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Company’s Presentation
TIM BRASIL
March, 2015
Visit our website and IR app:
www.tim.com.br/ir
AGENDA
 Market Overview and TIM Positioning................ 4
 2014 Results……………………………..………..……………..8
 Network & Quality Evolution……..………………..…..17
 Fixed Business…………………………….……………....…...21
 Business Outlook………….….….…………………….……..24
 Regulatory Update……….….….…………………….………29
 Appendix..............................................................32
TIM IR app
(English)
TIM RI app
(Portuguese)
 Statutory Audit Committee:
• Report to Board of Directors
• Oversight Financial reporting
• Analyze anonymous complaints
20
25
28
30 29
2010 2011 2012 2013 2014
51
64
70 73 76
2010 2011 2012 2013 2014
CAGR
+10%
KNOWING TIM 3
KNOWING TIM BETTER
15,000 km fiber
optical backbone
5,500 km fiber
optical backhauling
Growth
Via
Acquisition
TIM: A Huge Brazilian Company
 75.7 million customers (27% Share)
 More than 465,000 points of sales
 More than 170 own stores
 15 Customer Care Centers (16k attendants)
 ~14,000 Antennas
 3,433 cities covered
 54,160 km of optical fiber network
 23,000 indirect jobs
 ~R$3.9 billion invested in FY2014 (ex-licenses)
GROWTH STRUCTUE
Gross Revenues
(R$ bln)
Customer Base EoP
(mln customers)
EBITDA
(R$ bln)
4.2
4.7
5.0 5.2
5.5
2010 2011 2012 2013 2014
CAGR
+9%
CAGR
+7%
 Presence in Brazil since 1998
 16th largest Private Company in Brazil (source: Exame
Magazine - 2013)
 Approximately R$32 billion of Market Capitalization
Brazilian
Law
“Nível” 1 “Nível” 2
Legal
Requirements
Demand for
transparency and
disclosures
Highest level of
Corporate
Governance
Requirement of
protection for
minority
shareholders
 100% Tag Along
 Equal dividends rights
 One single class of shares
 Strict disclosure policy
Unique Telco company listed on the Novo Mercado
CORPORATE GOVERNANCE
2nd Player
Market &
Revenue
Share
95% of urban
pop. covered
~13k
employees
Market Overview and TIM Positioning
TIM represents 30% of the industry mobile
revenue2 while has 27% of the market share
TIM
Source: Anatel and Players balance sheet
Vivo
Claro Oi
Mobile Fixed1 Fixed BB Pay-TV Group
Customers 4Q14 (000´s) 74,721 657 153 n.a. 76,531
Market share 4Q14 27.0% 1.4% 0.5% n.a. ---
Net Adds 12M (000´s) 2,289 25 64 n.a. 2,378
Net Revs FY14 (R$ Mln) 18,919 579 19,498
ARPU 4Q14 18.0 n.a. n.a. n.a. ---
Mobile Fixed1 Fixed BB Pay-TV Group
Customers 4Q14 (000´s) 79,938 10,939 4,102 770 95,749
Market share 4Q14 28.5% 23.9% 17.1% 3.9% ---
Net Adds 12M (000´s) 2,693 502 -205 176 2,665
Net Revs FY14 (R$ Mln) 23,740 11,260 35,000
ARPU 4Q14 24.6 n.a. n.a. n.a. ---
Mobile Fixed1 Fixed BB Pay-TV Group
Customers 4Q14 (000´s) 71,107 11,519 7,523 10,182 100,331
Market share 4Q14 25.3% 25.2% 31.4% 52.0% ---
Net Adds 12M (000´s) 2,403 1,463 941 525 3,868
Net Revs FY14 (R$ Mln) 13,078 22,525 35,603
ARPU 4Q14 15.3 n.a. n.a. n.a. ---
Mobile Fixed1 Fixed BB Pay-TV Group
Customers 4Q14 (000´s) 50,918 16,692 6,554 1,303 75,467
Market share 4Q14 18.1% 36.5% 27.3% 6.7% ---
Net Adds 12M (000´s) 702 -1,742 20 474 1,196
Net Revs FY14 (R$ Mln) 9,290 19,132 28,422
ARPU 4Q14 17.4 n.a. n.a. n.a. ---
The mobile segment represents
78% of the industry access growth
1 - Fixed Access numbers refers to 3Q14
Fixed / Mobile Fixed BB Fixed voice & BB / TVMobile
Fixed BB/ TV
Fixed Mobile
BRAZILIAN TELCOS X-RAY
Fixed / Mobile
/ 2 - Mobile revenue considers only the 4 major players MARKET OVERVIEW AND TIM POSITIONING 5
Revenue Mix
Revenue Mix
27%
Mobile Market Revenues Evolution
(Mobile Service Net Revenues; %)
• Most households without internet access
• Mobile better suited to break price barrier
9.5
2.6
Jan-13 Nov-14
0.34 0.30
0.23
0.16
0.10 0.06 0.03 0.02
2012 2013 2014 2015 2016 2017 2018 2019
57%
4%
12%
1%
37%
2%
MTR Cut
(R$)
Voice Incoming
Voice Outgoing
SMS
Internet 60%
• Maturing market: Customer base growth
slowdown
• Consumption migrating from voice to data
2010 2020
SMS Traffic Sharp
Decrease
(billions of SMS sent)
Mobile Internet is the growth driver and will be the largest mobile market,
although Voice remains important
Voice
Decline
Internet
Opportunities
STRATEGIC POSITIONING
Internet Market Evolution
MARKET OVERVIEW AND TIM POSITIONING 6
105%
90%
79%
72%
66% 63%
• Huge gap between Brazil and developed markets
• Lack of infrastructure: low quality and speed
• Affordability issues (high prices, combos)
• Smaller gap between Brazil and developed markets
• Additional drivers for growth: days of use, data consumption
• Affordable prices
90% 83%
73% 73%
55%
32%
Fixed (% households) Mobile (% population)
Content &
Usage Offer
Pure
Connectivity
Offer
Developed
markets avg: 75%
Developed
markets avg: 82%
Connectivity
Proximity & MPayment
Connected Home & In Cars
RichCom
OTT
Telco
COOL
TRUST
QoE* and
Caring
Fra UK USA Jap Rus Bra Jap USA UK Ita Fra Bra
Δ: 43 p.p.
Δ: 19 p.p.
* Quality of Experience
DATA: CONNECTIVITY AND BEYOND
Getting People Connected: Broadband Penetration
Entering in the Content World
MARKET OVERVIEW AND TIM POSITIONING 7
Apps
Social
Video
Music
Gaming
Digital Identity & Security
A
B
C
D/E
Voice Centric World Data Centric World
Data DataVoiceVoice
Focus on voice
for B/C classes
Focus on data
for B/C classes
Targeting the “Big Middle”
Source: OVUM / INEGI
2014 Results
RESULTS HIGHLIGHTS: A SOLID QTR TO CLOSE A SOLID YEAR
2014 RESULTS 9
33%
42%
49%
56%
28.0% 27.9% 27.4%
30.1%
61.1
63.2
20% 30%
P1
26.7%
26.1%
28.4%
-22.9% -20.5%
-2.9%
2.6%
1Q14 2Q14 3Q14 4Q14
Innovative offers generating value:
• Charging per day
Infinity “dia”
• Controle WhatsApp
• Shared Data plans
MTR cut impact still significant: ~R$372
million on EBITDA in 2014
75.7
million
customers
Customer Base
34
Data
Acceleration
30%
Improving
Profitability
Fixed
Turnaround on
EBITDA Margin
business
million users
(+26% YoY)
Strong reduction of SMS business (-26%
YoY in revenues)
Tougher macro environment:
• GDP: +0.15%*
• Inflation: 6.4% in 2014
2014 Year Recap
New infrastructure approach: data centric
4G LTE auction: assured future positioning
Fixed corporate business turnaround
completed
Live TIM: best in class fixed broadband
21
Dec/13 Dec/14
Prepaid
(mln customers)
Control Plans
(mln customers)
+3.4%
YoY
Dec/13 Dec/14
+13.8%
YoY
2Q13 4Q14
4G Market Share
(%)
TIM
Gross Data Revenue Yearly
Growth (ex-SMS) (% YoY)
1Q14 2Q14 3Q14 4Q14
EBITDA Margin
(%)
1Q14 2Q14 3Q14 4Q14 2012 2013 2014
Net Revenues
(Δ% YoY)
Source: Company and Anatel
P2
P3
*Central Bank consensus
+25 p.p
Solid financial results:
 Growth on EBITDA / EBIT / Net Income
Consistent growth on Business Generated
revenues +6.3% (YoY)
EBITDA Growth:
4Q14 x 4Q13: +4.0% 2014 x 2013: +6.4%
KEEPING THE FOCUS ON THE EXECUTION
2014 RESULTS 10
2013 2014
2013 2014
-31%
Network & Interconnection Savings
Interconnection Cost
(R$; % YoY)
Leased Lines Cost
(R$; % YoY)
 Relevant cost savings amid
total data traffic growth of
39% in 2014 when
compared to 2013
 Regulatory price reductions
and substitution of leased
lines by own infrastructure
-10%
3.2
3.4
4Q13 4Q14
Equipping Customer Base
Handsets Sold
(mln units)
% of smartphone sales
among players in 4Q
 +6.3% YoY Growth
 +6.1% QoQ Growth
Source: Company and GFK Group
TIM
48%
P1
14%
P3
29%
P4
9%
 Leading player
in handset sales
 Up 16 p.p.
in 4Q14 vs. 4Q13
0.6%
0.5%
4Q13 4Q14
Operational Efficiency
Fixed Business Progress
SAC (Subscriber Acquisition Cost)
(R$; % YoY)
Bad Debt
(% Bad debt over gross revenues)
SAC/
ARPU
24
21
4Q13 4Q14
-15%
1.3x 1.1x
-16%
Corporate Solutions
New Sales
(R$; % YoY)
Live TIM Ultra Broadband
(customer base in thousand)
4Q13 4Q14
+39%
60
130
4Q13 4Q14
+2.2x
Solid Performance in Net Adds
Pre paid
 1st in prepaid market share
 + 2.1 million clients in 2014
Post paid
 25% of net share in December
(ex M2M and broadband)
 Control plans bases rose 14% YoY
2014 RESULTS 11
OFFER STRATEGY EVOLUTION CONTINUES
Data Customer Base
(as % of total base)
Smartphone Penetration
(% of smartphones over customer base)
14.9%
29.4%
49.5%
2012 2013 2014
 Smartphone sales over 80% in 4Q14
Data ARPU
(% YoY Growth)
18%
20%
21%
25%
1Q14 2Q14 3Q14 4Q14
Beyond Connectivity on Data
Controle WhatsApp
 Data centric offer with no voice obligations
 Data Package and WhatsaApp included in monthly fee
 Differentiation among peers, with positive impact on
postpaid performance
Data Revenues Penetration
(% Gross VAS Revs / Gross Mobile Service Revs )
25.2%
27.2%
28.7%
30.9%
1Q14
2Q14
3Q14
4Q14
INFINITY TURBO 7 INFINITY “DIA”
+7.2 p.p
Protecting Core Revenue
+35 p.p.
