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Michael Hinshaw, CEO McorpCX

Michael Hinshaw, CEO McorpCX

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Personal Information
Organização/Local de trabalho
San Francisco Bay Area, CA United States
Setor
Consulting / Advisory
Site
www.mcorpcx.com
Sobre
Michael Hinshaw leads customer experience management and technology firm McorpCX, where he and his team help companies integrate creativity and business strategy to improve business performance, by transforming how they interact with customers. Co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, Michael focuses on the market, social and technological forces driving disruptive innovation, and what it takes for companies to embrace and profit from this change - rather than getting crushed by it. Recognized as a customer experience, marketing and innovation leader by organizations including Forrester
Detalhes do contato
Marcadores
customer experience customer experience management touchpoints cx customer loyalty customer experience touchpoints customer experience design customer experience consulting marketing touchpoint mapping cx roi business brand strategy customer experience improvement customer journey cem innovation customer relationship mcorp consulting customer experience strategy management improve market consultants brand loyalty metrics engagement research employee experience ex voc experience design emotion measures emotions in customer journey cx emotion cx metrics cx tech journey maps and beyond journey benefits real experiences post journey journey mapping customer experience operating model customer experience software customer expectations customer experience services management consulting services mcorpconsulting voice of the customer consumer experience customerthink crm cex point
Ver mais
Apresentações (9)
Ver tudo
Touchpoints: a Customer Experience Story | MCorp Consulting
Há 13 anos • 10550 Visualizações
CustomerThink Webinar: Disruptive Technologies vs. Customer Experience | MCorp Consulting
Há 12 anos • 15728 Visualizações
Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting
Há 11 anos • 18234 Visualizações
Customer Experience Summit: Innovation in the Digital Age | MCorp Consulting
Há 11 anos • 7558 Visualizações
MCorpCX Webinar Sept 2019 | From Journey Maps to Real Experiences
Há 3 anos • 200 Visualizações
MCorpCX Webinar Nov 2019 | Boost Ypur CX ROI with CX Tech in 2020
Há 3 anos • 1525 Visualizações
How to Measure-and-Prove-the ROI of Customer Experience (CX)
Há 2 anos • 283 Visualizações
The Impact of Emotion on the Customer Journey (And How to Make Customers Smile More)
Há 2 anos • 201 Visualizações
Webinar: Employee Experience and the (Digital) Future of Work
Há 2 anos • 103 Visualizações
Documentos (3)
Act SMART: A Five-Step System to Better Anticipate, Meet, and Exceed the Expectations of Your Customers | McorpCX
Há 7 anos • 888 Visualizações
Understanding Touchpoints and Your Customer Relationship Lifecycle | McorpCX
Há 7 anos • 2453 Visualizações
Proving ROI on Customer Experience | McorpCX
Há 7 anos • 1775 Visualizações
  • Atividades
  • Sobre

Apresentações (9)
Ver tudo
Touchpoints: a Customer Experience Story | MCorp Consulting
Há 13 anos • 10550 Visualizações
CustomerThink Webinar: Disruptive Technologies vs. Customer Experience | MCorp Consulting
Há 12 anos • 15728 Visualizações
Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting
Há 11 anos • 18234 Visualizações
Customer Experience Summit: Innovation in the Digital Age | MCorp Consulting
Há 11 anos • 7558 Visualizações
MCorpCX Webinar Sept 2019 | From Journey Maps to Real Experiences
Há 3 anos • 200 Visualizações
MCorpCX Webinar Nov 2019 | Boost Ypur CX ROI with CX Tech in 2020
Há 3 anos • 1525 Visualizações
How to Measure-and-Prove-the ROI of Customer Experience (CX)
Há 2 anos • 283 Visualizações
The Impact of Emotion on the Customer Journey (And How to Make Customers Smile More)
Há 2 anos • 201 Visualizações
Webinar: Employee Experience and the (Digital) Future of Work
Há 2 anos • 103 Visualizações
Documentos (3)
Act SMART: A Five-Step System to Better Anticipate, Meet, and Exceed the Expectations of Your Customers | McorpCX
Há 7 anos • 888 Visualizações
Understanding Touchpoints and Your Customer Relationship Lifecycle | McorpCX
Há 7 anos • 2453 Visualizações
Proving ROI on Customer Experience | McorpCX
Há 7 anos • 1775 Visualizações
Personal Information
Organização/Local de trabalho
San Francisco Bay Area, CA United States
Setor
Consulting / Advisory
Site
www.mcorpcx.com
Sobre
Michael Hinshaw leads customer experience management and technology firm McorpCX, where he and his team help companies integrate creativity and business strategy to improve business performance, by transforming how they interact with customers. Co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, Michael focuses on the market, social and technological forces driving disruptive innovation, and what it takes for companies to embrace and profit from this change - rather than getting crushed by it. Recognized as a customer experience, marketing and innovation leader by organizations including Forrester
Detalhes do contato
Marcadores
customer experience customer experience management touchpoints cx customer loyalty customer experience touchpoints customer experience design customer experience consulting marketing touchpoint mapping cx roi business brand strategy customer experience improvement customer journey cem innovation customer relationship mcorp consulting customer experience strategy management improve market consultants brand loyalty metrics engagement research employee experience ex voc experience design emotion measures emotions in customer journey cx emotion cx metrics cx tech journey maps and beyond journey benefits real experiences post journey journey mapping customer experience operating model customer experience software customer expectations customer experience services management consulting services mcorpconsulting voice of the customer consumer experience customerthink crm cex point
Ver mais

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