Full Exam at: http://masterofproject.com/courses/itil-foundation-5-realistic-itil-foundation-exams ITIL® Foundation Exams & ITIL® Overview training from Master of Project Academy is designed to ensure that you clear the ITIL Foundation exam in the first attempt. After you complete your ITIL® Exam preparation, take these 10 realistic ITIL Foundation exams. If you can score over 65% from these exams, you can be confident to schedule your ITIL® Foundation Exam.

1. Sample
ITIL Foundation
Exam Questions

2. Sample ITIL Foundation Exam Questions
1. What types of changes are NOT usually included within the scope of
change management?
a) Changes to a mainframe computer
b) Changes to business strategy
c) Changes to a service level agreement (SLA)
d) The retirement of a service

3. Sample ITIL Foundation Exam Questions
1. What types of changes are NOT usually included within the scope of
change management?
a) Changes to a mainframe computer
b) Changes to business strategy
c) Changes to a service level agreement (SLA)
d) The retirement of a service
A change request is a formal communication seeking an alteration to one or more configuration
items (CI). Services, SLAs and computers are such CIs. A business strategy is not a CI and is
typically out of scope for IT change management.

4. Sample ITIL Foundation Exam Questions
2. Which of the following is NOT an objective of service operation?
a) Thorough testing to ensure that services are designed to meet
business’ needs
b) To deliver and manage IT services
c) To manage the technology used to deliver services
d) To monitor the performance of technology and processes
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5. Sample ITIL Foundation Exam Questions
2. Which of the following is NOT an objective of service operation?
a) Thorough testing to ensure that services are designed to meet
business’ needs
b) To deliver and manage IT services
c) To manage the technology used to deliver services
d) To monitor the performance of technology and processes
These objectives all appear in service operation except for thorough testing to
ensure that services are designed to meet business needs which is an objective
of service transition.

6. Sample ITIL Foundation Exam Questions
3. What does the term IT operations control refer to?
a) Managing the technical and applications management functions
b) Overseeing the execution and monitoring of operational activities and events
c) The tools used to monitor and display the status of the IT infrastructure and
applications
d) The service desk monitoring the status of the infrastructure when operators are
not available
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foundation-5-realistic-itil-foundation-exams
for full ITIL Foundation Exams

7. Sample ITIL Foundation Exam Questions
3. What does the term IT operations control refer to?
a) Managing the technical and applications management functions
b) Overseeing the execution and monitoring of operational activities and events
c) The tools used to monitor and display the status of the IT infrastructure and
applications
d) The service desk monitoring the status of the infrastructure when operators are
not available
Operations control oversees the execution and monitoring of the operational activities and
events in the IT Infrastructure.

8. Sample ITIL Foundation Exam Questions
4. Which process is responsible for recording relationships between service
components?
a) Service level management
b) Service portfolio management
c) Service asset and configuration management (SACM)
d) Incident management
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foundation-5-realistic-itil-foundation-exams
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9. Sample ITIL Foundation Exam Questions
4. Which process is responsible for recording relationships between service
components?
a) Service level management
b) Service portfolio management
c) Service asset and configuration management (SACM)
d) Incident Management
The purpose of SACM is to: ... record ... service assets and configuration items including ...
their attributes and relationships.

10. Sample ITIL Foundation Exam Questions
5. What is the RACI model used for?
a) Documenting the roles and relationships of stakeholders in a process or activity
b) Defining requirements for a new service or process
c) Analysing the business impact of an incident
d) Creating a balanced scorecard showing the overall status of service
management
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foundation-5-realistic-itil-foundation-exams
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11. Sample ITIL Foundation Exam Questions
5. What is the RACI model used for?
a) Documenting the roles and relationships of stakeholders in a process or
activity
b) Defining requirements for a new service or process
c) Analysing the business impact of an incident
d) Creating a balanced scorecard showing the overall status of service
management
RACI is the responsibility model used by ITIL to help allocate
roles and responsibilities of processes.