R$ 0.75 DAILY OFFER
SHARED INTERNET PLANS
Offer Innovation
Strong Data Progress
 Leveraging on simplicity, transparency and convenience
30.3%
36.4%
44.6%
2012 2013 2014
2014 RESULTS 12
1Q14 2Q14 3Q14 4Q14
RESHAPING THE BUSINESS
Different Revenue Profile
Improving Profitability
Mobile Service Net Revenues
(% YoY)
Mix of Gross Data Revenues
(% YoY)
2013 2014
SMS
Web
Content
& Others
+29%
+39%
+45%
+80%
+33%
+72%
+47%
+82%
1,500 1,578 1,677 1,862
Mobile First Margin*
(Δ YoY)
Service EBITDA
(R$ mln; % YoY)
Service EBITDA Margin
(% YoY)
35%
38%
4Q13 4Q14
+2.8 p.p.
1,534
1,598
4Q13 4Q14
+4.2%
4Q13 4Q14
+4.5 p.p.
FY 2014 growth: +5.2 p.p. FY 2014 growth: +3.0 p.p.FY 2014 growth: +6.9%
+1.2% -19%-8.2% -24%
(Voice &
Other)
(Data &
SMS)
(Incoming
MTR + SMS)
Gross Data
Revenues Growth
(% YoY of growth)
20%
22%
23%
28%
1Q14
2Q14
3Q14
4Q14
Excluding
handset
business
* Mobile First Margin = Business Generated less costs related to the service.
Business
Received
Business
Generated
-30%
+6.3%
2014
+4.8%
-34%
2014
4Q14
4Q14
-R$1.1 billion
2014 RESULTS 13
5,168
167
Thousands
1,558
97
1,499 123 -64 1,558
Thousands
5,183 5,168157 -307 4 132
Thousands
+13.5%
FINANCIAL RESULTS ANALYSIS (1/3)
MTR Exposure
1,655
28.9%
35.3%
30.1%
38.1%
EBITDA Margin
Service EBITDA Margin
EBITDA
(R$ mln; % YoY)
Reported
EBITDA
4Q13
Reported
EBITDA
4Q14
Δ Opex/
Others
Traffic/Data
Δ Contribution
Margin
‘Pro forma’
EBITDA in 4Q14
+10.4%
+4.0%
Ex-MTR
MTR
Impact
+3.5% +3.1%ΔYoY
Revenue Exposure
(as % of net service revenues)
EBITDA Exposure
(as % of EBITDA)
~ 25%
~ 12%
4Q10 4Q11 4Q12 4Q13 4Q14
~ 32%
~18%
4Q10 4Q11 4Q12 4Q13 4Q14
Reported
Revenue
4Q13
Reported
Revenue
4Q14
‘Pro forma’
Revenue 4Q14
Δ OthersΔ Business
Received
Δ Business
Generated
Δ Products
Revenue
5,335
+2.9%
- 0.3%
Ex-MTR
Δ % YoY +4.8% -33.9% +2.6% +16%
MTR
Impact
5,207
5,538
5,910
2013 2014
372
+6.4%
MTR
Impact
660
2013 2014
16,325
MTR
Impact
-2.3%
Net Revenues Net Service Revenues
(R$ mln, % YoY)
16,98516,701
+1.7%
(R$ mln, % YoY)
13,216
2,530
579 3,173
19,498
3,991
4,318
3,340
2,311
5,538
EBITDA
From Revenue to EBITDA in 2014
(R$ mln; %ΔYoY)
Business
generated
Products Selling &
marketing
Network &
interconnection
Net
Revenues
Business
incoming
Fixed
business
COGS Others
ΔYoY +6.3% -30.0% -11.9% -1.5% -2.1% +1.3% -18.7% -0.3% +9.3% +6.4%
From EBITDA to Net Income in 2014
(R$ mln; %ΔYoY)
EBITDA
+6.4%ΔYoY
Depreciation
+11.3%
Amortization
+9.0%
5,538
-1,673
-1,380
2,486
-293
-646
1,546
Net Income
+2.7%
Tax and Social
Contribution
Net Financial
Result
-3.3%
EBIT
+2.5%+1.9%
FINANCIAL RESULTS ANALYSIS (2/3)
2014 RESULTS 14
2014 RESULTS 15
700MHz
Acquisition Capex
1,274
Thousands
306 372
386
366
315
348
499
460
2013 2014
FINANCIAL RESULTS ANALYSIS (3/3)
Net Income Evolution
(R$ mln; % YoY)
Net Debt
(R$ mln)
EBITDA
2014
Debt Cash Net cash
2013 2014
Debt Cash Net debt
Cash Flow - 12 months
(R$ mln; R$ YoY)
Net debt/EBITDA 12M: 0.23x
Organic
CAPEX
Organic Δ WC Organic
OFCF 2014
Reported
OFCF 2014
LT Amazonas
Leasing
6,507 5,233
2Q
1Q
+10.6%
% YoY
3Q
1,506 1,546
+21.6%
-5.2%
-7.7%4Q
Considering
R$1.7 bln
4G pymt
*Organic figures excludes the 700MHz frequency acquisition and LT Amazonas leasing effect
700MHz Acquisition
Effect on Δ WC
+2.7%FY
4,867 5,288
-421
Cash Flow - 12 months
(R$ mln; R$ YoY)
Composed by:
+ NPV of the 700MHz clean up cost
+ Warranty Insurance
+ Monetary Adjustments
5,538
-2,923
-3,928
-96 1,514 182
1,181
-45
BNDES
58%
BB
6%
BEI
19%
BofA ML
5%
KFW
4%
Cisco
4%
Others
5%
 Higher cash yield and debt cost due to CDI increase in the period
 Bigger gap between cash yield and debt cost due to smaller cost of new loans
Δ: 62 bps
4,279
4,867
6,507
2,000
2012 2013 2014
NET FINANCIAL POSITION DETAILS
Cash & Debt Evolution
Cash Yield vs. Debt Cost
(% per year)
Net Financial Position
(R$ mln)
BNDES new
disbursements
Short
term debt
 Better Profile: Less Short Term Debt
Debt by Lender in 2014 end
(% of total loans)
Debt Position
(R$ mln; % of total debt in short term)
Cash Position
(R$ mln)
4,431
5,288 1,742
2012 2013 2014
4G
payment
5,233
 Improved group liquidity margin
9.58%
7.69%
8.58%
9.78%
10.20%
7.09%
9.50%
11.25%
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14
Δ: 147 bps
Cash yield
Debt cost
Excluding 4G
payment-151
-421
1,274
-468
Net debt/
EBITDA 12M
0.23x-0.08x-0.03x
2012 2013 2014
20%21%21%
2014 RESULTS 16
Network & Quality Evolution
NETWORK & QUALITY EVOLUTION 18
3,093
3,013
2,930
2,845
TIM P4 P3 P1
QUALITY IMPROVEMENT UNDESCORED BY…
Source: Anatel
Source: Company’s survey of national satisfaction
TIM
P1
P3
P4
Customers Satisfaction
¹ Voice Network (repair and call completion)
² Data Network: Estimated by TIM and composed by a subset
group of Additional Services complaint
Total Demands at Consumer’s Protection Agency (Procon)
(Per economic group, in thousands)
Source: SENACON/MJ
10.6
14.0
23.6 27.2
42.2
46.3
21.4
28.0
4Q13 1Q14 2Q14 3Q14 4Q14
TIM
P1
P3
P4
Data Evolution
Data Accessibility Ranking (3G)
in SP
4G Sites in State Capital Cities
Anatel
Average Satisfaction with Coverage and Quality of Calls
(score assigned by the customer)
Least claimed
company at
Procon
7.80 7.80
Nov-12 May-13 Nov-13 May-14 Nov-14
Network Complaints
(number of complaints)
Voice network¹
Data network²
1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14
Voice network
2014 vs. 2013
-27%
Data network
2014 vs. 2013
-11%
Anatel Metrics
Customers Demands
Source: Anatel
Access
Anatel
Access
Access
Access
Access
99.24%
98.93%
99.20%
99.57%
98.88%
2.5 GHz
2.1 GHz
1.8 GHz
850 MHz 700 MHz
radius (km)
0.458 0.61
INFRASTRUCTURE (R)EVOLUTION
Innovative Coverage
Investment Profile
Site Densification
Cell coverage characteristics
(Urban coverage simulation)
Capital allocation on innovative services:
Fiber (metropolitan + LD): expansion to ~55k Km in 2014
2G
(voice)
3G+4G
(data)
Number of 4G Sites Number of 3G Sites
4Q13 4Q14
1.9k
3.7k
4Q13 4Q14
9.1k
10.4k
Indoor coverage deployment
 DAS (Distributed Antenna
Systems) Solution
 Femto Cells (corporate)
 Wifi (consumers)
+92%
+14%
R$3.9 bln Organic Capex
+
R$2.9 bln
(4G License & Clean up)
=
R$6.85 billion
in 2014
Deployment in:
0.363 1.413 1.685
 Rio de Janeiro
 Curitiba
 Brasília
 Manaus
 Natal
 São Luís
51%
87%
49%
13%
2013 2014
Band 850 MHz 900 MHz
1800
MHz
2100
MHz
2500
MHz
700 MHz
Possible
Technologies
2G/3G 2G/3G 2G/4G 3G 4G 4G
Efficient Use of Spectrum Portfolio
Wifi and Small Cells
 > 100% YoY
 Fistel exemption
approved in Jan/15
Mobile Broadband
Evolution (cities)
The 125 cities of the
MBB project
represent 50% of
the total network
traffic
39
53
66
83
125
4Q13
1Q14
2Q14
3Q14
4Q14
NETWORK & QUALITY EVOLUTION 19
2014 Actual 2015 Bdg 2016 Plan 2017 Plan
MBB Project Geographic Area
Small Cells
New Macro Sites
WiFi / Femto / DAS
• 3,000 WiFi in 2015
• >150 DAS in 2015
1,137 cities prioritized due to business relevance, based on IRR
and Payback
HetNet
% of Urban Covered Population
2G
3G
4G
2014a 2015e 2016e 2017e
MBB program is addressing >70% of TIM's business, and is the
key investment program in 2015-2017
High business concentration in few cities allows for a focused
infrastructure enhancement program
1.9k
3.7k
>15k
2013a 2014a 2015e 2016e 2017e
Number of 4G Sites
9.1k 10.4k
>14k
2013a 2014a 2015e 2016e 2017e
Number of 3G Sites
0.7k
1.5k
5k
2013a 2014a 2015e 2016e 2017e
Number of Wifi & Small Cells
2G
3G
4G
95% 95%
78% 79%
27%
86%
2013a 2014a 2015e 2016e 2017e
STATE OF ART CAPEX ALLOCATION: QUALITY TO INCREASE RETURNS
Network Rollout New Coverage Strategy
Technology Capex Allocation TIM LD Backbone
NETWORK & QUALITY EVOLUTION 20
1.4k
3.9k
2015e 2017e
New Small Cells
0.8k
3.5k
2015 2017
+2.8x
+4.3x
2009 2017
~60,000
Km
~15,000
Km
Fixed Business
