l....

5.  Organisations can be structured in
different ways:
 By function
 By regional area
 By Product
 Into work teams

7.  The three structures show that the organisation is
lead by the general manager who has authority
over other staff because he is at the top. Therefore,
the structure is an organisational structure
 The structures have a functional structure because
each manager is in charge of a certain functional
unit. For example the Admin manager is in charge
of the Clerks. Hoovers street and Servis Avenue
both have a flat structure.

8.  Advantages:
 Maximises functional performance- the functional
units are managed by leaders who have full knowledge
and experience in that area
 Cultivates specialists- it encourages career
development of an individual in a specific field
 Disadvantages
 Slow response- the functional unit cannot respond fast
to circumstances as all the power and authority is
based at the top management level who has more
knowledge
 Poor accountability- There is a weak link between
product and functional units. One part of the unit may
not be so profitable even though they help running the
organisation.

9.  The structure of the  Advantages of flat
organisation can structure:
depend on the size of  Quick decisions and actions
can be taken as there are
the organisation. few levels of management
levels
 There is fast and clear
communication in few
levels
 Disadvantages:
 Problems of team work
because there are many
sub-ordinates under a
single manager
 Problems of co-ordination
between sub-ordinates

11.  By looking at three structure we can tell there is an autocratic leadership
used
 Leaders are defined as those who ‘consistently make effective
contributions to social order, and who are expected to do so’ (Hosking
and Morley 1988)
 For the organisation to be successful the leadership style must be
effective. Leadership is fundamentally a social phenomenon and social
interaction is required for example face to face meetings. Secondly It has
the effect of structuring activities and relationship. Third, a participant
must be perceived as a prominent individual: primarily they will be
recognised as of higher status in terms of their contribution to influence
other people.
 An Autocratic leadership which is when an individual e.g. manager has
more power then the staff in decision making. This type of leadership
involves authority over a group. Autocratic leaders also tend to make
decisions on their own judgments , they may take advice from their
followers but will always have a stronger position (Cherry. K, 2011)

12.  Advantages:  Disadvantages:
 It works positively in  The leader has all the
emergency and authority but the team
stressful circumstances members have little
 An autocratic person input
can command the rest  It is important to take
of the group on a employees advice into
decision and can lead to account due to House
success as team path goal theory and a
members depend on good leader is one who
each other to make takes it’s employees
decisions opinion whilst making
decisions.
When leading we will adopt a different leadership style like a
democratic leadership which allows team members advice to be
taken into consideration and team agreement matters in this
style. To be successful we will need to arrange meetings and so

13. • Leader should let sub-ordinates know
what is expected
• Leader should be precise about the
Leader Directiveness task
• Be able to maintain standards of
performance
• All group members should be treated
equally
• The leader should have a friendly
Leader supportiveness approach to it’s team members
• The leader should be aware of
everyone's need
• Look for improvement in performance
Leader achievement- • Challenging goals should be set
• Have faith in all member's so they can
orientedness
perform the best of their ability
& • Leader should ask for advice from the
Leader participativeness team members regularly
• Should take team members suggestion
into account when making decisions.

14.  When building teams, motivation is important
 The first step to building a team is bring the
right people forward to form it. Managers
should be able to choose the right people to
work with as this will have an effect on their
organisation strategy.
 To have a successful staffing structure we
can adopt the House path goal theory

16.  The Candy road structure forms a tall structure. There is a long
chain of command and the management levels in this structure
increase which means that span of control decreases.
 Advantages will be that there is a narrow span of control
 There is a clear management structure
 The function of each layer will be distinct and clear
 Clear progression and promotion ladder
Disadvantage associated with tall organisational structures are:
 The freedom and responsibility of employees is restricted
 Decision making may take longer as approval may be needed by
each of the layers of authority
 Communication has to take place through many layers of the
management
 There are high management costs because managers are generally
paid more then sub-ordinates
In the future we may have to change the Candy Road structure into a
flat structure as a tall structure is very time consuming. A flat structure
would be more suitable.

