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1
Institutional Presentation
TIM Participações
TIM Brasil
Institutional Presentation
2nd QTR 2016
2
Institutional Presentation
TIM Participações
Telecom Landscape 4
TIM Brasil 9
TIM’s Strategy 14
Portfolio 19
Quality & Network Evolution 22
Regulatory Update 27
Financial Data 29
Perspectives 32
Agenda
*Click on the page number to access the section
3
Institutional Presentation
TIM Participações
Telecom Landscape
4
Institutional Presentation
TIM Participações
45
41
34
34
30
5
178
135
57
24
22
16
188%
182%
171%
169%
165%
126%
1,295
726
367
266
258
ARPU Ranking
(US$)
Service Revenues Ranking
Mobile Penetration Ranking
Customer Base Ranking
(Mln lines)
Telecom Landscape
Source: Merrill Lynch – 2Q16 Global Wireless Matrix (1Q16 data) | Top 5 + Brazil
Brazilian market is reaching maturity but there is still room for user profitability and the main opportunity is in
data
5th (-1 vs. 1Q16)
21th
(-1 vs. 1Q16)
40th (-1 vs. 1Q16)9th (= vs. 1Q16)
(%)
(US$ bln)
China
India
USA
Indonesia
Brazil
Arab. Emir.
Finland
Hong Kong
Russia
Greece
Brazil
USA
China
Japan
India
UK
Brazil
Canada
USA
Switzerland
Norway
Qatar
Brazil
5
Institutional Presentation
TIM Participações
A better macroeconomic scenario (vs. previous plan):
Brazil facing a tough scenario but improving trend for 2017-18
Current Situation:
Source:
2016-2018 Plan: IMF estimates for GDP; Internal estimates for exchange rates forecast and inflation
Plan update: Focus report of BACEN of June 17th, 2016
Real GDP Growth
Exchange Rate
Inflation
 A more stable political ambient (new lower house president,
acting president to be confirmed as effective)
 Market sees improvement in the economy in 2017
 Early signs of macro improvements already impacting
consumer’s confidence
Previous Plan Plan Update
0.1%
-3.5%
-3.8%
0.0%
1.7%
-3.8%
-3.3%
1.0%
2.0%
2014 2015 2016e 2017e 2018e
2.66
3.90
~3.50
2014 2015 2016e 2017e 2018e
6.4%
10.7%
7.0% 5.4%
5.0%
7.3%
5.4% 4.7%
2014 2015 2016e 2017e 2018e
(%) (%)
(R$/USD EoP)
6
Institutional Presentation
TIM Participações
The industry mobile revenue represented
52% of the total industry revenues in 1Q16
Mobile Fixed Fixed BB Pay-TV Group
Customers 1Q16 (000´s) 67,269 609 276 n.a. 68,154
Market share 1Q16 26.1% 1.4% 1.1% n.a. ---
Net Adds 12M (000´s) -8,480 54 105 n.a. -8.,.321
Net Revs 1Q16 (R$ Mln) 3,771 181 3,952
ARPU 1Q16 (R$) 17.2 n.a. n.a. n.a. ---
Mobile Fixed Fixed BB Pay-TV Group
Customers 1Q16 (000´s) 73,271 14,857 7,396 1,780 97,304
Market share 1Q16 28.4% 34.4% 28.7% 9.4% ---
Net Adds 12M (000´s) -8,609 -351 258 50 -8,652
Net Revs 1Q16 (R$ Mln) 6,213 4,218 10,431
ARPU 1Q16 (R$) 26.9 n.a. n.a. n.a. ---
Mobile Fixed Fixed BB Pay-TV Group
Customers 1Q16 (000´s) 65,289 11,429 8,198 9,850 94,766
Market share 1Q16 25.3% 26.5% 31.8% 52.0% ---
Net Adds 12M (000´s) -6,653 -304 467 -417 -6,907
Net Revs 1Q16 (R$ Mln) 3,006 5,948 8,954
ARPU 1Q16 (R$) 14.0 n.a. n.a. n.a. ---
Mobile Fixed Fixed BB Pay-TV Group
Customers 1Q16 (000´s) 47,749 14,856 6,363 1,181 70,149
Market share 1Q16 18.5% 34.4% 24.7% 6.2% ---
Net Adds 12M (000´s) -2,640 -1,257 -126 -52 -4,075
Net Revs 1Q16 (R$ Mln) 2,032 4,507 6,539
ARPU 1Q16 (R$) 16.7 n.a. n.a. n.a. ---
TIM represents 23.1% of
the industry mobile revenue1
1 - Mobile revenue considers only the 5 major players. Oi numbers are adjusted to include corporate mobile
Source: Anatel and players’ financial statements
Mobile Revenues Share
Nextel Oi Claro TIM Vivo
Brazilian Telcos X-Ray
30.5% 31.7% 33.2% 36.7% 38.0%
25.6% 26.6% 26.5% 24.1% 23.1%
17.5% 17.7% 17.5% 17.9% 18.4%
18.3% 17.4% 16.6% 15.5% 15.,0%
8.1% 6.6% 6.1% 5.8% 5.4%
2012 2013 2014 2015 1Q16
7
Institutional Presentation
TIM Participações
63.9 24.3 22.9 16.7 14.8 14.1 11.6 10.6
8.0
8.0 8.4 6.1
6.1
4.6
3.9
4.2 4.1 3.6 3.4 3.9 3.7
2.3
2.1 1.9
0.8 0.8 0.5
143%
116%
138%
109%
131% 126% 123% 118%
97%
120% 122%
207%
88% 115% 99%
127% 119%
90%
126% 120%
109% 102%
120% 124%
100%
99%
95%
SP MG RJ BA RS PR PE CE PA GO SC DF MA PB ES MT RN AM MS PI AL SE RO TO AC AP RR
Base Móvel (MM) Penetração (base/pop)
A5:PR/SC
* Population 18.1 Mln
* Mobile base 22.6 Mln
* Penetration 124.5%
* TIM’s Market Share 52.2%
A6:RS
* Population 11.3 Mln
* Mobile base 14.8 Mln
* Penetration 131.2%
* TIM’s Market Share 11.7%
Mobile market: Regional overview
Penetration per Estate
(May/16)
Source: Anatel, IBGE
A1e A2: SP
* Population 44.7 Mln
* Mobile base 63.9 Mln
* Penetration 142.9%
* TIM’s Market Share 25.6%
A3:RJ/ES
* Population 20.6 Mln
* Mobile base 26.8 Mln
* Penetration 130.1%
* TIM’s Market Share 13.8%
A4:MG
* Population 21.0 Mln
* Mobile base 24.3 Mln
* Penetration 115.8%
* TIM’s Market Share 24.4%
A7:CO
* Population 19.7 Mln
* Mobile base 26.5 Mln
* Penetration 134.4%
* TIM’s Market Share 14.6%
A8:NO
* Population 20.5 Mln
* Mobile base 18.9 Mln
* Penetration 92.5%
* TIM’s Market Share 29.3%
A9:BA/SE
* Population 17.5 Mln
* Mobile base 19.0 Mln
* Penetration 108.9%
* TIM’s Market Share 20.4%
A10:NE
* Population 32.4 Mln
* Mobile base 38.4Mln
* Penetration 118.6%
* TIM’s Market Share 32.8%
TIM: Market share leader
TIM: 2nd position in
market share
Mobile base
(mln)
Penetration
(base/pop)
A1 e A2 A3
A4
A5
A6
A7
A8
A9
A10
8
Institutional Presentation
TIM Participações
TIM Brasil
9
Institutional Presentation
TIM Participações
A solid history of growth
TIM’s Position
1998 2003 2009 2016
Purpose
To connect and take care of every
customer, so everyone can do more
 Care about the costumer
 Transparency
 Commitment
 Innovation
 Agility
Values
New Position & New Brand Shareholders’ Structure
TIM Celular S.A. Intelig
TIM Brasil Serv. e Part. S.A. Free Float
Telecom Italia
100%
TIM Participações S.A.
