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Project Management
2016
AGENDA
• Introduction
• Project Management Competency
• Definitions and What you need to be good at
• Ideal roles definiton in a project
• Agile and Waterfall
• Key things in IT projects
• Key things in Construction Projects
• Courses for your project participants
Introduction
Vision and mission competitors
Vision
By 2020, to be the leading ASEAN Centre of Solutions
Excellence by optimising your organisation and
individuals to achieve the business’s and individual’s
desired outcomes
Mission
We focus on Leadership in Business and Project
Mastery competency solutions and certification to
expedite ASEAN based organisations and individuals
capability to achieve solid outcomes, using training,
coaching and software.
3
PSI Solutions.Co.Ltd
www.coepm.net
• Formed as Recruitment and Project Management Co.Ltd - 2007
• Project company split out in - 2009
• CEO formed PMI Bangkok Chapter in - 2009
• Only REP of PMI in Thailand,Vietnam, Cambodia and Laos in - 2009
• Software partner with Time Control, Compuware, Microsoft, - 2009
• International Partner with K-solutions CEO R Twiddy - 2012
(K-solutions with 20 years of business in Europe providing strategy and business solutions to top
corporate companies www.k-solutions.com)
• Six permanent staff, 8 contractors
• Provided 400 days of training to corporates
• PMP certification of 140 Thai students
• Today’s active clients include PTTEP, Thai Oil,WOCAN,
About PSI
• To fulfil our mission by providing Business and Project Mastery
competency and certification, through learning solutions and
consulting
• With these partners we can offer certification in:
• Project Management as a REP of PMI and Axelos Partner
• Business Mastery as Thammasat Business School is known for
reputable MBA tuition
• Leadership Innovation with TBS
• and Self Mastery using NLP ABNLP certification with NLP Top
Coach
• We offer public certification courses and in house group learning
solutions through professional training, workshops, coaching and
software tools
Project Mastery
Level 1 -Project Management for non
project managers
Level 2 Intermediate Certification
Level 3 Advanced PM levels
Self Mastery
Level 1 - Self Awareness
Level 2 - Self Management
Level 3 - Social Performance
Level 4 - Social Management
Business Mastery Competency
Project Mastery
Level 1 -Project Management for non
project managers
Level 1 - Self Awareness
Level 2 - Self Management
Business Mastery Competency
Your
Success
Project
PSI Solutions
Competency and
Certification Mastery
model
Leadership Innovation Mastery
Level 1 - Team
Level 2 - Management
Level 3 - C Level
from Jim Collins 5 Level Hierarchy
Leadership Business
Personal
PMI based
certification
NLP ABNLP based
certification
Some of Customers
IBM (Thailand)
HP (Thailand)
Oracle (Thailand)
Cargril (Thailand)
Bangkok Bank Public Co., Ltd.
HSBC(Thailand)
PTTEP Exploration and Production
Nokia (Thailand)
Ericsson (Thailand)
Bistrol Myer (Thailand)
True Move
Chevron (Thailand)
HSBC(Thailand)
Ek-Chai Distribution System Ltd (Tesco Lotus)
Schneider (Thailand)
Datacraft (Thailand)
Hyro Consulting (Thailand)
Atos Origin (Thailand)
Mfec Public Co., Ltd
Foster Wheeler (Thailand)
Thai Nichimatsu
NXP (Thailand)
Roche (Thailand)
Merck (Thailand)
Zuellig pharma (Thailand)
IRPC
Gosoft
History of PSI Solutions
PSI Solutions (PSIS) has been involved in the advancement and development of Project Management in Thailand
for many years through it’s support of and participation in the Project Management Institute Bangkok, Thailand
Chapter and provision of project management training courses. PSIS is the only private Global Registered
Education Provider® certified by the Project Management Institute® in Thailand to provide Project Management
training courses.