FIXED BUSINESS 22
2013 2014
3.4
3.3
2.9
Live TIM
GVT
NET
4Q13 4Q14
ACCELERATING FIXED BUSINESS PERFORMANCE
2014 business remodeling recap:
 Customer base management
 Multiservice network launch
 Sales team reorganization
 Brand repositioning
 Re-designed service portfolio
 Fixed + mobile integration for
corporate clients
2013 2014
+3.5x
EBITDANet Revenues
(with intercompany)
Revenues from New Sales
(YoY)
Outstanding product performance…
(ISP speed ranking - Mbps)
…with solid operational and financial results
60
130
4Q13 4Q14
Customer Base
(000 users)
+2.2x
ARPU
(R$; YoY%)
+24%
New Line Payback
(months)
21
14
4Q13 4Q14
1
15.9
8.9
8.8
Live TIM
NET
GVT
37
21
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1
1,490
2,194
1,069
1,503
4Q13 4Q14
Coverage
(000 Households)
+41%
Addressable
Households
Homes passed
+1.0%
2013 2014
+2.7x
-33%
60k
130k
>500k
2013a 2014a 2015e 2016e 2017e
2013a 2014a 2015e 2016e 2017e
Customer Base
(thousands customers)
EBITDARevenues from New Sales
(R$; YoY)
2013a 2014a 2015e 2016e 2017e
FIXED
MOBILE
CONVERGED
SOLUTIONS
2015-2017 Drivers:
• Revenue and EBITDA rebound
• Sales team resizing and training
• Customer care unification (F+M)
• Improvement on service level
• Fine tuning mobile portfolio
• Launch of new convergent solutions
+9x
Investments
(R$; YoY)
2013a 2014a 2015e 2016e 2017e
+3x
+9x
From option value to reality:
• Accelerate growth through incremental
investment
• Focus on keeping customer experience
leadership
• Introduction of new services (Voice and Bluebox)
• Support the discussion on “Banda Larga Para
Todos” program
Corporate Solutions as a Sustainable Business
Live TIM Plan: Accelerating Growth
FIXED CORPORATE SOLUTIONS & LIVE TIM POSITIVE TRENDS
FIXED BUSINESS 23
Business Outlook
32.0%
34.9%
2012 2013 2014 2015e
 Delivering important operational and financial results
 Strong market positioning for growth
 Renewed culture of innovation, quality and caring
 Staying power and commitment with long term, with recognized
institutional leadership
 Best governance in the industry: Novo Mercado
MBB
(cities)
2014 CONCLUSION
Changing Business Profile Focus on Execution Improving Profitability
Infrastructure Leveraging Growth
 Revenue profile changing
 Pre-paid data as key source of growth
 TIM strategically well positioned with data
focus on “big middle”
Business Generated Net Revenues  Keeping costs under control, amid
macroeconomic pressure
 Keeping innovative offers:
• Infinity Day, Data Shared Plans, Controle
Whatsapp plan, TIMmusic by Deezer, TIM
Multibank (2015), Blue Box (2015)
 Fixed turnaround completed: back to growth
in 2015
 Live TIM: from optionality to reality
TIM: A Solid Player
Building the Future
 Tower sale
 Big data analysis for
Capex allocation
Investing Efficiently
 4G LTE in 700MHz
and 1,800MHz
 EBITDA growth in 2014: +6.4% YoY
 Margins expansion through opex
savings and new revenues sources
(Voice &
Other)
(Data &
SMS)
Service EBITDA Margin
(%; YoY)
+3.0 p.p.
2013 2014
39
125
 Mobile broadband project
+86
2013 2014
74% 69% 64%
26% 31% 36%
BUSINESS OUTLOOK 25
2014a 2017e
Leased Lines Cost
(R$)
SAC (Subscriber Acquisition Cost)
(R$)
Bad Debt
(R$)
EBITDA Evolution
(R$ without intercompany)
EBITDA - Capex
2013a 2014a 2015e 2016e 2017e
Data Traffic Expectation
3G Data Traffic
LTE Data Traffic
(in petabytes)
Mobile Customer Base
(mln customers)
73.4
75.7
2013a 2014a 2015e 2016e 2017e
2014a 2017e 2014a 2017e
2014a 2015e 2016e 2017e
Business Growth
2014a 2017e
COST EFFICIENCY
Operational Efficiency
Fixed Business Progress
BUSINESS OUTLOOK 26
MTR Path
(R$)
0.34
0.02
2012 2014 2016 2018
SMS Market Revenues
(R$)
2014a 2017e
Network & Interconnection Savings
18.8 19.9 19.5
2012A 2013A 2014A 2015e 2016e 2017e
5.0 5.2 5.5
2012A 2013A 2014A 2015e 2016e 2017e
0.6 0.4
2.9
3.1 3.5
3.9
2012A 2013A 2014A 2015e 2016e 2017e
Organic
Others/
Licenses
3.8 3.9
6.9
Continued Growth
Continued Growth,
improving margin
CAPEX
2015-2017:
>R$14 billion
Net Revenues
EBITDA
CAPEX
48% 40% 37% 35%
52% 60% 63% 65%
2014a 2015e 2016e 2017e
Innovative
Traditional
Innovative and Traditional Investments
(R$; %)
(R$ billion)
(R$ billion)
(R$ billion)
2015-2017 Guidance
MTR Impact Analysis
(R$; %)
Mobile Net Revenues Analysis
(R$; %)
A Close Look at Business Performance
24%
12%
31%
18%
2010 2011 2012 2013 2014 2015e 2016e 2017e
-15% -11% -25%
Net Services
Revenues
Exposure
EBITDA
Exposure
-33%MTR Cut (% YoY)
2013a 2014a 2017e
Innovative:
Traditional:
Data
Content
Other
Voice
Incoming
SMS
+48%
-11%
% YoY
Near mid-
single
-35% -44%
~5 bln
~9 bln
2012a 2013a 2014a
2012a 2013a 2014a
2012a 2013a 2014a
PERSPECTIVES
BUSINESS OUTLOOK 27
TOWER SALE TO AMERICAN TOWER
Transaction Value
BUSINESS OUTLOOK 28
 The effective cash in will happen
according to the tower transfer
process, that can take up to 18
months in different installments
 No FX volatility since the deal
was closed based on the
Brazilian currency
 The contract guarantees more
usage space on the tower
than industry standards
 The deal foresees the lease
back of the sold towers by
American Tower to TIM for a
term of 20 years
Operational Advantages Built to Suit Roll Out
 The transaction foresees the
construction of built to suit
towers guaranteeing TIM’s
coverage expansion necessity
 The construction of the towers
is forecasted to happen
between 2016 and 2018
6,481
telecommunication towers
to be transferred to
American Tower
Approved
The Brazilian anti-trust authority
(CADE) has approved the deal
~R$3 bln
is the estimated value of the deal
(~R$2.4 bln net of tax)
Regulatory update
Spectrum Market Cap Availability
SPECTRUM COMPARISONSpectrum Caps and Distribution
25
25
0
24
19
0
9
16
25
25
0
25
10
5
5
5
5
5
2
5
5
5
2
5
5
5
5
5
5
5
5
5
20
20
30
45
21
21
26
39
40
40
29
20
25
25
25
40
21
21
42
36
30
30
20
20
22
30
25
22
23
30
27
20
20
20
30
30
30
30
20
20
0 10 20 30 40 50 60 70 80
Northeast
South
North
Southeast
Midwest
0
1,800 MHz
900 MHz
850 MHz
2,100 MHz
0
0
0
0
0
Band 850 MHz 900 MHz 1800 MHz 2100 MHz 2500 MHz 700 MHz
Possible Technologies 2G/3G 2G/4G 3G 4G 4G
(FDD Cap)
(12,5+12,5)
MHz
(2.5+2.5)
MHz
(25+25)
MHz
(15+15)
MHz
(30+30)
MHz
(20+20)
MHz
Total FDD Regulated Cap:
80 + 60 + 40 = 180 MHz Global Cap of 80 MHz Specific Cap
6
25
15
REGULATORY UPDATE 30
1st
Round
(10+10) MHz cap
Block 4
(10+10) MHz
Block 5
(10+10) MHz
Block 6
(10+10) MHz
Block 2
(10+10) MHz
Block 3
(10+10) MHz
Block 1
(10+10) MHz Total
R$ mln Regional National
Minimum Price 1,893 30 5 1,928 1,928 1,928 7,712
Winning Bid Unsold 30 Unsold 1,947 1,928 1,947 5,852
Premium - 0.02% - 0.99% 0.00% 1.00% 38
Final Public Price (Anatel) - 26 - 1,739 1,720 1,739 5,224
EAD 887.59 13.86 2.48 903.93 903.93 903.93 3,616
EAD w/ unsold blocks
obligations
- 18.9 - 1,119 1,119 1,119 3,616
Clean-up Cost Road Map*
LTE AUCTION DETAILS700MHz Auction Results
Auction totaled R$5.85 billion, 24% lower then
the R$7.7 billion expected for minimum prices
for all blocks
EAD Contribution of R$890.1 million related to unsold blocks
will be distributed proportionately among the participants
and will be discounted of the Public Price
0.52 0.78 0.83 1.07 1.13 1.18 1.22 1.28 1.29 1.29 1.48
2.58
DEN NZL Spain Brazil GER PORT EUA Taiwan Italy France AUS Canada
Average = 1.22
Oi and Sercomtel did not
participate in the auction
Spectrum acquisition at fair price
(Price in USD/MHz/Pop. adjusted for GDP)
UPLINK Central Band
TV Channels Guard Band
Private
Limited
Service
4 2 3 1
Central Band5
6
REGULATORY UPDATE 31
30% in April 2015
30% in January 2016
30% in January 2017
10% in January 2018
R$1,199 million
~R$360 million
~R$360 million
~R$360 million
~R$120 million
Total Amount:
* Values will be adjusted by the IGP-DI index.
