1. Cindi Blaj
cindi_blaj@yahoo.com
360-909-2698
SKILLS SUMMARY:
• Business professional with a positive spirit that drives problem-solving skills to achieve end
results–gets the job done, well.
• Team player who utilizes analytical approach and common sense to maximize internal
resources to enhance operations.
• Liaison for nationally regionalized business/technical teams, coordinating and executing
solution development, testing and training efforts for immediate and global project goals.
EXECUTIVE SUMMARY:
• Liaison and facilitation of technical, functional, vendor, and software development projects
and teams within clinical, academic, manufacturing, governmental, information technology,
insurance, finance, and research environments .
• Strong experience implementing diverse systems throughout all phases of SDLC, focusing
to provide complete user/technical documentation, user satisfaction, and user-friendly
training materials.
• Served as an Analyst for up to 42 simultaneous projects working as liaison between users
and technical developer teams to meet rigorous timelines, many of which were monitored
using various project management components (including but not limited to: requirement
definition, marketing analysis, GAP analysis, use case development, technical design and
resolution documentation, project and strategic plans, change control, testing plans and
execution, resource allocation, while utilizing various best practices methodologies).
• Experience with overcoming difficult timelines, utilizing various implementation strategies,
and addressing unexpected issues while maintaining a positive and professional demeanor.
SKILL SET:
• Marketing Leads Management solution to drive field sales for medical insurance plans (Proposal)
• Corporate website replacement project, administration and design for large Medicare supplement insurance
company (Proposal)
• State of Pennsylvania Medical Assistance online enrollment system for the DPW (Oracle/ConneXion)
• Order Entry Enhancements for 24/7 Durable Medical Equipment Call Center (Oracle/Powerbuilder)
• Construction Management Planning for new and existing development projects (Oracle/MS Project)
• Assessment of Medi-Cal Claims systems for DHHS (MS Office)
• FACETS Claims Processing Conversion and Historical Claims Testing Project (Sybase)
• HSD Diamond EDI/API integrated process and upgrade planning (Oracle/Powerbuilder)
• Rejected Claims Management (Java/DIAMOND)
• Grants Management Accounting segment of larger Oracle Financial Systems implementation project
• Y2K software/hardware remediation (146 varying clinical applications – from Oracle to Access)
• Integration of new NT network piloting a standardized suite of applications (Stockton Kaiser MC)
• Information Management database (Access)
• Residency Tracking database “ResQue” (Filemaker)
• Internal Medicine Residency Program and PACE Clinic Internet Site Development
• Data management of Clinical DOD collection team: qualitative/quantitative datasets
• Clinical Pharmacology Unit Research System: Research subjects and financial system design (Xenix)
• Hardware/Software systems analysis/project plan/negotiations (Windows 3.11 to 95)
• Illustration library for publications/web development (PageMaker/Photoshop)
• Department of Medical Education’s Informatics Training Newsletter “Asklepios Online” (PageMaker)
• Faculty Development Training Program (Varying Win 95/Mac clinical and desktop applications)

2. Cindi Blaj
cindi_blaj@yahoo.com
360-909-2698
Recent Experience as Independent and Volunteer (during recovery from several surgeries)
• 2014 – Present Computer Hardware Build Program – FREE GEEK, Portland, OR
• 2013 – 14 Social Security Disability Representative, Portland, OR
• Represented a disabled “hermit” with a 70 day SSDI approval
• 2013 Vegetarian Food Preparation serving the homeless – Food, Not Bombs, Portland, OR
• Prepared food for a homeless population in a local park setting
• 2013 Paleo Food Preparation serving private clientele - Rocklin, CA
• Independent preparation of paleo dishes for a private, small group
• 2013 Children’s Activities – Rock Harbor Church, Rocklin, CA
• Coordinated and delivered fun child activities for new mothers
• 2013 General Activities and Business – Friends of the Carpenter, Vancouver, WA
• Audited hours, reviewed and updated tracking databases, assisted disabled folks
• 2012 Landscaper for 40 unit apartment Building, Tacoma, WA
• Solely provided new and re-developed landscaping services for entire premises
• 2012 Clean and Sober Women’s Transitional Housing Business Development - Tacoma, WA
• Developed faith-based curriculum and management consultation