We also specialise in enterprise-wide program/project management, including the related disciplines of project
portfolio management (PPM). PSI Solutions delivers expert project management training, technology and
consulting services to help your organisation and its people perform to maximum potential. Our targeted offerings
address business needs in the following areas: Training and Education, Technology, Consulting, Coaching and
Mentoring.
PSI Solutions CEO has been the President and helped to develop the Project Management Institute’s Bangkok
Chapter.
PSI Solutions staff have over 100 years of business experience in multiple industries and include a visiting
professor to Thammasat Business School who provides real life strategy experience by delivering Balanced
Scorecard Case Studies
PSI Solutions also partner with key Project Management Tools providers including Compuware, MIcrosoft Project,
Podio and Time Control.
PSI Solutions carries out research with Thammasat University with their Operations Management department into
how Thai companies translate strategy into action with emphasis on the upcoming ASEAN Economic Community
PSI Solutions has delivered expert Strategy, Portfolio and Project Management, Soft Skills, Business Analysis,
CSR and Agile training, technology, coaching and consulting services to help your organisation and its people
perform to their maximum potential.
Desired Outcome
• You have a better understanding of what is
key for you to know about Project
Management 2016
• You understand what is available for Project
Management competency, how you can
learn more and also improve competency
with defined goals
Project Management
Introduction
Unit 0/ Slide
What Is a Project?
l “[A] temporary endeavour undertaken to create a unique product,
service, or result”
Source: PMBOK® Guide, p. 5
Unit 0/ Slide
The Triple Constraint
Unit 0/ Slide
Managing Projects Using the Triple Constraint
l Balancing the three “sides” while managing the project
l Combining art and science
l Ongoing effort to define, refine, and re-refine project
l Based on a foundation of process management
Process
Management
Features of a Project
• A start and a finish
• Is a unique activity with a visible
output
• May involve uncertainty and risk
• Involves a team coming together
specifically for the project
• A budget
• Non repetitive tasks, sequential
order
• Use of resources (including human
resources)
• A single point of ultimate
responsibility
• Clearly defined team roles
• Clear aims, objectives, goals
Unit 0/ Slide
A Note on Senior Management’s Expectations
and the Triple Constraint
Quality
Quality
Unit 0/ Slide
Project Life Cycles Examples
Unit 0/ Slide
Project Management Processes
l Project management processes provide
l A tool-box of processes to accomplish specific deliverables
l An iterative approach to creating and maintaining project
documents
l Living documentation that is continually refined during project
life cycle
l For use whenever necessary during life of project
Unit 0/ Slide
Project Process and Content Processes
What can go wrong !
Unit 0/ Slide
Introduction to Project Management
ASML Worldwide
Project Management Methodology
1.1
IDENTIFY THE PROJECT OR
PRODUCT
INITIATING !
Process Group
CLOSING !
Process Group
EXECUTING !
