3. @selleithy
@selleithy
Learning Outcomes
• Describe the 3 essential coaching
skills to make your next
conversation (or interaction)
better
• Apply at least one coaching skill
in your next conversation (or
meeting)
• Identify at least one coaching
skill to improve as a project leader
4. @selleithy
@selleithy
What do you get
when you break
down a project to
its most granular
level?
WBS
One line of
code
Task Jira ticket
a Conversation
6. @selleithy
@selleithy
Agile Values
Where do you see
conversation?
Individuals and interactions
over process and tools
Working software over
comprehensive documentation
Customer collaboration over
contract negotiation
Responding to change over
following a plan
8. @selleithy
@selleithy
• Good job
• You are a true leader
• You bring a lot to the team
• I see a resilient team working to deliver on our
commitment
• Great work everyone
• I like the work you are doing
• I understand it’s not easy
• I hear you
Acknowledge
• Which one do you hear the most?
• Which ones resonates with you most?
• Why did they resonate?
10. @selleithy
@selleithy
• What makes this important to you?
• What else?
• What options do we have?
• Why did this happen?
• When can you get this done?
• What’s getting in the way?
• What’s going on?
• What have you tried?
• What can you commit to?
Ask good questions
• What questions do you consider
to be good?
• What made them good?
11. @selleithy
@selleithy
What makes a good question (for a better conversation)?
• Usually open-ended
• Makes us pause and think
• We don’t usually know the answer (it’s a curious question!)
Ask good questions
Practice
1. Think about the type of questions you ask (open-ended vs. closed-ended)
2. What impact do these questions have on your conversation? good, bad,
indifferent?
12. @selleithy
@selleithy
• Pretending to listen (multitasking as you listen or hear)
• Listen to reply (also hear)
• Listen to understand
• Listen deeply (Fully present: voice, emotion, facial expressions)
Listen deeply
Most people do not listen with the intent to understand; they listen with the intent to reply.
--Stephen R. Covey
13. @selleithy
@selleithy
Listening modes
• Pretending to listen (multitasking as you listen or hear)
• Listen to reply (also hear)
• Listen to understand
• Listen deeply (Fully present: voice, emotion, facial expressions)
Listen deeply
Practice
1. What’s your default listening mode?
2. How might you listen deeply?
3. What could get in the way of listening deeply?