ON: 33% (808,249,935)ON: 67% (1,611,969,946)
100%100%
10
Institutional Presentation
TIM Participações
Knowing TIM better
 Presence in Brazil since 1998
 18th largest Private Company in Brazil (Exame Magazine - 2015)
 Approximately R$20 billion of Market Capitalization
15,000 km fiber
optical backbone
5,500 km fiber
optical backhauling
Growth via
Acquisiton
95% of urban pop.
coverage
(3,460 cities)
Leader in 4G
coverage
(579 cities)
>11 million
4G users
5%
27% 29%
35%
45%
48%
2010 2011 2012 2013 2014 2015
4.2
4.7
5.1 5.2 5.5 5.4
2010 2011 2012 2013 2014 2015
20.3
24.8
27.8
29.7 29.0
25.8
2010 2011 2012 2013 2014 2015
Gross Revenues
(R$ bln)
Data Penetration
(over customer base)
EBITDA
(R$ bln)
CAGR
+5% CAGR
+5%
64 million
customers
~12 thousand
employees
183 own
stores
11
Institutional Presentation
TIM Participações
 Statutory Audit Committee:
• Report to Board of Directors
• Oversight Financial reporting
• Analyze anonymous complaints
 Compensation Board and Internal Control and Risk Board
operate indefinitely and act independently
 Whistleblower channel website:
Brazilian Law
“Lei das S.A”
Legal
Requirements
Demand for
transparency
and disclosures
Highest level of
Corporate
Governance
Requirement of
protection for
minority
shareholders
Unique Telco company listed on the
Novo Mercado
Committees to Reinforce and Guarantee
Solid Corporate Governance
10 members
(3 independents)
3 members
(3 independents)
3 members
(3 independents)
3 members
5 members
(2 independents)
8 members
 Equal rights: vote, dividends and tag along
 Higher liquidity
• Single class of share (ordinary shares)
 Greater independence of Board of Directors (at least 30%)
 Strict disclosure policy
Corporate Governance
12
Institutional Presentation
TIM Participações
Corporate Social Responsibility
Founded in July, 2013
MISSION: We are committed to creating and strengthening resources and strategies for the
democratization of science and innovation that promote human development in Brazil, with mobile
technology as one of the main facilitators.
Joined UN Global
Compact in 2008
Member of ISE
(Sustainability Index) for
8 consecutive years
Member of ICO2 (Efficient
Carbon Index) for 6
consecutive years
ISO 14001 certified
since 2010, 1st Brazilian
telco
Sustainability
TIM Stands out in Sustainability
In public schools
 185,000 children and
6,300 professors
In museums and science and
technology centers
 More than 70,000 people
 R$2.5 million in funding
In public administration
 Participatory Urban
Caretaker
o 4 municipalities
 Cultural maps
o 7 municipalities and RS &
CE government
In the federal institutions of
professional and
technological education
 TIM Tec
o MOOC platform
 Partnership with 5 federal
institutes
Commitment with the 2014-16 Social Investment Plan: R$45 million
13
Institutional Presentation
TIM Participações
TIM’s Strategy
14
Institutional Presentation
TIM Participações 14
Strategic Guidelines
Telecom industry
transformation
from Voice to Data
Market maturity and user
behavior change
impacting Customer Base
and Positioning
Challenging Macroeconomic
Scenario
Infrastructure requirements
evolving with Data and 4G
Context Changes Key Strategic Priorities
Reset positioning: Network Quality / Offer Innovation /
Customer Experience
Protect value of Prepaid base: From Market Share to
Revenue Share
Increase share of Mid/High Value customers: focus on
higher value
Stabilize Corporate Business: accelerate Top /Enterprise
and turnaround SMB
Sustain Network Investment with prioritized approach and
focus on 4G
Focus on Efficiency: as a structural element
I
II
III
IV
V
VI
15
Institutional Presentation
TIM Participações
98
210
07 08 09 10 11 12 13 14 15e 16e 17e 18e
0.41 0.42 0.42 0.42 0.42 0.36 0.32
0.24
0.16 0.10 0.06 0.03 0.02
07 08 09 10 11 12 13 14 15e 16e 17e 18e 19e
64
602
14 15e 16e 17e 18e 19e
Community Era
MTR
Stabilization
Market
conditions
require
a new
STRATEGY
Multiple SIM cycle
Prepaid segment to follow SIM
card cycle
Data traffic booming
Data overcoming voice
revenues by 2016
Expansion
Consolidation
07 08 09 10 11 12 13 14 15 16e 17e 18e
11 12 13 14 15e 16e 17e
Brazil Mobile
Traffic (PB)
Mln customers
82 min
07 08 09 10 11 12 13 14 15e 16e
Voice slowdown
Avg Market
MOU(min)
Source: Internal estimates and BofA ML Global Matrix
< 117 min
Data
Era
R$
Reality Check: Transition Phase
Transition
Industry Evolution Path
16
Institutional Presentation
TIM Participações
o Volume Driven (market share)
o Base of Pyramid
o Offer Based on Community
o Handset leadership (focus on volume)
o Mass Channels
o Mobile + B2C
o Value Driven (value share)
o Big Middle of Pyramid + Value Clients
o Bundle of Voice + Data + Off-net
o Handset Support (focus on value)
o Value Channels
o Mobile + B2C + B2B + selective convergence
15 16 17 18 19
OLD
go2market
NEW
go2market
Commercial Strategy Evolution
Recurring
billing
Protection of
data value
Customer
spending
concentration
Voice + data
bundles
On-net + off-
net voice
NEW
PORTFOLIO
MODEL
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Institutional Presentation
TIM Participações
336
593
2Q15 3Q15 4Q15 1Q16 2Q16
Moving ahead: improving performance
71.3
50
100
150
jun-14 jun-15 jun-16
 Political stability
 Inflation back to single digits
 Better perspectives for GDP (positive in 2017)
 Improving consumer confidence
 Better exchange rate
Source: FGV
Source: IBGE
Mobile Serv. Net Revenues (YoY%) shows first
signs of recovery after hitting bottom in 1Q16.
