How Ideapreneurs take Relationships Beyond the Contract

Copyright © 2015 HCL Technologies Limited | www.hcltech.com1
how ideapreneurs
take relationships
beyond the contract
Copyright © 2015 HCL Technologies Limited | www.hcltech.com

atUSD5.7billion
with100,000
employees
across31countries
wegowhereverour
relationshipstakeus

RELATIONSHIPS COME
IN DIFFERENT HUES

* As of December 2014
HCL TECHNOLOGIES
REVENUE: USD 5.7bn Revenue: USD 1.12bn
india and emerging market focus
www.hclinfosystems.in
Technology led business
transformation: R&D, IT Applications,
BPO, IT Infrastructure
HCL infosystems
hardware, services and ict systems
integration, computing, storage,
networking, security, telecom,
imaging and retail
100,240 employees 5,459 employees
global market focus
www.hcltech.com
hcl enterprise
105,699
employees
USD 6.82bn
total revenue

service lines industries
Manufacturing
Financial Services
LSH
26.6%
32.9%
11.1%
9.5%Public services
9.7%retail & cpg
8.4%tmpe
1.8%othersBPO Services4.9%
Engineering and R&D Services18.3%
Enterprise System Integration15.4%
* As of December 2014
Industry Application Services27.0%
Infrastructure services34.4%

THE SMILE
IS STILL THE BEST WAY
TO MEASURE GREAt
RELATIONSHIPS

Beyond growth, improving
customer satisfaction
FY ‘08 FY ‘14
growth
in
csat
26 58.6
growth
in
ebit
341 mN
usd
1292 mN
usd
growth
in
revenue
1878 mN
usd
5360 mN
usd
FY14
revenue ($ bn)
ebit($mn)
0
100
200
300
400
500
600
700
800
900
1000
1100
1300
1400
1200
0 1 2 3 4 5 6
fyo8
(csat-26)
fyo9
(csat-38.3)
fy10
(csat-46.8) fy11
(csat-41)
fy12
(csat-48.6)
fy13
(csat-57.3)
fy14
(csat-58.6)
NOTE: Slide shows annually updated data. Last updated June ’14.

CLIENT REFERENCE SCORE
Service Execution and Delivery Excellence
Account Management and governance Skill
Cultural fit
Price Competitiveness
Ability to deliver innovation and transformation
Ability to work well in an ecosysytem
Flexibility and Responsiveness
Ability to provide technical RESOURCES rapidly
Ability to resolve incidents and problems effectively
SOURCE: Forrester North America Application Wave 2014
Vertical Industry Capability
AVERAGE SCORE (2014)
4.67 4.67 4.67 5.00 4.33 4.50 4.33 4.17 5.00 4.67 4.50
5.00 5.00 4.67 5.00 3.17 4.33 3.67 4.17 4.67 4.67 4.00
4.33 5.00 4.00 4.67 4.00 5.00 4.67 4.00 4.33 4.67 3.67
5.00 4.33 3.00 4.00 3.83 4.17 3.00 2.67 4.33 4.67 4.00
4.33 4.33 4.00 4.67 2.33 3.67 3.33 3.33 4.33 3.67 3.00
5.00 5.00 4.00 4.67 3.67 4.25 4.00 4.67 4.33 4.00 4.67
5.00 5.00 4.67 4.67 4.00 4.00 4.33 3.17 4.00 4.67 4.33
4.33 4.00 4.33 4.00 3.50 4.00 4.33 3.50 4.67 3.67 3.00
5.00 5.00 4.33 5.00 4.33 4.33 4.33 4.67 5.00 4.50 4.00
4.50 4.67 4.33 4.00 3.67 4.33 5.00 4.17 4.67 4.33 3.50
4.72 4.70 4.20 4.57 3.68 4.26 4.09 3.85 4.53 4.35 3.87
AVERAGE SCORE (2011) 4.40 3.80 4.20 4.10 4.10 NF 3.90 4.10 4.30 3.60 4.00
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ibm
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HCL Tops Forrester Apps Wave CSAT
Two Years In A Row!
In a relationship,
when something works
like magic, you do it again