Process Group
PLANNING
Process Group
2.1
ESTABLISH THE PROJECT
TEAM
2.2
SET PROJECT PROCEDURES
AND PROTOCOLS
2.3
DEVELOP WORK
BREAKDOWN STRUCTURE
2.5
ALLOCATE PROJECT
RESOURCES
2.6
ESTIMATE PROJECT COSTS
2.8
DEVELOP RISK MANAGEMENT
PLAN
3.1
TRACK AND CONTROL THE
PROJECT
3.5
REPORT PROJECT
PERFORMANCE
3.3
MANAGE PROJECT RISKS
3.2
MANAGE PROJECT CHANGE
4.2
PREPARE LESSONS LEARNED
4.1
CONDUCT PROJECT
HANDOVER
1.2
DETERMINE STAKEHOLDERS
AND LEADERSHIP
2.9
ESTABLISH THE PROJECT
BASELINE
4.3
PERFORM ADMINISTRATIVE
CLOSEOUT
3.4
MANAGE VENDORS AND
CONTRACTS
1
READY-TO-INITIATE
1.3
DEVELOP THE PROJECT
DEFINITION
2
READY-TO-PLAN
1.4
PREPARE THE BUSINESS
CASE
2.4
CREATE THE PROJECT
SCHEDULE
4
READY-TO-CLOSE
3
READY-TO-EXECUTE
2.7
OPTIMIZE THE PROJECT PLAN
EA
B
C
D
F
Project Management
Competency
Levels of Maturity
Levels of maturity(2)
Levels of Maturity (3)
BusinessView
Elements
Project
Management
Competency
Roles
Project Manager’s Characteristics
Responsible
Self Confident
Self Control
Approachable
Autonomous
Integrity
Empathy
Big Picture
Self Development
Open
Energetic
Reliable
28
Project Manager Behaviours
View people as allies not adversaries
Think win win
Begin with the end
in mind
Respect other
people
Create cooperatio
Proactively build relat
29
Project Manager’s Skills
Conflict Management
Negotiation
Influence
ListeningProblem Solving
Presentation
Managing Meetings Communication
30
•Conflict management
•Negotiation
•Influence
•Listening
•Problem solving
•Presentation
•Managing meetings
Project Manager Competencies
Characteristics
•Responsible
•Self confident
•Self control
•Approachable
•Autonomous
•Integrity
•Empathy
•Big Picture
•Self development
•Open
•Energetic
•Reliable
Behaviours
•View people as allies not
adversaries
•Think win / win
•Begin with the end in mind
•Respect other people
•Creative cooperation
•Proactively build
relationships
Skills
31
Agile and Traditional
Projects
Agile and Waterfall
34
Traditional vs. Agile PM
Traditional:
• Plan what you expect to
happen
Agile:
Plan what you expect to
happen with detail
appropriate to the horizon
• Enforce that what
happens is the same as
what is planned
– Directive management
– Control, control, control
• Use change control to
manage change
– Change Control Board
– Defect Management
“Control” is through
inspection and adaptation
– Reviews and Retrospectives
– Self-Organizing Teams
Use Agile practices to manage
change:
– Continuous feedback loops
– Iterative and incremental
development
– Prioritized backlogs
Creating the Project Backlog
• Create User stories
35
Creating the Sprints
• Allocate Sprints from the Product Backlog
36
Daily Scrum Meeting
• We will do this in after a sprint
37
Establishing a Burndown Chart
• Create the Burndown Chart after the Sprint
38
Key attributes of IT
Projects
IT Project Attributes
• Upgrades (hw/sw)
• Configuration
• Refresh Apps
• Website
• Testing and Deployment
Suited to Agile methodology
Some TraditionalSmall, don’t know everything at
start, based on budget
Key Attributes of
Construction Projects
Construction Projects
• Upgrades
• New extensions
• New buildings
• Refurbishments
• Car parks
Suitable to Traditional Methodology
Need to know what is being done
and how much exactly at start
What we recommend
Project Management
Fundamentals
What you will learn
Upon successful completion of this course, students
will be able to:
identify the key processes and requirements of
project management.
initiate a project.
plan for time and cost.
plan for project risks, communication, and change
control.
manage a project.
execute the project closeout phase.
Course Content
Module 1: Getting Started with Project Management
Module 2: Initiating a Project
Module 3: Planning for Time and Cost
Module 4: Planning for Project Risks,
Communication, and Change Control
Module 5: Managing a Project
Module 6: Executing the Project Closeout Phase
Project Management
ProfessionalPacked with exercises, practice exams, and study aids, this course is designed specifically to help participants prepare to pass the PMP®
Exam. This course is unique in the range of project management resources and study aids that are provided for use in class, in the workplace,
and in preparation for the PMP® Exam, including:
• A comprehensive PMP® Prep Fast Track- Participant Guide
• Concepts, Standards, and Techniques
• Exam Taking Tips
• Case Study Exercises
• Templates
• PMI® PMP® Handbook (soft copy)
• PMI® PMP® Examination Content Outline
• 90-day unlimited online access to PMP® Practice Exams (1300+ questions)
This course is also for project managers who want to improve their daily practice by adopting the best practices that are contained in A Guide
to the Project Management Body of Knowledge(PMBOK® Guide) – Fifth Edition.