Normalized EBITDA* (YoY%) continues to be
supported by efficiency program while
benefited by revenues recovery path.
Early signs of macro improvements Leading to better results
8.89
10.67
8.84
jun-15 dez-15 jun-16
Operational KPIs advances
Bytes of Use (BOU)
(bytes of use per data customers)
Postpaid Net Additions
(thd lines)
(Base 100: September, 2005)
12M Inflation
(IPCA, %)
-5.6%
-7.2%
-8.7% -9.2%
-6.8%
2Q15 3Q15 4Q15 1Q16 2Q16
-3.3%
-2.7%
-5.3%
-13.5%
-6.5%
2Q15 3Q15 4Q15 1Q16 2Q16
Prepaid Customer Base (Top-up)
+77%
-236 -33
213
4Q15 1Q16 2Q16
2Q16*
1Q16 abr/16 mai/16 jun/16 jul/16
Consumer Confidence Index
12M Inflation
dec-15
*2Q16 = Apr and May/2016
4G
x2
apr/16 may/16
*Normalized for towers sale & other effects
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Institutional Presentation
TIM Participações
Portfolio
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Institutional Presentation
TIM Participações
0%
20%
40%
Hire again your
daily package
Increase your
daily package
Keep
navigating with
reduced speed
Portfolio evolution: from one size fits all to mass customization
New portfolio
represents
of overall base
NewPortfolio
Evolution
% of new offers over customer base; growth
Postpaid
Controle
Prepaid
Nov/15 Jun/16
Jun-15
Jul-15
Aug-15
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Jun-16
(thd lines)
Postpaid Mobile Number Portability
Prepaid Developments Postpaid Developments
 Pricing Movements:
o Price-up of Infinity base
o New PRE offer focus shift: more for more
R$10/week
500MB + 100min
R$7/week
150MB + 100min
From: To:
 Customization according to customers’ needs
o Micro segmentation with real time decision (CRM 1 on 1)
 Data Monetization
o Bundle offers (data + voice) with
recurrence
o New approach to data caps: user
conscious decision (Safety Mode)
 Controle Plans:
o Gradual reacceleration of migration machine
o Higher price, smaller volume
 Consumer Postpaid:
o Price-up for Liberty base (voice+data)
o Segmentation by data usage: Giga allowance
 Corporate turnaround showing results:
o Positive net adds: 3 consecutive months
o Positive MNP figures
o Improving customer satisfaction
o Moving up on clients pyramid
New Portfolio Penetration
20
Institutional Presentation
TIM Participações
36%
43%
2Q15 2Q16*
54%
59%
214 139
1,151 1,370
2Q15 2Q16
6.0
7.7
2Q15 2Q16
Data services highlights
(R$ mln; YoY growth)(R$; YoY growth)
+27%
SMS
Innovative
Fast growing on 4G utilization
(data customers using 4G; YoY)
Data penetration increases in all segments
(data users over customer base)
+19%
-35%
+11%
Source: TIM
Devices Sale Mix
75%
10%
17%
90%
1Q15 2Q15 3Q15 4Q15 1Q16 2Q16
70%59%
3G
4G
VAS ARPU VAS Net Revenues
Smartphone
penetration
Controle
Postpaid
Prepaid
~10%
~30%
2T15 2T162Q15 2Q16
*2Q16 = May/2016
2Q16*
+3x
68%
79%
21
Institutional Presentation
TIM Participações
Quality & Network Evolution
22
Institutional Presentation
TIM Participações
~10%
>20%
2Q15 2Q16
0.92 0.71
1.18
0.98
2015 2016
2G
3G
4G
2G
3G
4G
Higher investments on innovative services Improving Quality along
CAPEX cycle
Cities within Anatel’s Target
(last data available in %)
Data
Accessibility
Data Drop
4G 3G
Data Speed indicators
(by Ookla¹)
CAPEX Evolution: doing more with less
CAPEX trend
reviewed downward
2016-18
Plan Update
Organic CAPEX (ex-license)
(R$ bln)
Mobile CAPEX per Technology
(%)
6M15
6M16
(1) Quarterly average; generated from TIM’s analysis over Ookla Speedtest data for 2G/3G networks.
Throughput downlink and uplink in kbps, latency in ms. * 2Q16 until May, last data available
-20%
2Q
1Q
-18%
-23%
2.11
1.69
6M
2Q15 2Q16* 2Q15 2Q16*
+45% -17%
Throughput
Downlink
Latency
4G Traffic Evolution
(%)
CAPEX
over Sales
24% 22%
94%
98%
100% 100%
mar/15 mar/16
98% 100%
99% 100%
mar/15 mar/16
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Institutional Presentation
TIM Participações
4G – Widening the gap
Network developments: accelerating 4G while advancing on 3G
3G – Advancing
Coverage
1.96k
3.63k
2.58k
1.08k
83%
93% 89%
78%
TIM P1 P3 P4
Number of
Sites (000)¹
Fiber
Infrastructure
61.2
70.7
>3,900
>4,900
2Q15 3Q15 4Q15 1Q16 2Q16
Sites connected
with fiber (FTTS)
Km of Fiber
(‘000)
(1) Last data available
-13% YoY
on Leased Lines
costs in 2Q16
+25pp
YoY
+7x
YoY
# pop.
+2pp
YoY
# cities
+21%
YoY
# pop.
# cities
12.8
18.0
13.2
11.5
TIM P1 P3 P4
9.2
5.8
6.5
5.3
TIM P1 P3 P4
579
227 204
161
64%
57% 56%
53%
TIM P1 P3 P4
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Institutional Presentation
TIM Participações
Transforming the fixed infrastructure
SP
RJ
 National fiber Backbone: 10 POPs and 14,500 km
 National Voice Backbone: 9 switching voice centrals
and 150 interconnection points
 International Interconnection: two nodes in RJ and
SP managing international traffic
 Satelite networks links in 9 cities
 AES Atimus acquisition in 2011, later called TIM Fiber
 Extensive optical fiber network with 5.5 thousand km
 Coverage in metropolitan areas of RJ and SP
 Potential market of 8.5 million households and 550
thousand companies in 21 cities
Intelig Atimus
Central Switch
Fiber Network
Satelite Station
Central ATM and IP network
Submarine cable
MAN – Metropolitan Network
Presence
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Institutional Presentation
TIM Participações
Asset Optimization
2013a 2014a 2015e 2016e 2017e
 Indoor coverage increase in cities already covered with LTE
% of urban population covered with 4G
4G with 1.8
4G with 2.5 only
+6 p.p.
+7 p.p.