17.  In the current structures the General manager has a responsibility in
recruiting new appointments and staff, He selects candidates.
 A Human resource manger can be recruited in order to be responsible
for recruiting new staff. We will recruit local people
 David C Wilson & Robert H Rosenfeld (1997) Selection is a systematic
attempt to make a very complex decision. There are a number of
standard selection techniques for managers to use:
 Psychological testing
 Physical testing
 Interviews
 Assessment centres
 Familiarization courses
 A job description is useful which allows managers to specify the
characteristics and skill level required by applicants for the job. Job
descriptions will also indicate age, level of education, formal
qualification, level of previous training, experience, physical
characteristics, dexterity, literacy and numeracy. This enables managers
to select their applicants carefully.

18.  We will train our staff!
 David C Wilson & Robert H Rosenfeld (1997) Training is a systematic
process whereby an individual learns skills, abilities, and knowledge to
further both organisational and personal goals.
 Once demands of a specific job change, then employees will be asked
for more skills, this is where training comes into place.
 On site training- Employees train in the actual work environment itself.
This can be expensive by slowing production and potentially dangerous.
Advantages of this is that it is cost effective as employees are productive
they get the opportunity to learn and have a opportunity to train alongside
real colleagues
 However, the learning environment may not be so conductive and the
quality depends on the trainer and time available
 Off site training- this is training that takes place away from the
workplace.
 Advantages are it takes stress of the employer as they are away from
their work place
 Disadvantage is that the cost is higher as equipment will cost.

20.  Internal stakeholders- within the business
 Employees
 Managers
 Owners/ shareholders
 External stakeholders- outside the business
 Customers
 Suppliers
 government
 A Stakeholder is a person, group, or organization that has
direct or indirect stake in an organization because it can
affect or be affected by the organization's actions, objectives,
and policies. Key stakeholders in a business organization
include creditors, customers, directors, employees,
government (and its agencies), owners (shareholders),
suppliers, unions, and the community from which the
business draws its resources.

21.  Laundrette can be affected by many stakeholders:
 Government is a stakeholder, so it is very important to keep a
good relationship with them and keep them informed on the
business project and activities as they can help support the
organisation. If government quality becomes insufficient it can
cause grievances .
 Feedback from employees about the concerns of the local
community can be useful for the company. Companies should
keep their employees informed and involve them in the
company's stakeholder strategy.
 Community members can have public meetings as this enables
them to have an input in the organisation and so this will effect
the outcome of decisions
 Past stakeholder information and consultation can be looked at
as this can reduce risks occurring in the business, liabilities and
issues which need to be resolved can be achieved.
 Stakeholders should be kept informed at all stages and kept
satisfied because they are what an organisation needs.

22.  Kendra Cherry (2001) What Is Autocratic Leadership? Available at:
http://psychology.about.com/od/leadership/f/autocratic-
leadership.htm (Access: 20th November 2011)
 David C Wilson & Robert H Rosenfeld (1997) Managing Organisation.
McGraw-Hill publishing company
 Ros Jay (2003) How to build a Great Team. Pearson Education
 Stakeholder Identification and Analysis Available at:
http://www.ifc.org/ifcext/enviro.nsf/AttachmentsByTitle/p_StakeholderE
ngagement_PartOne_StakeholderIdentification/$FILE/PartOne_Stakehold
erIdentification.pdf (Accessed:24th November 2011)
 Gaurav Akrani (2011) Flat Organisation Structure - Advantages and
Disadvantages Available at: http://kalyan-
city.blogspot.com/2011/06/flat-organisation-structure-
advantages.html (Accessed at: 21st November)
 Ashim Gupta (2009) Functional vs. Divisional Structure. Available at:
http://www.practical-management.com/Organization-
Development/Functional-Vs-Divisional-Structure.html (Accessed at:
22nd November)

23.  An outline of how the company’s services are to be
marketed
 These are some of the way that we can market the
business:
 1. Create a business card for customers to keep.
 2. Putting an Ad in the local paper.
 3. Local radio
 4. Social website e.g. Facebook, twitter
 5. Leaflets
 6. Fliers