What you will achieve
Upon completion of this course, the participant will be able to:
• Describe the ten project management Knowledge Areas and the five Process Groups.
• Describe key project management definitions, concepts, and processes.
• Use terms from the PMBOK® Guide as part of a common vocabulary for applying project management concepts.
• Integrate various processes and project management activities within the project management Process Groups.
• Identify and resolve common communications issues.
• Define the scope of a project.
• Describe how to develop and manage a project schedule.
• Describe tools and techniques for effective monitoring and control of project costs.
• Describe the importance of developing and utilizing a quality plan and managing a project for quality.
• Explain how to manage conflict on a project team and among stakeholders.
• Develop and maintain a risk management plan and a risk response plan.
• Describe common types of contracts and procurement documents.
Leadership
What you will learn
•Collin’s hierarchy of
leadership
•Daniel Goleman’s EQ and
emotional intelligence
•Accountability leadership
Levinson Institute (HBS)
•Servant management techniques
•Empowering people
•What makes great leadership
innovation
•Organizational development for a
leadership innovative environment
•Measuring EQ by individual and
organization
Strategic Thinking
What you will learn
• Importance of having a
Vision and Mission
• Time horizon for your
strategy
• Strategic thinking
techniques
• Strategy process based on
Richard Rummelt’s definition
• Strategic management
system
• Balanced Scorecard
• Translating Strategy into
Action hence execution
Negotiation, Influencing
and Conflict Management
What you will learn
•Communication science
and rapport
•Behavioral science of
affiliation, assertiveness
and influence
•Process of negotiation
•Conflict science and
management
•The art of saying yes
•The art of saying no
PM Fundamentals
Take Business to
Next Level
Your
Success
Project
PSI Solutions
Competency and
Certification Mastery
model
Leadership
Innovation
Leadership Business
Personal
Professional
Communication
Negotiation
Managed
Meetings
Effective Business Map
Worldwide Marketing
Sales Mastery
Strategic Thinking
PM Professional
Agile
www.coepm.net www.psisolution.com
QUESTIONS?

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Project management 2016 event

  • 2. AGENDA • Introduction • Project Management Competency • Definitions and What you need to be good at • Ideal roles definiton in a project • Agile and Waterfall • Key things in IT projects • Key things in Construction Projects • Courses for your project participants
  • 4. Vision and mission competitors Vision By 2020, to be the leading ASEAN Centre of Solutions Excellence by optimising your organisation and individuals to achieve the business’s and individual’s desired outcomes Mission We focus on Leadership in Business and Project Mastery competency solutions and certification to expedite ASEAN based organisations and individuals capability to achieve solid outcomes, using training, coaching and software. 3
  • 5. PSI Solutions.Co.Ltd www.coepm.net • Formed as Recruitment and Project Management Co.Ltd - 2007 • Project company split out in - 2009 • CEO formed PMI Bangkok Chapter in - 2009 • Only REP of PMI in Thailand,Vietnam, Cambodia and Laos in - 2009 • Software partner with Time Control, Compuware, Microsoft, - 2009 • International Partner with K-solutions CEO R Twiddy - 2012 (K-solutions with 20 years of business in Europe providing strategy and business solutions to top corporate companies www.k-solutions.com) • Six permanent staff, 8 contractors • Provided 400 days of training to corporates • PMP certification of 140 Thai students • Today’s active clients include PTTEP, Thai Oil,WOCAN,
