2. Delivering Product and Service Advantage
Technology solutions
that transform the way
you create and service
products
2
3. Major Forces of Transformation in Manufacturing Sector
REGULATION
DIGITIZATION
CONNECTIVITY
PERSONALIZATION
SERVITIZATION
GLOBALIZATION
SOFTWARE-INTENSIVE PRODUCTS
3
4. A System of Market Leading Software Applications
ALM
Application Lifecycle Management
Manage product requirements, system
models, software configurations, test
plans and defects.
CAD
Computer-Aided
Design
SLM
PLM
Create conceptual and
detailed designs,
analyze designs, create
manufacturing tools and
tool paths, perform
engineering calculations.
Product Lifecycle Management
Evolve the complete definition of a
product over its entire life.
SCM
Service Lifecycle
Management
Plan, manage, deliver
and analyze service
information, parts and
warranty throughout the
service lifecycle.
Supply Chain Management
Manage components and suppliers,
measure and manage compliance, and
analyze product cost.
4
5. PTC System of Solutions
PTC
PTC Global Component
and Supplier
Software
Development Management
PTC
UDI
PTC
Manufacturing
PTC
Process
Materials
Compliance Management
PTC
Retail
PLM
PTC
Technical
Information
PTC Project
Management
PTC Service
Parts Information
PTC Global
Product
Development
PTC Service
Knowledge
Management
Product
Advantage
PTC
Multi-CAD
Design
Service
Advantage
PTC Service Parts
Management
PTC 3D
Design
STRATEGIC
PLANNING
PTC Warranty
and Contract
Management
PTC
Global
Platforms
PTC
Global
Quality
PTC
PTC
PTC
PTC
PTC
PTC
Service Parts Field Service
Service
Service
Enterprise
System
Pricing
Management
Depot
Validation Requirements Network
and Review and Validation Management Management
5
6. PTC System of Solutions
PRODUCT
ENGINEERING
PTC
PTC Global Component
and Supplier
Software
Development Management
PTC
UDI
PTC
Manufacturing
PTC
Process
Materials
Compliance Management
PTC
Retail
PLM
PTC
Technical
Information
PTC Project
Management
PTC Service
Parts Information
PTC Global
Product
Development
PTC Service
Knowledge
Management
Product
Advantage
PTC
Multi-CAD
Design
Service
Advantage
PTC Service Parts
Management
PTC 3D
Design
STRATEGIC
PLANNING
PTC Warranty
and Contract
Management
PTC
Global
Platforms
PTC
Global
Quality
PTC
PTC
PTC
PTC
PTC
PTC
Service Parts Field Service
Service
Service
Enterprise
System
Pricing
Management
Depot
Validation Requirements Network
and Review and Validation Management Management
6
7. PTC System of Solutions
SUPPLY CHAIN AND MANUFACTURING
PRODUCT
ENGINEERING
PTC
PTC Global Component
and Supplier
Software
Development Management
PTC
UDI
PTC
Manufacturing
PTC
Process
Materials
Compliance Management
PTC
Retail
PLM
PTC
Technical
Information
PTC Project
Management
PTC Service
Parts Information
PTC Global
Product
Development
PTC Service
Knowledge
Management
Product
Advantage
PTC
Multi-CAD
Design
Service
Advantage
PTC Service Parts
Management
PTC 3D
Design
STRATEGIC
PLANNING
PTC Warranty
and Contract
Management
PTC
Global
Platforms
PTC
Global
Quality
PTC
PTC
PTC
PTC
PTC
PTC
Service Parts Field Service
Service
Service
Enterprise
System
Pricing
Management
Depot
Validation Requirements Network
and Review and Validation Management Management
7
8. PTC System of Solutions
SUPPLY CHAIN AND MANUFACTURING
PRODUCT
ENGINEERING
PTC
PTC Global Component
and Supplier
Software
Development Management
PTC
UDI
PTC
Manufacturing
PTC
Process
Materials
Compliance Management
PTC
Retail
PLM
PTC
Technical
Information
SERVICE
ENGINEERING
PTC Project
Management
PTC Service
Parts Information
PTC Global
Product
Development
PTC Service
Knowledge
Management
Product
Advantage
PTC
Multi-CAD
Design
Service
Advantage
PTC Service Parts
Management
PTC 3D
Design
STRATEGIC
PLANNING
PTC Warranty
and Contract
Management
PTC
Global
Platforms
PTC
Global
Quality
PTC
PTC
PTC
PTC
PTC
PTC
Service Parts Field Service
Service
Service
