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ELEVEN ESSENTIALS 
TO FISCAL EXCELLENCE 
FOR ENTREPRENEURS 
Stephen King 
@stephdokin 
© 2014 Stephdokin Inc. All rights reserved. Duplication or distribution is encouraged, with proper attribution.
I am not THAT Stephen King 
I’m this one
30 years of “Shipping Bits” and great teams 
Computer Scientist + Marketing + Creative + Entrepreneur
Established 2008 Established 2012 
Entrepreneur-in-Residence 
Co-Founder Founder
Or a guitar hero? 
Do you want to 
be a guitar 
player?
A business without revenue is just a hobby. 
Money is the reason we get to continue to do what we do.
Essential 
1 
Adapt to Embrace 
change. 
Change creates challenge. Without challenge, 
there is no opportunity for success. 
Where does change come from? 
Industry. Technology. Economic. Political. Biological. 
Government. Cultural. Geographical. 
What change occurred? How does it impact your 
customer? How do you take advantage of it? 
My Samsung S5 is 
2,500,000% faster than 
my old Atari 400
Essential 
2 
Know who 
you do it for 
“Are you talking to me?” 
Who is your customer? 
Understand your customer 
personas, organizational roles and 
what drives their buying 
and usage behaviour. 
B2C? B2B? Both? 
What was your customer doing before you? 
What alternatives are there? 
Why should they choose you?
3 Essential 
Know what you do 
Only two types of businesses. 
Which are you? 
1) Vitamin: 
Create opportunity for your customers 
2) Pain pill: 
Reduce time or expenses for your 
customers
Value Selling* 
Price is important. Value is more important. 
* “Solution selling is dead. Long live value selling.” Stephdokin’s ½ day Value Selling Workshop for your sales & marketing teams.
Value Messaging 
Aligning your Brand Message to the Value you provide 
• Feature statement: “Our spinach is full of iron.” 
• Benefit statement: “Spinach makes you stronger.” 
• Value statement: “Spinach lets you kick Bluto’s ass, 
makes you a hero and gets you the girl.” 
Feature statements are about “us.” Primary brand messaging should 
have customer Benefit and Value statements that are about “you.” 
Thanks to: http://www.disruptiveadvertising.com/conversion-rate-optimization/features-vs-benefits-a-cartoon-case-study/
$0.50 Coffee 
From: 
Feature 
statements 
about 
“What we 
offer”
To: $5 Coffee 
Customer 
Value and 
Benefit 
statements, 
supported 
by our 
Feature 
statements.
15 
$1.50 Salt
$30 Salt
17 
$0.50 Coffee
$5 Coffee 
18
4How much can you 
charge for it? 
THE MOST IMPORTANT 
QUESTION TO ANSWER 
What cash transaction will 
occur so that your company 
can make revenue? 
Essential
Essential How BIG is the 
5 
revenue opportunity? 
How many potential customers? 
What % can you REALLY address? 
What is you realistic market share %?
You can’t control revenue, you CAN control expenses. 
Your formula for success? Income – Expenses = Profitability
6 Essential 
Do you really need 
to hire that person? 
There are 2 major decisions we make that can quickly escalate staff costs: 
the products we launch and the marketing channels we manage.
7 Essential The importance of 
sales and marketing 
“It will take 
twice as long to 
make half as 
much revenue.” 
#haha 
Digital 
marketing is a 
product unto 
itself; it must be 
designed and 
developed. 
And measured. 
Use an 
operational 
dashboard!
8 Essential 
Cash Flow is King 
Income - Expenses 
( $$$ per Transaction X # of Customers ) - ( Salaries + Marketing + Operating Costs ) 
We need money to RUN the business, to WORK ON the business to make 
it better, to SAVE for a rainy day and deliver an ROI for shareholders.
9 Essential 
How much funding 
do you need?
