This document analyzes the websites of the city government of Manaus, Brazil in relation to indicators of eParticipation from the United Nations. It first provides background on concepts of eGovernment, eParticipation, and digital inclusion. It then describes the city of Manaus and analyzes its government websites in six policy areas according to UN benchmarks for eInformation, eConsultation, and eDecision-Making. It finds that the websites generally meet eInformation standards but perform poorly on eConsultation and eDecision-Making. It concludes with recommendations around usability and digital readiness to improve citizen participation through government websites.

1. Programa Doutoral em Informação e Comunicação em Plataformas Digitais - ICPD
Análise dos websites da Prefeitura de
Manaus em relação aos indicadores da ONU
eParticipation
Danilo Egle Santos Barbosa
Universidade de Aveiro * Universidade do Porto
Janeiro - 2015
UC Design e Análise de Interação

2. Chun et al (2010)
Web 2.0
“This new paradigm makes government more transparent, more
accountable, and more trustworthy, since the citizens, government
officials and other stakeholders participate in policymaking, content
creation, data collection, knowledge sharing and structuring, and
collaborative decision making””

3. Garcia, Maciel e Roque (2009)
“Governo Eletrônico
(e-gov) significa
fundamentalmente as
estratégias utilizadas pelo
governo para uso dos recursos
das Tecnologias de Informação e
da Comunicação (TIC’s), com o
intuito de modernizar a máquina
administrativa e atender as
necessidades do cidadão”

4. “Although the exact boundaries between eGovernment and eParticipation are not
clearly defined in the literature, eParticipation is widely considered as a part of
eGovernment and quite often an eParticipation initiative is implemented as part of an
overall eGovernment implementation and strategy”
Panopoulou, Tambouris e Tarabanis (2014)

5. BASE PARA ANÁLISE
• Pesquisa realizada desde 2003;
• Pela primeira vez os 193 países
membros possuem website;

6. “is the process of engaging citizens through ICTs in policy
and decision-making in order to make public administration
participatory, inclusive, collaborative and deliberative for
intrinsic and instrumental ends” UN E-Government Survey 2014
eParticipation

7. eInformation
eDecision-Making
eConsultation
eParticipation
UN E-Government Survey 2014

8. Foco de análise: websites
dos serviços de saúde, educação, bem
estar social, trabalho, meio ambiente e
finanças

9. • Mais de 2 milhões de habitantes
• 6ª economia do Brasil
• 346 anos
• Universidade Livre de Manaós foi a 1ª do país, criada em 1909.
• Orçamento previsto de 4,5 bilhões de reais para 2015
Manaus

10. Atividades Econômicas em Manaus (2012)
Total de Empregados: 536 Mil
Dados Fornecidos por RAIS
0.21%
0.45%
0.1%
0.44% 0.1%
Fabricação de
Produtos de
Plástico
1,84%
0.11%
0.35%0.42%
0.36%
1,18%
0.66%
2,37%
0.47%
0.26%
0.14%
0.6%
0.63%
0.2%
Fabricação de
Motocicletas
2,28%
0.31%
0.41%
0.35%
0.46%
0.51%
0.39%
0.24%0.56%
0.48%
0.19%
0.59%
0.14%
0.12%
Comércio
Atacadista de
Gêneros...
1,09%
0.17%Comércio...
0.6% 0.14% 0.11%
0.38%
Comércio
Varejista de
Gêneros
Alimentícios
1,69%
0.45%
0.82% 0.7%
0.39%
Comércio Varejista
de Ferragens
1,13%
0.61%
0.23%
Comércio Varejista
de Artigos do
Vestuário
1,74%
0.92%
0.32%
0.41%
Transporte
Rodoviário de
Mercadorias
1,68%
0.1%
0.55%
0.18%0.18%
0.32%
0.1%
0.39%
Restaurante
1,55%
Catering
0.78%
0.22%
0.22%
0.55%
0.22%
0.25%
0.74%
0.27%
0.88%
0.33%
0.36%
0.65%
0.25% 0.24%
Educação
Superior
1,80%
0.61%
Hospitais
1,32% 0.28%
0.58% 0.28%
0.15%
0.54%0.77%
Segurança
Pública
2,82%
Defesa
0.97%
0.84%
Segurança
Privada
2,65%
Limpeza
Geral de
Edificações
3,34%
0.11%
Fabricação de
Componentes
Eletrônicos
3,02%
Administração do
Setor Público
19,79%
Construção
de
Edificações
3,45%
0.61%
Transporte
Rodoviário de
Passageiros
2,03%

