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Facebook, Brasil, Social media

              by

          Jan Rezab
          @janrezab
The Place for Social Media Competition
        Statistics & Inteligence
About the Company




    20 % Of         450 000+ visits
    FORTUNE 500     Per month
    Companies
Should brands fear social media?
Many brands were hesitant to start their
          Facebook pages
???????




???????
You can’t hide in social media


Posting Ability:   Everyone can post
Negative feedback is also feedback!
Opinions can scale very quickly in social
Opinions create a new positioning
“Social media is scary,
but you can avoid risks by doing it well!”
Great feedback




Customer
                                Engagement
retention




            Customer opinions
“Social media is not about listening,
         its about hearing”
2009 - 2012
Peugeot – What‘s your real age
   Whats your real age?
100,000


 90,000


 80,000


 70,000


 60,000


 50,000


 40,000


 30,000


 20,000


 10,000


     0
                                           90 000 Users
          26/2   2/3   7/3   12/3   17/3   22/3   27/3   1/4
Nokia Newsfeed Game
“Facebook has moved from counting fans to
           real Engagement”
Brasil
Facebook User Growth - Brasil

                                                    All Facebook users   Brasil Facebook users


                                    1,200,000,000                                                70,000,000
Number of Facebook users Globally




                                                                                                              Number of Facebook users in Brasil
                                                                                                 60,000,000
                                    1,000,000,000


                                                                                                 50,000,000
                                     800,000,000

                                                                                                 40,000,000
                                     600,000,000

                                                                                                 30,000,000

                                     400,000,000
                                                                                                 20,000,000


                                     200,000,000
                                                                                                 10,000,000


                                               0                                                 0
Top Brands in Brasil

   ›   TRUELIKE
“Average Brasilian user
 is a fan of 10 pages”
What people are interested in?
                                   Brazil
 #    Interest                              Relative to Global

 1    Mobile                       35 %          - 35 %

 2    Music                        23 %          - 34 %

 3    Movie/Film                   16 %          - 48 %

 4    Pop                          14 %          - 32 %

 5    Active Feature Phone Users   13 %          + 14 %

 6    Sports                       12 %          - 56 %

 7    Rock                         11 %          - 21 %

 8    Entertainment                10 %          - 52 %

 9    R&B/Soul                      9%           - 18 %

 10   Alternative                   9%           - 20 %

 11   Photo Uploading               8%           + 55 %

 12   Beauty Products               4%           + 10 %
“40 of the TOP 50 brand posts in Brasil
         were about football”
Top Posts

2nd Most Shared Among Brands
Ubisoft Brasil:
Feliz Halloween, pessoal! Já decidiram qual fantasia vão
usar hoje? ;D


    12 421 Likes     „„ 1 244 Comments            32 406 Shares




Most Shared FMCG Post
BrahmaFla:
FLAMENGO 1 X 0 Figueirense. Jogamos muito mal, mas a essa altura do
campeonato o que importa são os 03 pontos. Série B? Não conhecemos isso
e nunca conheceremos. Quem concorda, COMPARTILHA!


    20 575 Likes     „„ 1 379 Comments            17 647 Shares
Top Posts

Most shared, Liked and Engaging Travel Post
Hotel Urbano:
Cadastre-se e VIAJE com DESCONTOS exclusivos:
https://www.facebook.com/hotelurbanobr/app_153284594738391


    23 978 Likes       „„ 1 654 Comments               12 462 Shares




Most Liked Beauty and Fashion
O Boticário:
A cada Natal, a gente cria estojos especiais para você e este ano não foi diferente.
Que tal já garantir o sucesso do presente com o Kit Glamour Secrets Black? Além da
fragrância deliciosa e cheia de sensualidade, ele acompanha um sabonete e um óleo
em creme exclusivamente criado para a época. Maravilhosos!

    12 710 Likes       „„ 1 104 Comments               4 725 Shares
“The opportunity on Facebook in
Brasil is huge, and it is right now”
“LOCAL reports”
Facebook is changing
    all the time
Brands are changing
1 Billion users are changing
Facebook is changing
Average Number of Brand Pages Posts

Average Number of Brand Pages Posts
36 posts per month vs. 7 posts per month
The Social Battle for
Engagement in the Newsfeed
The Social Battle for
                   Engagement in the Newsfeed




              Average Facebook user in Europe likes:
                       53 Facebook pages*

* Socialbakers Facebook Panel
Top Posts




    Engagement   Active Reach
Gaining the Reach and
       Engagement in Minutes


              2500                                                                                                                 70
                                                                                             Average Likes
                                                                                             Average organic unique impressions    60
              2000

                                                                                                                                   50
Impressions




              1500
                                                                                                                                   40




                                                                                                                                        Likes
                                                                                                                                   30
              1000


                                                                                                                                   20

               500
                                                                                                                                   10



                 0                                                                                                                 0
                     1   3   5   7   9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51 53 55 57 59 61 63 65 67 69

                                                                                                               Time in Minutes
Return On Engagement

     ROE
              = Engagement First Strategy
       ROI




                HIGHER ENGAGEMENT



                   HIGHER REACH



        HIGHER CLICKRATE, CONVERSION RATE, …
Fans and Fan Growth
Activity of Your Page
Response Rate / Response Time
Engagement Rate and Reach
Dashboard look
Dashboard look


  CONTENT DASHBOARD
Building Great Content
Doesn‘t have to cost millions
Red Bull Stratos




Industry is changing
= Increasing volume
Kit Kat Stratos
Kit Kat Stratos




 “I was just wondering if I could get a free Galaxy S3”
Kit Kat Stratos




                  “Unfortunatelly if we have free
                    SIII to everyone, we’d be out
                       before they went on sale”
Kit Kat Stratos
Kaiser Beer
Sum-up & recommendations

   › The opportunity to do Facebook marketing is NOW
Sum-up & recommendations

   ›Create great content that literally stands out
Sum-up & recommendations

   ›Create great content that literally stands out
Sum-up & recommendations

   ›Social is not about 1 metric – its about all of them
   ›Monitor all important metrics
Sum-up & recommendations

  › Monitor what competitors are doing
Drop me an email:
jan@socialbakers.com


Follow me on Twitter:
     @janrezab

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