• 2011-2012 Proctor of Life Skills and Communication Training at DOC – Tacoma, WA
• Facilitated peer groups in basic life skills, MRT, and anger management meetings
• 2010 - 11 Legal Specialist – Dreamstar Auditing Concepts, Hawkins, WA
• Located and processed funds for national clients
• 2011 Business automation solutions – Larry Logan Life Coaching, Vancouver, WA
• Consulted new life coach on tracking and managing cases
• 2010 Oakley Signs & Print business expansion and web development, Portland, OR
• Designed and developed websites and signs for diverse business population
• 2009 Business automation solutions – Share House, Vancouver, WA
• Feasibility study, business process evaluation and recommendations for homeless
• 2009 Business development & fundraising – Giving Free Women’s House, Vancouver, WA
• Developed curriculum, fundraising activities, and management assistance
RELEVANT IT EXPERIENCE:
Sterling Insurance Inc. May 2008 to Aug 2008
Business Analyst, Information Technology (Contract)
• Business analyst and liaison for planning of Sterlingplans.com website replacement;
• Integration analysis for multiple strategic implementation projects;
• Design development and system specifications including requirements gathering, discovery and
documentation, charter and project plan development, status reports, scenarios and use case
documentation; traceability matrix; diagrams.;
• Leads management system interim and long term solution for field agent sales increases;
• Integrated solution requirements gathering and documentation, QA and UAT test planning;
• Research of existing system, documenting as-is and is-to-be operational changes in alignment with core
system selection process and content management system;
• Coordination and liaison with various departmental stakeholders and integrated project management
staff.
Environment: Windows XP, MS Office Visio; Lotus Notes; MS Project, SharePoint; various ERP feeder systems .

3. Cindi Blaj
cindi_blaj@yahoo.com
360-909-2698
Affiliated Computer Systems Jan 2008 to Mar 2008
Business Analyst, Information Technology (Contract)
• Business analyst and liaison for State of Pennsylvania Medical Assistance Healthcare System
modifications supporting an Operations Call Center and online enrollment program;
• Design development and system enhancements to address business requirements for quarterly updates,
including functional case documentation, research and mock-ups;
• Write and process daily SQL update scripts to support recipient enrollment modifications;
• QA and UAT testing including technical documentation;
• Research of existing system, documenting as-is and is-to-be operational changes;
• Coordination and liaison with developers and project management staff.
Environment: Windows NT, Toad for Oracle, MS Office with Outlook, ConneXion; Visio; Snag-IT.
Kenetics Concepts, Incorporated: Dec 2006 to Mar 2007
Business Analyst, Information Technology (Contract)
• Business analyst and liaison for complex integrated Durable Medical Equipment Order Entry System
Agile develivery of CSR/BRD requirements supporting a 24/7 Call Center and Physician Fee Service
Department;
• Design development and workflow enhancements to address business operations including business
requirement development and mock-ups;
• QA and UAT testing including technical documentation and release notes;
• Coordination, creation and dissemination of weekly status reports. Environment: Windows NT, MS
Office with Outlook, customized Oracle and Sybase databases with Powerbuilder; Visio; Snag-IT.
Kaiser Permanente: Sept 2004 to June 2006
Planning Specialist, Capital Projects
• Member of construction management team facilitating the purchase of medical equipment and furniture
for projects up to $250 million;
• Project Coordination of various medical center department development and renovation projects
supporting 15 project managers, and various medical departments throughout central California;
• UAT testing and troubleshooting of Oracle procurement database and integrated finance systems;
• Trainer of support staff on business systems;
• Workflow management and reorganization including technical and user documentation;
• Liaison between KP and external equipment and interior design vendors.
Environment: Windows NT, MS Office, customized Oracle, Java, Mainframe, financial systems, MS Project,
Lotus Notes.
Venturi Partners for State of California Health & Human Services: June 2004 to July 2004
Business Analyst, Administration (Contract)
• Develop and deploy a wide-ranged survey to assess the utilization of the Medi-Cal claims tracking
and analysis systems;
• Conduct interviews of DHHS claims and MedInfo Claims Product Development staff.
