Funding
 Provision of financial means
| Open IT-based Collaboration
| Implementation of Collaboration Propositions
 Requirements for receiving aids and grants
 Support of Resource-saving Activities
 Mission Statement, Goals and Implementation Strategy
 Establishment of “Digital Allmende” for Citizens
 Integration in the Open Government Partnership

Agenda




Strengths Weaknesses
• Existence of well established Tools • Not usable for all areas of public action
• Collaboration and Coproduction • Legal boundaries & data protection regulations
• Strengthening participation • Coordination costs and time exposure
• Strengthening of Self-administration • Lengthy process of standardization
• Control of Political Power • Permanent outsourcing of tasks

Opportunities Risks
• Open Collaboration with Citizens • Emotional and cultural Reservations
• Open Monitoring with Citizens • Finding suited Experts, Partners and Citizens
• Open Evaluation with Citizens • Quality of Contributions and Performances
• Joint Problem-solving & Innovation • Loss of Control over Political Consequences
• Joint Financing of Projects • Violation of Data Privacy


German Study: Open Government Collaboration

http://www.t-city.de
http://ticc.zu.de
Presentation: 25.10.2012


Memorandum „The Opening
of State and Administration
(Open Government)“

 Openness
 Transparency
 Responsibility
 Citizen Participation
 Coherence
 Public Benefits, Economic Profits and More Efficiency

80 Source: WG-IPA and D-ILPA of the German Informatics Society 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03

Thank you
Prof. Dr. Jörn von Lucke
for your attention.
Chair for Public Sector Informatics and Business Informatics
Deutsche Telekom Institute for Connected Cities (TICC)
Let´s use the time
for your questions Zeppelin Universität gemeinnützige GmbH
Am Seemooser Horn 20
and an 88045 Friedrichshafen
Tel: +49 7541 6009-1471
open discussion! Fax: +49 7541 6009-1499

joern.vonlucke@zeppelin-university.de

http://ticc.zeppelin-university.de

Principal place Friedrichshafen | Bodensee
Legal Court Ulm HRB 632002
Management Prof Dr Stephan A Jansen | Niels Helle-Meyer |

zu|kunft
Katja Völcker


Jv l 130303-prä-opengovernmentcollaboration-brazil-en-v1

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