1. BI COURSE CONTENT
Introduction
Enterprise Structure
Introduction to ERP. SAP Data Warehouse
Overview of BW BI. Data Base
Overview of BW Architecture Landscape
Basic Modeling
Create a valid Schema
Multi-Dimensional Star Schema (Classical Approach)
Multi-Dimensional Star Schema in 6W (Extended star Schema,
The OLAP Concept and differences between OLAP and OLTP
Business Modeling
Info Area
Info Object Catalogs
Into Objects
PSA
Application Component
Info Source
Data Source
Transfer Rules
Update Rules
Info Package
Transformation
Data Transfer Process
Loading Transactional Data into BW Into Cube
Loading MD with TD Into BW System
Info cube & Types
Manual Uploading of MD like Attributes, Text, Hierarchy
Different Types of Attributes

2. Transformations.
Routines
Start Routine
End Routine
Expert Routine
DSO (Data Store Object)
Standard DSO
Write optimized DSO
Direct update DSO
Update Methods
Full updates
initialization
Delta Updates
Info Providers
Multi Providers
Info set
Virtual Providers
Re-Modeling
Re-Partitioning
Into Cube | Maintenance
Aggregates
Roll-up
Compression
Reconstruction
Process Management
Process Chains Process Types
Scheduling
Monitor (Header, Status, Details)

3. Reporting Business Explorer
BEX Query designer
BEY. Analyzer
Functional Overview of Bex Query Designer
Reusable Query Elements
Calculated Key Figures
Restricted Key Figties
Formulae
Variable Definition in Detail
Characteristic values variables
Text Variables
Formula Variables
Hierarchy Variable
Analysis Functions
Conditions
Exceptions
Reporting Drilldown
Drilldown to DSO from Info Cube (RRI)
Migration Objects from BW 3x to BI 7.0
Transportation
Extraction
Generic Data Extraction using MD/TD Tables
Business Content Extractions using MO/TD
LO-COCKPIT Data Extraction
Delta types for
Generic Extraction
LO Extraction

4. Re: What is REMEDY Ticketing tool, how it works? can any body
answer.?
Answer REMEDY is a customer relationship tool which 3
Mumtaz
# 1 can be used to
Hussain
log / monitor the issues or problems faced by
customers by
the means of incident management tickets.
Each ticket is
like an incident (problem) which is created by
helpdesk and
assigned to relevant support team.
Concerned support team memeber take the
ownership of the
ticket and updates the work log
(troubleshooting steps
performed during the course of action)
Also , it can be used to monitor Service
Requests / change
managment ( Change Requests) and problem
managment.
Is This Answer Correct ?
390 Yes
24 No
Re: What is REMEDY Ticketing tool, how it works? can any body
answer.?
0
Amit
Answer Remedy is a customer relaton tool which you
# 2 can use log the
moniter the issues or problem faced by
customer.
Is This Answer Correct ?
108 Yes
22 No
Re: What is REMEDY Ticketing tool, how it works? can any body
answer.?
0
Answer REMEDY is a Third party Tool or it is a
Kandimalla
# 3 Tracking toll,
Koteswara Rao
which is used to track the issues, what ever
the requests
getting from customer we need a create in
terms of PMR

5. (Problem Managemnt Report),and also it is
used to monitor
Service Requests,Change Requests and
problem managmentt
reports.
For Example TALLEY it's tracking Account
related issues,
same manner REMEDY is using for track the
issues.
Is This Answer Correct ?
48 Yes
24 No
Re: What is REMEDY Ticketing tool, how it works? can any body
answer.?
0
Sneha
Answer Remedy ticketing system is a incident
# 4 management tool.This
was developed by BMC software. This is a
tool is frontend
of huge database of incidents( tickets). In
support
organaization sers report troubles(issues) or
few troubles
can be reported automatically through traps.
These troubles
or issues are reported through applications.
Remedy is one
such application which is developed by BMC
software. These
trouble tickets or incidents are managed by
the company who
owns the database or can also be accessed
by the customer
to get the status update or provide feedback.
This tool can
be effectively used to download data from
database for
problem management and incident
managemenet
Is This Answer Correct ?
76 Yes
9 No
Re: What is REMEDY Ticketing tool, how it works? can any body
answer.?
Answer Whenever a student, faculty member or staff
# 5 member reports a technical problem (i.e. a
problem with their computer hardware or
software), it's recorded as a Remedy "ticket."
The ticket is tracked in the Request For

6. Service problem tracking system (UNC-CH
PTR) until it is resolved. Remedy provides a
way to track customer problems whether they
report them by telephone, Internet, e-mail, in
person at the ITS Information Technology
Response Center (ITRC) or at one of the other
campus technical support centers.
Is This Answer Correct ?
41 Yes
34 No