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Service Blueprint - Visualize and understand the entire service network

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Heller de Paula
Heller de Paula

Service Blueprint - Visualize and understand the entire service network

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Service Blueprint
GOAL Visualize and understand the entire service network
Base Designing services that deliver G. Lynn Shostack
Used for know the complete journey ensure standards see all physical evidences isolate weak points find opportunities
The structure moments of the journey costumers’ actions touch points | channels front stage backstage
The structure touch points channels moments of the journey back stage customers’ actions
Examples
Examples
Examples
Examples
Examples
References A Service Blueprinting: A Practical Technique for Service Innovation (PDF) Design Council (PDF) Design Services That Deliver Heller de Paula Service Design Tools Service Design Wikispaces The Noun Project Tool Hub

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