Enterprise
System
Pricing
Management
Depot
Validation Requirements Network
and Review and Validation Management Management
8
9. PTC System of Solutions
SUPPLY CHAIN AND MANUFACTURING
PRODUCT
ENGINEERING
PTC
PTC Global Component
and Supplier
Software
Development Management
PTC
UDI
PTC
Manufacturing
PTC
Process
Materials
Compliance Management
PTC
Retail
PLM
PTC
Technical
Information
SERVICE
ENGINEERING
PTC Project
Management
PTC Service
Parts Information
PTC Global
Product
Development
PTC Service
Knowledge
Management
Product
Advantage
PTC
Multi-CAD
Design
Service
Advantage
PTC Service Parts
Management
PTC 3D
Design
STRATEGIC
PLANNING
PTC Warranty
and Contract
Management
PTC
Global
Platforms
PTC
Global
Quality
PTC
PTC
PTC
PTC
PTC
PTC
Service Parts Field Service
Service
Service
Enterprise
System
Pricing
Management
Depot
Validation Requirements Network
and Review and Validation Management Management
SERVICE
EXECUTION
9
10. PTC System of Solutions
SUPPLY CHAIN AND MANUFACTURING
PRODUCT
ENGINEERING
PTC
PTC Global Component
and Supplier
Software
Development Management
PTC
UDI
PTC
Manufacturing
PTC
Process
Materials
Compliance Management
PTC
Retail
PLM
PTC
Technical
Information
SERVICE
ENGINEERING
PTC Project
Management
PTC Service
Parts Information
PTC Global
Product
Development
PTC Service
Knowledge
Management
Product
Advantage
PTC
Multi-CAD
Design
Service
Advantage
PTC Service Parts
Management
PTC 3D
Design
STRATEGIC
PLANNING
PTC Warranty
and Contract
Management
PTC
Global
Platforms
PTC
Global
Quality
PTC
PTC
PTC
PTC
PTC
PTC
Service Parts Field Service
Service
Service
Enterprise
System
Pricing
Management
Depot
Validation Requirements Network
and Review and Validation Management Management
SERVICE
EXECUTION
10
11. Beyond Technology for Product and Service Advantage
SOLUTIONS THAT ENABLE
PROCESS TRANSFORMATION:
ALM
CAD
PLM
• Industry-leading capabilities
SLM
SCM
Technology
• Depth across the product and service
lifecycle
• Engineered to work better together
Process
Expertise
DEEP UNDERSTANDING OF
BUSINESS PROCESSES:
• More than 25 years of experience
• Technology-enabled best practices
VALUE-CENTRIC
ENGAGEMENT MODEL:
Customer
Engagement
• Value identification and
definition
• Technology roadmap
planning
• Governance model
• Process landscape
11
12. PTC Strength and Presence
FINANCIAL STRENGTH
FOCUSED ON MANUFACTURING
Total Revenue ($ millions)
Total non-GAAP operating profits ($ millions)
% = YOY growth
$1,400
8%
$1,300
16%
$1,200
$1,100
8%
3%
~3%
$400
$350
$300
$250
$1,000
$200
$900
$150
$800
$100
2010 2011 2012 2013 2014
Guidance
GLOBAL FOOTPRINT
FY 2013 revenue by vertical
FY 2013 revenue by region
Other:
Retail &
Consumer:
Life Sciences:
10%
4%
Americas:
Industrial
Products:
8%
Europe:
AP:
41%
37%
22%
30%
Automotive:
12%
Electronics &
High Tech:
18%
Federal, Aerospace
& Defense:
18%
ORGANIZATIONAL STRENGTH
STRONG MARKET PRESENCE
STRONG COMMUNITY SUPPORT
6,000+
27,000+
750+
employees
active customers
partners
2,000+
1,456,000+
10 million
employees in R&D
active PTC Windchill Seats
1,360+
1,931,000+
students participating in PTC Global
Academic Program
service professionals
total active Seats
150+
sponsored FIRST® Teams
(For Inspiration and Recognition of
Science & Technology)
Strategic Sponsor
12
Notas do Editor
Our goal is to give customers a Product and Service AdvantageOur mission is to provide technology solutions that transform how products are created and servicedTechnology solution: We are a technology/software company, however we are not selling shrink wrap software. We provide the services and know-how to solve customers problems with the technology. Transform: Speaks to process change. We are in the business of changing customers processes.Create and Service products: Both the upfront knowledge work to create products and service offerings along with the manufacturing and servicing of those products.