 Refarming to be applied in other cities
Towers Sale:
Largely supporting capex
increase
Possible
Technologies
850
MHz
Band 900
MHz
1800
MHz
2100
MHz
2500
MHz
700
MHz
2G
3G
2G
3G
2G
4G
3G 4G 4G
Efficient use of spectrum portfolio
to…
Towers sold
Asset optimization
Estimated value of the deal
Towers to be transferred to
American Tower
3 Closings in 2015 and
1 in 2016
Cash in from towers sale
From…
Refarming 1,800MHz
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TIM Participações
Regulatory Update
27
Institutional Presentation
TIM Participações 27
Main regulatory topics for 2016
3Q16
Aug SepJuly
Quality of Service
Regulation
• Public consultation
on the revision of KPI
targets of all services
(Launch expected)
New regulatory model
(3/3)
• ANATEL decision on
fixed concession
conditions to 2016-
2020 review. (New
contracts to be
signed until Dec/16)
Auction
• Auction of
remaining 1.800,
1.900 and 2.500
MHz spectrum.
Authorization
signed.
Human Exposure to
EMF
• Public Consultation
on the revision of
human exposure to
Electromagnetic
Fields.
2Q16
May JuneApril
Broadband
• Fixed data-capped
plans temporarily
banned, until
ANATEL’s decision
700 MHz
• LTE deployment
approval in Rio
Verde (expected
May).
Res. 664/2016
• ANATEL postponed
(Dec/16) the review
of concession
contracts and
universalization
goals.
New regulatory
framework
• MiniCom final report
with competition
diagnosis and
guideline for
ANATEL's actions
Net Neutrality
• Presidential Decree
published on May
11th including topics
as Traffic
discrimination,
Transparency,
Personal Data and
Business Models
(Zero Rating).
Brasil Inteligente
• Lauched targets to
promote universal
internet access
(2019)
Interconnection
regulation
• Public
Consultation on
the revision of the
interconnection
regulation
(Launch expected)
General Plan on
Competition Targets
• Public
Consultation for
the quadrennial
evaluation of
relevant markets
and asymmetric
regulatory
measures
(Launch expected)
RAN Sharing in rural
areas (TIM and Vivo)
• ANATEL approval
on RAN Sharing
between TIM and
Vivo to comply
rural
commitments
(Decision
expected)
700 MHz
• LTE-700MHz
launched in Rio
Verde/GO.
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Financial Data
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TIM Participações
Revenues & EBITDA: changing trajectory
-5.6%
-7.2%
-8.7% -9.2%
-6.8%
2Q15 3Q15 4Q15 1Q16 2Q16
38%
39% 39%
43%
45%
2Q15 3Q15 4Q15 1Q16 2Q16
-7.2%
-5.9%
-1.8%
3.0%
7.0%
2Q15 3Q15 4Q15 1Q16 2Q16
Mobile Service Net Revenues
(YoY%)
VAS over Mobile Service Net Revs.
(%)
Total ARPU stead growth
(YoY%)
Normalized EBITDA Margin Expansion*
(%)
29.5% 30.2%
31.5%
2Q15 1Q16 2Q16
*Normalized for towers sale & other effects
Service EBITDA Margin
34.4% (+2pp vs 1Q16)
(%YoY; R$ bln)
1.34 1.29 1.30
1.48
1.16 1.20
1Q15 2Q15 3Q15 4Q15 1Q16 2Q16
2.0%
-3.3% -2.7%
-5.3%
-13.5%
-6.5%
1Q15 2Q15 3Q15 4Q15 1Q16 2Q16
Normalized EBITDA Evolution*
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OPEX: promoting overall business efficiency, despite recent macro challenges
(R$ mln)
OPEX Evolution (ex-COGS & ITX)
2,096
2,018
1,954
4Q15 1Q16 2Q16
2.0% -4.8%(% YoY)
2Q16 OPEX Main Achievements
(R$ mln)
% YoY
-17%
-11%
+3%
-57%
-2.9%
Opex ex-COGS & ITX
273
219
852
966ITX & Network
Personnel Expenses
Selling & Marketing
COGS
Total Opex Evolution
(R$ mln)
2,640
2,692
2,616
4Q15 1Q16 2Q16
-26.9% -14.9%(% YoY) -16.1%
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Perspectives
32
Institutional Presentation
TIM Participações
Preliminary mobile market scenario & TIM revenue share evolution
Mobile Market Plan Update
(Mobile Service Net Revenues; R$ bln)
TIM’s Revenue Share Evolution
(Mobile Service Net Revenues; %)
24.5%
23.2%
>24%
2014 2015 2016e 2017e 2018e
63.4
61.3
62.3
64.2
2015 2016e 2017e 2018e
-3.2% +1.6%
+3.0%
Customer Base
(# lines)
Prepaid
Controle
Postpaid
Total Base66mln Prepaid
Controle
Postpaid
Consumer
Corporate
Revenues Trend 2014-15 2016-18
2015 2016e 2017e 2018e
33
Institutional Presentation
TIM Participações
11.7
-0.7 -1.0
11.1
2015FY Inflation &
Structural
Growth
Volume
Driven
Completion
of Previous
Efficiency Plan
New Plan 2018FY
Cost transformation plan
OPEX Breakdown Evolution
(R$ bln)
OPEX Evolution
(R$ bln)
2014
2015
2016e
2017e
2018e
4G 3G 2G
Mobile Capex per Technology
(R$ mln)
Capex Plan
Run rate Capex
reduction -0.9 bln
(R$ bln)
2016-18
<14 bln
2016-18
~12.5 bln
Previous Plan Plan Update
-3.4
Cash Costs
(R$ bln)
-4.5
16.5
2015 2016e 2017e 2018e
11.1
11.7
>12
2015 2016e 2017e 2018e
Run rate Opex
reduction -0.6 bln
-1.7
>4
4.8
3.9
2015 2016e 2017e 2018e
-1.11.6
34
Institutional Presentation
TIM Participações
Detailing the plan
OPEX Program
Business Process Optimization: BPOuts, internal customer
care re-sizing, zero-base approach on G&A
Customer Process Re-engineering: Digital/not-human sales
& care; best CEX E2E approach; re-negotiation vs third parties
Sales Channels Redesign: Recharge cost reduction, revised
go2market and compensation scheme (quality vs quantity)
Network & IT Opex Optimization: Vendor consolidation,
energy MGM optimization, make vs buy
R$ bln
0.3
0.2
0.2
0.3
New Plan
Previous Plan
0.1
0.3
0.2
0.1
Capex Program
Business Process Optimization: Headcount right-sizing
(-800 HC in headquarter)
Support and Discretionary Cost Rationalization
Zero Leased Lines Project: Fiber and LL swap, fiber and MW
roll-out; >20,000 km optical fiber construction 2015-17
Other Network Savings: On maintenance and site rental (ran
sharing)
0.7
1.0
Previous Plan Plan Update
4G Urban Population Covered
(%)
411 Cities covered
59%
87%
92%
2015 2016e 2017e 2018e
Δ New Plan:
>600 cities
82%
86%
93%
2015 2016e 2017e 2018e
3G Urban Population Covered
(%)
Δ New Plan:
~1,000 cities
1,839 Cities covered
35
Institutional Presentation
TIM Participações
Guidance summary update
KPIs Targets
Revenue share above 24%
at 2018
EBITDA Margin
Opex
Service Revenues
(Mobile)
Capex
Opex run rate reduction -R$0.6 bln
from FY15 to FY18
Margin expansion for every
year between 2016-18
~ R$12.5 bln 2016-18 period
3G/4G Coverage >90%
-R$0.9 bln run rate reduction vs 2015
Plan Update
36
Institutional Presentation
TIM Participações
Safe Harbor
TIM on the
Web
Statements in this presentation, as well as oral statements made by the
management of TIM Participações S.A. (the “Company”, or “TIM”), that are not
historical fact constitute “forward looking statements” that involve factors that
could cause the actual results of the Company to differ materially from historical
results or from any results expressed or implied by such forward looking
statements. The Company cautions users of this presentation not to place undue
reliance on forward looking statements, which may be based on assumptions
and anticipated events that do not materialize.