MAIN REGULATORY TOPICS FOR 2015
REGULATORY UPDATE 32
Internet
“Marco Civil da Internet” (Brazilian Civil Rights Framework for the Internet): Law nº. 12,965 provides
Decrees/Regulations on topics such as net neutrality and privacy. Public Consultations will be launched involving the
Comitê Gestor da Internet (CGI), MinCom and ANATEL
Broadband “Programa Banda Larga para Todos” (Broadband for All) and review of PGMU (Universal Service goals): The President
Dilma intends to launch a universal broadband program, with 90% of households connected at 25Mbps.
Licensing
“PL das Antenas” (SCD 293): Approved by the House of Representatives. Still needs to be voted in the Senate. Main
points: simplification of licensing in environmental bodies and municipal governments; 60 days “positive silence”; right
of passage in public lands.
Exemptions
Fistel (Law nº. 13.097/2014): Enacted on 20.01, by President Dilma Rousseff. FISTEL full exemption for Small Cells with
power <5W and reduction to 10% with power <10W.
REPNBL: Regulates tax exemption for Telecommunications Network Deployment. Update approved by Minicom on
01.14.2015, reducing the % of national technology.
Regulatory
evolution
“Revisão do modelo de Concessão de STFC”: Asset reversibility and duration, Universal Service (Presidential Decree
nº. 7.512/2011): possibly relieving voice universal service goals, changes in Law nº. 9.472/1997 (General
Telecommunication Law), extending the concession beyond 2025.
Spectrum
1,800 MHz Renewal: Anatel approved the renewal process for the 1,800 MHz band for an additional period of 15
years.
Appendix
1Q14 2Q14 3Q14 4Q14 Jan-Feb/15
TIM
• Increase of SMS and internet
offer from R$0.50 to R$0.60/day
each
• Increase on the monthly charge of
TIM Liberty plans
• Increase on the monthly charge of
Liberty Controle plans
• Infinity Turbo 7 launch
• SMS + Data for R$12/month
available to Liberty Controle
plans
• Infinity Day launch
• Increase of Web+SMS package
to from R$0.75 to R$0.99/day
• Increase on SMS and data
services to R$0.75/day each
• Increase of R$1 on Liberty
Torpedo
• Internet sharing plans with
up to 4 devices
• Controle Whatsapp launch
• Price up in the prepaid plan:
from R$0.25 to R$0.30 per
unlimited on-net and LD calls
(using 41) in several regions
• Internet access blocked when
the limit hired is reached (in
prepaid and Controle plans in
some regions)
Vivo
• Vivo Tudo: weekly charge of
R$6.90 for voice, SMS and data
• Increase of R$2 on monthly
charge of Controle plans
• Increase of monthly
package ‘Vivo Sempre
Internet’ from R$9.90 to
R$11.90
• Increase on ‘Vivo Sempre’
tariff from R$0.05 to R$0.06
• Obligation to contract data
package on postpaid plans
• 4G available on ‘Vivo Tudo’
and prepaid packages
• New ‘SmartVivo pós’ plans
• Internet access blocked when
the limit hired is reached (in
prepaid and Controle plans
nationally and in ‘Vivo Tudo’
plan in most regions)
Claro
• Unlimited prepaid: increase of
on-net calls tariff from R$0.21 to
R$0.25
• Increase of SMS and internet
offers to R$0.60/day each
• Unlimited Controle plan: on net
calls increased from R$0.21 to
R$0.25
• Free on net local calls M-M
in the main code areas
• SMS + Data package per
R$0.99/day
• Promo 6 launch: recharge of
R$6 with voice, SMS and data
benefits
• New offer to SP with voice,
SMS and internet benefits for
R$0.99/day
• Increase on M-F off-net
calls to R$0.70/call
• Increase of SMS and Web
services to R$0.75/day
each
• Internet access blocked when
the limit hired is reached (in
prepaid plans nationally)
Oi
• Increase of internet and SMS
offers to R$0.60/day each
• Increase on daily tariff of
internet to R$0.60/day
• New package with SMS+
Data + Wi-Fi for R$0.75/day
• Obligation to contract data
package on postpaid plans
• Increase of M-M and M-F
on-net calls to R$0.25/day,
local M-F off-net to
R$0.70/day and SMS +
Web + Wi-Fi to R$0.99/day
• Increase bonus, internet limit
and download speed on
prepaid plans
OFFERS: RECENT MAIN CHANGES
APPENDIX 34
B
167 mln
119 mln
59
36 26
74
96
95
45 56 72
9
9 10
2006 2010 2014
188 196 203
Income Profile
BRAZIL’S SPECIFICS
% of Population in Urban Areas
Population by Social Class
(million people)
C
A
DE
0
+1
+11
+22
-23
+16
-1
-10
 Middle class development
MEN WOMEN
Age
2020: 213 mln2010: 196 mln
0 to 4
5 to 9
10 to 14
15 to 19
20 to 24
25 to 29
30 to 34
35 to 39
40 to 44
45 to 49
50 to 54
55 to 59
60 to 64
65 to 69
70 to 74
75 to 79
80 to 84
85 to 89
>90
10 105 50 Million
+13 mln
Minimum Wage in Brazil
(minimum wage; % of the pop.)
More than 90%
% of pop. in urban areas
Less than 70%
80% to 70%
90% to 80%
2%
15%
83%
More than 10
(>R$7,888)
2 to 10 ( R$1,576 -
R$7,888)
Up to 2 (<R$1,576)
 30 mln people still live in the rural areas
 5.8% of the cities accounts for 75% of GDP
 Brazil is in the 7th position in terms of GDP
 Minimum wage in 2015: R$788
Age Pyramid
(million people)
Education Profile
(% of the population)
 8.5% of Brazilian above 15 years are illiterate
Years of study
11.9%
29.90%
36.3%
21.8%
More than 15 years
11 - 15 years
4 - 10 years
0 - 3 years
Source: Census 2010 (IBGE)
Source: Census 2010 (IBGE) and IPC Target 2014 Source: IBGE as of 2013
Source: IBGE
APPENDIX 35
MACRO SCENARIO OUTLOOK (1/2)
• Market consensus shows a
softer growth in GDP
• Consensus expects a
deterioration in overall
macroeconomic scenario on
the short term
• Market expects government
to push inflation above the
center of the target
• With inflation and FX Rate
going up, SELIC is expected
to grow, specially after the
recent decision to rise the
rate to 12.25% p.y
GDP Forecast
(% YoY growth)
Inflation Forecast
(IPCA: 12 months)
Interest Rate Forecast FX Rate Forecast
(R$/U$ - end of period)(% Selic Target p.y. – year end)
Source: IBGE for actual figures and Central Bank Focus Report of February 6th, 2015 for estimated figures
6.20 6.30
7.20
5.60
4.50
2013a 2014a 2015e 2016e
10.00
11.75
12.50
11.50
2013a 2014a 2015e 2016e
2.36
2.66
2.80
2.90
2013a 2014 2015e 2016e
2.49
0.15 0
1.50
0.50
0.80
2.00
2013a 2014e 2015e 2016e
Government’s
Target
Government projection
Market Consensus
Government projection
Market Consensus
APPENDIX 36
MACRO SCENARIO OUTLOOK (2/2)
• Market expects the
unemployment rate to
decrease in 2015, although
jobs creation remains very
low
• Indebted households and
families in default figures has
been decreasing, despite the
fact that the unemployment
rate has been continuously
increasing
Unemployment
(%)
Formal Jobs Creation*
(in thousand)
Indebted Households* Families on Default
(% of total)(% of total)
Source: Central Bank/Bloomberg
59.6 59.6 62.5 59.6
4Q11 4Q12 4Q13 4Q14
-307
303
189
237
-147
4Q13 1Q14 2Q14 3Q14 4Q14
20.8 21.0 21.2
18.1
4Q11 4Q12 4Q13 4Q14
* Families that declared to have debts on the categories of:
credit card, stores bills, personal loans, car loans and insurance
and postdated check
* Families that declared to have debts overdue for more than three
months
*Number of job positions with the complete registration
of the employee
APPENDIX 37
6.90
6.20
6.50
6.80
5.70
6.10
4Q12 4Q13 4Q14 2014a 2015e 2016e
Cofins PIS/ PASEP ICMS Fistel Fust/
FUNTEL
TotalTotalFust/
FUNTEL
PIS/
PASEP
ICMSCofins Fistel
% Gross Revenues
TELCOS’ TAX BURDEN
3% ~1%
28%
~5%
1.5% ~39%
Taxation represents almost 40% of companies
gross revenues
Tax Burden Composition
Telecom Industry Tax Payments1
(R$ Bln)
Source: players Balance Sheet
1 Considers TIM, Telefonica, Oi and AMX
45.7
46.0
2012 2013
APPENDIX 38
Short term
BALANCE SHEET ANALYSIS
Debt Composition
P/B
Price/Book Value
Source: Bloomberg
*Estimated
58.9% 60.1%
56.0%
52.5%
1Q 2Q 3Q 4Q
2014
2013
2012
Long Term
P/E
Price/Earnings
Turnover in Days
Accounts Receivable Turnover
43.0
46.6
43.4 41.4
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14
2.1 1.9
1.4 1.2
0.9
0.2*
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14
20.7
18.5
7.7 10.7
6.2
0.9*
1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14
APPENDIX 39
118.2
128.5
149.7 158.5Payable Turnover
12.8%
13.4%
11.9%
10.3%
8.7%
8.5%
10.5%
10.7%
8.4%
2012 2013 2014
10.8%
10.6%
10.3%10.1%
8.5%
11.2%
5.5%
9.9%
6.6%
2012 2013 2014
7.8%
7.4%
6.8%6.8% 5.6%
5.6%
4.6%
5.3% 4.6%
2012 2013 2014
TIM
VIVO
OIBR
Market Average
ROE
Net Income/Shrd. Equity
ROE
NOPAT/Total Asset
ROIC
NOPAT/Invested Capital
QUARTERLY HISTORICAL DATA (R$ THOUSAND)
APPENDIX 40
ANNUAL HISTORICAL DATA (R$ THOUSAND)
APPENDIX 41
HISTORICAL DATA: OPERATIONAL
APPENDIX 42
Stock Performance (base 100)*
STRUCTURE AND STOCK PERFORMANCE
*Last price as of 12/31/2014
Source: Bloomberg
130
120
110
100
90
80
70
Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14
APPENDIX 43
Investor Relations Team
Avenida das Américas, 3434 - Bloco 01
6° andar – Barra da Tijuca
22640-102 Rio de Janeiro, RJ
E-mail: ri@timbrasil.com.br
Rogério Tostes
E-mail: rtostes@timbrasil.com.br
Phone: +55 21 4109-3742
Vicente Ferreira
E-mail: vdferreira@timbrasil.com.br
Phone: +55 21 4109-3360
Leonardo Wanderley
E-mail: lwanderley@timbrasil.com.br
Phone: +55 21 4109-4017
Rodrigo Godoy
E-mail: rcgodoy@timbrasil.com.br
Phone: +55 21 4109-3446
Luiza Chaves
E-mail: luchaves@timbrasil.com.br
Phone: +55 21 4109-3751
Visit our Website
www.tim.com.br/ir
Safe Harbor Statements
Statements in this presentation, as well as oral
statements made by the management of TIM
Participações S.A. (the “Company”, or “TIM”), that are
not historical fact constitute “forward looking
statements” that involve factors that could cause the
actual results of the Company to differ materially from
historical results or from any results expressed or
implied by such forward looking statements. The
Company cautions users of this presentation not to
place undue reliance on forward looking statements,
which may be based on assumptions and anticipated
events that do not materialize.
