Catherine Cook Classroom Dialogue Skills

Classroom Dialogue Tools:
Interrupting with Care and
Facilitating Courageous Conversations

Catherine Cook School
Rosetta Eun Ryong Lee
Seattle Girls’ School
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

About Seattle Girls’ School


Agenda


Courageous Conversations



Fears and Obstacles



Interruption Skills



Facilitation skills



Practice Makes…



Discussion time



Wrap up

Courageous Conversations
in Our Schools and Lives


Fears and Anxieties that Keep Us
from Having Conversations
 Offending

 Losing Face
 Tokenism
 Professional Risk
 Bursting the Bubble
 Rocking the Boat

 Conflict
 Lack of “Authority”

Pitfalls and Obstacles that Keep Us
from Conversing Again
 Outbursts

 Silence
 Denial
 The Good Talk
 Teacher vs. Facilitator
 Personal Attacks

 The Quick Fix
 Leadership Oppression

Open Acknowledgment


Define the Opportunity


NCBI Effective Interventions Model
 Reduce Defensiveness

– Tone
– Body Language
– Respect
 Keep the Conversation Going

–
–
–
–

Hear Them Out
Ask Open-Ended Questions
Set Aside Your Feeling for the Moment
Dialogue

 Build the Relationship
 Win an Ally

Everything You Ever Wanted to Interrupt
But Didn’t Know How To…
 Think of trigger events of phrases
 Which ones have proven most challenging?
 Which ones would you like to strategize effective

interventions for?
 Strategize for different people: strangers,

acquaintances, friends, family members,
children, etc.


Practice Makes…
Please work in pairs:
-Feed the trigger phrase
-Respond
-Feedback
-Try Again
-Repeat


Sharing the Wisdom


Facilitation Skills
 Space
 Confidence and Competence
 Relationship Building
 Credibility
 Flexibility and Authority
 Optimism
 Modeling
 Multiple Learning Styles

Facilitation Tips
 Co-facilitation
 Depersonalization
 Vulnerability
 Relationships
 Saving it for Later
 Discomfort
 Clarification

 Listening
 Hot Buttons

Avoiding the Pitfalls and
Overcoming the Obstacles
 Powerful stories
 Powerful statistics
 Powerful analogies

 Facilitation Skills
 Welcoming environment
 Clear and strict norms
 Willingness to sit with

discomfort

Equality versus Equity
Everybody gets a shirt versus everybody
gets a shirt that fits.
Giving everybody some insulin in
equality. Giving only people who are
diabetic some insulin is equity.

What is “fair”?

Conflation of Individual/Institutional


Correlation versus Causation
Correlation: When income is averaged and compared, there
is a strong correlation between gender and income. This is
due to a myriad of historical, systemic, and economic factors that
impact men and women differently in the workplace.
Causation: When income is averaged and compared, there is a
strong correlation between gender and income. This must be
because women must not be as smart, hard-working, or
good with money as men.

Correlation: When more firefighters are fighting a fire, the
bigger the fire is observed to be.
Causation: The additional firefighters made the fire bigger.

Accumulated Advantages


Privilege
“Privilege exists when one group has
something of value that is denied to others
simply because of the groups they belong
to, rather than because of anything they’ve
done or failed to do.”
[as described by Peggy McIntosh and quoted by Allan Johnson]

Privilege is SYSTEMIC. It drives the
systems that dominate our societies.

Situational Advantage
There are prime parking spots and seats
reserved for people with disabilities. People
with disabilities are often first to board
planes and other transportation vehicles.
These advantages are situational and do not
balance out systemic oppression.


Safety versus Comfort
Safety: I feel that, in this space, I can ask questions without
fear of judgment. I can voice my perspective and know that
I will be validated for the fact that that is my truth. Others
may challenge my ideas, but that challenge is in the spirit of
greater shared understanding and growth.
Comfort: I feel that, in this space, my reality will be agreed
with, validated, and unchallenged. I don’t have to explain
myself to be understood, and I don’t have to justify my
perspective, as everyone shares it.
As educators, we are constantly setting up an environment
where students are safe but not always comfortable...
SO THAT THEY CAN LEARN AND GROW.

Practice Makes…
Less Heart-Attack-Inducing


Structure
 Groups of 6

– Facilitator
– Note Taker
– 2 Participants
– 2 “Challenge” Roles
 7 Minute Discussions

 Critical Friends Style Feedback

Goals to Strive For
 Be Real
 Don’t End Early
 Don’t “Admire the Problem”
 Sit With All the Feelings
 Support the Facilitator

Round Two Discussion Time
Discussion: Should schools revamp the
curriculum to include multiple diversity
perspectives even if there is little to no
diversity of that sort in the student or
faculty/staff population?

Round Two
Discussion
Round Two
Feedback and
Discussion

Round One Discussion Time
Discussion: Many schools struggle to have
many students and faculty members of
color because there “aren’t enough strong
candidates of color.” What do you think?

Round One
Discussion
Round One
Feedback and
Discussion

Round Three Discussion Time
Discussion: What is the role of men and
women in the work toward gender equity
and social justice?

Round Two
Discussion
Round Two
Feedback and
Discussion

Large Group Share

What were some:
Ah-ha moments
Great strategies
Heads up
Questions or Concerns


Next Steps
 Attend more Train the Trainer workshops
 Have more real discussions with people

who affirm you
 Have more real one-on-one dialogue with

people who may or may not affirm you
 Continue to learn and grow in your

knowledge base for content AND skills

Final Questions or Comments?


Resources
• Anti-Defamation League
• Cross Cultural Connections
(www.CulturesConnecting.com)
• Facilitation First
• Jimpact Enterprises, Inc.
• National Coalition Building Institute
• The People’s Institute

• Stirfry Seminars
• The Thiagi Group

Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Street
Seattle WA 98144
(206) 805-6562
rlee@seattlegirlsschool.org

http://tiny.cc/rosettalee

Catherine Cook Classroom Dialogue Skills

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