TIM website: www.tim.com.br
Investor Relations website: www.tim.com.br/ir
TIM on Twitter: @TIMBrasil
Investor Relations Twitter: @TIM_RI
TIM on Facebook: www.facebook.com/timbrasil
TIM on YouTube: www.youtube.com/timbrasil
37
Institutional Presentation
TIM Participações
37

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2Q16 Institutional Presentation

  • 1. 1 Institutional Presentation TIM Participações TIM Brasil Institutional Presentation 2nd QTR 2016
  • 2. 2 Institutional Presentation TIM Participações Telecom Landscape 4 TIM Brasil 9 TIM’s Strategy 14 Portfolio 19 Quality & Network Evolution 22 Regulatory Update 27 Financial Data 29 Perspectives 32 Agenda *Click on the page number to access the section
  • 4. 4 Institutional Presentation TIM Participações 45 41 34 34 30 5 178 135 57 24 22 16 188% 182% 171% 169% 165% 126% 1,295 726 367 266 258 ARPU Ranking (US$) Service Revenues Ranking Mobile Penetration Ranking Customer Base Ranking (Mln lines) Telecom Landscape Source: Merrill Lynch – 2Q16 Global Wireless Matrix (1Q16 data) | Top 5 + Brazil Brazilian market is reaching maturity but there is still room for user profitability and the main opportunity is in data 5th (-1 vs. 1Q16) 21th (-1 vs. 1Q16) 40th (-1 vs. 1Q16)9th (= vs. 1Q16) (%) (US$ bln) China India USA Indonesia Brazil Arab. Emir. Finland Hong Kong Russia Greece Brazil USA China Japan India UK Brazil Canada USA Switzerland Norway Qatar Brazil
  • 5. 5 Institutional Presentation TIM Participações A better macroeconomic scenario (vs. previous plan): Brazil facing a tough scenario but improving trend for 2017-18 Current Situation: Source: 2016-2018 Plan: IMF estimates for GDP; Internal estimates for exchange rates forecast and inflation Plan update: Focus report of BACEN of June 17th, 2016 Real GDP Growth Exchange Rate Inflation  A more stable political ambient (new lower house president, acting president to be confirmed as effective)  Market sees improvement in the economy in 2017  Early signs of macro improvements already impacting consumer’s confidence Previous Plan Plan Update 0.1% -3.5% -3.8% 0.0% 1.7% -3.8% -3.3% 1.0% 2.0% 2014 2015 2016e 2017e 2018e 2.66 3.90 ~3.50 2014 2015 2016e 2017e 2018e 6.4% 10.7% 7.0% 5.4% 5.0% 7.3% 5.4% 4.7% 2014 2015 2016e 2017e 2018e (%) (%) (R$/USD EoP)
  • 6. 6 Institutional Presentation TIM Participações The industry mobile revenue represented 52% of the total industry revenues in 1Q16 Mobile Fixed Fixed BB Pay-TV Group Customers 1Q16 (000´s) 67,269 609 276 n.a. 68,154 Market share 1Q16 26.1% 1.4% 1.1% n.a. --- Net Adds 12M (000´s) -8,480 54 105 n.a. -8.,.321 Net Revs 1Q16 (R$ Mln) 3,771 181 3,952 ARPU 1Q16 (R$) 17.2 n.a. n.a. n.a. --- Mobile Fixed Fixed BB Pay-TV Group Customers 1Q16 (000´s) 73,271 14,857 7,396 1,780 97,304 Market share 1Q16 28.4% 34.4% 28.7% 9.4% --- Net Adds 12M (000´s) -8,609 -351 258 50 -8,652 Net Revs 1Q16 (R$ Mln) 6,213 4,218 10,431 ARPU 1Q16 (R$) 26.9 n.a. n.a. n.a. --- Mobile Fixed Fixed BB Pay-TV Group Customers 1Q16 (000´s) 65,289 11,429 8,198 9,850 94,766 Market share 1Q16 25.3% 26.5% 31.8% 52.0% --- Net Adds 12M (000´s) -6,653 -304 467 -417 -6,907 Net Revs 1Q16 (R$ Mln) 3,006 5,948 8,954 ARPU 1Q16 (R$) 14.0 n.a. n.a. n.a. --- Mobile Fixed Fixed BB Pay-TV Group Customers 1Q16 (000´s) 47,749 14,856 6,363 1,181 70,149 Market share 1Q16 18.5% 34.4% 24.7% 6.2% --- Net Adds 12M (000´s) -2,640 -1,257 -126 -52 -4,075 Net Revs 1Q16 (R$ Mln) 2,032 4,507 6,539 ARPU 1Q16 (R$) 16.7 n.a. n.a. n.a. --- TIM represents 23.1% of the industry mobile revenue1 1 - Mobile revenue considers only the 5 major players. Oi numbers are adjusted to include corporate mobile Source: Anatel and players’ financial statements Mobile Revenues Share Nextel Oi Claro TIM Vivo Brazilian Telcos X-Ray 30.5% 31.7% 33.2% 36.7% 38.0% 25.6% 26.6% 26.5% 24.1% 23.1% 17.5% 17.7% 17.5% 17.9% 18.4% 18.3% 17.4% 16.6% 15.5% 15.,0% 8.1% 6.6% 6.1% 5.8% 5.4% 2012 2013 2014 2015 1Q16
  • 7. 7 Institutional Presentation TIM Participações 63.9 24.3 22.9 16.7 14.8 14.1 11.6 10.6 8.0 8.0 8.4 6.1 6.1 4.6 3.9 4.2 4.1 3.6 3.4 3.9 3.7 2.3 2.1 1.9 0.8 0.8 0.5 143% 116% 138% 109% 131% 126% 123% 118% 97% 120% 122% 207% 88% 115% 99% 127% 119% 90% 126% 120% 109% 102% 120% 124% 100% 99% 95% SP MG RJ BA RS PR PE CE PA GO SC DF MA PB ES MT RN AM MS PI AL SE RO TO AC AP RR Base Móvel (MM) Penetração (base/pop) A5:PR/SC * Population 18.1 Mln * Mobile base 22.6 Mln * Penetration 124.5% * TIM’s Market Share 52.2% A6:RS * Population 11.3 Mln * Mobile base 14.8 Mln * Penetration 131.2% * TIM’s Market Share 11.7% Mobile market: Regional overview Penetration per Estate (May/16) Source: Anatel, IBGE A1e A2: SP * Population 44.7 Mln * Mobile base 63.9 Mln * Penetration 142.9% * TIM’s Market Share 25.6% A3:RJ/ES * Population 20.6 Mln * Mobile base 26.8 Mln * Penetration 130.1% * TIM’s Market Share 13.8% A4:MG * Population 21.0 Mln * Mobile base 24.3 Mln * Penetration 115.8% * TIM’s Market Share 24.4% A7:CO * Population 19.7 Mln * Mobile base 26.5 Mln * Penetration 134.4% * TIM’s Market Share 14.6% A8:NO * Population 20.5 Mln * Mobile base 18.9 Mln * Penetration 92.5% * TIM’s Market Share 29.3% A9:BA/SE * Population 17.5 Mln * Mobile base 19.0 Mln * Penetration 108.9% * TIM’s Market Share 20.4% A10:NE * Population 32.4 Mln * Mobile base 38.4Mln * Penetration 118.6% * TIM’s Market Share 32.8% TIM: Market share leader TIM: 2nd position in market share Mobile base (mln) Penetration (base/pop) A1 e A2 A3 A4 A5 A6 A7 A8 A9 A10
  • 9. 9 Institutional Presentation TIM Participações A solid history of growth TIM’s Position 1998 2003 2009 2016 Purpose To connect and take care of every customer, so everyone can do more  Care about the costumer  Transparency  Commitment  Innovation  Agility Values New Position & New Brand Shareholders’ Structure TIM Celular S.A. Intelig TIM Brasil Serv. e Part. S.A. Free Float Telecom Italia 100% TIM Participações S.A. ON: 33% (808,249,935)ON: 67% (1,611,969,946) 100%100%
