course material

1. CHCCCS025 Support relationships with carers and families
CHCCCS025Support relationships with carers and familiesAssessmentCHCCCS025 Support
relationships with carers and familiesPart B – Case study questionsRead the case study,
then answer the questions that follow.Case study (questions 1–9)Travis is a young carer
and the primary carer for his mother, Trudi, whose condition has begun to deteriorate over
the past few months. Some of Trudi’s friends also provide assistance by cooking meals and
doing some of the housework. Her friends have come to know her food preferences well and
together have developed a menu list for each week to ensure she eats a balanced diet, based
around her preferred foods. Travis provides constant supervision and guidance for Trudi
and has an almost intuitive awareness of her emotional and physical needs.Travis is finding
it hard to maintain his social network and keep up with his schoolwork and is thinking
about dropping out of school completely. Bethany provides ongoing support to Travis and
his mum, and they have begun talking about longer term options for Trudi to move into an
out-of-home care situation and how Travis feels about no longer taking on the full-time
caring responsibilities for her. Travis often comments that he feels a bit like someone who
has grown up before his time and that many of his former friendship group simply don’t
understand why he can’t come down to the beach with them at a moment’s notice. They
simply don’t realise how demanding caregiving is, and why it is important that Travis spend
the bulk of his time at home, in case he is needed. Lately, he has noticed that his friends have
simply stopped ringing or texting him at all. Travis says that one of his friends has told him
it’s just not normal for a young person to be caring for his mother. Bethany listens carefully
to Travis and then makes some comments to check she has understood him correctly. They
then begin to talk about what he might decide to do in the future.Bethany shows Travis
some information, application forms and eligibility criteria guidelines about an out-of-home
residential setting near his home, where his mother might be able to move, and which
would still allow Travis to visit frequently and be involved in her care. She explains that the
service has clear guidelines about eligibility and a strong set of policies and guidelines as
well as a code of conduct for workers so that Travis would know that she was being well
cared for. There is an open-door policy, which means Travis could visit any time, and a
strong commitment to encouraging community-based activities to maintain links with
friends, family members and the wider community.Travis decides to encourage his mother
to consider the option of out-of-home residential care, so he meets with Trudi, Bethany and
a manager from the setting to begin discussing the options.CS Question 1 What attitudes,
stereotypes, false beliefs and myths should Bethany have identified in this

2. situation?AnswerMarking q Satisfactory q UnsatisfactoryCS Question 2 Outline the pathway
that Trudi will take to enter the service setting and the implications for Travis, her family
and her friends.AnswerMarking q Satisfactory q UnsatisfactoryCS Question 3 Outline the
impact of the caring role on Trudi’s family, carers and friends.AnswerMarking q Satisfactory
q UnsatisfactoryCS Question 4 What knowledge and skills does Travis have that can be
useful for Bethany and the service manager to ensure a smooth transition for
Trudi?AnswerMarking q Satisfactory q UnsatisfactoryCS Question 5 Why is it important that
Bethany identify everyone’s rights, roles and responsibilities in this
situation?AnswerMarking q Satisfactory q UnsatisfactoryCS Question 6 What are Trudi’s
rights, role and responsibilities in this situation?AnswerMarking q Satisfactory q
UnsatisfactoryCS Question 7 What are Travis’s rights, role and responsibilities in this
situation?AnswerMarking q Satisfactory q UnsatisfactoryCS Question 8 What are Trudi’s
friends’ rights, role and responsibilities in this situation?AnswerMarking q Satisfactory q
UnsatisfactoryCS Question 9 What are Bethany’s rights, role and responsibilities in this
situation?AnswerMarking q Satisfactory q UnsatisfactoryRead the case study, then answer
the questions that follow.Case study (questions 10–14)Jacquie is helping Max and his family
to find and access some supports that will help their family members take a break from
caring responsibilities and also give Max the opportunity to expand his social network and
participate in some recreation activities.Max’s mother wants to begin casual work and do
more things for herself. She would like max to be more independent so she doesn’t feel like
she has to be with him constantly and so he can prepare for his adult life.Jacquie is meeting
with Max and his family for the second time to go through some service guidelines and
application documents to help Max access new services. Jacqui brings the documents along
with a large print version for Max to read independently, as he is becoming a more capable
independent reader. She asks his mother to write down some strategies that she uses at
home with Max that she finds works well, so she can share these with the new service
providers, with permission from Max and his mother. Jacqui reassures Max’s mother that
any information she provides about Max will be confidential, and that it will only be shared
to other organisations and people with her permission.Max has told Jacquie that he wants to
join activities that his best friend Sam, is already doing. Max said that Sam participates in a
recreation outreach program each Friday night so she brings information along about this
program for Max. he asks Jacquie if she can drive him to the group on his first visit but
Jacquie explains that this is not possible as her organisation does not permit her to drive
people in her own car and the group is run outside of her working hours. Instead, she
encourages Max to think about learning to catch public transport to get to the program. His
mother or Sam’s mother can share the pick-up task afterwards.Max is excited about
learning to catch public transport and seems to have growing confidence at the idea that
Jacqui thinks he is capable of doing this.CS Question 10 What strategies does Jacquie use to
support Max and his family to maximise positive aspects of change and
transition?AnswerMarking q Satisfactory q UnsatisfactoryCS Question 11 How has Jacquie
demonstrated person-centred practice, strengths-based practice and active support in this
situation?AnswerMarking q Satisfactory q UnsatisfactoryCS Question 12 What strategy has
Jacquie implemented to work positively with Max and his mother?AnswerMarking q

