1. Disability Management & Return to Work
Programs Fundamentals
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July 16, 2013
Presented by: Kathleen Collins, Health and Safety Manager
Drake International

2. For more information, call 416.216.1067
Free Offer
• We’re offering a free 30-minute Consultation that will
include:
– A discussion about health and safety in your
organization
– A brief analysis
Contact Maysa to take advantage of this exclusive offer!
mhawwash@na.drakeintl.com
416.216.1067

3. For more information, call 416.216.1067
Agenda
• Impact on Your Business
• Background on Creating Programs
• Structure & Components of Programs
• Identification of Phases of the Program

4. For more information, call 416.216.1067
Impact On Your Business
There direct/indirect cost associated with the business:
• Absenteeism
• Production Loss
• Insurance/Benefits Payout
• Replacement Staff
• Short Staff
• Benefits/Claims Administration
• Disability Management Meetings
• Accident/Incident Investigation
• Replacement, Modification, & Introduction of Equipment or Design

5. For more information, call 416.216.1067
Background on Creating Programs
• Mobility & Engagement
• Human Rights Legislation
• Workers Compensation
• Insurance
• Customer Service Accessibility Plans

6. For more information, call 416.216.1067
Structure & Components of Programs
Disability Management Programs (DMP) & Return
to Work Programs need:
• Policies
• Procedures
• Forms
• Evaluations

7. For more information, call 416.216.1067
Structure & Components of Programs
When introducing DM & RTW Programs you should
consider:
• Goals & Outcomes
• Introduction in On-boarding & Orientation Programs
• Roles & Responsibility of All Parties
• Provide Guidance & Directives
• Track Abilities, Functionality, & Progression
• Measure, Success, & Costs

8. For more information, call 416.216.1067
Structure & Components
Understanding Roles and Responsibilities of the Parties:
• Worker
• Health Care Practitioner
• Supervisor/Employer
• Health & Safety Manager/Human Resources
• Workers Compensation Board/Other Insurance
Companies

9. For more information, call 416.216.1067
Workers’ Role & Responsibilities
• Report Injuries & Illness
• Acquire Medical Attention
• Share Information About Treatment & Recovery
• Take an Active Role in DM & Return to Work Programs
• Maintain Communication Throughout Recovery
• Obtain, Complete, & Submit Forms
• Participation & Cooperation
• Report Concerns

10. For more information, call 416.216.1067
Employer’s Role & Responsibilities
• Fair & Consistent Rehabilitation in the
Workplace
• Meaningful Employment
• Enable & Promote Communication of All Parties
• Support Necessary in Modification of Workplace
• Establish Objectives & Requirements

11. For more information, call 416.216.1067
Supervisor’s Role & Responsibilities
• Communicate & Support Injured or Ill Worker
• Create Individualized Plans with Awareness of Abilities
• Advise Workers of Plan
• Provide Forms
• Submit Forms
• Liaise with All Parties
• Set Attainable Goals & Objectives
• Arrange for Meetings & Document Activities

12. For more information, call 416.216.1067
Health Care Practitioner’s
Role & Responsibilities
• Provide Effective Healthcare
• Promote & Facilitate
Recovery
• Expedite Return to Work
• Provide Information on
Abilities and/or Limitations
• Provide Information in a
Timely Manner

13. For more information, call 416.216.1067
Workers’ Compensation Board
Role & Responsibilities
• Administration of Occupational Injuries & Illnesses
• Maintains Communication of All Parties
• Provides Mediation
• Determines Suitability of Employment & Return to Work
• Provides Support to Employer
• Provides Support to Worker
• Involved in Program & Process Through Recovery

14. For more information, call 416.216.1067
Structure & Components
• Submit Forms & Information to Compensation
Board
• Support Employer & Supervisor Implementation
of Program
• Establish Goals & Objectives
• Work With All Parties During the Recovery
Process

15. For more information, call 416.216.1067
Phases of the Program
• Notification & Reporting
• Assessment
• Implementation &
Monitoring
• Post Implementation &
Follow-Up
15

16. For more information, call 416.216.1067
Notification & Report
• Track & Record Absences
• Absence of 3 Consecutive Days or Patterns
• Notify Worker of DM or RTW programs
• Meeting or Conference Call to Initiate the Program
• Get Help For the Worker

17. For more information, call 416.216.1067
Assessment
• Supervisor Response to the Worker
• Limitation, Abilities, & Restrictions
• Limitation of Accommodations, Transitional, or
Modified Work Plan
• Accepting or Declining Work Plan
• Exchange of Forms
• Health Care Practitioner is Aware of the Plan

18. For more information, call 416.216.1067
Implementing & Monitoring Plan
• Set Goals & Benchmarks for Recovery Plan
• Set Schedule
• Obtain/Implementing Health Care Practitioners
Recommendations
• Provide Resources to Assist in Recovery
• No Outstanding Issues or Barriers
• Performance Review

19. For more information, call 416.216.1067
Post Implementation & Follow-up
• Review Implementation &
Progression of the Plan
• Discuss Any New Findings,
Changes, or Achievements
• Develop Methods to Track
Program Performance

20. For more information, call 416.216.1067
QUESTIONS?

21. For more information, call 416.216.1067
Upcoming Webinar
Register @
https://drakeintl.webex.com/
Aug 20, 12pm EDT
HR Analytics
Presented by: Maysa Hawwash
National Manager for Talent
Management Solutions, Drake
International

22. Thank You For Attending
For questions, please contact Maysa Hawwash
National Manager for Talent Management Solutions
mhawwash@na.drakeintl.com
416.216.1067