1. Paula Sanguinetti
Centreville, Virginia 20121 sang1066@msn.com
(703) 203-9772 www.linkedin.com/in/paulasanguinetti
PROFESSIONAL SUMMARY
A highly skilled IT Professional Project/Change Manager and Business Analyst with over seventeen (17) years of
experience in the telecommunications industry with a proven ability to deliver projects on schedule and without
issues. Expertise includes managing multiple resources,process improvement, and business development, risk
mitigation, anticipating changes,and renegotiating deadlines in a strategic and versatile manner. Work experience
includes a good blend of development, maintenance, and production support through the full range of the project
life cycle. Strategic focus on communication, loyalty and information sharing to create a culture of ownership and
collaboration that promotes a positive outcome.
 Accounting / Business Development
Experience
 System Recovery/ Trouble
Shooting
 User Interfacing / Documentation  Creativity/Organization
 Full Cycle Development/SDLC
 Application Streaming
 Attention to detail
 Dependable/Team Player
WORK EXPERIENCE
2014 – Present ByLight Professional IT Services, Inc. Chantilly, Virginia
Associate Project Manager, VaaS Project: Dec 2014 – Present
 Prepared,Updated and Maintained the Integrated Master Schedule using MS Project with experience in
Gantt charts on the Voice as a service (VaaS) project for the Office of Information and Technology
(OI&T) at the Department of Veteran Affairs (VA). Uploaded and maintained all documents on the VA
Share Point portal.
 Supported the task leads and project managers with documentation, conference calls and meeting
facilitation.
 Managed the project based activities for the Enterprise Voice System (EVS) Proof of Concept (PoC) sites
and the VaaS Dependency projects.
 Maintained and monitored the customer satisfaction survey responses on the VA Share Point portal site
for each of the three PoC Sites; Fort Harrison, MT, Tennessee Valley, TN and Charleston, SC.
 Coordinated the mission of the Enterprise Systems Engineering (ESE) and the Unified Communications
Program Office (UCPO) to provide and support the critical communications infrastructure that the VA
personnel use to communicate about benefits and services to Veterans of the United States. The purpose
of the contact with the department of Veteran Affairs (VA) is to install VoIP communication PBX
systems at the VA medical facilities.
 Interacted with clients via telephone conference meetings using WEBEX, LYNC, NETMEETING, emails
and in-person to provide status and resolve any issues and/or concerns with the project.

2. Paula Sanguinetti (703) 203-9772 sang1066@msn.com
pg. 2
1998 – 2014 Verizon Communications,Ashburn, Virginia
Project Manager, IPTS VoIP Application: Feb 2012 – July 2014
Project Change Manager, Verizon/Frontier SLA Initiative: Jun 2010 – Feb 2012
 Coordinated the successfultransition of 14 states from Verizon to Frontier Communications. Worked
closely with the Verizon CM team, Verizon development team and the Frontier CM team to ensure all
documentation and code was available and accurate for implementation into the production environment
 Led business requirements gathering, analysis and prioritization with high priority given to the SLA
(Service Level Agreement) on the contract between Verizon and Frontier Communications.
 Designed format, managed and maintained a SharePoint portal to store documentation for all aspects of
the project.
 Within VITL (Verizon Information Technologies, LLC), managed and facilitated between Verizon and
Frontier Communications to ensure the SLA was met as per the contractual agreements. Improved
customer relations by 95% through on-time deliveries and metric tracking.
Project Manager – Verzion.COM Application: Feb 2007 – Jun 2010
 Managed the project, subject matter experts, developer and testers and production support personal
through to the completion of project deliverables on time and under budget for the Internet Protocol
Traffic System in the Voice over IP application within Verizon.
 Led the design effort to promote the user’s process improvements to the VoIP Online Screens with the
customers and stakeholders to ensure that business requirements were met; issues resolved; risk
mitigated; business case and project scope understood to warrant the best use of resources.