SAFE HARBOR AND IR CONTACTS
SAFE HARBOR & IR CONTACT 44

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Meeting with Investors of March 2015

  • 2. Visit our website and IR app: www.tim.com.br/ir AGENDA  Market Overview and TIM Positioning................ 4  2014 Results……………………………..………..……………..8  Network & Quality Evolution……..………………..…..17  Fixed Business…………………………….……………....…...21  Business Outlook………….….….…………………….……..24  Regulatory Update……….….….…………………….………29  Appendix..............................................................32 TIM IR app (English) TIM RI app (Portuguese)
  • 3.  Statutory Audit Committee: • Report to Board of Directors • Oversight Financial reporting • Analyze anonymous complaints 20 25 28 30 29 2010 2011 2012 2013 2014 51 64 70 73 76 2010 2011 2012 2013 2014 CAGR +10% KNOWING TIM 3 KNOWING TIM BETTER 15,000 km fiber optical backbone 5,500 km fiber optical backhauling Growth Via Acquisition TIM: A Huge Brazilian Company  75.7 million customers (27% Share)  More than 465,000 points of sales  More than 170 own stores  15 Customer Care Centers (16k attendants)  ~14,000 Antennas  3,433 cities covered  54,160 km of optical fiber network  23,000 indirect jobs  ~R$3.9 billion invested in FY2014 (ex-licenses) GROWTH STRUCTUE Gross Revenues (R$ bln) Customer Base EoP (mln customers) EBITDA (R$ bln) 4.2 4.7 5.0 5.2 5.5 2010 2011 2012 2013 2014 CAGR +9% CAGR +7%  Presence in Brazil since 1998  16th largest Private Company in Brazil (source: Exame Magazine - 2013)  Approximately R$32 billion of Market Capitalization Brazilian Law “Nível” 1 “Nível” 2 Legal Requirements Demand for transparency and disclosures Highest level of Corporate Governance Requirement of protection for minority shareholders  100% Tag Along  Equal dividends rights  One single class of shares  Strict disclosure policy Unique Telco company listed on the Novo Mercado CORPORATE GOVERNANCE 2nd Player Market & Revenue Share 95% of urban pop. covered ~13k employees
  • 4. Market Overview and TIM Positioning
  • 5. TIM represents 30% of the industry mobile revenue2 while has 27% of the market share TIM Source: Anatel and Players balance sheet Vivo Claro Oi Mobile Fixed1 Fixed BB Pay-TV Group Customers 4Q14 (000´s) 74,721 657 153 n.a. 76,531 Market share 4Q14 27.0% 1.4% 0.5% n.a. --- Net Adds 12M (000´s) 2,289 25 64 n.a. 2,378 Net Revs FY14 (R$ Mln) 18,919 579 19,498 ARPU 4Q14 18.0 n.a. n.a. n.a. --- Mobile Fixed1 Fixed BB Pay-TV Group Customers 4Q14 (000´s) 79,938 10,939 4,102 770 95,749 Market share 4Q14 28.5% 23.9% 17.1% 3.9% --- Net Adds 12M (000´s) 2,693 502 -205 176 2,665 Net Revs FY14 (R$ Mln) 23,740 11,260 35,000 ARPU 4Q14 24.6 n.a. n.a. n.a. --- Mobile Fixed1 Fixed BB Pay-TV Group Customers 4Q14 (000´s) 71,107 11,519 7,523 10,182 100,331 Market share 4Q14 25.3% 25.2% 31.4% 52.0% --- Net Adds 12M (000´s) 2,403 1,463 941 525 3,868 Net Revs FY14 (R$ Mln) 13,078 22,525 35,603 ARPU 4Q14 15.3 n.a. n.a. n.a. --- Mobile Fixed1 Fixed BB Pay-TV Group Customers 4Q14 (000´s) 50,918 16,692 6,554 1,303 75,467 Market share 4Q14 18.1% 36.5% 27.3% 6.7% --- Net Adds 12M (000´s) 702 -1,742 20 474 1,196 Net Revs FY14 (R$ Mln) 9,290 19,132 28,422 ARPU 4Q14 17.4 n.a. n.a. n.a. --- The mobile segment represents 78% of the industry access growth 1 - Fixed Access numbers refers to 3Q14 Fixed / Mobile Fixed BB Fixed voice & BB / TVMobile Fixed BB/ TV Fixed Mobile BRAZILIAN TELCOS X-RAY Fixed / Mobile / 2 - Mobile revenue considers only the 4 major players MARKET OVERVIEW AND TIM POSITIONING 5
  • 6. Revenue Mix Revenue Mix 27% Mobile Market Revenues Evolution (Mobile Service Net Revenues; %) • Most households without internet access • Mobile better suited to break price barrier 9.5 2.6 Jan-13 Nov-14 0.34 0.30 0.23 0.16 0.10 0.06 0.03 0.02 2012 2013 2014 2015 2016 2017 2018 2019 57% 4% 12% 1% 37% 2% MTR Cut (R$) Voice Incoming Voice Outgoing SMS Internet 60% • Maturing market: Customer base growth slowdown • Consumption migrating from voice to data 2010 2020 SMS Traffic Sharp Decrease (billions of SMS sent) Mobile Internet is the growth driver and will be the largest mobile market, although Voice remains important Voice Decline Internet Opportunities STRATEGIC POSITIONING Internet Market Evolution MARKET OVERVIEW AND TIM POSITIONING 6
  • 7. 105% 90% 79% 72% 66% 63% • Huge gap between Brazil and developed markets • Lack of infrastructure: low quality and speed • Affordability issues (high prices, combos) • Smaller gap between Brazil and developed markets • Additional drivers for growth: days of use, data consumption • Affordable prices 90% 83% 73% 73% 55% 32% Fixed (% households) Mobile (% population) Content & Usage Offer Pure Connectivity Offer Developed markets avg: 75% Developed markets avg: 82% Connectivity Proximity & MPayment Connected Home & In Cars RichCom OTT Telco COOL TRUST QoE* and Caring Fra UK USA Jap Rus Bra Jap USA UK Ita Fra Bra Δ: 43 p.p. Δ: 19 p.p. * Quality of Experience DATA: CONNECTIVITY AND BEYOND Getting People Connected: Broadband Penetration Entering in the Content World MARKET OVERVIEW AND TIM POSITIONING 7 Apps Social Video Music Gaming Digital Identity & Security A B C D/E Voice Centric World Data Centric World Data DataVoiceVoice Focus on voice for B/C classes Focus on data for B/C classes Targeting the “Big Middle” Source: OVUM / INEGI
  • 9. RESULTS HIGHLIGHTS: A SOLID QTR TO CLOSE A SOLID YEAR 2014 RESULTS 9 33% 42% 49% 56% 28.0% 27.9% 27.4% 30.1% 61.1 63.2 20% 30% P1 26.7% 26.1% 28.4% -22.9% -20.5% -2.9% 2.6% 1Q14 2Q14 3Q14 4Q14 Innovative offers generating value: • Charging per day Infinity “dia” • Controle WhatsApp • Shared Data plans MTR cut impact still significant: ~R$372 million on EBITDA in 2014 75.7 million customers Customer Base 34 Data Acceleration 30% Improving Profitability Fixed Turnaround on EBITDA Margin business million users (+26% YoY) Strong reduction of SMS business (-26% YoY in revenues) Tougher macro environment: • GDP: +0.15%* • Inflation: 6.4% in 2014 2014 Year Recap New infrastructure approach: data centric 4G LTE auction: assured future positioning Fixed corporate business turnaround completed Live TIM: best in class fixed broadband 21 Dec/13 Dec/14 Prepaid (mln customers) Control Plans (mln customers) +3.4% YoY Dec/13 Dec/14 +13.8% YoY 2Q13 4Q14 4G Market Share (%) TIM Gross Data Revenue Yearly Growth (ex-SMS) (% YoY) 1Q14 2Q14 3Q14 4Q14 EBITDA Margin (%) 1Q14 2Q14 3Q14 4Q14 2012 2013 2014 Net Revenues (Δ% YoY) Source: Company and Anatel P2 P3 *Central Bank consensus +25 p.p Solid financial results:  Growth on EBITDA / EBIT / Net Income Consistent growth on Business Generated revenues +6.3% (YoY) EBITDA Growth: 4Q14 x 4Q13: +4.0% 2014 x 2013: +6.4%
  • 10. KEEPING THE FOCUS ON THE EXECUTION 2014 RESULTS 10 2013 2014 2013 2014 -31% Network & Interconnection Savings Interconnection Cost (R$; % YoY) Leased Lines Cost (R$; % YoY)  Relevant cost savings amid total data traffic growth of 39% in 2014 when compared to 2013  Regulatory price reductions and substitution of leased lines by own infrastructure -10% 3.2 3.4 4Q13 4Q14 Equipping Customer Base Handsets Sold (mln units) % of smartphone sales among players in 4Q  +6.3% YoY Growth  +6.1% QoQ Growth Source: Company and GFK Group TIM 48% P1 14% P3 29% P4 9%  Leading player in handset sales  Up 16 p.p. in 4Q14 vs. 4Q13 0.6% 0.5% 4Q13 4Q14 Operational Efficiency Fixed Business Progress SAC (Subscriber Acquisition Cost) (R$; % YoY) Bad Debt (% Bad debt over gross revenues) SAC/ ARPU 24 21 4Q13 4Q14 -15% 1.3x 1.1x -16% Corporate Solutions New Sales (R$; % YoY) Live TIM Ultra Broadband (customer base in thousand) 4Q13 4Q14 +39% 60 130 4Q13 4Q14 +2.2x Solid Performance in Net Adds Pre paid  1st in prepaid market share  + 2.1 million clients in 2014 Post paid  25% of net share in December (ex M2M and broadband)  Control plans bases rose 14% YoY