Environment: Windows NT, MS Office

4. Cindi Blaj
cindi_blaj@yahoo.com
360-909-2698
RELEVANT IT EXPERIENCE (continued):
Robert Half Technologies for ISLIP/AlloftheWorld.com: Sept 2003 to Oct 2003
Business Consultant, Operations (Contract)
• Review system and business methodologies, providing analysis and information for enhancement of
business practices for CPA and web development firms;
• Marketing analysis and planning.
Environment: Sybase, HTML, OCR, Windows NT, FTP, MS Office
Electronic Data Systems: Feb 2003 to April 2003
DHHS Change Support Analyst, Information Technology (Contract)
• Project coordination to close all outstanding DHS requests to modify the Medi-Cal claims system;
• Preparation of training presentation for HIPAA compliancy of Medi-Cal claims system including
customizations to accommodate EDI transactions, security, privacy, history and phase-in planning;
• Research and documentation of existing claims processing system;
• Problem-solving of assigned change support issues;
• Tracking of issues, hours, resources and project status for all assigned change support projects
supporting all phases of development for Medi-Cal claims system;
• Documentation of system modifications;
• Dissemination of resolution information to colleagues and DHS for official approval to close system
changes.
Environment: MS Office, PMP, MSProject 98, Cobol (light), Windows NT, Outlook
HealthNet: Nov 2002 to Dec 2002
IT Support (Medical Relief), Information Technology (Contract)
• Expedition and tracking of all IT related expenses and procurement.
Environment: MS Office, Lotus Notes
Regence Blue Cross/Blue Shield: June 2001 to Sept 2001
Testing Coordinator - REMAC Project (Contract):
• Coordination of integration and both system and UAT testing for the quality assurance of a complex
regional claims processing software (FACETS);
• Project management for assigned subprojects, including research, design and execution of testing
scenarios; liaison with business, configuration and development teams.
Environment: Sybase, Rational Requisite Pro, MS Office

5. Cindi Blaj
cindi_blaj@yahoo.com
360-909-2698
RELEVANT IT EXPERIENCE (continued):
Kaiser Permanente National Information Technology Oct 2000 to May 2001
Senior Business Analyst, Mid-Atlantic Claims Administration (Contract)
• Business Analyst for HSD Diamond Claims application (Oracle/PowerBuilder/Java) for national
development team;
• Acting liaison between technical team and business community; team coordination of EDI/API systems
related to claims processing throughout lifecycle;
• System and UAT testing facilitator;
• Coordination of development and rollout of integrated claims applications’ reporting;
• Consultant on information technology support process redesign throughout SDLC; documentation of
business requirements, QC testing, approach and design.
Environment: MS Office, UAT testing, EDI, Oracle, PowerBuilder, Java, SDLC.
Oregon Health Sciences University, Information Technology May 2000 to Sep 2000
Senior Business Analyst, Research and Academia (Contract)
• Project analysis, planning and documentation of academic research applications throughout SDLC with
emphasis on long-term Oracle solutions;
• Technical team lead promoting knowledge transfer from Oracle consultants to in-house technical staff;
project management including assessment, budget development, resource allocation, testing, and
training;
• Liaison representing work breakdown structure for budgeting both research functional teams with ITG
technical resources; identification of complex integration issues involving multiple, diverse feeder
systems and Oracle FIS modules;
• Consultation on multiple projects (data warehouse RFP development, Integrated Online Research
Administration, Point-of-Sale Systems, Banner upgrade for HR system, reporting);
• University-wide solution management of research related project requests helpdesk requests.
Environment: SDLC, Oracle, MS Office, ITG.
Kaiser Permanente, Information Technology Feb 1999 to Dec 1999
Project Analyst and Liaison “PAAL”, Y2K (Contract)
• Clinical liaison facilitating SDLC with diverse project teams in the development of local and large-scale
divisional NT/Win 95 projects including Y2K software/hardware remediation;
• Analysis and research of hardware and software systems supporting all departments within the
Stockton Medical Center pilot project to regionalize a standard menu-driven NT system;
• Departmental interviews and needs analysis for IT related requests;
• Database development team member: utilizing object-oriented design, initiating business
contact/analysis; producing requirement documentation; problem-solving; user acceptance testing with
emphasis on quality; providing conversion and solution implementation;
• System developer/librarian of Y2K legal documentation;
• User representative serving multiple IT teams/support systems. Auditor of Y2K software remediation
practices and documentation.
