Notes on business etiquette and it’s relevance for corporate world.

1. Business etiquette and it’s relevance
in the corporate enviornment
2016
Susana de Salazar Casanova

2. Understanding business etiquette
and it’s relevance
Professionals need
to realize that
business etiquette
is a combination of:
• Culture
• Professional & societal
rules
And that
business
etiquette
highlights a
polite behavior
Susana de Salazar Casanova

3. Applying business etiquette
When
applied in an
appropriate
manner:
• Facilitates
communication channels
• Helps building positive
relationships
• Promotes your own
personal success
Susana de Salazar Casanova

4. On business etiquette
Always consider a proper practice and:
• Background of the audience you are addressing
• Expectations and needs
• Type of relation with your counterpart
Don’t forget that perceptions are built
in seconds; although first impressions
leave a lasting and unforgettable
impression
Susana de Salazar Casanova

5. Business etiquette practice
It is important to understand
what is professional and
socially accepted when doing
business and having
negotiations anywhere in the
world
Susana de Salazar Casanova

6. Business etiquette practice
Companies, even when they
are trying to address minimum
standards, need to consider
corporate etiquette
Susana de Salazar Casanova

7. Business etiquette practice
It
reflects
its:
Company’s
mission
Geographical
location
Structural
hierarchy
Services
Susana de Salazar Casanova
Because organizational culture
is different between and
among companies.

8. Business etiquette practice
Get information about the rules in your
company; sometimes there are several
“unspoken rules” that are mandatory.
For instance, dress code or code of
conduct - those rules are related to
company expectations
You should be prepared and ready to
adapt
Susana de Salazar Casanova
“We are what we repeatedly do.” Aristotle

9. Business etiquette practice
Whatever culture or type of company you
are in, never forget that when meeting
someone for the first time everything you
do impacts the future relationship
There are several ways in which we are
expected to behave in society as being
disrespectful is offensive anywhere in the
world in business settings (Introductions,
greetings, meetings, luncheons…)
Susana de Salazar Casanova

10. Susana de Salazar Casanova
“Don't compromise yourself. You are all you've got.”
Janis Joplin
“Presence is more than just being there.”
Malcolm S. Forbes
“Freedom without rules doesn't work. And communities do not
work unless they are regulated by etiquette.” Judith Martin
“A professional presence: it’s more than what you do, it’s more how you
do it.” Barbara Pachter

11. One of the biggests moments anyone
can experience is self acceptance,
development and evolution!
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