  • 11. 2014 RESULTS 11 OFFER STRATEGY EVOLUTION CONTINUES Data Customer Base (as % of total base) Smartphone Penetration (% of smartphones over customer base) 14.9% 29.4% 49.5% 2012 2013 2014  Smartphone sales over 80% in 4Q14 Data ARPU (% YoY Growth) 18% 20% 21% 25% 1Q14 2Q14 3Q14 4Q14 Beyond Connectivity on Data Controle WhatsApp  Data centric offer with no voice obligations  Data Package and WhatsaApp included in monthly fee  Differentiation among peers, with positive impact on postpaid performance Data Revenues Penetration (% Gross VAS Revs / Gross Mobile Service Revs ) 25.2% 27.2% 28.7% 30.9% 1Q14 2Q14 3Q14 4Q14 INFINITY TURBO 7 INFINITY “DIA” +7.2 p.p Protecting Core Revenue +35 p.p. R$ 0.75 DAILY OFFER SHARED INTERNET PLANS Offer Innovation Strong Data Progress  Leveraging on simplicity, transparency and convenience 30.3% 36.4% 44.6% 2012 2013 2014
  • 12. 2014 RESULTS 12 1Q14 2Q14 3Q14 4Q14 RESHAPING THE BUSINESS Different Revenue Profile Improving Profitability Mobile Service Net Revenues (% YoY) Mix of Gross Data Revenues (% YoY) 2013 2014 SMS Web Content & Others +29% +39% +45% +80% +33% +72% +47% +82% 1,500 1,578 1,677 1,862 Mobile First Margin* (Δ YoY) Service EBITDA (R$ mln; % YoY) Service EBITDA Margin (% YoY) 35% 38% 4Q13 4Q14 +2.8 p.p. 1,534 1,598 4Q13 4Q14 +4.2% 4Q13 4Q14 +4.5 p.p. FY 2014 growth: +5.2 p.p. FY 2014 growth: +3.0 p.p.FY 2014 growth: +6.9% +1.2% -19%-8.2% -24% (Voice & Other) (Data & SMS) (Incoming MTR + SMS) Gross Data Revenues Growth (% YoY of growth) 20% 22% 23% 28% 1Q14 2Q14 3Q14 4Q14 Excluding handset business * Mobile First Margin = Business Generated less costs related to the service. Business Received Business Generated -30% +6.3% 2014 +4.8% -34% 2014 4Q14 4Q14 -R$1.1 billion
  • 13. 2014 RESULTS 13 5,168 167 Thousands 1,558 97 1,499 123 -64 1,558 Thousands 5,183 5,168157 -307 4 132 Thousands +13.5% FINANCIAL RESULTS ANALYSIS (1/3) MTR Exposure 1,655 28.9% 35.3% 30.1% 38.1% EBITDA Margin Service EBITDA Margin EBITDA (R$ mln; % YoY) Reported EBITDA 4Q13 Reported EBITDA 4Q14 Δ Opex/ Others Traffic/Data Δ Contribution Margin ‘Pro forma’ EBITDA in 4Q14 +10.4% +4.0% Ex-MTR MTR Impact +3.5% +3.1%ΔYoY Revenue Exposure (as % of net service revenues) EBITDA Exposure (as % of EBITDA) ~ 25% ~ 12% 4Q10 4Q11 4Q12 4Q13 4Q14 ~ 32% ~18% 4Q10 4Q11 4Q12 4Q13 4Q14 Reported Revenue 4Q13 Reported Revenue 4Q14 ‘Pro forma’ Revenue 4Q14 Δ OthersΔ Business Received Δ Business Generated Δ Products Revenue 5,335 +2.9% - 0.3% Ex-MTR Δ % YoY +4.8% -33.9% +2.6% +16% MTR Impact 5,207 5,538 5,910 2013 2014 372 +6.4% MTR Impact 660 2013 2014 16,325 MTR Impact -2.3% Net Revenues Net Service Revenues (R$ mln, % YoY) 16,98516,701 +1.7% (R$ mln, % YoY)
  • 14. 13,216 2,530 579 3,173 19,498 3,991 4,318 3,340 2,311 5,538 EBITDA From Revenue to EBITDA in 2014 (R$ mln; %ΔYoY) Business generated Products Selling & marketing Network & interconnection Net Revenues Business incoming Fixed business COGS Others ΔYoY +6.3% -30.0% -11.9% -1.5% -2.1% +1.3% -18.7% -0.3% +9.3% +6.4% From EBITDA to Net Income in 2014 (R$ mln; %ΔYoY) EBITDA +6.4%ΔYoY Depreciation +11.3% Amortization +9.0% 5,538 -1,673 -1,380 2,486 -293 -646 1,546 Net Income +2.7% Tax and Social Contribution Net Financial Result -3.3% EBIT +2.5%+1.9% FINANCIAL RESULTS ANALYSIS (2/3) 2014 RESULTS 14
  • 15. 2014 RESULTS 15 700MHz Acquisition Capex 1,274 Thousands 306 372 386 366 315 348 499 460 2013 2014 FINANCIAL RESULTS ANALYSIS (3/3) Net Income Evolution (R$ mln; % YoY) Net Debt (R$ mln) EBITDA 2014 Debt Cash Net cash 2013 2014 Debt Cash Net debt Cash Flow - 12 months (R$ mln; R$ YoY) Net debt/EBITDA 12M: 0.23x Organic CAPEX Organic Δ WC Organic OFCF 2014 Reported OFCF 2014 LT Amazonas Leasing 6,507 5,233 2Q 1Q +10.6% % YoY 3Q 1,506 1,546 +21.6% -5.2% -7.7%4Q Considering R$1.7 bln 4G pymt *Organic figures excludes the 700MHz frequency acquisition and LT Amazonas leasing effect 700MHz Acquisition Effect on Δ WC +2.7%FY 4,867 5,288 -421 Cash Flow - 12 months (R$ mln; R$ YoY) Composed by: + NPV of the 700MHz clean up cost + Warranty Insurance + Monetary Adjustments 5,538 -2,923 -3,928 -96 1,514 182 1,181 -45
  • 16. BNDES 58% BB 6% BEI 19% BofA ML 5% KFW 4% Cisco 4% Others 5%  Higher cash yield and debt cost due to CDI increase in the period  Bigger gap between cash yield and debt cost due to smaller cost of new loans Δ: 62 bps 4,279 4,867 6,507 2,000 2012 2013 2014 NET FINANCIAL POSITION DETAILS Cash & Debt Evolution Cash Yield vs. Debt Cost (% per year) Net Financial Position (R$ mln) BNDES new disbursements Short term debt  Better Profile: Less Short Term Debt Debt by Lender in 2014 end (% of total loans) Debt Position (R$ mln; % of total debt in short term) Cash Position (R$ mln) 4,431 5,288 1,742 2012 2013 2014 4G payment 5,233  Improved group liquidity margin 9.58% 7.69% 8.58% 9.78% 10.20% 7.09% 9.50% 11.25% 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 Δ: 147 bps Cash yield Debt cost Excluding 4G payment-151 -421 1,274 -468 Net debt/ EBITDA 12M 0.23x-0.08x-0.03x 2012 2013 2014 20%21%21% 2014 RESULTS 16
  • 17. Network & Quality Evolution
  • 18. NETWORK & QUALITY EVOLUTION 18 3,093 3,013 2,930 2,845 TIM P4 P3 P1 QUALITY IMPROVEMENT UNDESCORED BY… Source: Anatel Source: Company’s survey of national satisfaction TIM P1 P3 P4 Customers Satisfaction ¹ Voice Network (repair and call completion) ² Data Network: Estimated by TIM and composed by a subset group of Additional Services complaint Total Demands at Consumer’s Protection Agency (Procon) (Per economic group, in thousands) Source: SENACON/MJ 10.6 14.0 23.6 27.2 42.2 46.3 21.4 28.0 4Q13 1Q14 2Q14 3Q14 4Q14 TIM P1 P3 P4 Data Evolution Data Accessibility Ranking (3G) in SP 4G Sites in State Capital Cities Anatel Average Satisfaction with Coverage and Quality of Calls (score assigned by the customer) Least claimed company at Procon 7.80 7.80 Nov-12 May-13 Nov-13 May-14 Nov-14 Network Complaints (number of complaints) Voice network¹ Data network² 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 Voice network 2014 vs. 2013 -27% Data network 2014 vs. 2013 -11% Anatel Metrics Customers Demands Source: Anatel Access Anatel Access Access Access Access 99.24% 98.93% 99.20% 99.57% 98.88%
  • 19. 2.5 GHz 2.1 GHz 1.8 GHz 850 MHz 700 MHz radius (km) 0.458 0.61 INFRASTRUCTURE (R)EVOLUTION Innovative Coverage Investment Profile Site Densification Cell coverage characteristics (Urban coverage simulation) Capital allocation on innovative services: Fiber (metropolitan + LD): expansion to ~55k Km in 2014 2G (voice) 3G+4G (data) Number of 4G Sites Number of 3G Sites 4Q13 4Q14 1.9k 3.7k 4Q13 4Q14 9.1k 10.4k Indoor coverage deployment  DAS (Distributed Antenna Systems) Solution  Femto Cells (corporate)  Wifi (consumers) +92% +14% R$3.9 bln Organic Capex + R$2.9 bln (4G License & Clean up) = R$6.85 billion in 2014 Deployment in: 0.363 1.413 1.685  Rio de Janeiro  Curitiba  Brasília  Manaus  Natal  São Luís 51% 87% 49% 13% 2013 2014 Band 850 MHz 900 MHz 1800 MHz 2100 MHz 2500 MHz 700 MHz Possible Technologies 2G/3G 2G/3G 2G/4G 3G 4G 4G Efficient Use of Spectrum Portfolio Wifi and Small Cells  > 100% YoY  Fistel exemption approved in Jan/15 Mobile Broadband Evolution (cities) The 125 cities of the MBB project represent 50% of the total network traffic 39 53 66 83 125 4Q13 1Q14 2Q14 3Q14 4Q14 NETWORK & QUALITY EVOLUTION 19
  • 20. 2014 Actual 2015 Bdg 2016 Plan 2017 Plan MBB Project Geographic Area Small Cells New Macro Sites WiFi / Femto / DAS • 3,000 WiFi in 2015 • >150 DAS in 2015 1,137 cities prioritized due to business relevance, based on IRR and Payback HetNet % of Urban Covered Population 2G 3G 4G 2014a 2015e 2016e 2017e MBB program is addressing >70% of TIM's business, and is the key investment program in 2015-2017 High business concentration in few cities allows for a focused infrastructure enhancement program 1.9k 3.7k >15k 2013a 2014a 2015e 2016e 2017e Number of 4G Sites 9.1k 10.4k >14k 2013a 2014a 2015e 2016e 2017e Number of 3G Sites 0.7k 1.5k 5k 2013a 2014a 2015e 2016e 2017e Number of Wifi & Small Cells 2G 3G 4G 95% 95% 78% 79% 27% 86% 2013a 2014a 2015e 2016e 2017e STATE OF ART CAPEX ALLOCATION: QUALITY TO INCREASE RETURNS Network Rollout New Coverage Strategy Technology Capex Allocation TIM LD Backbone NETWORK & QUALITY EVOLUTION 20 1.4k 3.9k 2015e 2017e New Small Cells 0.8k 3.5k 2015 2017 +2.8x +4.3x 2009 2017 ~60,000 Km ~15,000 Km