Environment: Windows NT/95, SDLC.

6. Cindi Blaj
cindi_blaj@yahoo.com
360-909-2698
RELEVANT IT EXPERIENCE (continued):
Providence Medical Center, Department of Medical Education Oct 1995 to July 1998
Medical Informatics Consultant / Training Manager – PACE Clinic and IM Residency Program
• Facilitator of the development/implementation of business solutions combining research, training, and
technology to support multilevel user base along clinical business practices;
• Technical liaison providing on-call Win/Mac systems support, curriculum development, training
delivery, project management, graphic illustration, database programming, Intranet and Internet site
development, Mac network administration, and troubleshooting.
Oregon Health Sciences University Dec 1995 to Sep 1997
Project Manager / Senior Research Assistant, Informatics
• Project coordination of ethnographic research efforts to identify and analyze information needs of
primary care clinicians throughout Oregon state, supervising/training data collection and staff;
• Multidisciplinary linguistics team member researching resolutions to communication/language barriers;
• Proctor/Trainer for Continuing Medical Education conferences in health informatics;
• Coordinator of informatics rotation for medical students;
• Grants accounting liaison.
Portland State University Regional Research Institute July 1994 to Oct 1995
Executive Director, Child Abuse Prevention
Equifax Accounts Receivable Services May 1992 to July 1994
Marketing Analyst, Risk Management Regional Sales
EDUCATION:
Bellingham Technical College: Project Management 2008
Portland State University: Business, Communications & Psychology
TRAINING / CERTIFICATIONS:
MS Project 2007 Level 1 MS Project 2007 Level 2
HSD Diamond Overview to 5.1 Oracle Financials: Costing & Billing
Oracle Financials: Grants Management Oracle Intro to PL/SQL
Edward Tufte Professional Communication Rural Health Conference, State of Oregon
Child Abuse Advocacy Child Abuse Leadership
Desktop Design Medline National Library of Medicine Certification
USDA Non-Profit Management Using Microsoft Project in Business
Medical Terminology Microsoft Professional Suite (Inc: Visio; PowerPoint; Project)

7. Cindi Blaj
cindi_blaj@yahoo.com
360-909-2698
Additional Miscellaneous Business Endeavors:
• CPA seasonal corporate tax reconciliation and business assistance, Vancouver, WA
• Bar Back / Food and Cocktail Server, Folsom Hotel, Folsom, CA
• Concierge/ Concierge Bartender and Cocktail/Food Server, Marriott, Rancho Cordova, CA
• Poorman’s Handyman construction company business planning and administration, Sacramento, CA
• Gallery special events coordinator for intimate international art gallery, Portland, OR
• Business solutions for international transportation company – needs assessment; business solutions
development and implementation; training.
• Retail sales management for 73 non-profit agencies for CASA’s Our Children’s Store
• Bethany Care Homes (Adult Foster Care Co-owner)
• Automotive Business Office Reorganization and Audit (Consultant)
• Sales of Recycled Toner Cartridges
• Bookstore opening/retail sales (Family owned and operated)
Additional Volunteer Activities:
• Women’s Shelter business development – Samaritan House, Vancouver, WA
• Curriculum development, clerical and janitorial support - Lord’s Gym, Vancouver, WA
• Facilitation of children’s team, environmental fair – Fishers Landing Elementary School, Vancouver, WA
• Automated Business Development/Training – Lakeside Church, Folsom CA
• Desktop Design and Infrastructure Development – Living Enrichment Center, Portland OR
• Stage Design, Portland Repertoire Theater – Portland, OR
• Parent Hotline/Parents Anonymous (Board and 24 hour Crisis Hotline) – Portland, OR
• Fundraising, Oregon Chapter of the American Medical Student Association – Portland, OR
• Fundraising, Providence Montessori School – Portland, OR
• Homeless Shelter Assistant, Baloney Joes – Portland, OR
References Available Upon Request