9 Essential 
How much funding 
do you need?* 
Income - Expenses 
Operating Cash Flow Forecast 
FY2014-15 FY2015-16 FY2016-17 FY2017-18 FY2018-19 FY2019-20 
( $$$ per Transaction X # of Customers ) - ( Salaries + Marketing + Operating Costs ) 
Revenue (Direct SaaS) 18,672 273,038 1,071,737 1,958,062 2,633,285 3,723,879 
Revenue (Professional Channel & Institutions) 123,636 561,772 816,285 1,985,062 3,779,015 6,419,944 
142,308 834,810 1,888,021 3,943,124 6,412,300 10,143,824 
Cost of sales 1,423 8,348 18,880 39,431 64,123 101,438 
Gross margin 140,885 826,462 1,869,141 3,903,693 6,348,177 10,042,385 
Salaries and benefits 527,296 897,396 1,292,527 1,577,565 1,755,142 1,971,191 
Professional fees 51,000 54,000 60,750 68,344 76,887 86,498 
Marketing costs 336,500 446,000 503,688 542,648 586,408 635,561 
Operating costs 33,015 46,272 69,348 107,290 154,674 222,639 
IT hardware and software 6,660 28,680 18,100 15,550 16,250 18,450 
Profit sharing bonus - - 12,835 104,318 340,106 290,001 
Cash flow before taxes (813,586) (645,885) (88,106) 1,487,978 3,418,709 6,818,046 
Income Tax - - - 416,634 957,239 1,909,053 
Cash flow from operations (813,586) (645,885) (88,106) 1,071,344 2,461,471 4,908,993 
A $1.55M investment for 40% of this company could be worth $15.7M in year 6 
(A 10x return on investment based on a valuation of 8x multiple of $4.9M Cash Flow in 2020) 
CAGR (Compound Annual Growth Rate) = 47.09% 
* Those who fail to plan, plan to fail. Build and maintain a financial forecast.
9 Essential 
Is 47.09% 
good? 
- Expenses 
Compare to these 4 year CAGRs 
and Risk Profile (Year 0 of 
investment shows the companies 
had already established revenue 
when getting funding from RCCF) 
From: River Cities Capital Funds RCCF 
2011 SaaS Operating Metrics & 
Valuation Benchmarking Study 
http://rccf.com/wp-content/ 
uploads/2012/12/2011-SaaS-Operating- 
Metrics-Valuation- 
Benchmarking-Study1.pdf
9 Essential 
What does it take to 
become fundable?* 
Better ROI (Return on Investment) 
than alternatives available to the investor. 
The lowest RISK imaginable. 
* The best source of funding? Revenue from customers!
10“Gotchyas” Essential 
Avoid these 
• If you’re raising money, raise 
more than you need. 
• Don’t let your share cap table 
become updated or in dispute. 
• Don’t let your accounting slide; 
get it set up and faithfully attend 
to it monthly. 
• Don’t mix personal and business 
expenses. Separate bank 
accounts and credit cards. 
• Don’t fool around with 
Government compliance! 
(GST, Federal and provincial 
corporate tax. Employee EI and 
CPP payroll remittances. 
Personal tax.) File on time. 
Pay on time. Pay in full.
Essential 
Be lucky 
11 
“I am a great believer 
in luck, and I find the 
harder I work the 
more I have of it.” 
~ Thomas Jefferson
Enjoy these “Eleven Essentials” at slideshare.com/stebankag 
What will you create? 
Stephen King 
President, Stephdokin.com 
CEO, TCELab.com 
EIR, AcceleratorYYC.ca 
@stephdokin @TCELab 
stephen@stephdokin.com 
Thanks! 
Questions? 
Thoughts?

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Eleven Essentials To Fiscal Excellence for Entrepreneurs

  • 1. ELEVEN ESSENTIALS TO FISCAL EXCELLENCE FOR ENTREPRENEURS Stephen King @stephdokin © 2014 Stephdokin Inc. All rights reserved. Duplication or distribution is encouraged, with proper attribution.
  • 2. I am not THAT Stephen King I’m this one
  • 3. 30 years of “Shipping Bits” and great teams Computer Scientist + Marketing + Creative + Entrepreneur
  • 4. Established 2008 Established 2012 Entrepreneur-in-Residence Co-Founder Founder
  • 5.
  • 6. Or a guitar hero? Do you want to be a guitar player?
