A minha apresentação na Conferência do EGPA 2013 em Edimburgo My presentation at the Conference of the EGPA 2013 in Edinburgh

1. Real
Time
Government
Portuguese
challenges
in
electronic
bureaucracy
Luís
Vidigal
1

2. 40
years
of
Innova;on
in
Portuguese
Public
Administra;on
2

3. EGPA
2013
–
Luis
Vidigal
ICT
in
AdministraAve
ModernizaAon
in
the
last
40
years
3

4. EGPA
2013
–
Luis
Vidigal
4
EU
(2013).
Public
Services
Online
“Digital
by
Default
or
by
Detour?":
Assessing
User
Centric
eGovernment
performance
in
Europe
–
eGovernment
Benchmark
2012.
Final
Insight
Report.
A
study
prepared
for
the
European
Commission
DG
Communica7ons
Networks,
Content
&
Technology.
A
long
journey
of
successes
in
e-­‐Government

5. EGPA
2013
–
Luis
Vidigal
Economic
and
social
crises
EGPA
2013
–
Luis
Vidigal

6. EGPA
2013
–
Luis
Vidigal
Economic
and
social
indicators
before
and
aYer
the
financial
assistance
in
April
2011
6

7. EGPA
2013
–
Luis
Vidigal
PoliAcal
Dilemma
7
?
Cons;tu;onal
democracy
ConsAtuAonal
Court
Pressure
of
financial
markets
No
ElecAons

8. EGPA
2013
–
Luis
Vidigal
Growth
Paradox
8
Importance
of
strong
public
administra;on
for
the
success
of
all
other
reforms
Necessary
fiscal
consolida;on
Financial
Austerity
State
Squeeze
OECD
(2013).
“Beber
Policies”
Series:
Portugal
-­‐
Reforming
the
State
to
promote
Growth,
May

9. EGPA
2013
–
Luis
Vidigal
The
promise
“miracle”
of
“Troika”
9
State
Growth

10. EGPA
2013
–
Luis
Vidigal
A
big
Risk
10
A
destroyed,
unmoAvated
and
inefficient
state
becomes
an
abracAon
for
illegaliAes
and
corrupAon
Sovereignty
eroded
• external
intervenAon
• poliAcal
discrediAng
• devaluaAon
of
the
role
of
the
state
• etc.
Popula;on
divided
• young
against
old
• private
sector
against
public
sector
• employed
against
unemployed
• etc.

11. Two
main
Op;ons
for
State
Reform
during
the
Adjustment
Programme
11

12. EGPA
2013
–
Luis
Vidigal
Efficiency
opAons
12
Resources
(inputs)
decrease
and
outputs
increase
Resources
remain
the
same
and
outputs
increase
Resources
increase
but
outputs
increase
by
an
even
larger
amount
Outputs
remains
sta;c
but
resources
decrease
Outputs
decrease
but
inputs
decrease
by
an
even
larger
amount
Growth
State
Automa;on
State
Reduc;on
• reducAons
in
public
salaries
and
pensions
• sale
of
more
public
assets
State
Austerity
Pollib
and
Bouckaert
(2011)
Op;mis;c
Outcomes
and
EffecAveness
Pessimis;c
Outputs
and
Efficiency

13. EGPA
2013
–
Luis
Vidigal
Efficiency
opAons
13
Resources
(inputs)
decrease
and
outputs
increase
Resources
remain
the
same
and
outputs
increase
Resources
increase
but
outputs
increase
by
an
even
larger
amount
Outputs
remains
sta;c
but
resources
decrease
Outputs
decrease
but
inputs
decrease
by
an
even
larger
amount
Growth
State
Austerity
Pollib
and
Bouckaert
(2011)
Op;mis;c
Outcomes
and
EffecAveness
Pessimis;c
Outputs
and
Efficiency
IT
providers
are
very
op;mis;c
Survey:
80
experts
from
the
public
and
private
sectors
-­‐
members
of
a
permanent
group
for
PA
(APDSI,
2013)
Managers
from
PA
are
very
pessimis;c

