National Veterans Small Business Conference presentation.

1. Smart Business Technology Tools Jason Hull OpenSource Connections www.opensourceconnections.com/careers Follow me on Twitter: @hull_j

2. The Mandatory “About Us” Slide Experts on the Solr/Lucene search platform CVE-certified SDVOSB We built your conference matchmaking app

3. Why Listen To Me? Our company manages clients in 3 continents 6 different time zones Commercial/government Cleared/non-classified With people in 4 continents 8 different locations Using 1 person to manage everything outside of project execution You’re looking at him

4. What We’ll Cover Today Operations Back Office Marketing My Thoughts on Embracing This Process

5. Customer Service Tools Project Management Basecampwww.basecamphq.com Nozbewww.nozbe.com “There are no traffic jams along the extra mile.” --Roger Staubach

6. Knowledge Sharing Tutorials Jingwww.jing.com Collaborate TeamViewerwww.teamviewer.com Skypewww.skype.com Capture Zendeskwww.zendesk.com Store Dropbox www.dropbox.com

7. Communicate With Customers Google Voice www.google.com/voice RingCentral www.ringcentral.com SurveyMonkey www.surveymonkey.com Maxemail www.maxemail.com UserVoice www.uservoice.com Earth Class Mail www.earthclassmail.com

8. Back Office Shopping Carts/ Fulfillment Volusionwww.volusion.com Shipwirewww.shipwire.com Shopifywww.shopify.com Paypalwww.paypal.com “Good is the enemy of great. That’s why so few things become great.” --Jim Collins

9. Back Office Accounting Quickbooks Onlinewww.quickbooksonline.com Freshbookswww.freshbooks.com Zoho Invoicinginvoice.zoho.com Online Bill PayCheck your bank Customer Mgmt Highrisewww.highrisehq.com Salesforcewww.salesforce.com

10. Back Office Find People oDeskwww.odesk.com eLancewww.eLance.com Guruwww.guru.com Craigslistwww.craigslist.org

11. Marketing Make a logo/website 99 Designswww.99designs.com Wordpresswww.wordpress.com Drupalwww.drupal.org Google Siteswww.google.com/sites “The sole purpose of marketing is to sell more to more people, more often, and at higher prices. There is no other reason to do it.” --Sergio Zyman

12. Marketing Help people find you Google Locallocal.google.com Yelpwww.yelp.com Better Business Bureauwww.bbb.org Chamber of Commercevaries

13. Marketing Spread the word (more than Facebookand Twitter) Meetupwww.meetup.com Redditwww.reddit.com Citysearchwww.citysearch.com Disquswww.disqus.com Kloutwww.klout.com

14. My Thoughts Trade money for time Automate where possible Batching works Jott Nozbe Myintervals Don’t focus on doing it all Generate sales Execute well Automate and outsource the rest

15. My Thoughts Your expert is rarely local NIH doesn’t work in 21st century Technology mostly replaces in-person meetings Don’t forget your backyard though Local sales are the easiest Presence can build reputation

16. My Thoughts Free up your personal time to dedicate more to your business Bill Pay Mint.com Doody calls Gymboree Amazon Prime Netgrocer/Relay Foods/Pink Dot Open Table Red Butler Craigslist Most startups are UNDERCAPITALIZED. Don’t be penny wise and pound foolish! “Money is multiplied in practical value depending on the number of Ws you control in your life: what you do, when you do it, where you do it, and with whom you do it. I call this the freedom multiplier.” --Tim Ferriss

17. Inspiration Tim Ferris’s Four Hour Workweek www.fourhourworkweek.com Automate My Small Business www.automatemysmallbusiness.com

18. Smart Business Technology Tools Jason Hull OpenSource Connections www.opensourceconnections.com/careers Follow me on Twitter: @hull_j