3. Satisfactory q UnsatisfactoryCS Question 13 What strengths-based solution could Jacquie
use to respond to the possible difficulty of Max having trouble with taking public transport
to go to the outreach program?AnswerMarking q Satisfactory q UnsatisfactoryCS Question
14 How can Jacquie support Max’s family and friends to maximise ongoing support and
involvement in Max’s life?AnswerMarking q Satisfactory q UnsatisfactoryRead the case
study, then answer the questions that follow.Case study (questions 15–21)Patrick is the
primary carer for his uncle Sebastian, an elderly man who has complex care needs which
are extremely time consuming. He needs full time supervision, medication management and
must be turned in bed several times a night.James is a family support worker who initially
created an individual support plan for Sebastian and now provides ongoing support to the
family. Patrick meets with James to talk about how the family is coping at present. Patrick
tells James that he is finding the caring responsibilities challenging and that sometimes he
gets very cross and angry. He explains that there have been times when he has left
Sebastian unattended to go to the pub nearby and play the pokies. He explains that he does
not gamble a lot but that it just gives him a short break and some relief from the demands of
caring. James asks what happens when he feels angry at home and Patrick tells him that one
day last week, he had found himself thinking about hurting Sebastian. He did not hurt
Sebastian but felt extremely ashamed of himself afterwards for even considering it. Patrick
then breaks down and tells James that he is worried about whether he should continue
caring for Sebastian at all.James provides care and reassurance and asks Patrick if he thinks
it is still a possibility that he might try to harm Sebastian. Patrick tells James that he is
worried every day that he might do something bad to Sebastian and that he does not know
what to do.He asks James to promise not to tell anyone about what he has said.CS Question
15 How should James respect the confidentiality and privacy of Sebastian and
Patrick?AnswerMarking q Satisfactory q UnsatisfactoryCS Question 16 What are James’s
legal and ethical obligations with regard to confidentiality and disclosure of information in
this situation?AnswerMarking q Satisfactory q UnsatisfactoryCS Question 17 What services
could James have suggested to Patrick prior to this situation developing that might have
helped him maintain his care relationship with Sebastian more effectively?AnswerMarking
q Satisfactory q UnsatisfactoryCS Question 18 What are the issues that may impact on
Patrick’s physical and emotional health and wellbeing?AnswerMarking q Satisfactory q
UnsatisfactoryCS Question 18 What are the issues that may impact on Patrick’s physical and
emotional health and wellbeing?AnswerMarking q Satisfactory q UnsatisfactoryCS Question
19 Outline James’s legal and ethical obligations with regard to their work role boundaries
and limitations in this situation.AnswerMarking q Satisfactory q UnsatisfactoryCS Question
20 What information could James give to Patrick and the family about carer support
services?AnswerMarking q Satisfactory q UnsatisfactoryCS Question 21 Give two examples
of carer support organisations and resources that James could provide to Patrick and the
family.Answer 1.2.Marking q Satisfactory q Unsatisfactory