b

1. Supercharge Performance
and Learning
Gamification and real-time feedback

2. AT-A-GLANCE
• Supercharge performance and learning
• Gamification
• Real-time feedback
• Universal applications @work
• Sales, customer service, learning, back-office

3. A New Way of Managing Employees
Goals, real-time feedback and recognition
Personal Goals
Personalized targets
& benchmarks
understand
Feedback
A real-time fitness
tracker for work
Gamification
Engagement, social
proof and fun
Learning
In-class and
on-the-job

4. FOCUS ON “MIDDLE” PERFORMERS
Not on the “top of the leaderboard”

5. THE EMPLOYEE JOURNEY
Onboarding
Career Development
Social connectedness
Performance
Improvement
Personal
Growth
Learning

6. INTRINSIC MOTIVATION: A FITNESS TRACKER
FOR WORK
Social proof,
badges,
leaderboards
Game Narrative
Personal KPIs,
targets &
benchmarks
Next best
action:
elearning,
coaching

7. NARRATIVES THAT FIT BUSINESS NEEDS:
CITY
Learning &
onboarding
SCAVENGER
Knowledge &
training
ZOMBIES
Learning
RACE
Performance

8. CASE STUDIES
eLearning Completion
+10%
+10%
300 X
Sales KPIs
Contact Center Performance

9. Case Study: Orion Financial
Focus on Performance
APPLICATION:
• drive goals and productivity for back-office accounting work
ROI
• 33% decrease in time it takes to process – from one hour to 40 minutes
• Better understanding of goals and work by new hires
• Months later, users are still engaged
NARRATIVE
• Race
INTEGRATION
• Salesforce

10. Case Study: Largest Credit Union in US
Focus on Learning
APPLICATION:
• Use gamification to drive onboarding and on-going learning for employees
in financial services
ROI
• 85% learning completion rates compared to miniscule completion of
learning beforehand
NARRATIVE
• City Building
INTEGRATION
• SumTotal

11. RacerRookieNewbieEmployee Stage
RaceRaceCityNarrative
ExpertiseOnboardingTrainingFocus
Performance + on-
the-job training
Performance
(factored) + on-the-
job training
In class trainingDescription
Unlimited6 weeks21 working daysDuration
Gamification throughout the employee
Journey: Large Telecom Provider example

12. A new way of
managing
people

13. A “WEARABLE” FOR WORK
HOME-GROWN SYSTEMS

14. MEASUREMENT & ANALYTICS

15. HOW GAMEFFECTIVE IS DIFFERENT
Field proven with huge customers
• Deep gamification
• Performance management with rich KPIs
• Strong on-the-job learning
• Simple integrations
• Self-service admin interface
• Enterprise class

16. Thank you
Name of presenter, email