WHO SAYS OUR
APPROACH IS UNIQUE

clients praise hcl
for its flexibility
in managing
relationships
a big advantage is
what the customer
calls “unwritten
flexibility”.hcl is
flexible in taking on
smaller changes
the partnership with
hcl has been
successful due to the
strong relationship
between ‘the two
companies’
Commitment to
relationships and
employee
investments make HCL
the exception to
the rule
hcl invests in
relationships to
develop its presence
and its expertise
with its clients’
challenges

there is great joy
when your efforts are
acknowledged

Why has our relationship
been successful?
For one thing, I fundamentally
believe that HCL would move
heaven and earth to please CEVA.
Their “Employees First” principle
shows in their drive and
motivation
to get the job done.Like any partnership, it
takes two to make the
relationship work. It doesn’t matter
how many times you’ve done it
or how iron clad your
contract is – it takes work. Being able
to outsource tasks to a trusted
partner-HCL, frees up my resources
to work on new projects that
transform the business.
Barry
Libenson, Former CIO, Land
O
'Lakes
renewal rates
86%
88%
90%
92%
94%
96%
30-Jun-11
94.7%
30-Jun-13
94.0%
30-Jun-14
96.4%
30-Jun-12
95.3%
peter dew, Former CIO, CE
VA
Logistics

In a relationship
people always grow

over 90 cxos
worldwide
CUSTOMER ADVISORY COUNCIL
“The HCL Customer Advisory Council is one of the few areas where
I feel there is a clear return on investment on my time. It is a great example
of successful knowledge sharing among IT leaders and between them as a
group and one of their IT partners”.
Practicing thought leadership for strategic planning, longterm performance and growth.
TIM GRAUMANN, VP IT and CIO, Brocade
2012 AWARD WINNER
marketing excellence
Awards presented by ITSMA
2 0 1 1
Customer Advisory Council meeting
in Monaco - December, 2013

Cio straight talk
Cio straight talk interactive
A peer-to-peer engagement platform for global IT leaders.
Channels: Magazines, Events, Webcasts, LinkedIn community and Twitter.
Cio straight talk LIVE
OVER 5000
IT LEADERS
ENGAGED
ACROSS
CHANNELS
A community with over 1200 members on
marketing excellence
Awards presented by ITSMA
2 0 1 3
October, 2013, Helsinki

great
relationships
are always
talked about

Named one of the
world’s most
influential companies,
along with the likes of
Facebook, 3M,
Microsoft and Google.
HCL wins
CNBC-TV18's India
Business Leader
Award for
Outstanding
Company of the
Year.
business week
Joins this esteemed
line-up from a list of
1073 Asian companies
(with a revenue or
market capitalization
of $3 Bn).
ASIA’S FAB 50 COMPANIES award
FOR 5 CONSECUTIVE YEARS

GREAT
Relationships
ALWAYS rest on
STRONG beliefs

Operating with a
leadership model that
in many ways inverts
the pyramid of
organizational
hierarchy.
Aligning to the
business needs of
the client, to
proactively add value
to their business.
employees
FIRST
Maintaining the
highest standards of
ethics and integrity in
our professional and
personal lives.
value
centricity
TRUST
TRANSPARENCY
FLEXIBILITY

“A breeding ground for entrepreneurial talent”. Their study reveals that HCL has produced 100 CEOs
in a 30-year span.
we don’t hold anyone to contracts.
because finally companies don’t do
business with companies.
people do business with people.- Shiv Nadar on CNBC.
the first ideapreneur
HCL starts in the proverbial garage. Shiv Nadar always
believed in growing the company by creating replicas, which
further create replicas. This encouraged individual businesses
to spin-off as separate companies. The best business plans
are funded, making HCL a breeding ground for entrepreneurs.

