1. Chapter 1 The Communication Process

2. Everyone Needs Communication Skills We take communication for granted We often think we are better at communicating than we really are “THE ABILITY TO COMMUNICATE EFFECTIVELY HAS BEEN CONSISTENTLY RANKED THE NUMBER ONE PERFORMANCE FACTOR FOR PROFESSIONAL SUCCESS”

3. Communication Competence - Strategic Flexibility Communication Competence encompasses three components: (1) knowledge, (2) skill, and (3) motivation Strategic Flexibility – having the right skills to competently handle various situations (p16 steps of SF and ethical comm.)

4. Communication is a Process Communication – definition

5. The Elements of Communication Sender-receivers Messages Channels Noise Feedback Setting

6. Sender-Receivers The people involved in the communication are both sending and receiving information simultaneously whether they are aware of it or not Language AND meanings are shared; often based upon relationship, setting, etc.

7. Messages Message – ideas and feelings that sender-receivers want to convey Meaning is jointly created Ideas and feelings can only be communicated through symbols – something that stands for something else; verbal and nonverbal

8. Messages, con’t Symbols: Verbal – words that stand for things or ideas 1. Concrete – represents an OBJECT (chair) 2. Abstract – stands for an idea (love, freedom, etc) Nonverbal – without words

9. Channels Channel- the route in which the message travels Face-to-face; what are some other channels in everyday communication?

10. Feedback Feedback – the response of the sender-receiver to the message / each other Feedback is vital to continued communication and relationships Face-to-face communication has the greatest opportunity for feedback

11. Noise Noise – interference that keeps the message from being correctly heard / heard at all External: comes from the environment Internal: occurs within the sender-receiver; thoughts / focus Semantic: people’s emotional reactions to words, people; could be prejudices

12. Setting Setting – the environment the communication takes place in Different settings demand different styles of communication Setting could include the location, temperature, time, occasion, comfort level, etc Power is often taken into consideration

13. Communication is a Transaction Transactional communication: Participation is continuous and simultaneous All communications have a past, present, and a future All communicators play roles

14. Participation is Continuous and Simultaneous Whether you realize it or not, you are always sending and receiving messages “You cannot not communicate.”

15. All Communications Have a Past, a Present, and a Future You respond to communication through your own frame of experiences with the person, situation, etc (semantic noise) You often judge people before you speak to them and this judgment can color or change the communication

16. All Communicators Play Roles Roles – the part(s) you play in life; students, woman / man, wife / husband, worker, etc Roles in a relationship can change (ex: son or daughter at 10 versus 30) Roles are judged by others

17. Types of Communication Intrapersonal Interpersonal Small-group Computer-mediated (CMC) Public intercultural

18. The Internet and the Communication Process Synchronous (at the same time with no delay) versus asynchronous (not at the same time What are some examples of each? What are some pros and cons of each?