  • 7. A business without revenue is just a hobby. Money is the reason we get to continue to do what we do.
  • 8. Essential 1 Adapt to Embrace change. Change creates challenge. Without challenge, there is no opportunity for success. Where does change come from? Industry. Technology. Economic. Political. Biological. Government. Cultural. Geographical. What change occurred? How does it impact your customer? How do you take advantage of it? My Samsung S5 is 2,500,000% faster than my old Atari 400
  • 9. Essential 2 Know who you do it for “Are you talking to me?” Who is your customer? Understand your customer personas, organizational roles and what drives their buying and usage behaviour. B2C? B2B? Both? What was your customer doing before you? What alternatives are there? Why should they choose you?
  • 10. 3 Essential Know what you do Only two types of businesses. Which are you? 1) Vitamin: Create opportunity for your customers 2) Pain pill: Reduce time or expenses for your customers
  • 11. Value Selling* Price is important. Value is more important. * “Solution selling is dead. Long live value selling.” Stephdokin’s ½ day Value Selling Workshop for your sales & marketing teams.
  • 12. Value Messaging Aligning your Brand Message to the Value you provide • Feature statement: “Our spinach is full of iron.” • Benefit statement: “Spinach makes you stronger.” • Value statement: “Spinach lets you kick Bluto’s ass, makes you a hero and gets you the girl.” Feature statements are about “us.” Primary brand messaging should have customer Benefit and Value statements that are about “you.” Thanks to: http://www.disruptiveadvertising.com/conversion-rate-optimization/features-vs-benefits-a-cartoon-case-study/
  • 13. $0.50 Coffee From: Feature statements about “What we offer”
  • 14. To: $5 Coffee Customer Value and Benefit statements, supported by our Feature statements.
  • 19. 4How much can you charge for it? THE MOST IMPORTANT QUESTION TO ANSWER What cash transaction will occur so that your company can make revenue? Essential
  • 20. Essential How BIG is the 5 revenue opportunity? How many potential customers? What % can you REALLY address? What is you realistic market share %?
  • 21. You can’t control revenue, you CAN control expenses. Your formula for success? Income – Expenses = Profitability
  • 22. 6 Essential Do you really need to hire that person? There are 2 major decisions we make that can quickly escalate staff costs: the products we launch and the marketing channels we manage.
  • 23. 7 Essential The importance of sales and marketing “It will take twice as long to make half as much revenue.” #haha Digital marketing is a product unto itself; it must be designed and developed. And measured. Use an operational dashboard!
  • 24. 8 Essential Cash Flow is King Income - Expenses ( $$$ per Transaction X # of Customers ) - ( Salaries + Marketing + Operating Costs ) We need money to RUN the business, to WORK ON the business to make it better, to SAVE for a rainy day and deliver an ROI for shareholders.
  • 25. 9 Essential How much funding do you need?
  • 26. 9 Essential How much funding do you need?* Income - Expenses Operating Cash Flow Forecast FY2014-15 FY2015-16 FY2016-17 FY2017-18 FY2018-19 FY2019-20 ( $$$ per Transaction X # of Customers ) - ( Salaries + Marketing + Operating Costs ) Revenue (Direct SaaS) 18,672 273,038 1,071,737 1,958,062 2,633,285 3,723,879 Revenue (Professional Channel & Institutions) 123,636 561,772 816,285 1,985,062 3,779,015 6,419,944 142,308 834,810 1,888,021 3,943,124 6,412,300 10,143,824 Cost of sales 1,423 8,348 18,880 39,431 64,123 101,438 Gross margin 140,885 826,462 1,869,141 3,903,693 6,348,177 10,042,385 Salaries and benefits 527,296 897,396 1,292,527 1,577,565 1,755,142 1,971,191 Professional fees 51,000 54,000 60,750 68,344 76,887 86,498 Marketing costs 336,500 446,000 503,688 542,648 586,408 635,561 Operating costs 33,015 46,272 69,348 107,290 154,674 222,639 IT hardware and software 6,660 28,680 18,100 15,550 16,250 18,450 Profit sharing bonus - - 12,835 104,318 340,106 290,001 Cash flow before taxes (813,586) (645,885) (88,106) 1,487,978 3,418,709 6,818,046 Income Tax - - - 416,634 957,239 1,909,053 Cash flow from operations (813,586) (645,885) (88,106) 1,071,344 2,461,471 4,908,993 A $1.55M investment for 40% of this company could be worth $15.7M in year 6 (A 10x return on investment based on a valuation of 8x multiple of $4.9M Cash Flow in 2020) CAGR (Compound Annual Growth Rate) = 47.09% * Those who fail to plan, plan to fail. Build and maintain a financial forecast.