PTC has identified seven major forces, some of which are long-standing while others are more recent, that are transforming manufacturing. In recent years, leverage from production-centric product strategies has begun to diminish, in part because they have become commonplace. Optimization of manufacturing production processes will have become simply the “price of entry” to compete. The path to true competitive advantage in the modern manufacturing era requires a rethinking of nearly everything - from how products are designed, built, and serviced, to the underlying business models manufacturers employ. Causing the need for this strategic realignment is a set of market forces, which are now converging to accelerate the manufacturing industry’s trajectory toward the “tipping point” of a fundamental transformation. Understanding the driving forces, their specific impact, and the opportunities they create, reveals the roots of manufacturing transformation and the future of competitive advantage. DIGITIZATIONReplacing analog product and service information with a fully accurate virtual representation that can be easily leveraged across the value chain (engineering, factory floor, service).GLOBALIZATIONThe general shrinking of the world driven by technology that eliminates economic and geographical divisions and opens new markets.REGULATIONEnforcement of governmental rules, non-governmental organization policies and industry standards related to environment, health, safety and trade.PERSONALIZATIONEfficiently tailoring products and services to accommodate regional and personal preferences.SOFTWARE-INTENSIVE PRODUCTSIntegrated systems of hardware and software capable of sophisticated human-to-machine interaction, diagnostics and service data capture, with additional value delivered through enhancements.SERVITIZATIONFundamental business model shift in which products evolve to integrated “bundles” of services capable of delivering new value continuously throughout the customer experience lifecycle.CONNECTIVITYPervasive networks of “things” – often mobile – embedded with sensors and individually addressable to enable sophisticated monitoring, control, and communication.
The Technology piece: Process improvement is pivotal to product and service advantage, and to business success.PTC has a portfolio of technology solutions (CAD, ALM, PLM, SCM, SLM) and a system which to manage and interconnect them. The system enables business process optimization and drives transformation across the total product lifecycle and enterprise.We are leaders across these five critical business areas with the technology system and knowhow to flexibly connect all five.Our solutions, whether standalone or working together as a system, enable us to transform the way products are created and serviced so our customers can achieve ongoing product and service advantageDetailed system of solutions located in the appendix
PTC developed a system of solutions that has been engineered to work together to provide that closed loop process and help transform the way you create and service your products.We have developed solutions that alone can drive process optimization within a function but the value grows exponentially as you add solutions within and across the enterprise.Why? Because PTC’s System of Solutions provides:Out of the box integrations that enable seamless flow of information from product through to service and back againFull breadth of capabilities needed to enable companies to optimize and align business processes within each function and across the enterpriseComprehensive portfolio of service offerings through our Global Services organization that ensures return on their investment
PTC developed a system of solutions that has been engineered to work together to provide that closed loop process and help transform the way you create and service your products.We have developed solutions that alone can drive process optimization within a function but the value grows exponentially as you add solutions within and across the enterprise.Why? Because PTC’s System of Solutions provides:Out of the box integrations that enable seamless flow of information from product through to service and back againFull breadth of capabilities needed to enable companies to optimize and align business processes within each function and across the enterpriseComprehensive portfolio of service offerings through our Global Services organization that ensures return on their investment
PTC developed a system of solutions that has been engineered to work together to provide that closed loop process and help transform the way you create and service your products.We have developed solutions that alone can drive process optimization within a function but the value grows exponentially as you add solutions within and across the enterprise.Why? Because PTC’s System of Solutions provides:Out of the box integrations that enable seamless flow of information from product through to service and back againFull breadth of capabilities needed to enable companies to optimize and align business processes within each function and across the enterpriseComprehensive portfolio of service offerings through our Global Services organization that ensures return on their investment
PTC developed a system of solutions that has been engineered to work together to provide that closed loop process and help transform the way you create and service your products.We have developed solutions that alone can drive process optimization within a function but the value grows exponentially as you add solutions within and across the enterprise.Why? Because PTC’s System of Solutions provides:Out of the box integrations that enable seamless flow of information from product through to service and back againFull breadth of capabilities needed to enable companies to optimize and align business processes within each function and across the enterpriseComprehensive portfolio of service offerings through our Global Services organization that ensures return on their investment
PTC developed a system of solutions that has been engineered to work together to provide that closed loop process and help transform the way you create and service your products.We have developed solutions that alone can drive process optimization within a function but the value grows exponentially as you add solutions within and across the enterprise.Why? Because PTC’s System of Solutions provides:Out of the box integrations that enable seamless flow of information from product through to service and back againFull breadth of capabilities needed to enable companies to optimize and align business processes within each function and across the enterpriseComprehensive portfolio of service offerings through our Global Services organization that ensures return on their investment
PTC developed a system of solutions that has been engineered to work together to provide that closed loop process and help transform the way you create and service your products.We have developed solutions that alone can drive process optimization within a function but the value grows exponentially as you add solutions within and across the enterprise.Why? Because PTC’s System of Solutions provides:Out of the box integrations that enable seamless flow of information from product through to service and back againFull breadth of capabilities needed to enable companies to optimize and align business processes within each function and across the enterpriseComprehensive portfolio of service offerings through our Global Services organization that ensures return on their investment
To help manufacturers meet these future challenges and begin this transformation, PTC has a solution approach to achieving product and service advantage. PTC does not just sell products, but a total solution comprised of process expertise, technology, and people, a collaborative approach to realizing valueProcess Expertise: To gain advantage you need to transform processes, the way things are created and serviced. Technology: Enables transformation and best in class processes. Value Centric (People) Engagement: Ensure the adoption of technology and process to unlock value.We can deliver on our purpose to create advantage through transformation because of our fusion of technology and process knowhow.