Replacements, Ltd. demonstrates the real-world application of workplace practices that foster employee well-being and organizational performance in this "Employer Experience" session from the APA Practice Organization's 2009 Psychologically Healthy Workplace Conference. Presenter: Jeanine M. Falcon, Ed.S, SPHR, Vice President, Human Resources.

1. Replacements, Ltd. Greensboro, North Carolina Employer Experience Jeanine M. Falcon, Ed.S, SPHR Vice President, Human Resources

3. Our Workplace Practices

4. Employee Involvement

5. Health and Wellness

6. Employee Growth and Development

7. Work-Life Balance

8. Employee Recognition

9. Benefits: to our Employees and Company

11. Replacements, Ltd. We create, honor, and preserve traditions by connecting our customers with their most cherished memories.

14. 13,353,974 pieces

15. $275,778,661 retail value

16. 207,294 china patterns

17. 46,750 crystal patterns

18. 36,480 flatware patterns

19. 9,017 collectible patterns

20. 8,200 manufacturers

21. 50,000 shelves

22. 415,800 square feet

24. Managing Inventory Database …and placed on one of our 50,000 shelves

25. www.replacements.com

26. Our Beautiful Showroom

28. Achieving long-term business results that enable us to thrive

29. Providing an open, honest and rewarding workplace

30. Building meaningful relationships and delivering exceptional service

31. Improving our community by actively giving

34. Set the tone at Orientation

35. Quarterly Employee Meetings

36. Chairman and President’s Roundtable

37. Benefits Manager Meetings

38. Continuous Improvement Suggestion Program

39. Employee Opinion Surveys

40. Employee CouncilsWellness Council Community Affairs Council Safety Council Diversity Council

42. Over 80 Courses

44. Managing Change

45. Dealing with Grief

46. Parenting

47. Emotional Intelligence

48. Diversity Training

50. MS Word, Excel, Outlook, PowerPoint

51. Leadership Development:

52. Time Management

53. Respectful Confrontation*

54. Respectful Communication*

55. Intention, Behavior, Results Model*

56. HILS Training (Helping Individuals Lead)

57. Executive Coaching

58. Other

59. Tuitions Reimbursement

60. Executive Coaching

62. Parent Education Leave

63. Schedule Adjustments

64. Flexible and Remote Scheduling

65. Generous Leave Time Policy and Attendance Policies

66. Leave of Absence

67. Pets in the Workplace

68. On-Site Counselor (free to employees)

70. Certified Psychotherapist

71. 90+ employees participate (17%)

72. Average EAP sees 2-3%

74. Lack of treatment is related to three key factors: the average person can not afford long-term outpatient psychotherapy there is significant inconvenience in making long-term outpatient trips to a clinic there is significant stigma associated to confiding in a perfect stranger regarding our most personal life challenges.

75. Specific Practice: Pets in the Workplace

77. Make sure your policies incent desired results

79. Employee Sponsored Councils:

80. Wellness Council

81. Safety Council

83. Advises Wellness Committee

84. Wellness Fair

85. Health Risk Assessments

86. Morale Booster

87. Re-energized Safety and Training Efforts

88. Conducts Trainings

89. CPR

90. First Aid

91. Code Red Program

93. Employee of the Year

94. Healthy Living Certificates

95. Departmental and Company wide luncheons

96. Newsletter

97. Departmental Trophies

98. Personal Thank You notes and emails from the CEO and President

99. Community involvement and friendly competitions

100. Canned at Christmas

101. Novembears

102. Prom Dress Donation

103. Winter Walk for AIDS

106. Policies that reflect our Diversity Philosophy

107. Zero-Tolerance

108. Starts at the top

109. Clear and active zero tolerance polices

110. Interviews and orientation talk about our diversity

111. ESL and translated communications

112. Executive position devoted to Community Affairs

113. Family friendly, recognizing family means many things

115. All races and mixed race relationships

116. Transgender

117. Age

118. Education

119. Bring your pets to work

120. Nationalities

122. Replacements, Ltd. Our associates represent more countries than states Bosnia & Herzegovina Brazil Bulgaria Canada China Colombia Croatia Cuba Denmark Ecuador England France Ghana India Japan Laos Liberia Mali Mexico Montenegro Peru Philippines Russia Serbia South Korea Ukraine United States

123. Policies That Support Replacements, Ltd. Workplace Values Domestic partner benefits EAP Adoption assistance ESL Gastric by-pass assistance Long term insurance Sex reassignment surgery Pet insurance Infertility treatments Short/long term disability Full-time company nurse Medical insurance Full-time counselor Employee recognition Bereavement policy Life event recognition Flexible scheduling Corporate University Bring your pets to work Lactation/meditation room Financial assistance policy Wellness fairs 401(k) Flexible spending accounts Education Assistance Plan Paid holidays/vacation Tuition reimbursement College savings plan Employee discount

125. Increased Camaraderie

126. Better psychological and physical health

127. Greater knowledge

128. Increased motivation

129. Extended Family

130. Easy Access to Physical and Mental Health Professionals

131. Training and Development Opportunities

132. Promoted from within

134. 2005-2006 Mod Rate was .86 ($121,238)

136. Decreased Experience Mod Rate

137. Decelerated Benefits Costs

138. Health Care

139. Insurance

140. Workers Comp Premiums

141. Low turnover

142. High Tenure

143. Low turnover – 11%

144. High Tenure – 8.5 years

145. Saved lives – including our CEO!

147. Business Journal Health Care Heroes Award 2006

148. NC SHRM Best Human Resources Practice Award 2007

149. Business Journal – Top 10 Best Place to Work Award 2007

150. News and Record Extraordinary Nurse Award – Carol Harris 2007

151. NC Worker’s Comp Forum Program Presenter, 2008

152. National Occupational Health Conference Presenter (Utah), 2008

154. And the Press….

155. Questions!