2. It helps to learn
How adjust into a new social and work
environment.
Break through the shyness barriers, be a better
speaker .
Meet new people and make friends
3. Body language + tone of voice + words = total
communication
Body language speaks before we speak
Communicates feelings, ideas, attitudes before
we speak.
Projects level of receptivity
First impression should be friendly and open
4. Each letter represents a nonverbal gesture
Will encourage others to talk with you
S= SMILE
Pleasant and friendly smile
Indicates open and friendly attitude
Couple it with a friendly “HELLO”
Don’t frown or wrinkle your brow
signal of nonreceptivity.
5. O=OPEN ARMS
Indicates you are friendly
“I am available for contact and willing to listen.”
Standing or sitting with crossed arms indicates
you are close minded.
F=FORWARD LEAN
Lean forward slightly in a casual and friendly
manner
Body language indicates: I HEAR WHAT YOU ARE
SAYING AND I AM INTERESTED-KEEP TALKING.
Leaning backward indicates disinterest
6. T= TOUCH
Start and end your conversation with a friendly
handshake.
Couple it with a friendly “HI” and a nice smile and
your name.
E=EYE CONTACT
Direct eye contact :that you are listening to the
other person.
N=Nod
Indicates that you are listening and understand to
what is being said
Blank face indicates
Your thoughts are elsewhere
7. Establish eye contact and smile and then
follow the simple procedure
RISK VERSUS REJECTION
Don’t fear the risk of being rejected
Be the first one to say hello
Indicates :you are confidence and friendly
ASK EASY-TO-ANSWER RITUAL QUESTION
Give a compliment to someone followed by an
easy –to-answer ritual question.
8. Focus on the situation you are in
Look outward-not inward
Balance the two-way information exchange
Discuss the topics/events that are important
to you.
Change the topics using free information
Refer to free information- “I heard you mention
earlier……”
9. Best time to end the conversation
Look for a pause in a conversation
Use the person’s name and add a compliment
“it’s been great talking with you.”
And then say goodbye with a handshake
10. All you need is 5 seconds to make a great first
impression.
1st second
Focus on the moment of introduction
2nd second
Listen for the name ,every letters in the name.
3rd second
Repeat the name aloud
4th second
Think of someone you know with the same name.
5th second
Use the name during and at the end of the
conversation
11. They tend to prevent others to open up with
you.
“I’m right- you’re wrong.”
If you don’t agree with someone say -“it seems to
me..” , “I believe..”
Never say “you are dead wrong” , “from where
have you got this idea.”
“It doesn’t matter to Me”
Indicates that you are not taking any responsibility in
decision process.
Express your preference
“Tell me something I don’t know”
“I’m Boring”
Focus on the positive events in your life and talk
about them
12. Someone you can trust , share common
interests
Good friendship can begin at any stage of
life.
Components of good friendship:
Respect, love, fun, learning, understanding
13. o Not always easy
o It take time ,commitment, lot of trust.
o Take the initiative and reach out to others
o Show genuine interest in people
o Develop trust
o Reveal some of your personal information and
feelings
o Share your common interests
14. Plan a activity around your mutual interest.
Invitation could be: “I remember when we talked
last time you said you like(activity) so I was
wondering, are you interested in joining me for
….”
Do what you can for your friends.
If you are a good friend , you will have good
friends.
In best friendships learning ,laughing and
developing never stops.
15. C-H-A-T
C=candid
Straight forward approach
They talk about
Sports, crime, business politics
Do
Show interest in their business and personal goals
Ask for their opinion and advice
Don’t
Get into debates with them
16. H= hang back
Reserved , soft spoken, excellent listener
Takes little time to open up, but when they
open they feel more comfortable
People think they are shy, unwilling to
communicate
They talk about
Food cooking books restaurants
relationships, dance
Do ask for their views, feelings that concern
people
Don’t get aggressive with them
17. A= Accurate
Technical approach
See everything as a problem and want to have
all the answers
They talk about
Science& math's ,stock markets, how things work
Don’t change the topic frequently
Do praise their technical knowledge
T= Talkative
Energetic who can talk about anything except
technical things
Fun and friendly person who is open to contact
Sometimes they fail to listen
Do laugh at their jokes
18. Turn on “VIBRATE” while attending social and
business function
Choose the right time to call
Find a private or a semiprivate place to talk
Speak at a normal volume
19. Chat room : is a website where ongoing
conversations about particular topics takes
place.
Do lurk before you leap
Observe how people in a chat room
communicates before participating in discussion
Don’t flame other members of the group if
you disagree with what they say.