for Innovation
System
Management
award
ideapreneurs ideas ideas
18000 32400 10200 $633mn
ideas ideapreneurs ideas
*1317 *3715 *61 *4 mad
involved in
idea generation
entries received converted into films
ITSM Gold Blue Print,
Customer Onboarding,
MyCloud Platform,
Alt AD
engaged across hcl
generated till
december, 2014
implemented
value delivered
ideas
*Cumulative of 4 seasons
*Result announced
2011 AWARD WINNER

RELATIONSHIPS
TAKE US BEYOND
COMPETITION

COMPETITIVE BENCHMARKING STUDY hcl ctsWIPROinfosys ACCENTURE hp
HCL positioned as Leaders in Forrester
Wave for Software Product Development
Services, Q1 2014
HCL positioned in Leaders category in IDC
MarketScape for Worldwide Life Science
R&D ITO 2013 Vendor Assessment
HCL positioned as a Leader in the Forrester
Wave for EMEA Applications Outsourcing
Services, Q1 2014
HCL positioned as Major Contenders in
Everest Group PEAK Matrix for Healthcare
Provider ITO
HCL positioned as a Leader in the Forrester
Wave for North American Applications
Outsourcing Services, Q1 2014
HCL positioned as Major Player in IDC
MarketScape for Worldwide Life Science
R&D Strategic Consulting Services 2014
Vendor Assessment
HCL positioned as Leaders in IDC
MarketScape for Mobile Application
Development, Testing, Management and
Infrastructure Services Market 2014
tcs
HCL Gaining Analyst Mind Share across Service Lines
HCL meeting the Best-of-the-Breed Mark across Industries

traditional it
application support and maintenance (asm)
Ticket resolution focused, non-consultative
with limited flexibility and visibility.
it infrastructure outsourcing
Standalone application silos limited by low flexibility,
cost inefficiency and security threats.
business process outsourcing
Fixed cost based non-integrated IT and
business services.
engineering outsourcing services
Complementary product and platform engineering.
Traditional System Integration
Integration of IT subsystems into one
monolithic system which can interact with one another.
digital marketing operations
ROMI (Return on Marketing Investment) aligned,
cost-effective services to enable CMOs
with technology for marketing operations.
alt asm
Proactive workload reduction while impacting
business performance.
enterprise of the future
Flexible, cost effective and secure Next Generation
IT Infrastructure to maximize workforce productivity.
enterprise function as a service
Creating an Extended Enterprise Function
for business operations cost reduction.
ip monetization
Product innovation using outcome based models.
digital systems integration
Seamless integration enabling better decisions,
intuitive products and services, and better
throughput time across the value chain.
zcmo
The strategic partner to the CMO enabling
them to be omnipresent across zero moments.
hcl’s alternative propositions
ipmonetization

hcl’s radical approach in application management
for the next generation outsourcer
Guaranteed 30% + cost reduction using the
Lean ASM framework, HCL’s gold standard for ASM.
Improved service quality with scientific management
of the IT landscape using PRIZM .
Proactive incident and problem management
through prebuilt self-healing solutions.
Increased efficiency with cross/upskilling
through the business aligned target operating model.
Significant TCO reduction through self-funded
APO and Shift-To-Cloud.
Business disruption free transition
using ASSET*-demonstrated in over
100 engagements.
Proven multi-vendor management
framework for increased collaboration
through scientific processes.
Engagement visibility and transparency through
co-managed IT.
Business aligned IT through business process to
IT landscape linkage enabled by PRIZM .
Proactive value creation through the Value Portal
and the Transformation Board.
Impacting business KPIs through business process
KPI monitoring through ProVantage .
Flexibility in engagement and delivery through
HCL’s flexible staffing model.
tm
tm
tm
tm
asset
priZm™
asset
A hosted web based portfolio management tool that enables the process of asset portfolio management and optimization
HCL’s integrated end to end transition framework enabling business disruption free service transition
and mitigating operational risks
CREATING AN INCIDENT FREE ASM While impacting business performance
multi-
vendor
governance