  • 22. FIXED BUSINESS 22 2013 2014 3.4 3.3 2.9 Live TIM GVT NET 4Q13 4Q14 ACCELERATING FIXED BUSINESS PERFORMANCE 2014 business remodeling recap:  Customer base management  Multiservice network launch  Sales team reorganization  Brand repositioning  Re-designed service portfolio  Fixed + mobile integration for corporate clients 2013 2014 +3.5x EBITDANet Revenues (with intercompany) Revenues from New Sales (YoY) Outstanding product performance… (ISP speed ranking - Mbps) …with solid operational and financial results 60 130 4Q13 4Q14 Customer Base (000 users) +2.2x ARPU (R$; YoY%) +24% New Line Payback (months) 21 14 4Q13 4Q14 1 15.9 8.9 8.8 Live TIM NET GVT 37 21 Download Upload 1 1,490 2,194 1,069 1,503 4Q13 4Q14 Coverage (000 Households) +41% Addressable Households Homes passed +1.0% 2013 2014 +2.7x -33%
  • 23. 60k 130k >500k 2013a 2014a 2015e 2016e 2017e 2013a 2014a 2015e 2016e 2017e Customer Base (thousands customers) EBITDARevenues from New Sales (R$; YoY) 2013a 2014a 2015e 2016e 2017e FIXED MOBILE CONVERGED SOLUTIONS 2015-2017 Drivers: • Revenue and EBITDA rebound • Sales team resizing and training • Customer care unification (F+M) • Improvement on service level • Fine tuning mobile portfolio • Launch of new convergent solutions +9x Investments (R$; YoY) 2013a 2014a 2015e 2016e 2017e +3x +9x From option value to reality: • Accelerate growth through incremental investment • Focus on keeping customer experience leadership • Introduction of new services (Voice and Bluebox) • Support the discussion on “Banda Larga Para Todos” program Corporate Solutions as a Sustainable Business Live TIM Plan: Accelerating Growth FIXED CORPORATE SOLUTIONS & LIVE TIM POSITIVE TRENDS FIXED BUSINESS 23
  • 25. 32.0% 34.9% 2012 2013 2014 2015e  Delivering important operational and financial results  Strong market positioning for growth  Renewed culture of innovation, quality and caring  Staying power and commitment with long term, with recognized institutional leadership  Best governance in the industry: Novo Mercado MBB (cities) 2014 CONCLUSION Changing Business Profile Focus on Execution Improving Profitability Infrastructure Leveraging Growth  Revenue profile changing  Pre-paid data as key source of growth  TIM strategically well positioned with data focus on “big middle” Business Generated Net Revenues  Keeping costs under control, amid macroeconomic pressure  Keeping innovative offers: • Infinity Day, Data Shared Plans, Controle Whatsapp plan, TIMmusic by Deezer, TIM Multibank (2015), Blue Box (2015)  Fixed turnaround completed: back to growth in 2015  Live TIM: from optionality to reality TIM: A Solid Player Building the Future  Tower sale  Big data analysis for Capex allocation Investing Efficiently  4G LTE in 700MHz and 1,800MHz  EBITDA growth in 2014: +6.4% YoY  Margins expansion through opex savings and new revenues sources (Voice & Other) (Data & SMS) Service EBITDA Margin (%; YoY) +3.0 p.p. 2013 2014 39 125  Mobile broadband project +86 2013 2014 74% 69% 64% 26% 31% 36% BUSINESS OUTLOOK 25
  • 26. 2014a 2017e Leased Lines Cost (R$) SAC (Subscriber Acquisition Cost) (R$) Bad Debt (R$) EBITDA Evolution (R$ without intercompany) EBITDA - Capex 2013a 2014a 2015e 2016e 2017e Data Traffic Expectation 3G Data Traffic LTE Data Traffic (in petabytes) Mobile Customer Base (mln customers) 73.4 75.7 2013a 2014a 2015e 2016e 2017e 2014a 2017e 2014a 2017e 2014a 2015e 2016e 2017e Business Growth 2014a 2017e COST EFFICIENCY Operational Efficiency Fixed Business Progress BUSINESS OUTLOOK 26 MTR Path (R$) 0.34 0.02 2012 2014 2016 2018 SMS Market Revenues (R$) 2014a 2017e Network & Interconnection Savings
  • 27. 18.8 19.9 19.5 2012A 2013A 2014A 2015e 2016e 2017e 5.0 5.2 5.5 2012A 2013A 2014A 2015e 2016e 2017e 0.6 0.4 2.9 3.1 3.5 3.9 2012A 2013A 2014A 2015e 2016e 2017e Organic Others/ Licenses 3.8 3.9 6.9 Continued Growth Continued Growth, improving margin CAPEX 2015-2017: >R$14 billion Net Revenues EBITDA CAPEX 48% 40% 37% 35% 52% 60% 63% 65% 2014a 2015e 2016e 2017e Innovative Traditional Innovative and Traditional Investments (R$; %) (R$ billion) (R$ billion) (R$ billion) 2015-2017 Guidance MTR Impact Analysis (R$; %) Mobile Net Revenues Analysis (R$; %) A Close Look at Business Performance 24% 12% 31% 18% 2010 2011 2012 2013 2014 2015e 2016e 2017e -15% -11% -25% Net Services Revenues Exposure EBITDA Exposure -33%MTR Cut (% YoY) 2013a 2014a 2017e Innovative: Traditional: Data Content Other Voice Incoming SMS +48% -11% % YoY Near mid- single -35% -44% ~5 bln ~9 bln 2012a 2013a 2014a 2012a 2013a 2014a 2012a 2013a 2014a PERSPECTIVES BUSINESS OUTLOOK 27
  • 28. TOWER SALE TO AMERICAN TOWER Transaction Value BUSINESS OUTLOOK 28  The effective cash in will happen according to the tower transfer process, that can take up to 18 months in different installments  No FX volatility since the deal was closed based on the Brazilian currency  The contract guarantees more usage space on the tower than industry standards  The deal foresees the lease back of the sold towers by American Tower to TIM for a term of 20 years Operational Advantages Built to Suit Roll Out  The transaction foresees the construction of built to suit towers guaranteeing TIM’s coverage expansion necessity  The construction of the towers is forecasted to happen between 2016 and 2018 6,481 telecommunication towers to be transferred to American Tower Approved The Brazilian anti-trust authority (CADE) has approved the deal ~R$3 bln is the estimated value of the deal (~R$2.4 bln net of tax)
  • 30. Spectrum Market Cap Availability SPECTRUM COMPARISONSpectrum Caps and Distribution 25 25 0 24 19 0 9 16 25 25 0 25 10 5 5 5 5 5 2 5 5 5 2 5 5 5 5 5 5 5 5 5 20 20 30 45 21 21 26 39 40 40 29 20 25 25 25 40 21 21 42 36 30 30 20 20 22 30 25 22 23 30 27 20 20 20 30 30 30 30 20 20 0 10 20 30 40 50 60 70 80 Northeast South North Southeast Midwest 0 1,800 MHz 900 MHz 850 MHz 2,100 MHz 0 0 0 0 0 Band 850 MHz 900 MHz 1800 MHz 2100 MHz 2500 MHz 700 MHz Possible Technologies 2G/3G 2G/4G 3G 4G 4G (FDD Cap) (12,5+12,5) MHz (2.5+2.5) MHz (25+25) MHz (15+15) MHz (30+30) MHz (20+20) MHz Total FDD Regulated Cap: 80 + 60 + 40 = 180 MHz Global Cap of 80 MHz Specific Cap 6 25 15 REGULATORY UPDATE 30
  • 31. 1st Round (10+10) MHz cap Block 4 (10+10) MHz Block 5 (10+10) MHz Block 6 (10+10) MHz Block 2 (10+10) MHz Block 3 (10+10) MHz Block 1 (10+10) MHz Total R$ mln Regional National Minimum Price 1,893 30 5 1,928 1,928 1,928 7,712 Winning Bid Unsold 30 Unsold 1,947 1,928 1,947 5,852 Premium - 0.02% - 0.99% 0.00% 1.00% 38 Final Public Price (Anatel) - 26 - 1,739 1,720 1,739 5,224 EAD 887.59 13.86 2.48 903.93 903.93 903.93 3,616 EAD w/ unsold blocks obligations - 18.9 - 1,119 1,119 1,119 3,616 Clean-up Cost Road Map* LTE AUCTION DETAILS700MHz Auction Results Auction totaled R$5.85 billion, 24% lower then the R$7.7 billion expected for minimum prices for all blocks EAD Contribution of R$890.1 million related to unsold blocks will be distributed proportionately among the participants and will be discounted of the Public Price 0.52 0.78 0.83 1.07 1.13 1.18 1.22 1.28 1.29 1.29 1.48 2.58 DEN NZL Spain Brazil GER PORT EUA Taiwan Italy France AUS Canada Average = 1.22 Oi and Sercomtel did not participate in the auction Spectrum acquisition at fair price (Price in USD/MHz/Pop. adjusted for GDP) UPLINK Central Band TV Channels Guard Band Private Limited Service 4 2 3 1 Central Band5 6 REGULATORY UPDATE 31 30% in April 2015 30% in January 2016 30% in January 2017 10% in January 2018 R$1,199 million ~R$360 million ~R$360 million ~R$360 million ~R$120 million Total Amount: * Values will be adjusted by the IGP-DI index.