14. The
Context
The
Portuguese
NPM
14

15. EGPA
2013
–
Luis
Vidigal
NPM
in
Portugal
has
been
Upside
Down
15

16. EGPA
2013
–
Luis
Vidigal
Agencies,
Markets
and
Partnerships
More
Authonomy
More
Control
and
Accountability
Yes,
but…
16

17. EGPA
2013
–
Luis
Vidigal
NPM
in
Portugal
is
Upside
Down
17
D
Regulator
Direct
Administra;on
“bad
and
bureaucraAc”
I
Regulated
Indirect
Administra;on
“good
and
entrepreneurial”
?

18. EGPA
2013
–
Luis
Vidigal
NPM
in
Portugal
is
Upside
Down
18
B
Unskillful
public
Buyer
S
Skillful
private
Seller

19. Post-­‐NPM
and
New
Weberian
approaches
with
ICT
19

20. EGPA
2013
–
Luis
Vidigal
Recentraliza;on
in
;mes
of
crisis
Public
Private
Centraliza;on
Authonomy
Central
integra;on
and
strengthening
of
the
State
20
DILEMA
Liberal
poli;cs

21. EGPA
2013
–
Luis
Vidigal
Recentraliza;on
in
;mes
of
crisis
Public
Private
Centraliza;on
of
Informa;on
Authonomy
and
Accountability
21
With
ICT

22. EGPA
2013
–
Luis
Vidigal
A
choice
to
scru;nize
Public
Private
Centraliza;on
of
Informa;on
Authonomy
and
Accountability
Poli;cal
op;on
22

23. EGPA
2013
–
Luis
Vidigal
AdministraAve
Reform
in
Post
NPM
23
Ci;zen-­‐centric
• Whole
of
Government
• Joined
up
Government
• CollaboraAve
Government
Automa;on
• e-­‐Government
• Digital
Era
Governance
• Real
Time
Government
Government
Transforma;on

24. The
Model
of
my
research
24

25. EGPA
2013
–
Luis
Vidigal
25
AdministraAon
by
Network?
Interoperability?
Organizacional
“Peopleware” (Will)
Informacional / Semantics
“Infoware” (Línguage)
Technological
“ Software” and “Hardware” (infrastructure)
It is here that everything fails
Joined
up…!
Whole
of…!
Transform…!
Digital…!

26. EGPA
2013
–
Luis
Vidigal
Interoperability
for
service
Seman;c
Interoperability
Technological
Interoperability
Organizacional
Interoperability
Basic
Process
Citizens
Enterprises

27. EGPA
2013
–
Luis
Vidigal
Holes
in
the
Whole
of
Government
27

28. EGPA
2013
–
Luis
Vidigal
Holes
in
the
Whole
of
Government
28
300
5
300
5
Speed
of
Lazy
snails

29. EGPA
2013
–
Luis
Vidigal
Ministry
1
Ministry
2
Ministry
3
Ministry
n
Time
Cost
Quality
Maturity
Stages
for
e-­‐Government
Andersen
e
Henriksen
(2006)
Layne
e
Lee
(2001)
Dep.
A
Dep.
C
Dep.
n
Closed
NPM
Entrepreneurship
What
Strategy
What
leadership
Audiences
Life
Events
x x x x
x x x x
x x x x
x x x x
x x x x
x x x x
Reality
of
“to
be”
(Closed)
NormaAvity
of
“should
be”
(Shared)
A
wider
horizontal
vision
of
public
services
–
The
“holes”
Closed
“Consultocracy”
Denis
Saint
MarAn
(2000;
2007)
Dep.
B
Coproduc;on
of
value
John
Alford
(2009)

