This document summarizes a study on the utilization of information technology among higher educational institutions in Region III of the Philippines. The study found that: 1) Administrative and academic offices were well-equipped with IT facilities to meet student and CHED requirements; 2) IT utilization was highest for word processing and internet access; 3) Technical support needs included training, systems engineering, and maintenance to support advanced technologies and deal with high costs of upgrading. The study recommends intensifying IT utilization, allocating funds for upgrades, providing training, adopting networking/automation, and conducting maintenance research.

1. UTILIZATION OF INFORMATION TECHNOLOGY AMONG
HIGHER EDUCATIONAL INSTITUTIONS REGION III
______________________________
An Abstract
In Partial Fulfillment
of the Requirements for the Subject of
ME 204 Industrial Research & Statistical Analysis
Master in Management Engineering
__________________________________
Professor Josefina B. Bitonio, DPA
Pangasinan State University
Urdaneta City, Pangasinan
____________________________________
by
FEDERICO C. AQUINO JR.
March, 2012

2. ABSTRACT
Title: UTILIZATION OF INFORMATION TECHNOLOGY AMONG
HIGHER EDUCATIONAL INSTITUTIONS REGION III
Researcher: FEDERICO C. AQUINO JR.
Degree: Doctor of Education
Major: Educational Management
The study aimed to describe the utilization of information technology
among Comprehensive Higher Educational Institutions in Region III.
Specifically, it aimed to answer the following questions:
1. What is the status of the information technology facilities managed by
Comprehensive Higher Educational Institutions in Region III of:
1.1.1.1 Administrative offices,
1.1.1.2 Academic offices, and
1.1.1.3 Non-academic offices?
2. How frequent is IT utilization in these offices as component of IT ?
3. How competent are the faculty and staff in information technology
utilization?
4. What technical support is given by the HEI’s to manage the services
demanded by faculty and students:
4.1 Provisions of training and seminar
4.2 Systems Engineering
4.3 Systems integration and support

3. 4.4 Web development, and
4.5 Maintenance?
5. What problems are encountered in the management of IT?
6. What are the implications of the study to the Educational Management?
The study used a descriptive-evaluative research method. The purpose of
the descriptive research is to describe systematically the management of
information technology with respect to the status of information technology
facilities and frequency of utilization, the competence of the personnel and
faculty in the utilization of IT and the problems encountered in management of
IT among Comprehensive Higher Educational Institutions in Region III was
identified to provide implications of the study. The evaluation aspects pertained
to the analysis by the respondents to determine the strength and weaknesses from
the results of utilization weaknesses were included and identified among the
problems.
A set of questionnaire was administered to the respondents. Respondents
were: IT/MIS personnel, administrative personnel and faculty personnel.
Administrative consisted of the registrar, admission officer, and research and
extension officer, accounting officer and library personnel that are often utilizing
technology in performing their tasks. The faculty personnel were composed of
faculty staff under the College of Information Technology, Computer Science,
Business Administration, Education and Engineering that integrates technology
in their classroom task to enhance learning.

4. The population of the study consisted of the comprehensive higher
educational institutions in REGION III namely: Baliuag University-Baliuag,
Bulacan, Bulacan State University- Malolos City, Central Luzon State
University, Muñoz, Nueva Ecija, Holy Angel University-Angeles City, Tarlac
State University-Tarlac City, and Wesleyan University-Cabanatuan City. Out of
8, only 6 agreed to take part of the study.
The research instruments were two sets of questionnaire that were
administered to the respondents. The questions were b ased on management of IT
pattern through “An Educators Guide in Evaluating Technology in Schools and
Classroom” by Holcomb (2002). One set was answered by IT/MIS personnel
concerned to described the IT utilization and identify the technical support
provided by the management to meet the services needed by the students. The
second set of questionnaire was distributed to the academic and non -academic
personnel to determine their competency and frequency of utilization of
technology in performing their daily tasks in rendering services to the clients.
The questionnaires were presented to the experts for content validation.
Comments, suggestions, and recommendations of the evaluators were considered
for their revision.
To determine the information technology facilities in the administrative
offices and classroom instruction the different technologies were checked for
their availability.
To evaluate the degree or frequency of utilization the respondents rated
the IT utilization in terms of daily, when needed and never.

5. To evaluate competence of the faculty and staff on their IT skills level,
eight areas of competence were given for checking (computer hardware,
computer software, computer with internet connection, printer, fax machine,
scanner, liquid crystal display, and database server) this asks their ability to task
on storing, retrieving, transmitting information, and proficiency in the use of
technology tools to create and distribute new knowledge.
To determine the problems encountered in the managem ent of IT and
evaluate the different types of technical support by the management of
Comprehensive HEI’s in IT utilization, the IT/MIS personnel were to identify the
kind of technical support and problems among the key areas for the improvement
of the services needed by the students and faculty.
This study found that:
1. IT facilities in Administrative offices in HEI’s R-III were equipped with
quantity which corresponds to the needs of the service. This is to complement
the demands of the students and to comply with the requirements of the
Commission on Higher Education to integrate technology not only for
instructional purposes but also in the administrative offices.
2. The status of IT facilities in Academic offices of HEI’s R -III was good with a
good number of units.
3. The status of IT facilities in Non-academic offices of HEIs R-III was low.
There were some which started the computerization of their processes (3 out
of 6) particularly in Property, Business centers, and Information offices.
4. Administrative and Academic staff utilized word processing and the internet

6. access because the computer applications were frequently used. This is
because these applications need fewer skills and they are used in preparation
of reports and for other office documents.
5. IT facilities such as fax machines, scanners, and LCD projectors were never
utilized by the IT users because of their minimal utilities in offices although
they are available.
6. Administrative and most of the Academic staffs, with the exclusion of ICT
faculty members, never utilized the advanced technologies. They were more
at home with basic facilities like computers and printers.
7. HEI’s staff and academic faculty members are becoming aware of the need to
be technology literate since most of them utilized IT facil ities.
8. The biggest problem in IT management is on the cost of upgrading the
facilities because of the fast phase in the growth of technology and each
upgrading would cost big amount of budget. Management of IT facilities also
entails cost and this cost is spelled out by thousand of pesos.
This study recommends the following:
1. The Comprehensive Higher Educational Institutions in Region III
should bank on the growing utilization of IT facilities to implement
intensively the maximum utilization of all IT facilities in the campus
and promote the utilization more on advanced technologies.
2. The Management of Comprehensive Higher Educational Institutions in
Region III should be prepared to allocate funding for their IT facilities

7. upgrading because of the fast trend in IT upgrading. Because of this,
proper maintenance of the facilities is necessary.
3. Since the movement is toward higher technologies, the investment on
IT, though costly should be a welcome improvement by the school.
4. There should be more orientation on the processes involved to utilize
other technologies such as fax machines, scanners, LCD projectors and
others; more trainings on the use of other computer applications such
as spreadsheets, and data-based applications, among others. Without
the training, the community would not realize that some computer
applications may facilitate measurement and evaluation of student
outcomes and research.
5. Institutions should go into the adoption of school-wide automation,
and networking offices to facilitate service and expedite data or
information retrieval and otherwise improvement of service
6. Important but less used computer application of advanced technology
is tele-conferencing. With the fast movement of officials and the scope
of their work, tele-conferencing is a promising technology that would
help address the need for meeting personally.
7. With the number of people who are competent in dealing with technology
facilities, HEI's should be assured of experts that would help the
administration maintain it’s expensive but advanced technology equipment.
8. Similar studies on the information technology should be conducted on the
maintenance of the facilities because of cost of the acquisition of IT facilities.