  • 10. 10 Institutional Presentation TIM Participações Knowing TIM better  Presence in Brazil since 1998  18th largest Private Company in Brazil (Exame Magazine - 2015)  Approximately R$20 billion of Market Capitalization 15,000 km fiber optical backbone 5,500 km fiber optical backhauling Growth via Acquisiton 95% of urban pop. coverage (3,460 cities) Leader in 4G coverage (579 cities) >11 million 4G users 5% 27% 29% 35% 45% 48% 2010 2011 2012 2013 2014 2015 4.2 4.7 5.1 5.2 5.5 5.4 2010 2011 2012 2013 2014 2015 20.3 24.8 27.8 29.7 29.0 25.8 2010 2011 2012 2013 2014 2015 Gross Revenues (R$ bln) Data Penetration (over customer base) EBITDA (R$ bln) CAGR +5% CAGR +5% 64 million customers ~12 thousand employees 183 own stores
  • 11. 11 Institutional Presentation TIM Participações  Statutory Audit Committee: • Report to Board of Directors • Oversight Financial reporting • Analyze anonymous complaints  Compensation Board and Internal Control and Risk Board operate indefinitely and act independently  Whistleblower channel website: Brazilian Law “Lei das S.A” Legal Requirements Demand for transparency and disclosures Highest level of Corporate Governance Requirement of protection for minority shareholders Unique Telco company listed on the Novo Mercado Committees to Reinforce and Guarantee Solid Corporate Governance 10 members (3 independents) 3 members (3 independents) 3 members (3 independents) 3 members 5 members (2 independents) 8 members  Equal rights: vote, dividends and tag along  Higher liquidity • Single class of share (ordinary shares)  Greater independence of Board of Directors (at least 30%)  Strict disclosure policy Corporate Governance
  • 12. 12 Institutional Presentation TIM Participações Corporate Social Responsibility Founded in July, 2013 MISSION: We are committed to creating and strengthening resources and strategies for the democratization of science and innovation that promote human development in Brazil, with mobile technology as one of the main facilitators. Joined UN Global Compact in 2008 Member of ISE (Sustainability Index) for 8 consecutive years Member of ICO2 (Efficient Carbon Index) for 6 consecutive years ISO 14001 certified since 2010, 1st Brazilian telco Sustainability TIM Stands out in Sustainability In public schools  185,000 children and 6,300 professors In museums and science and technology centers  More than 70,000 people  R$2.5 million in funding In public administration  Participatory Urban Caretaker o 4 municipalities  Cultural maps o 7 municipalities and RS & CE government In the federal institutions of professional and technological education  TIM Tec o MOOC platform  Partnership with 5 federal institutes Commitment with the 2014-16 Social Investment Plan: R$45 million
  • 14. 14 Institutional Presentation TIM Participações 14 Strategic Guidelines Telecom industry transformation from Voice to Data Market maturity and user behavior change impacting Customer Base and Positioning Challenging Macroeconomic Scenario Infrastructure requirements evolving with Data and 4G Context Changes Key Strategic Priorities Reset positioning: Network Quality / Offer Innovation / Customer Experience Protect value of Prepaid base: From Market Share to Revenue Share Increase share of Mid/High Value customers: focus on higher value Stabilize Corporate Business: accelerate Top /Enterprise and turnaround SMB Sustain Network Investment with prioritized approach and focus on 4G Focus on Efficiency: as a structural element I II III IV V VI
  • 15. 15 Institutional Presentation TIM Participações 98 210 07 08 09 10 11 12 13 14 15e 16e 17e 18e 0.41 0.42 0.42 0.42 0.42 0.36 0.32 0.24 0.16 0.10 0.06 0.03 0.02 07 08 09 10 11 12 13 14 15e 16e 17e 18e 19e 64 602 14 15e 16e 17e 18e 19e Community Era MTR Stabilization Market conditions require a new STRATEGY Multiple SIM cycle Prepaid segment to follow SIM card cycle Data traffic booming Data overcoming voice revenues by 2016 Expansion Consolidation 07 08 09 10 11 12 13 14 15 16e 17e 18e 11 12 13 14 15e 16e 17e Brazil Mobile Traffic (PB) Mln customers 82 min 07 08 09 10 11 12 13 14 15e 16e Voice slowdown Avg Market MOU(min) Source: Internal estimates and BofA ML Global Matrix < 117 min Data Era R$ Reality Check: Transition Phase Transition Industry Evolution Path
  • 16. 16 Institutional Presentation TIM Participações o Volume Driven (market share) o Base of Pyramid o Offer Based on Community o Handset leadership (focus on volume) o Mass Channels o Mobile + B2C o Value Driven (value share) o Big Middle of Pyramid + Value Clients o Bundle of Voice + Data + Off-net o Handset Support (focus on value) o Value Channels o Mobile + B2C + B2B + selective convergence 15 16 17 18 19 OLD go2market NEW go2market Commercial Strategy Evolution Recurring billing Protection of data value Customer spending concentration Voice + data bundles On-net + off- net voice NEW PORTFOLIO MODEL
  • 17. 17 Institutional Presentation TIM Participações 336 593 2Q15 3Q15 4Q15 1Q16 2Q16 Moving ahead: improving performance 71.3 50 100 150 jun-14 jun-15 jun-16  Political stability  Inflation back to single digits  Better perspectives for GDP (positive in 2017)  Improving consumer confidence  Better exchange rate Source: FGV Source: IBGE Mobile Serv. Net Revenues (YoY%) shows first signs of recovery after hitting bottom in 1Q16. Normalized EBITDA* (YoY%) continues to be supported by efficiency program while benefited by revenues recovery path. Early signs of macro improvements Leading to better results 8.89 10.67 8.84 jun-15 dez-15 jun-16 Operational KPIs advances Bytes of Use (BOU) (bytes of use per data customers) Postpaid Net Additions (thd lines) (Base 100: September, 2005) 12M Inflation (IPCA, %) -5.6% -7.2% -8.7% -9.2% -6.8% 2Q15 3Q15 4Q15 1Q16 2Q16 -3.3% -2.7% -5.3% -13.5% -6.5% 2Q15 3Q15 4Q15 1Q16 2Q16 Prepaid Customer Base (Top-up) +77% -236 -33 213 4Q15 1Q16 2Q16 2Q16* 1Q16 abr/16 mai/16 jun/16 jul/16 Consumer Confidence Index 12M Inflation dec-15 *2Q16 = Apr and May/2016 4G x2 apr/16 may/16 *Normalized for towers sale & other effects