11. TRABALHO ASSISTÊNCIA SOCIAL
FINANÇAS MEIO AMBIENTE

12. SAÚDE
EDUCAÇÃO

13. Habilita a participação cidadã promovendo a informação pública e o acesso à
informação por demanda.
Informações
públicas ONU*
Finanças ✔
82%
Saúde ✔
78%
Educação ✔
76%
Trabalho ✔
68%
Meio
ambiente ✔
67%
Bem
estar
social ✔
64%
*UN E-Government Survey 2014
eInformation

14. Promove o engajamento a partir de profundas contribuições na deliberação de
políticas públicas e serviços
Finanças Saúde Educação Trabalho
Meio
ambiente
Bem-­‐estar
social
ONU*
Mídias
sociais
Facebook
e
twi,er
Facebook
e
twi,er
Facebook
e
twi,er
Facebook
e
twi,er
Facebook
e
twi,er Facebook
e
twi,er
37%
Fóruns ✖ ✖ ✖ ✖ ✖ ✖
26%
Enquetes
online
✖ ✖ ✖ ✖ ✖ ✖
20%
Votações ✖ ✖ ✖ ✖ ✖ ✖
9%
PeQções
Online
✖ ✖ ✖ ✖ ✖ ✖
9%
*UN E-Government Survey 2014
eConsultation

15. “Governments tend to use social media
for several reasons. First, the public is already very present and
familiar with social media platforms such as Facebook and Twitter.
These platforms provide an opportunity for governments to “leap-
frog”, bypassing having to set up their own platforms. Second,
these are cost- efficient as social media initiatives do not require
high investment costs, as they typically ride on commercial and
non-governmental platforms”.
*UN E-Government Survey 2014

16. Empodera as pessoas através da co-participação na criação de políticas
públicas e serviços
Finanças Saúde Educação Trabalho
Meio
ambiente
Bem-­‐estar
social
ONU*
Anúncio
de
concursos
públicos
online
✔ ✔ ✔ ✔ ✔ ✔
39%
Leis
disponíveis
online
✖ ✔ ✔ ✖ ✔ ✔
39%
Informações
sobre
direitos
do
cidadão
online
✖ ✖ ✖ ✖ ✖ ✖
29%
Calendário
público
online
✖ ✖ ✖ ✖ ✖ ✖
19%
Acompanhamento
com
parQcipação
de
novas
políQcas
e
serviços
✖ ✖ ✖ ✖ ✖ ✖
11%
*UN E-Government Survey 2014
eDecision-Making

17. CONCLUSÕES

18. eReadiness
Usability features

19. “In this regard, e-Readiness assessment can be used as an
information-gathering mechanism for governments as they plan their
strategies for ICT implementation. It can help the project team to
better understand what impediments to ICT implementation exist and
what initiatives are needed to overcome them”
Gichoya (2005)

20. • Examine national e-Readiness
• Identify and prioritize themes
• Develop a program of action
• Apply to target groups
• Implement solutions
Clockwork (2004)

21. “Better usability means greater ability to use e-services,
hence increasing the chance for e-government uptake. If a
website is difficult to use, people leave. The design needs to
make it easy for visitors to find what they need and do the
tasks that they have come for.” UN E-Government Survey 2014
Usability

22. Finanças Saúde Educação Trabalho Meio
ambiente
Bem-­‐estar
social ONU*
‘Contact
us’
feature
✔ ✔ ✔ ✔ ✔ ✔
96%
Search
feature ✔ ✔ ✔ ✔ ✔ ✔
91%
Audio
or
video
contents
✔ ✔ ✔ ✔ ✔ ✔
88%
Site
map
or
index
✔ ✔ ✔ ✔ ✔ ✔
89%
Advanced
search
opQons
such
as
search
filter
✖ ✖ ✖ ✖ ✖ ✖
77%
Help’
feature
or
‘Frequently
Asked
QuesQons
(FAQs)’
secQon
✖ ✖ ✔ ✖ ✖ ✖
88%
InformaQon
on
how
to
make
use
of
datasets
✖ ✖ ✖ ✖ ✖ ✖
38%
Usability features
*UN E-Government Survey 2014

23. • eGovernment Survey 2014: eGovernment for the future we want.United Nations;
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AND CONSEQUENCES PUBLIC TRUST IN GOVERNMENT A TIME SERIES ANALYSIS, 64(3), 239–256.
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Journal of E-Government, 3, 175–184. Retrieved from http://www.ejeg.com/volume-3/vol3-iss4/v3-i4-art3.htm
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citizens, data and government. Information Polity: The International Journal of Government & Democracy in the
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direct=true&db=edb&AN=52815710&site=eds-live&authtype=uid
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com fins e-Democráticos. Anais Do XXIX CSBC, 1377–1391. Retrieved from http://www.lbd.dcc.ufmg.br/colecoes/
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