Office Administration Efficiency - Apropharma 2015
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1. Office Rules 2. Internal Communication 3. Crisis & Disaster Plan 4. Meeting etiquette 5. Vendor Relations 6. Agenda Management 7. Help Desk Management 8. Office IT Best Practices a. Telephones b. Laptops c. Conference Calls
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Office Administration Efficiency - Apropharma 2015
- 1. Office administration efficiency 28.11.2015 HUGO DUARTE DA FONSECA | HUGO LEAL NUNES
- 3. Office administration efficiency AGENDA 1. Office Rules 2. Internal Communication 3. Crisis & Disaster Plan 4. Meeting etiquette 5. Vendor Relations 6. Agenda Management 7. Help Desk Management 8. Office IT Best Practices a. Telephones b. Laptops c. Conference Calls DEMOS 1. Office 365 2. ERP Primavera 3. Dynamics CRM 4. Sharepoint
- 4. Office administration efficiency SOME WORDS AND ACRONYMS
- 5. Office administration efficiency PEOPLE, PROCESSES and TECHNOLOGY
- 8. Office administration efficiency THE OFFICE - ANDY BOOSTS PRODUCTIVITY
- 9. Office administration efficiency OFFICE RULES 1. Establish employee presence – Who’s available? 2. Create a global task list – What’s to be done? 3. Prioritize tasks by business rules – Prioritization of critical tasks 4. Assign tasks based on skills – Get them to the right people (available) 5. Forecast and schedule based on detailed insight – predictions about workforce needs When supervisors have end-to-end visibility across employees and workloads, they can set priorities and track performance more easily
- 10. Office administration efficiency USING A 3 IN ONE FOR MEETINGS
- 11. Office administration efficiency AGENDA MANAGEMENT Prepare all meetings and define your goal Schedule everything – reminders, meetings, tasks Summarize all meetings Use groups or distribution lists to invite teams Color mandatory events need your presence Follow-up and next meetings
- 13. Office administration efficiency HELPDESK MANAGEMENT 1: Find out where your knowledge is and centralize it 2: Make your knowledge accessible and actionable 3: Make knowledge management part of your workflow 4: Keep information current to speed up agent onboarding 5: Allow customers and agents to give feedback 6: Deflect tickets with self-service - FAQ 7: Measure to improve business performance – Critical areas
- 14. Office administration efficiency OFFICE IT BEST PRACTICES a. Telephones and Smartphones – VOIP b. Laptops, Desktops, Tablets - BYOD, Surface c. Conference Calls - Skype d. Webcasts – WebEx ou join.me e. Messaging – Whatsapp f. What about Social? – FB, LinkedIn, Klout, Twitter, Instagram, Pinterest Multi-channel – freedom vs responsability
- 15. Office administration efficiency OFFICE IT BEST PRACTICES
- 16. Office administration efficiency OFFICE 365 Demo
- 17. Office administration efficiency ERP Primavera
- 18. Office administration efficiency Future Vision