  • 19. 19 Institutional Presentation TIM Participações 0% 20% 40% Hire again your daily package Increase your daily package Keep navigating with reduced speed Portfolio evolution: from one size fits all to mass customization New portfolio represents of overall base NewPortfolio Evolution % of new offers over customer base; growth Postpaid Controle Prepaid Nov/15 Jun/16 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 (thd lines) Postpaid Mobile Number Portability Prepaid Developments Postpaid Developments  Pricing Movements: o Price-up of Infinity base o New PRE offer focus shift: more for more R$10/week 500MB + 100min R$7/week 150MB + 100min From: To:  Customization according to customers’ needs o Micro segmentation with real time decision (CRM 1 on 1)  Data Monetization o Bundle offers (data + voice) with recurrence o New approach to data caps: user conscious decision (Safety Mode)  Controle Plans: o Gradual reacceleration of migration machine o Higher price, smaller volume  Consumer Postpaid: o Price-up for Liberty base (voice+data) o Segmentation by data usage: Giga allowance  Corporate turnaround showing results: o Positive net adds: 3 consecutive months o Positive MNP figures o Improving customer satisfaction o Moving up on clients pyramid New Portfolio Penetration
  • 20. 20 Institutional Presentation TIM Participações 36% 43% 2Q15 2Q16* 54% 59% 214 139 1,151 1,370 2Q15 2Q16 6.0 7.7 2Q15 2Q16 Data services highlights (R$ mln; YoY growth)(R$; YoY growth) +27% SMS Innovative Fast growing on 4G utilization (data customers using 4G; YoY) Data penetration increases in all segments (data users over customer base) +19% -35% +11% Source: TIM Devices Sale Mix 75% 10% 17% 90% 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 70%59% 3G 4G VAS ARPU VAS Net Revenues Smartphone penetration Controle Postpaid Prepaid ~10% ~30% 2T15 2T162Q15 2Q16 *2Q16 = May/2016 2Q16* +3x 68% 79%
  • 22. 22 Institutional Presentation TIM Participações ~10% >20% 2Q15 2Q16 0.92 0.71 1.18 0.98 2015 2016 2G 3G 4G 2G 3G 4G Higher investments on innovative services Improving Quality along CAPEX cycle Cities within Anatel’s Target (last data available in %) Data Accessibility Data Drop 4G 3G Data Speed indicators (by Ookla¹) CAPEX Evolution: doing more with less CAPEX trend reviewed downward 2016-18 Plan Update Organic CAPEX (ex-license) (R$ bln) Mobile CAPEX per Technology (%) 6M15 6M16 (1) Quarterly average; generated from TIM’s analysis over Ookla Speedtest data for 2G/3G networks. Throughput downlink and uplink in kbps, latency in ms. * 2Q16 until May, last data available -20% 2Q 1Q -18% -23% 2.11 1.69 6M 2Q15 2Q16* 2Q15 2Q16* +45% -17% Throughput Downlink Latency 4G Traffic Evolution (%) CAPEX over Sales 24% 22% 94% 98% 100% 100% mar/15 mar/16 98% 100% 99% 100% mar/15 mar/16
  • 23. 23 Institutional Presentation TIM Participações 4G – Widening the gap Network developments: accelerating 4G while advancing on 3G 3G – Advancing Coverage 1.96k 3.63k 2.58k 1.08k 83% 93% 89% 78% TIM P1 P3 P4 Number of Sites (000)¹ Fiber Infrastructure 61.2 70.7 >3,900 >4,900 2Q15 3Q15 4Q15 1Q16 2Q16 Sites connected with fiber (FTTS) Km of Fiber (‘000) (1) Last data available -13% YoY on Leased Lines costs in 2Q16 +25pp YoY +7x YoY # pop. +2pp YoY # cities +21% YoY # pop. # cities 12.8 18.0 13.2 11.5 TIM P1 P3 P4 9.2 5.8 6.5 5.3 TIM P1 P3 P4 579 227 204 161 64% 57% 56% 53% TIM P1 P3 P4
  • 24. 24 Institutional Presentation TIM Participações Transforming the fixed infrastructure SP RJ  National fiber Backbone: 10 POPs and 14,500 km  National Voice Backbone: 9 switching voice centrals and 150 interconnection points  International Interconnection: two nodes in RJ and SP managing international traffic  Satelite networks links in 9 cities  AES Atimus acquisition in 2011, later called TIM Fiber  Extensive optical fiber network with 5.5 thousand km  Coverage in metropolitan areas of RJ and SP  Potential market of 8.5 million households and 550 thousand companies in 21 cities Intelig Atimus Central Switch Fiber Network Satelite Station Central ATM and IP network Submarine cable MAN – Metropolitan Network Presence
  • 25. 25 Institutional Presentation TIM Participações Asset Optimization 2013a 2014a 2015e 2016e 2017e  Indoor coverage increase in cities already covered with LTE % of urban population covered with 4G 4G with 1.8 4G with 2.5 only +6 p.p. +7 p.p.  Refarming to be applied in other cities Towers Sale: Largely supporting capex increase Possible Technologies 850 MHz Band 900 MHz 1800 MHz 2100 MHz 2500 MHz 700 MHz 2G 3G 2G 3G 2G 4G 3G 4G 4G Efficient use of spectrum portfolio to… Towers sold Asset optimization Estimated value of the deal Towers to be transferred to American Tower 3 Closings in 2015 and 1 in 2016 Cash in from towers sale From… Refarming 1,800MHz
  • 27. 27 Institutional Presentation TIM Participações 27 Main regulatory topics for 2016 3Q16 Aug SepJuly Quality of Service Regulation • Public consultation on the revision of KPI targets of all services (Launch expected) New regulatory model (3/3) • ANATEL decision on fixed concession conditions to 2016- 2020 review. (New contracts to be signed until Dec/16) Auction • Auction of remaining 1.800, 1.900 and 2.500 MHz spectrum. Authorization signed. Human Exposure to EMF • Public Consultation on the revision of human exposure to Electromagnetic Fields. 2Q16 May JuneApril Broadband • Fixed data-capped plans temporarily banned, until ANATEL’s decision 700 MHz • LTE deployment approval in Rio Verde (expected May). Res. 664/2016 • ANATEL postponed (Dec/16) the review of concession contracts and universalization goals. New regulatory framework • MiniCom final report with competition diagnosis and guideline for ANATEL's actions Net Neutrality • Presidential Decree published on May 11th including topics as Traffic discrimination, Transparency, Personal Data and Business Models (Zero Rating). Brasil Inteligente • Lauched targets to promote universal internet access (2019) Interconnection regulation • Public Consultation on the revision of the interconnection regulation (Launch expected) General Plan on Competition Targets • Public Consultation for the quadrennial evaluation of relevant markets and asymmetric regulatory measures (Launch expected) RAN Sharing in rural areas (TIM and Vivo) • ANATEL approval on RAN Sharing between TIM and Vivo to comply rural commitments (Decision expected) 700 MHz • LTE-700MHz launched in Rio Verde/GO.