 Supported (Verizon Lean Six Sigma) VLSS IT programs which included data center relocation and
system consolidation which provided severalmillion in revenue savings within 2 years.
 Analyzed the business and user needs to coordinate the successfulimplementation of the Unified
Communications Collaboration as a Service (UCCaaS) Project to move Verizon into the future.
 Supported trouble ticket tracking for all Verizon and MCI billing customers to satisfy customer
complaints and improve the service levels at the call centers by an 80% reduction.
 Developed system documentation, timelines, operational procedures and end-user training manuals and
revised technical documentation, charts, spreadsheets and drawings for continued enhancements/process
improvements to the online bill pay and bill view screens.
 Designed presentations and compiled an informational packet documenting the program along with
agreements,addendums, facility handbook and operational and technical manuals.
 Gathered levels of effort from the development teams and entered the cost estimates into an online based
tracking system for work requests within Verizon. Developed analysis and general design, high level
design and detail design documents for each project.
 Tracked financial statistical data for forecasting the projects growth and revenues as well as documented
changes to business and functional user specifications.
 Compiled and delivered documentation as the program representative for successfulISO9001 & SOX
audit compliances.

3. Paula Sanguinetti (703) 203-9772 sang1066@msn.com
pg. 3
Project Lead – MCI – Mass Market Billing Application: Apr 1998 – Feb 2007
1994 – 1998 Raytheon,Falls Church, Virginia
Team Lead/Developer – Federal Family Education Loan (FFEL) project: Feb 1994 – Apr 1998
 Directed, managed and motivated the work of a group of programmers/analysts through all phases of the
System Development Life Cycle.
 Developed, Tested and implemented COBOL programs for the Debt Collections Application on the FFEL
project.
 Prepared and presented test scripts and test cases for the Department of Education.
ACHIEVEMENTS
• PMP Training – Studying for exam/certification
• Promotions, Excellence & Ovations Leadership Awards
- MCI – All Stars Award for 1998
- MCI – Ovation Leadership Award for 2000, 2001 and 2003
- MCI – Spotlight Award for 2002
- Verizon Award for Recognition for 2012 with contributions on the UCCaaS Project
TECHNICAL KNOWLEDGE
Proficient in the use of Microsoft Windows; MS Office Suite - Excel, Word, PowerPoint, Visio, & Project
• Tracking Tools - Lotus Notes/ Salesforce.com /Share point/ HP QC & ALM /Remedy
• Database – DB2/Oracle/SQL
• Midrange – UNIX/LINUX/Putty/HTML/XML/Java Script v1.2/TCP/ IP/ SIP/ Hadoop (Apache)
• Software – IDMS, TSO, ISPF, COBOL, IBM OS/MVS JCL, VSAM, Endeavor, Perl, C/C++
• Hardware – IBM 370/30XX under OS/MVS/XA, IBM 4341 under OS/VS1
EDUCATION
MBA in Accounting, University of Phoenix
B.A. Scientific Programming & Applied Math, University of California, San Diego
Graduate Courses in Business/Accounting, Northern Virginia Community College, Annandale, VA
Interactive Voice Response System Training, Periphonics Corporation, Bohemia, NY
 Directed, managed and motivated the work of a group of programmers/analysts through all phases of the
System Development Life Cycle.
 Architected, designed & implemented the Global Billing Audit System (GBAS) under MCI - MMB. This
online audit tool provided quality improvement for the auditors to accurately validate the customers invoice
 Reduced customer complaints by 90% through execution of jobs and issue of credits for MCI local, long
distance, small business, residential, commercial and 10xxx (Dial around – TUSA) customers. This helped
recover millions of dollars in revenue for the business.
 Created and executed test scripts/test cases,prepared JCL and verified test results for QA (quality assurance)
testing for all MCI billing systems for production fixes and monthly releases. – 100% accuracy rate.
 Improved MCI customer satisfaction by 99% through performance improvements, maintenance, and ad-hoc
tasks for all MCI – Mass Market Billing systems.