Outsourcing a business process to a vendor is a complex exercise and involves a lot of spadework on the client's part. The client needs to make sure that the vendor understands his requirements and fulfills them in a timely manner.

1. Getting your requirements across
to the outsourcing

2. You are responsible for
your outsourcing success
 Getting the desired results from outsourcing depends largely
on you
 Make sure that the vendor has the infrastructure required
 Put your requirements across to the vendor as clearly as
possible
 The clearer the requirements, better are your chances of
getting the desired results

3. Perform an internal assessment
of the project to be outsourced
 This enables you to convey your needs to your vendor
 Gives you an opportunity to identify the key objectives of
outsourcing
 Identify technology and human resource to achieve these key
objectives
 This exercise becomes your preliminary tool to identify
potential vendors

4. Put it in writing
 Put the objectives in writing
 Make a comprehensive report
 This report becomes your guide to put requirements
across to the vendor

5. Have internal brainstorming
sessions
 Hold brainstorming sessions with your key staff members
 Finalize even the minute nitty-gritty of the requirements
 Prepare a final draft of the expectations from the vendor
 Present the final set of requirements to the vendor

6. One-on-one with the vendor
 Your deputed team should have a one-on-one session with the
prospective vendor
 This team should be able to articulately present all your
requirements
 It is a good idea to visit the vendor's premises, if possible

7. Vendor's infrastructure
 Be aware of the infrastructure available with the vendor
 Request a list of facilities, hardware and software available
 Match the list with your requirements
 This helps you to assess the vendor's capabilities

8. Make a team responsible for
effective transition
 Constitute a team responsible for transitioning of the business
process
 This team should make sure that the vendor understands your
requirements
 The team collaborates with the vendor to ensure a seamless
transition

9. Run a pilot project
 Always run a pilot project with the vendor
 Allows you to check if your requirements are being met
 Allows you to fix any shortcomings before the final contract is
signed

10. Thank You
Remedy for outsourcing pain points