The document discusses the European Standard Parking Award (ESPA), which is a quality assessment for car parks that evaluates 10 categories related to the design, management, operation and customer experience of a car park. It assesses factors like lighting, entrance/exits, parking areas, signage and more. Car parks can receive a Standard Award for over 50% assessment score or a Superior Award for over 60%. The assessment provides a comprehensive system and spreadsheet to score car parks in each category and identify ways to improve the customer experience.