  • 29. 29 Institutional Presentation TIM Participações Revenues & EBITDA: changing trajectory -5.6% -7.2% -8.7% -9.2% -6.8% 2Q15 3Q15 4Q15 1Q16 2Q16 38% 39% 39% 43% 45% 2Q15 3Q15 4Q15 1Q16 2Q16 -7.2% -5.9% -1.8% 3.0% 7.0% 2Q15 3Q15 4Q15 1Q16 2Q16 Mobile Service Net Revenues (YoY%) VAS over Mobile Service Net Revs. (%) Total ARPU stead growth (YoY%) Normalized EBITDA Margin Expansion* (%) 29.5% 30.2% 31.5% 2Q15 1Q16 2Q16 *Normalized for towers sale & other effects Service EBITDA Margin 34.4% (+2pp vs 1Q16) (%YoY; R$ bln) 1.34 1.29 1.30 1.48 1.16 1.20 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 2.0% -3.3% -2.7% -5.3% -13.5% -6.5% 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 Normalized EBITDA Evolution*
  • 30. 30 Institutional Presentation TIM Participações OPEX: promoting overall business efficiency, despite recent macro challenges (R$ mln) OPEX Evolution (ex-COGS & ITX) 2,096 2,018 1,954 4Q15 1Q16 2Q16 2.0% -4.8%(% YoY) 2Q16 OPEX Main Achievements (R$ mln) % YoY -17% -11% +3% -57% -2.9% Opex ex-COGS & ITX 273 219 852 966ITX & Network Personnel Expenses Selling & Marketing COGS Total Opex Evolution (R$ mln) 2,640 2,692 2,616 4Q15 1Q16 2Q16 -26.9% -14.9%(% YoY) -16.1%
  • 32. 32 Institutional Presentation TIM Participações Preliminary mobile market scenario & TIM revenue share evolution Mobile Market Plan Update (Mobile Service Net Revenues; R$ bln) TIM’s Revenue Share Evolution (Mobile Service Net Revenues; %) 24.5% 23.2% >24% 2014 2015 2016e 2017e 2018e 63.4 61.3 62.3 64.2 2015 2016e 2017e 2018e -3.2% +1.6% +3.0% Customer Base (# lines) Prepaid Controle Postpaid Total Base66mln Prepaid Controle Postpaid Consumer Corporate Revenues Trend 2014-15 2016-18 2015 2016e 2017e 2018e
  • 33. 33 Institutional Presentation TIM Participações 11.7 -0.7 -1.0 11.1 2015FY Inflation & Structural Growth Volume Driven Completion of Previous Efficiency Plan New Plan 2018FY Cost transformation plan OPEX Breakdown Evolution (R$ bln) OPEX Evolution (R$ bln) 2014 2015 2016e 2017e 2018e 4G 3G 2G Mobile Capex per Technology (R$ mln) Capex Plan Run rate Capex reduction -0.9 bln (R$ bln) 2016-18 <14 bln 2016-18 ~12.5 bln Previous Plan Plan Update -3.4 Cash Costs (R$ bln) -4.5 16.5 2015 2016e 2017e 2018e 11.1 11.7 >12 2015 2016e 2017e 2018e Run rate Opex reduction -0.6 bln -1.7 >4 4.8 3.9 2015 2016e 2017e 2018e -1.11.6
  • 34. 34 Institutional Presentation TIM Participações Detailing the plan OPEX Program Business Process Optimization: BPOuts, internal customer care re-sizing, zero-base approach on G&A Customer Process Re-engineering: Digital/not-human sales & care; best CEX E2E approach; re-negotiation vs third parties Sales Channels Redesign: Recharge cost reduction, revised go2market and compensation scheme (quality vs quantity) Network & IT Opex Optimization: Vendor consolidation, energy MGM optimization, make vs buy R$ bln 0.3 0.2 0.2 0.3 New Plan Previous Plan 0.1 0.3 0.2 0.1 Capex Program Business Process Optimization: Headcount right-sizing (-800 HC in headquarter) Support and Discretionary Cost Rationalization Zero Leased Lines Project: Fiber and LL swap, fiber and MW roll-out; >20,000 km optical fiber construction 2015-17 Other Network Savings: On maintenance and site rental (ran sharing) 0.7 1.0 Previous Plan Plan Update 4G Urban Population Covered (%) 411 Cities covered 59% 87% 92% 2015 2016e 2017e 2018e Δ New Plan: >600 cities 82% 86% 93% 2015 2016e 2017e 2018e 3G Urban Population Covered (%) Δ New Plan: ~1,000 cities 1,839 Cities covered
  • 35. 35 Institutional Presentation TIM Participações Guidance summary update KPIs Targets Revenue share above 24% at 2018 EBITDA Margin Opex Service Revenues (Mobile) Capex Opex run rate reduction -R$0.6 bln from FY15 to FY18 Margin expansion for every year between 2016-18 ~ R$12.5 bln 2016-18 period 3G/4G Coverage >90% -R$0.9 bln run rate reduction vs 2015 Plan Update
  • 36. 36 Institutional Presentation TIM Participações Safe Harbor TIM on the Web Statements in this presentation, as well as oral statements made by the management of TIM Participações S.A. (the “Company”, or “TIM”), that are not historical fact constitute “forward looking statements” that involve factors that could cause the actual results of the Company to differ materially from historical results or from any results expressed or implied by such forward looking statements. The Company cautions users of this presentation not to place undue reliance on forward looking statements, which may be based on assumptions and anticipated events that do not materialize. TIM website: www.tim.com.br Investor Relations website: www.tim.com.br/ir TIM on Twitter: @TIMBrasil Investor Relations Twitter: @TIM_RI TIM on Facebook: www.facebook.com/timbrasil TIM on YouTube: www.youtube.com/timbrasil