building the enterprise of the future
Security, Flexibility & Agility
through methods such
as Office 365 and Compatibility
On-Demand.
Saving costs on Mobility and
pay as per usage.
Providing Liquid Infrastructure
based on Cloud (ease of
deployment and reallocation).
Bring Your Own App (BYOA)
Future of BYOD with AUP
(Acceptable Usage Policy).
User Profile constructs
to allow different degree of
freedom for various user
types.
Empowering Your Employees
to bring Consumer Electronic
Level UX.
Multi-Platform support for a
seamless hybrid solution.
Minimizing hardware additions
streamlining operations and
bottlenecks.
Collaborating technologies
across boundaries
(cross-platform integration
with Cisco, etc).
Enterprise
Voice over
MS Lync
Bring Your
Own Device
(BYOD)
Next
Generation
Data Center

HCL’s Enterprise Function as a Service Offering
Creating an Extended Enterprise Function for business operations cost reduction
PAYMENTS
enterprise
function as a
service
business ops transformation
it standardization
platform transformation
infrastructure consolidation
Client’s Existing IT Organization
By functionionally aligning IT & operations using EFaaS, HCL can deliver 20-25%
reduction in Business Operations Cost for the Functions
integrated
enterprise
function
services
shared
services/
utility
creation
best-in-
class
partnerships
flexible
management
models
innovative
commercial
constructs
5 Key Levers
extended enterprise it organisations
Business functions
service lines
CORPORATE
BANKING
INVESTMENT
BANKING
RETAIL
BANKING
PRIVATE
BANKING
ENTERPRISE
FUNCTIONS
custom
applications
infrastructure services
enterprise
application
business
processes
data
management
- finance
- procurement
- risk
- legal and compliance
- hr

product innovation
jt.it
program
businessmodel
product adoption
FLSL / SLU PracticeInvestments
contractual
beyond the contract
market innovation
value creation
productized
services
Innovation as part of the Contract
Joint Product Organization: revenues and profits (or losses)
incurred by the product are shared by HCL and the product owner.
We call it the risk-reward model. 50+ patents filed -
12 patents are now products (Mobile NMS, cashless banking).
Innovation as a Business Model
Re-engineering existing Products for different revenue streams
(emerging markets, value engineering, frugal engineering) for
customers in medical devices, consumer electronics, etc.
Innovation as a Process
Focus around feature enhancement and customer value creation
in existing products. 1250+ patents filed with top engineering
companies in telecom and office automation.
Innovation - Beyond the Contract
250+ Strong team of domain experts for developing IP
20+ solutions being offered across industries.
Focused on: ACCELERATION, VALUE AND
TECHNOLOGY in “engineering experiences”.
acceleration
value
Innovation Contractual and Beyond the Contract
ip monetization
technology
ipmonetization

HCL’s DSI Ecosystem to Transform Your Organization
to a Digital Enterprise
digital discovery
tool set
datalandscapetransformation
Enterprise
discovery
framework
digital
assessment
tool
EDF
dat
offerings
data fabric
Application Modernization
Digital Transformation
tools/IPs
partners
outcome
Big data analytics | Customer/ Marketing analytics |
AML/ Fraud analytics | Operations research
Architecture Assessment Framework
XPRESS™ Migrate Framework
Bespoke: CSC (ACE) | PaaS: Azure, Force.com SAP, Oracle, Microsoft SFDC
TCO Reduction IT ready for change Minimized Disruption/ Increased flexibility
Architecture Assessment Framework MTaaS
New Apps & Platform based App Development Cloud App Enablement
Smarter Commerce
Dashboard
Unified
Analytics
Report
Factory Retail Connect iLine iPOS mSAM
integration/
middleware
vertical
solutions
multi-channel
e-commerce
disruptive
technologies
bi,analytics
big data
Decision Impact Single version
of truth
Actionable
Insights
Tibco,Infor Microstrategy, SAS, Tibco,
Tableau, Palanltir
processlandscapetransformation
Veeva, Cisco,
IBM – Unica, Ariba
Revenue Impact Business Function
Efficiency
Customer Delight
IBM-Kenexa,
SAP-Hybris,
Demandware
Perfecto, Mobile Iron,
Cisco, Citrix, Jive
Software, Futura
offerings
tools/IPs
partners
outcome
legacy modernization cloud enablementCommercial Enablement
Mobile App Development | Enterprise Mobility |
Scaled Innovation Offerings

