This document discusses citizens' initiatives to improve the European emergency number 112. It outlines how an individual citizen founded the European Emergency Number Association (EENA) to advocate for common emergency number standards across Europe. Through EENA's work educating stakeholders and utilizing mechanisms like petitions, parliamentary questions, and European projects, they were able to help establish 112 as the common emergency number for all EU member states and improve emergency response systems. The document emphasizes that even as an individual, a citizen can make a meaningful contribution through systemic approaches that bring together solutions providers, politicians, and users.

1. Citizens’ Initiative A drop in the ocean Olivier PAUL-MORANDINI Citizen, Founder of EENA European Emergency Number Association 112

2. A citizen is a privilged observer of the Society Europeans travelling within EU for business or holidays Source European Commission 2008 Total approx. 200 million each year

6. Thank you for your attention for further information www.eena.org [email_address] +32(0)2/534.97.89