We are focused on good Quality support in Voice as well as in Non Voice BPO space

1. InfoTech Pvt. Ltd.
Rural Costs Urban Quality
Corporate
Presentation
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2. Rural Costs Urban Quality
Agenda
Company
People Place
Profile
Industries
Benefits Capabilities
& Services
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3. Rural Costs Urban Quality
Company Profile
• First Organized BPO in Bihar
• Management Development Institute (MDI),
Gurgaon Graduates as Promoters
• Long Term Vision for Scalability
• Financial Soundness
• A Balanced Team in Terms of Age, Profile,
Experience, and Background
• A Sound Board of Advisors Consisting of People
from Industry and Academics
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4. Rural Costs Urban Quality
Vision and Mission
• To Contribute to • Lead Bihar’s Growth
Through ITeS BPO Industry
Bihar’s Development
• Consolidate the Indian
by Bringing Industry Back Office Industry and
and Employment to Provide Economies of
the State Scale
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5. Rural Costs Urban Quality
Management Core Team
Raj Kr. Chetan Hitesh Kr. Kyal Shitesh Sinha Kumar Amitabh Alpna Prasad
MBA, MDI MBA, MDI MBA, IBMR 8+ years as MBA (HR),
Gurgaon Gurgaon Pune trainer and Pune
10+ years 2+ years 3.5+ years Faculty University
experience experience as Senior Worked 2+ years
in BFSI in BFSI Manager in with EXL experience
(Bajaj Founder of a BPO Services in in HR of a
Allianz Life, SEED (the working on Noida BPO
HDFC Bank, E-cell) at Intl. and
etc.) MDI Domestic
projects
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6. Rural Costs Urban Quality
Advisory Unit (Extended Team)
Dr. Dhruv Nath Dr. S. S. Bharadwaj Dr. Harsh Mishra Sumisha Shankar Saurabh Anand
Electrical Master of PhD, Fox MBA, Chartered
Engineer & Mgmt. School of NMIMS Accountant
PhD, IIT-D Studies & Business Ex-Army 5+ years of
Ex Sr. VP at PhD, BITS (USA) Captain experience
NIIT Pilani MBA, IIFT in Audit and
2+ years of
An entrepr- Widely B Tech, IIT-D experience Taxation
eneurial acclaimed as PR &
author and Intl. faculty
leader & a in Strategic Media
Top Mgmt. consultant handling
on BPO Mgmt.
consultant
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7. Rural Costs Urban Quality
Bihar Growth Story
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8. Rural Costs Urban Quality
State of Bihar
Growth Story Dynamic State IT & ITeS
• Growth in: construction • Stable political scenario infrastructure
(22%), communications • Progressive
(16%), trade (12%) • 1 of the largest pool of
government trained IT professionals
• Auto sales: grew 45% in • 2nd in least criminal in India
2009 incidents for all states • Dedicated IT & ITeS
• Boom in agriculture in India policy by the govt.
and services • Revenue collection • Strategic focus on IT
• 6800 kms of roads increase from Rs. 2919 parks promote IT/ITeS
relaid in last 4 years cr. in 2003-04 to Rs.
5226 cr. in 2008-09 • Formulation of Cyber
laws
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9. Rural Costs Urban Quality
Operations – Muzaffarpur
Human Resource
• Average literacy rate of 60% is more than national average (2001
Census)
• 130 colleges, 4 MBA institutes, 2 universities, 3 engineering colleges,
4 Medical colleges graduating more than 70000 every year
Connectivity
• Airport – 60 kms, Direct rail connect to major cities and towns
• NH-28, Golden Quadrangle passes through the town
Commercial Hub
• Largest litchi producer and exporter in India
• Largest wholesale cloth market in Bihar, also the market for Nepal
• Commercially the most important town of Bihar
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10. Rural Costs Urban Quality
Services We Offer
Voice Processes
• Inbound Customer Support
• Non Sales Outbound Support
• Selective Sales Processes
Non Voice Processes
• Data Entry and Format Conversion
• Data/Forms/Survey Processing
• E-mail, SMS, Chat Support
Support Processes
• Scanning and Printing
• Collection
• Warehousing
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11. Rural Costs Urban Quality
Industries We Serve
Other
Insurance Telecom Banking Publishing
Industries
CAF File Format
All Data Entry Form/Loan
Conversion/ Retail & Health
(IRDA norms) Processing Processing
Copy Editing
Inbound Inbound E-Publishing/
Customer Sub
Customer Customer E-Book/ Audio
Support Contracting
Contact Centre Support Book
Outbound Typesetting/
Outbound Financial
Voice Non- Indexing/ Government
Upsales Accounting
Sales Formatting
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12. Rural Costs Urban Quality
Infrastructural Provisions
Operating Space
• 1200 sq. ft. of rented property with adequate security provisions
• 28 seater facility (initial operability: 2 shifts) with Training room, Server Room,
Front Office, Relax Zone
• Multiple spaces for ramp up have been prospected
IT and Power infrastructure
• IBM server in place
• Lease line capabilities prospected (with redundancy)
• 24x7 power backup prospected (with redundancy)
Human Capital
• Core Team of 10 people in place
• 200-300 executives shortlisted for initial hiring
• Large pool of qualified resources to be tapped
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13. Rural Costs Urban Quality
‘Go Live’ Timeline
‘Go
Live’
Training:
30th Day
Hiring: 28th Day
7th Day
Planning:
3rd day
Contract
Signing:
Day 0
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14. Rural Costs Urban Quality
Ramp Up Capabilities
• Vision of Scalability and
Sustainability
• Management Team
Capabilities
• Financial Capabilities
• Infrastructural Provisions
• Abundance of Skilled Talent
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15. Rural Costs Urban Quality
Benefits With Us
Focus on Quality Data Security
• Skilled Manpower • Site/ Data/
and Focus on Personnel/ Network
Continuous Training • Ethical Practices &
• Total Continuous Readiness to
Improvement Cooperate with
Clients
Dedicated Low Cost (saves
Workforce more than 25%)
• Low Attrition • Lower Cap-Ex and
• Process and Op-Ex
Expertise specific • Presence in Bihar
people
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16. Rural Costs Urban Quality
Project Flow
Contact
First Contact Appointment Setting
Requirement Analysis
Need Analysis Ballpark Estimate Go Ahead Approval Detailed Need Analysis
Pricing & Contracting
SLA Discussion Pricing Proposal Contracting and SLA Sign Off
Project Initiation
Resource Deployment & Training Kick Off Meeting
Project Steady State
Execution & Management Ongoing Reporting & Feedback
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17. Rural Costs Urban Quality
Contact Us
Phone: +91-9650362397, +91-
9015639182, +91-9958111685
E-mail: frugal@frugalinfotech.in
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18. Rural Costs Urban Quality
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