  • 27. 9 Essential Is 47.09% good? - Expenses Compare to these 4 year CAGRs and Risk Profile (Year 0 of investment shows the companies had already established revenue when getting funding from RCCF) From: River Cities Capital Funds RCCF 2011 SaaS Operating Metrics & Valuation Benchmarking Study http://rccf.com/wp-content/ uploads/2012/12/2011-SaaS-Operating- Metrics-Valuation- Benchmarking-Study1.pdf
  • 28. 9 Essential What does it take to become fundable?* Better ROI (Return on Investment) than alternatives available to the investor. The lowest RISK imaginable. * The best source of funding? Revenue from customers!
  • 29. 10“Gotchyas” Essential Avoid these • If you’re raising money, raise more than you need. • Don’t let your share cap table become updated or in dispute. • Don’t let your accounting slide; get it set up and faithfully attend to it monthly. • Don’t mix personal and business expenses. Separate bank accounts and credit cards. • Don’t fool around with Government compliance! (GST, Federal and provincial corporate tax. Employee EI and CPP payroll remittances. Personal tax.) File on time. Pay on time. Pay in full.
  • 30. Essential Be lucky 11 “I am a great believer in luck, and I find the harder I work the more I have of it.” ~ Thomas Jefferson
  • 31. Enjoy these “Eleven Essentials” at slideshare.com/stebankag What will you create? Stephen King President, Stephdokin.com CEO, TCELab.com EIR, AcceleratorYYC.ca @stephdokin @TCELab stephen@stephdokin.com Thanks! Questions? Thoughts?

Notas do Editor

  1. Processor: Quad core 2.5 GHz Krait 400 (Qualcomme Snapdragon 801 chipset) vs. “single core” 6502 1.79MHz Screen: 1080 x 1920 screen HDMI vs TV w 320 pixels per line x 192 scan lines RAM size: 32 GBytes vs 48K RAM accessibility: 32 bit memory bus vs. 8 bit memory bus The internet vs. cassette tape drive
  2. http://www.thekitchn.com/why-did-popeye-eat-so-much-spinach-the-surprising-answer-191802 In 1870 German chemist Erich von Wolf correctly ascertained the amount of iron in spinach, but while transcribing his notes, he accidentally misplaced a decimal point: instead of recording that spinach had 3.5 milligrams of iron per 100-gram serving (as is the case), he wrote that it had 35 milligrams. This is a huge amount. As Samuel Arbesman notes in his book The Half-life of Facts: Why Everything We Know Has an Expiration Date, if that calculation were actually correct, "a 100-gram serving would be like eating a small piece of a paper clip." But this was the "fact" that went out into the world, and as it wasn't corrected until almost seventy years later, in 1937, spinach enjoyed a long tenure as the most vaunted of vegetables. Because it was full of iron, it was forced upon children as a miracle vegetable. Who hated it. Soggy. Leafy. Chewy. Strained. Ugh. It was being sold for it’s features … Popeye got hold of the “iron” concept and one of the original super-heros were born, that paved the way for books like Superman. Spurred on by the hopes of similar super powers, Spinach sales increased by 33%. Benefits talk about the customer. Features talk about you / your product / your service / your event. Benefits include an ROI. Features do not. Vitamin or a Pain Pill? Features are reasons to believe that the benefits promised are true. Inspire, don’t tell. Benefits should create strong emotions: “Spinach is full of iron” is a feature. “Spinach lets you kick Bluto’s ass” is a benefit.