  • 32. MAIN REGULATORY TOPICS FOR 2015 REGULATORY UPDATE 32 Internet “Marco Civil da Internet” (Brazilian Civil Rights Framework for the Internet): Law nº. 12,965 provides Decrees/Regulations on topics such as net neutrality and privacy. Public Consultations will be launched involving the Comitê Gestor da Internet (CGI), MinCom and ANATEL Broadband “Programa Banda Larga para Todos” (Broadband for All) and review of PGMU (Universal Service goals): The President Dilma intends to launch a universal broadband program, with 90% of households connected at 25Mbps. Licensing “PL das Antenas” (SCD 293): Approved by the House of Representatives. Still needs to be voted in the Senate. Main points: simplification of licensing in environmental bodies and municipal governments; 60 days “positive silence”; right of passage in public lands. Exemptions Fistel (Law nº. 13.097/2014): Enacted on 20.01, by President Dilma Rousseff. FISTEL full exemption for Small Cells with power <5W and reduction to 10% with power <10W. REPNBL: Regulates tax exemption for Telecommunications Network Deployment. Update approved by Minicom on 01.14.2015, reducing the % of national technology. Regulatory evolution “Revisão do modelo de Concessão de STFC”: Asset reversibility and duration, Universal Service (Presidential Decree nº. 7.512/2011): possibly relieving voice universal service goals, changes in Law nº. 9.472/1997 (General Telecommunication Law), extending the concession beyond 2025. Spectrum 1,800 MHz Renewal: Anatel approved the renewal process for the 1,800 MHz band for an additional period of 15 years.
  • 34. 1Q14 2Q14 3Q14 4Q14 Jan-Feb/15 TIM • Increase of SMS and internet offer from R$0.50 to R$0.60/day each • Increase on the monthly charge of TIM Liberty plans • Increase on the monthly charge of Liberty Controle plans • Infinity Turbo 7 launch • SMS + Data for R$12/month available to Liberty Controle plans • Infinity Day launch • Increase of Web+SMS package to from R$0.75 to R$0.99/day • Increase on SMS and data services to R$0.75/day each • Increase of R$1 on Liberty Torpedo • Internet sharing plans with up to 4 devices • Controle Whatsapp launch • Price up in the prepaid plan: from R$0.25 to R$0.30 per unlimited on-net and LD calls (using 41) in several regions • Internet access blocked when the limit hired is reached (in prepaid and Controle plans in some regions) Vivo • Vivo Tudo: weekly charge of R$6.90 for voice, SMS and data • Increase of R$2 on monthly charge of Controle plans • Increase of monthly package ‘Vivo Sempre Internet’ from R$9.90 to R$11.90 • Increase on ‘Vivo Sempre’ tariff from R$0.05 to R$0.06 • Obligation to contract data package on postpaid plans • 4G available on ‘Vivo Tudo’ and prepaid packages • New ‘SmartVivo pós’ plans • Internet access blocked when the limit hired is reached (in prepaid and Controle plans nationally and in ‘Vivo Tudo’ plan in most regions) Claro • Unlimited prepaid: increase of on-net calls tariff from R$0.21 to R$0.25 • Increase of SMS and internet offers to R$0.60/day each • Unlimited Controle plan: on net calls increased from R$0.21 to R$0.25 • Free on net local calls M-M in the main code areas • SMS + Data package per R$0.99/day • Promo 6 launch: recharge of R$6 with voice, SMS and data benefits • New offer to SP with voice, SMS and internet benefits for R$0.99/day • Increase on M-F off-net calls to R$0.70/call • Increase of SMS and Web services to R$0.75/day each • Internet access blocked when the limit hired is reached (in prepaid plans nationally) Oi • Increase of internet and SMS offers to R$0.60/day each • Increase on daily tariff of internet to R$0.60/day • New package with SMS+ Data + Wi-Fi for R$0.75/day • Obligation to contract data package on postpaid plans • Increase of M-M and M-F on-net calls to R$0.25/day, local M-F off-net to R$0.70/day and SMS + Web + Wi-Fi to R$0.99/day • Increase bonus, internet limit and download speed on prepaid plans OFFERS: RECENT MAIN CHANGES APPENDIX 34
  • 35. B 167 mln 119 mln 59 36 26 74 96 95 45 56 72 9 9 10 2006 2010 2014 188 196 203 Income Profile BRAZIL’S SPECIFICS % of Population in Urban Areas Population by Social Class (million people) C A DE 0 +1 +11 +22 -23 +16 -1 -10  Middle class development MEN WOMEN Age 2020: 213 mln2010: 196 mln 0 to 4 5 to 9 10 to 14 15 to 19 20 to 24 25 to 29 30 to 34 35 to 39 40 to 44 45 to 49 50 to 54 55 to 59 60 to 64 65 to 69 70 to 74 75 to 79 80 to 84 85 to 89 >90 10 105 50 Million +13 mln Minimum Wage in Brazil (minimum wage; % of the pop.) More than 90% % of pop. in urban areas Less than 70% 80% to 70% 90% to 80% 2% 15% 83% More than 10 (>R$7,888) 2 to 10 ( R$1,576 - R$7,888) Up to 2 (<R$1,576)  30 mln people still live in the rural areas  5.8% of the cities accounts for 75% of GDP  Brazil is in the 7th position in terms of GDP  Minimum wage in 2015: R$788 Age Pyramid (million people) Education Profile (% of the population)  8.5% of Brazilian above 15 years are illiterate Years of study 11.9% 29.90% 36.3% 21.8% More than 15 years 11 - 15 years 4 - 10 years 0 - 3 years Source: Census 2010 (IBGE) Source: Census 2010 (IBGE) and IPC Target 2014 Source: IBGE as of 2013 Source: IBGE APPENDIX 35
  • 36. MACRO SCENARIO OUTLOOK (1/2) • Market consensus shows a softer growth in GDP • Consensus expects a deterioration in overall macroeconomic scenario on the short term • Market expects government to push inflation above the center of the target • With inflation and FX Rate going up, SELIC is expected to grow, specially after the recent decision to rise the rate to 12.25% p.y GDP Forecast (% YoY growth) Inflation Forecast (IPCA: 12 months) Interest Rate Forecast FX Rate Forecast (R$/U$ - end of period)(% Selic Target p.y. – year end) Source: IBGE for actual figures and Central Bank Focus Report of February 6th, 2015 for estimated figures 6.20 6.30 7.20 5.60 4.50 2013a 2014a 2015e 2016e 10.00 11.75 12.50 11.50 2013a 2014a 2015e 2016e 2.36 2.66 2.80 2.90 2013a 2014 2015e 2016e 2.49 0.15 0 1.50 0.50 0.80 2.00 2013a 2014e 2015e 2016e Government’s Target Government projection Market Consensus Government projection Market Consensus APPENDIX 36
  • 37. MACRO SCENARIO OUTLOOK (2/2) • Market expects the unemployment rate to decrease in 2015, although jobs creation remains very low • Indebted households and families in default figures has been decreasing, despite the fact that the unemployment rate has been continuously increasing Unemployment (%) Formal Jobs Creation* (in thousand) Indebted Households* Families on Default (% of total)(% of total) Source: Central Bank/Bloomberg 59.6 59.6 62.5 59.6 4Q11 4Q12 4Q13 4Q14 -307 303 189 237 -147 4Q13 1Q14 2Q14 3Q14 4Q14 20.8 21.0 21.2 18.1 4Q11 4Q12 4Q13 4Q14 * Families that declared to have debts on the categories of: credit card, stores bills, personal loans, car loans and insurance and postdated check * Families that declared to have debts overdue for more than three months *Number of job positions with the complete registration of the employee APPENDIX 37 6.90 6.20 6.50 6.80 5.70 6.10 4Q12 4Q13 4Q14 2014a 2015e 2016e
  • 38. Cofins PIS/ PASEP ICMS Fistel Fust/ FUNTEL TotalTotalFust/ FUNTEL PIS/ PASEP ICMSCofins Fistel % Gross Revenues TELCOS’ TAX BURDEN 3% ~1% 28% ~5% 1.5% ~39% Taxation represents almost 40% of companies gross revenues Tax Burden Composition Telecom Industry Tax Payments1 (R$ Bln) Source: players Balance Sheet 1 Considers TIM, Telefonica, Oi and AMX 45.7 46.0 2012 2013 APPENDIX 38
  • 39. Short term BALANCE SHEET ANALYSIS Debt Composition P/B Price/Book Value Source: Bloomberg *Estimated 58.9% 60.1% 56.0% 52.5% 1Q 2Q 3Q 4Q 2014 2013 2012 Long Term P/E Price/Earnings Turnover in Days Accounts Receivable Turnover 43.0 46.6 43.4 41.4 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 2.1 1.9 1.4 1.2 0.9 0.2* 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 20.7 18.5 7.7 10.7 6.2 0.9* 1Q12 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 APPENDIX 39 118.2 128.5 149.7 158.5Payable Turnover 12.8% 13.4% 11.9% 10.3% 8.7% 8.5% 10.5% 10.7% 8.4% 2012 2013 2014 10.8% 10.6% 10.3%10.1% 8.5% 11.2% 5.5% 9.9% 6.6% 2012 2013 2014 7.8% 7.4% 6.8%6.8% 5.6% 5.6% 4.6% 5.3% 4.6% 2012 2013 2014 TIM VIVO OIBR Market Average ROE Net Income/Shrd. Equity ROE NOPAT/Total Asset ROIC NOPAT/Invested Capital
  • 40. QUARTERLY HISTORICAL DATA (R$ THOUSAND) APPENDIX 40
  • 41. ANNUAL HISTORICAL DATA (R$ THOUSAND) APPENDIX 41
  • 43. Stock Performance (base 100)* STRUCTURE AND STOCK PERFORMANCE *Last price as of 12/31/2014 Source: Bloomberg 130 120 110 100 90 80 70 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 APPENDIX 43
  • 44. Investor Relations Team Avenida das Américas, 3434 - Bloco 01 6° andar – Barra da Tijuca 22640-102 Rio de Janeiro, RJ E-mail: ri@timbrasil.com.br Rogério Tostes E-mail: rtostes@timbrasil.com.br Phone: +55 21 4109-3742 Vicente Ferreira E-mail: vdferreira@timbrasil.com.br Phone: +55 21 4109-3360 Leonardo Wanderley E-mail: lwanderley@timbrasil.com.br Phone: +55 21 4109-4017 Rodrigo Godoy E-mail: rcgodoy@timbrasil.com.br Phone: +55 21 4109-3446 Luiza Chaves E-mail: luchaves@timbrasil.com.br Phone: +55 21 4109-3751 Visit our Website www.tim.com.br/ir Safe Harbor Statements Statements in this presentation, as well as oral statements made by the management of TIM Participações S.A. (the “Company”, or “TIM”), that are not historical fact constitute “forward looking statements” that involve factors that could cause the actual results of the Company to differ materially from historical results or from any results expressed or implied by such forward looking statements. The Company cautions users of this presentation not to place undue reliance on forward looking statements, which may be based on assumptions and anticipated events that do not materialize. SAFE HARBOR AND IR CONTACTS SAFE HARBOR & IR CONTACT 44