1. Mumbai Dabbawala Case (Management Gurus) Prepared By: ManojChejara AnamikaGayen AnkitaKadam SwapnilKhawale RavindraDhumal AshishChaudary YMT COLLEGE OF MANAGEMENT KHARGHAR(NAVI MUMBAI MMS

4. MahadeoHavajiBacche (Mahadeo), a migrant from North Maharashtra.

5. Mumbai Dabbawala - carrying and delivering freshly made food from home in lunch boxes to office workers. They are called.. ShivajiMaharaj’s soldiers – “Deccan Mavle” The Annadatta’s The Dabbawalla’s

11. Charitable trust : Registered in 1956

12. Avg. Literacy Rate :8th Grade Schooling

13. Total area coverage : 60 Kms

14. Employee Strength :5000

17. Working of incentive system with “equal pay for all”?

18. Do they know their clients?

19. Robustness of distribution channel?

20. Dealing with growth?

21. Competitors?

23. Work is Worship

24. Manavseva me bhagwansevamiltihai

25. Time is money

27. Wearing Gandhi Cap during business hours

30. Then Utilized thrown away cotton waste from tailors

31. Now using color markers:E :: Code for Dabbawala Street at residential station VLP :: Residential Station Ville Parle 3 :: Code for Destination station. E.G :: Church gate 9 :: Code for Dabbawala at Destination. Ex :: Express towers ( Building name) 12 :: Floor no. in the building.

33. No hire and fire rule

34. Community based Recruitment

35. Sharing common beliefs, values, ethics

36. Following of strict dress code

37. Loyalty & trust is their monopoly

38. Training provided to the new joiners

39. Owner + Employee is the designation of each

42. Name in “GUINESS BOOK of World Records”.

43. Registered with Ripley's “ believe it or not”.

44. Invited for marriage of Hon. Prince Charles of England on 9th April, 2005

45. Documentary called “Dabbawalas, Mumbai's unique lunch service” by two Dutch filmmakers in 1998.

47. Gave Rating of 99.999999

48. Dabbawalas made one error in six million transactions.

49. Stood High along with MNC’s like Motorola, GE etc…

51. Current competition

52. Bargaining power of buyers

53. Bargaining power of sellers

56. Honesty & Integrity

57. Discipline & Time Management

58. Pride towards work

59. Recruitment policies and manpower management

60. Complete Contentment

61. Musical Meditation