HCL’s zCMO™
Strategic partner to the CMO in the zero moment
customer insight command center
predictive analytics modeling
reporting and visualizations
single view of data
corporate listening office
integrated analytics multi-channel hub
multi-channel community relationship
commerce (payment, monetization)
multi-channel content distribution
campaign automation
channel creation (web, mobile etc.)
content rendition
content rendition and management
cONTENT platform
CAMPAIGN

relationships
come with
responsibilities

Dedicated towards giving
modern art the status and
recognition it deserves
Ranked amongst India's top
10 private engineering colleges
Nurtures talented and underprivileged
children from the rural areas
A technology-based educational
intervention program for government
primary schools envisioning the
eradication of illiteracy
A 300 acre multi-disciplinary
research-oriented university
A K-12 education initiative to
educate students and nurture
future leaders
RURAL (K- 12) URBAN (K- 12 & ART)
The largest transparent private foundation for education in emerging nations
URBAN/RURAL (HIGHER EDUCATION)
ROSHNI NADAR MALHOTRA HONORED
WITH THE TITLE OF NDTV INDIAN OF
THE YEAR 2014 – INDIA’S FUTURE IN
THE PHILANTHROPY CATEGORY
Shiv Nadar honored
with the ICSI Lifetime
achievement award
Shiv Nadar honored with the
2013 BNP Paribas Grand Prize
for Individual Philanthropy

Won the prestigious Asia-Pacific
Enterprise Leadership Awards
(APELA) 2013 for Corporate Social
Responsibility (CSR).
Workforce Diversity
The only Indian Company
on the Honor Roll of the
UN-WEP (Women Empowerment) Leadership
Awards 2013
96 nationalities
24% women in the global workforce
ecosystem impact
Green data centers saved up to 25% more energy
Water reduction up by 6.1%
300% increase in biomass based energy procurement
Received a CDP score of 70, which is 21 points higher than
the average across industries
Ranked 5th among the 300 companies evaluated for
carbon management in BRICS region by the
Environmental Investment Organization (EIO)
community
development
community
giving
advocacy
POWEROF
HCL Power of One and Council for Social Change (CSC) volunteers inspire customers
and orient them towards reaching out to communities
( all incremental figures measured against FY 12 )
Customers contribute by visiting project sites, providing monetary
support and by donating learning materials such as books, computers,
stationery, and also clothes and food
Over 45+ customers directly involved in community outreach programs
1,46,724 beneficiaries and counting
Won the Asia-Pacific enterprise leadership
38000+ HCLites contribute Re. 1 every day and HCL Tech matches
this contribution

TM
between the lines of a contract and you
will see room for a relationship. It is this
relationship that makes us, Ideapreneurs,
push the envelope, burn the midnight oil
and see beyond the clauses A, B and C.
In such a relationship you’ll find
interactions with trust, transparency
and flexibility. Because, you see, a
relationship is not just about a first
party and a second party signing a deal
on pieces of paper. It’s about people
coming together to create ideas, value
and sometimes even history.
www.hcltech.com
Read carefully

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through
values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration,
applied innovation and new generation partnership models that put your interest above everything else. Right now 105,000
Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?

How Ideapreneurs take Relationships Beyond the Contract

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