  • 6. About PSI • To fulfil our mission by providing Business and Project Mastery competency and certification, through learning solutions and consulting • With these partners we can offer certification in: • Project Management as a REP of PMI and Axelos Partner • Business Mastery as Thammasat Business School is known for reputable MBA tuition • Leadership Innovation with TBS • and Self Mastery using NLP ABNLP certification with NLP Top Coach • We offer public certification courses and in house group learning solutions through professional training, workshops, coaching and software tools
  • 7. Project Mastery Level 1 -Project Management for non project managers Level 2 Intermediate Certification Level 3 Advanced PM levels Self Mastery Level 1 - Self Awareness Level 2 - Self Management Level 3 - Social Performance Level 4 - Social Management Business Mastery Competency Project Mastery Level 1 -Project Management for non project managers Level 1 - Self Awareness Level 2 - Self Management Business Mastery Competency Your Success Project PSI Solutions Competency and Certification Mastery model Leadership Innovation Mastery Level 1 - Team Level 2 - Management Level 3 - C Level from Jim Collins 5 Level Hierarchy Leadership Business Personal PMI based certification NLP ABNLP based certification
  • 8. Some of Customers IBM (Thailand) HP (Thailand) Oracle (Thailand) Cargril (Thailand) Bangkok Bank Public Co., Ltd. HSBC(Thailand) PTTEP Exploration and Production Nokia (Thailand) Ericsson (Thailand) Bistrol Myer (Thailand) True Move Chevron (Thailand) HSBC(Thailand) Ek-Chai Distribution System Ltd (Tesco Lotus) Schneider (Thailand) Datacraft (Thailand) Hyro Consulting (Thailand) Atos Origin (Thailand) Mfec Public Co., Ltd Foster Wheeler (Thailand) Thai Nichimatsu NXP (Thailand) Roche (Thailand) Merck (Thailand) Zuellig pharma (Thailand) IRPC Gosoft
  • 9. History of PSI Solutions PSI Solutions (PSIS) has been involved in the advancement and development of Project Management in Thailand for many years through it’s support of and participation in the Project Management Institute Bangkok, Thailand Chapter and provision of project management training courses. PSIS is the only private Global Registered Education Provider® certified by the Project Management Institute® in Thailand to provide Project Management training courses. We also specialise in enterprise-wide program/project management, including the related disciplines of project portfolio management (PPM). PSI Solutions delivers expert project management training, technology and consulting services to help your organisation and its people perform to maximum potential. Our targeted offerings address business needs in the following areas: Training and Education, Technology, Consulting, Coaching and Mentoring. PSI Solutions CEO has been the President and helped to develop the Project Management Institute’s Bangkok Chapter. PSI Solutions staff have over 100 years of business experience in multiple industries and include a visiting professor to Thammasat Business School who provides real life strategy experience by delivering Balanced Scorecard Case Studies PSI Solutions also partner with key Project Management Tools providers including Compuware, MIcrosoft Project, Podio and Time Control. PSI Solutions carries out research with Thammasat University with their Operations Management department into how Thai companies translate strategy into action with emphasis on the upcoming ASEAN Economic Community PSI Solutions has delivered expert Strategy, Portfolio and Project Management, Soft Skills, Business Analysis, CSR and Agile training, technology, coaching and consulting services to help your organisation and its people perform to their maximum potential.