30. EGPA
2013
–
Luis
Vidigal
Structures
and
Processes
Structures
Processes
In Out
A
dual
role

31. EGPA
2013
–
Luis
Vidigal
CriAcal
success
factors
for
e-­‐Government
in
Portugal
1. Strategic
vision
2. PoliAcal
support
3. CiAzen-­‐orientaAon
4. Inter-­‐departmental
vision
5. OperaAonal
leadership
("champion")
31
Survey:
80
experts
from
the
public
and
private
sectors
-­‐
members
of
a
permanent
group
for
PA
(APDSI,
2013)
Organiza;onal
Interoperability

32. Electronic
Bureaucracy
Yes
or
No?
32

33. EGPA
2013
–
Luis
Vidigal
VerAcal
Silos
Plenty
of
Power
and
Vanity
Manifesto
against
Electronic
Bureaucracy
Vidigal
(2000)

34. EGPA
2013
–
Luis
Vidigal
Horizontal
Silos
Plenty
of
“Fat”
and
Waste
Manifesto
against
Electronic
Bureaucracy
Vidigal
(2000)

35. EGPA
2013
–
Luis
Vidigal
Common
Resources
and
Services
(SOA)
Sharing
Data
and
Services
“Government
by
Network”
Territory People Enterprises Vehicles
Ask
Once
Use
Many

36. EGPA
2013
–
Luis
Vidigal
Debureaucra;za;on
reducing
democraAc
guarantees
36
Bureaucracy
Democra;c
Guarantees
Risk
Zone

37. EGPA
2013
–
Luis
Vidigal
Debureaucra;za;on
acceleraAng
services
37
Electronic
accelera;on
Democra;c
Guarantees
Manifesto
in
favour
of
Electronic
Bureaucracy
Vidigal
(2005)
Recover
• Accountability
• CoordinaAon
• Transparency
• Equality
• ImparAality
With
• Time
• Cost
• Quality

38. Real
Time
Government
without
cerAficates
and
arbitrariness
38

39. EGPA
2013
–
Luis
Vidigal
InformaAon
sharing
39
Degree
of
Informa;on
sharing
Quality
of
service

40. Finish
all
cerAficates
and
vouchers!
Proof
of
who
you
are
Proof
that
you
don’t
have
debts
to
the
State
Cer7ficates
and
vouchers
are
web
services
from
data
bases
Ask once
Use many
Proof
that
you
are
not
a
criminal
People
Enterprises
Territory
Vehicles

41. EGPA
2013
–
Luis
Vidigal
Remove
arbitrariness
The
real
Law
is
in
the
algorithm
Recover
• Accountability
• CoordinaAon
• Transparency
• Equality
• ImparAality
New
Weberian
and
post
NPM

42. EGPA
2013
–
Luis
Vidigal
From uncertainity of More or Less To
the
certainity
of
Yes
or
Not
Remove
arbitrariness
“Zero
Licensing”

43. EGPA
2013
–
Luis
Vidigal
Extend
Ame
and
space
as
soon
as
possible
Time
Space

44. EGPA
2013
–
Luis
Vidigal
Strategy
and
Leadership
for
the
New
Model
Balancing
the
power
and
the
evidence
of
the
protagonists
44
Solitary
Stars
and
Galaxy
Service
and
credibility
from
the
top

45. EGPA
2013
–
Luis
Vidigal
Where
are
the
savings?
Inputs
Outputs
Outcomes
Incomes
Efficiency
Effec;veness
To
much
Reduce
558
M€
/
year
on
ICT
Value
for
money
Very
liele
45
Problem
or
Solu;on?

46. EGPA
2013
–
Luis
Vidigal
Cost
Redundancies
Disintegration
Incoherencies
Incompatibilities
Conflicts of Power
Waste
…
Investment
Interoperability
Sharing
Reutilization
Transparency
Speed
Rigour
…
Cost
or
Investment?
46

47. EGPA
2013
–
Luis
Vidigal
Blackout!
Imagine no more
information
technologies in
Public Administration
How
much
would
it
cost?
EGPA
2013
–
Luis
Vidigal

48. EGPA
2013
–
Luis
Vidigal
vidigal.luis@gmail.com
48