Learn how to communicate IT’s value to business stakeholders. Gain an understanding of business value metrics (BVM) and how to leverage BVMs to translate operational data into business-driving information. Discover how to use Business Value Dashboards (BVD) to add context, algorithms, and business dimensions to IT data. Learn best practices for managing your BVD to align with the business long-term. Give executives the answers they need – clearly displayed, anytime, anywhere – to drive results.

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ELIMINATE TURBULENCE BETWEEN I.T. & THE BUSINESS
With Business Value Dashboards
Rich Razon, TeamQuest

2. Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
Operations Leadership
BVDs
Strategic Insights
Business Value Metrics
AGENDA
• Introducing Business Value Metrics and Dashboards
• Transforming Operations Metrics to Business Value Metrics
• Showcasing the Value of IT through Business Value Dashboards (BVD)

3. Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
METRICS REALITIES
Infrastructure and Operations (I&O) maturity is generally in a low state.
Incremental approach is needed for metrics including BVDs.
Increasing demand for agility, scalability, and responsiveness changes the way
we need to measure.
Answers are difficult to obtain.

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Metrics here, metrics there, metrics everywhere...
More and more tooling is required to support business. This creates isolated
pools of information and a huge measurement challenge.
How do we make sense of it all?
DATA
DATA
DATA
DATA

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Infrastructure Monitoring Capacity Planning Business Value Dashboards

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AVERAGE MATURITY
ASSESSMENT RESULTS (10 YEARS)*
Availability Management 1.55
Capacity Management 1.52
Change Management 1.94
Continual Service Improvement 1.54
Demand Management 1.30
Financial Management for IT Services 2.43
Incident Management 1.93
Service Level Management 1.43
*Source: Pink Elephant

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ADVANCING I&O MATURITY
People Processes Technology Resources
Organization, Roles,
Culture, Skills, Training
Metrics
Focus, Standards,
Integration, Metrics
Standards, Efficiency,
Agility, Service Quality,
Tools, Metrics
Planning, Financial
Management, Metrics,
Governance, Sourcing,
Project Management

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An End-to-End Metrics Management Strategy:
• Metrics gathering and consolidation
• Catalog
• Visualization
• Presentation
Gathering &
Consolidation
Metrics Catalog Visualization
Effortless Access
to Answers
Disparate
Systems and Data
IM/CP
Presentation
Management
Operations
Leadership

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Operations Metrics
• Tool-level
• Process metrics
• Technical/Operations-level focus
Business Value
Metrics
• Align IT priorities and investment with business strategy
• Provide transparency of IT operation and cost
• Showcase business value of IT
ABOVE- AND BELOW-THE-LINE METRICS

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Operations Metrics
Business Value
Metrics
ABOVE- AND BELOW-THE-LINE METRICS
Management
Operations
Leadership
Eliminate below-the-line information in
above-the-line communication,
but maintain continuity in views so that
below-the-line details are always accessible
when needed.

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FOUNDATION OF A BVD
Consolidated
Operations Metrics
Operations
Infrastructure
Monitoring &
Capacity Planning

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FOUNDATION OF A BVD
Consolidated
Operations Metrics
OperationsOperations
Metrics
Infrastructure
Monitoring & Capacity
Planning

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STEPS TOWARDS A BVD
Consolidated
Operations Metrics
Management
Operations
Operations
Metrics
Business
Dimensions
Infrastructure
Monitoring & Capacity
Planning

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Below-the-line Above-the-line
Operations Metrics Summarized in Business Dimensions

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THE FINAL STEP TOWARDS A BVD
Consolidated
Operations Metrics
Management
Operations
Operations
Metrics
Business
Dimensions
Infrastructure
Monitoring & Capacity
Planning
Business Value
Metrics
Leadership
Core Business
Metrics

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So Where to Begin?
1. Get support
• Obtain key IT and business leadership support for an
incremental but sweeping metrics initiative.
• Leverage controversial metrics if needed to stimulate
conversation with leadership.

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The Path to Business Value Dashboards
1. Get support
2. Discover pressing, unanswered ‘above-the-line’
questions
• Collaborate with leadership to find pressing questions
BVDs can answer, including finding the proper way to
present answers.

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The Path to Business Value Dashboards
1. Get support
2. Discover pressing, unanswered ‘above-the-line’
questions
3. Catalog the process required to derive business-value
metrics
+ = BVD

21. Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
The Path to Business Value Dashboards
1. Get support
2. Discover pressing, unanswered ‘above-the-line’
questions
3. Catalog the process required to derive business-value
metrics
4. Test and validate. Your audience knows its metrics and
sound numbers boosts credibility

22. Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
The Path to Business Value Dashboards
1. Get support
2. Discover pressing, unanswered ‘above-the-line’
questions
3. Catalog the process required to derive business-value
metrics
4. Test and validate. Your audience knows its metrics and
sound numbers will boost credibility.
5. Incrementally expand metrics footprint, automate
with tooling

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• Metrics are key to IT maturity.
• Well-executed dashboards are the result of a holistic
approach to metrics management.
• User confidence builds with trust, reliance follows.
• It is never done.
• You already have all the data!
In Summary:
Gathering &
Consolidation
Metrics Catalog Visualization
Effortless Access
to Answers
Disparate
Systems and Data
IM/CP
Presentation
Management
Operations
Leadership

24. Copyright © 2015 TeamQuest Corporation. All Rights Reserved.
In Summary:

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Provide executive leadership with a
financial context of the
IT organization by connecting
infrastructure metrics with
business metrics.
Business Value Dashboard
Provide accurate and automated
predictions of resource requirements
to meet current and future business
demand.
Capacity Planning
Distill and transform infrastructure
data to determine the health of
operations and where action needs
to be taken.
Infrastructure Monitoring

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Infrastructure Monitoring Capacity Planning Business Value Dashboards

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QUESTIONS?