  • 10. Desired Outcome • You have a better understanding of what is key for you to know about Project Management 2016 • You understand what is available for Project Management competency, how you can learn more and also improve competency with defined goals
  • 12. Unit 0/ Slide What Is a Project? l “[A] temporary endeavour undertaken to create a unique product, service, or result” Source: PMBOK® Guide, p. 5
  • 13. Unit 0/ Slide The Triple Constraint
  • 14. Unit 0/ Slide Managing Projects Using the Triple Constraint l Balancing the three “sides” while managing the project l Combining art and science l Ongoing effort to define, refine, and re-refine project l Based on a foundation of process management Process Management
  • 15. Features of a Project • A start and a finish • Is a unique activity with a visible output • May involve uncertainty and risk • Involves a team coming together specifically for the project • A budget • Non repetitive tasks, sequential order • Use of resources (including human resources) • A single point of ultimate responsibility • Clearly defined team roles • Clear aims, objectives, goals
  • 16. Unit 0/ Slide A Note on Senior Management’s Expectations and the Triple Constraint Quality Quality
  • 17. Unit 0/ Slide Project Life Cycles Examples
  • 18. Unit 0/ Slide Project Management Processes l Project management processes provide l A tool-box of processes to accomplish specific deliverables l An iterative approach to creating and maintaining project documents l Living documentation that is continually refined during project life cycle l For use whenever necessary during life of project
  • 19. Unit 0/ Slide Project Process and Content Processes
  • 20. What can go wrong !
  • 21. Unit 0/ Slide Introduction to Project Management ASML Worldwide Project Management Methodology 1.1 IDENTIFY THE PROJECT OR PRODUCT INITIATING ! Process Group CLOSING ! Process Group EXECUTING ! Process Group PLANNING Process Group 2.1 ESTABLISH THE PROJECT TEAM 2.2 SET PROJECT PROCEDURES AND PROTOCOLS 2.3 DEVELOP WORK BREAKDOWN STRUCTURE 2.5 ALLOCATE PROJECT RESOURCES 2.6 ESTIMATE PROJECT COSTS 2.8 DEVELOP RISK MANAGEMENT PLAN 3.1 TRACK AND CONTROL THE PROJECT 3.5 REPORT PROJECT PERFORMANCE 3.3 MANAGE PROJECT RISKS 3.2 MANAGE PROJECT CHANGE 4.2 PREPARE LESSONS LEARNED 4.1 CONDUCT PROJECT HANDOVER 1.2 DETERMINE STAKEHOLDERS AND LEADERSHIP 2.9 ESTABLISH THE PROJECT BASELINE 4.3 PERFORM ADMINISTRATIVE CLOSEOUT 3.4 MANAGE VENDORS AND CONTRACTS 1 READY-TO-INITIATE 1.3 DEVELOP THE PROJECT DEFINITION 2 READY-TO-PLAN 1.4 PREPARE THE BUSINESS CASE 2.4 CREATE THE PROJECT SCHEDULE 4 READY-TO-CLOSE 3 READY-TO-EXECUTE 2.7 OPTIMIZE THE PROJECT PLAN EA B C D F
  • 25. Levels of Maturity (3) BusinessView
  • 27. Roles
  • 28. Project Manager’s Characteristics Responsible Self Confident Self Control Approachable Autonomous Integrity Empathy Big Picture Self Development Open Energetic Reliable 28
  • 29. Project Manager Behaviours View people as allies not adversaries Think win win Begin with the end in mind Respect other people Create cooperatio Proactively build relat 29
  • 30. Project Manager’s Skills Conflict Management Negotiation Influence ListeningProblem Solving Presentation Managing Meetings Communication 30
  • 31. •Conflict management •Negotiation •Influence •Listening •Problem solving •Presentation •Managing meetings Project Manager Competencies Characteristics •Responsible •Self confident •Self control •Approachable •Autonomous •Integrity •Empathy •Big Picture •Self development •Open •Energetic •Reliable Behaviours •View people as allies not adversaries •Think win / win •Begin with the end in mind •Respect other people •Creative cooperation •Proactively build relationships Skills 31
  • 34. 34 Traditional vs. Agile PM Traditional: • Plan what you expect to happen Agile: Plan what you expect to happen with detail appropriate to the horizon • Enforce that what happens is the same as what is planned – Directive management – Control, control, control • Use change control to manage change – Change Control Board – Defect Management “Control” is through inspection and adaptation – Reviews and Retrospectives – Self-Organizing Teams Use Agile practices to manage change: – Continuous feedback loops – Iterative and incremental development – Prioritized backlogs
  • 35. Creating the Project Backlog • Create User stories 35
  • 36. Creating the Sprints • Allocate Sprints from the Product Backlog 36
  • 37. Daily Scrum Meeting • We will do this in after a sprint 37
  • 38. Establishing a Burndown Chart • Create the Burndown Chart after the Sprint 38
  • 39. Key attributes of IT Projects
  • 40. IT Project Attributes • Upgrades (hw/sw) • Configuration • Refresh Apps • Website • Testing and Deployment Suited to Agile methodology Some TraditionalSmall, don’t know everything at start, based on budget
  • 42. Construction Projects • Upgrades • New extensions • New buildings • Refurbishments • Car parks Suitable to Traditional Methodology Need to know what is being done and how much exactly at start
  • 44. Project Management Fundamentals What you will learn Upon successful completion of this course, students will be able to: identify the key processes and requirements of project management. initiate a project. plan for time and cost. plan for project risks, communication, and change control. manage a project. execute the project closeout phase. Course Content Module 1: Getting Started with Project Management Module 2: Initiating a Project Module 3: Planning for Time and Cost Module 4: Planning for Project Risks, Communication, and Change Control Module 5: Managing a Project Module 6: Executing the Project Closeout Phase
  • 45. Project Management ProfessionalPacked with exercises, practice exams, and study aids, this course is designed specifically to help participants prepare to pass the PMP® Exam. This course is unique in the range of project management resources and study aids that are provided for use in class, in the workplace, and in preparation for the PMP® Exam, including: • A comprehensive PMP® Prep Fast Track- Participant Guide • Concepts, Standards, and Techniques • Exam Taking Tips • Case Study Exercises • Templates • PMI® PMP® Handbook (soft copy) • PMI® PMP® Examination Content Outline • 90-day unlimited online access to PMP® Practice Exams (1300+ questions) This course is also for project managers who want to improve their daily practice by adopting the best practices that are contained in A Guide to the Project Management Body of Knowledge(PMBOK® Guide) – Fifth Edition. What you will achieve Upon completion of this course, the participant will be able to: • Describe the ten project management Knowledge Areas and the five Process Groups. • Describe key project management definitions, concepts, and processes. • Use terms from the PMBOK® Guide as part of a common vocabulary for applying project management concepts. • Integrate various processes and project management activities within the project management Process Groups. • Identify and resolve common communications issues. • Define the scope of a project. • Describe how to develop and manage a project schedule. • Describe tools and techniques for effective monitoring and control of project costs. • Describe the importance of developing and utilizing a quality plan and managing a project for quality. • Explain how to manage conflict on a project team and among stakeholders. • Develop and maintain a risk management plan and a risk response plan. • Describe common types of contracts and procurement documents.
  • 46. Leadership What you will learn •Collin’s hierarchy of leadership •Daniel Goleman’s EQ and emotional intelligence •Accountability leadership Levinson Institute (HBS) •Servant management techniques •Empowering people •What makes great leadership innovation •Organizational development for a leadership innovative environment •Measuring EQ by individual and organization
  • 47. Strategic Thinking What you will learn • Importance of having a Vision and Mission • Time horizon for your strategy • Strategic thinking techniques • Strategy process based on Richard Rummelt’s definition • Strategic management system • Balanced Scorecard • Translating Strategy into Action hence execution
  • 48. Negotiation, Influencing and Conflict Management What you will learn •Communication science and rapport •Behavioral science of affiliation, assertiveness and influence •Process of negotiation •Conflict science and management •The art of saying yes •The art of saying no
  • 49. PM Fundamentals Take Business to Next Level Your Success Project PSI Solutions Competency and Certification Mastery model Leadership Innovation Leadership Business Personal Professional Communication Negotiation Managed Meetings Effective Business Map Worldwide Marketing Sales Mastery Strategic Thinking PM Professional Agile www.coepm.net www.psisolution.com