Kanaidi, SE., M.Si., cSAP e-mail : kanaidi@yahoo.com atau kanaidi963@gmail.com HP. 0812 2353 284 – 0878 2298 4716 Telp/Fax : 022-4267749

1. Kanaidi, SE., M.Si (sebagai Pemateri) Photo Bersama para Peserta
“Pelatihan LEADERSHIP & MANAGEMENT SKILL” bagi Manajer & Supervisor
PT. Pertamina (PHE ONWJ), PT. CNOOC & PTTEP Malunda Limited - Jakarta
di Hotel Hyatt Regency-Bandung, 18-20 November 2015

3. Para Peserta “Pelatihan LEADERSHIP & MANAGEMENT SKILL”
secara serius mengikuti Materi Pelatihan
di Hotel Hyatt Regency-Bandung, 18-20 November 2015

4. Para Peserta “Pelatihan LEADERSHIP & MANAGEMENT SKILL”
secara serius mengikuti Materi Pelatihan
di Hotel Hyatt Regency-Bandung, 18-20 November 2015

5. Para Peserta “Pelatihan LEADERSHIP & MANAGEMENT SKILL”
secara serius mengikuti Games Pelatihan
di Hotel Hyatt Regency-Bandung, 18-20 November 2015

6. Penyerahan Sertifikat kepada Bpk. Willy Saputra (PHE ONWJ)
Peserta “Pelatihan LEADERSHIP & MANAGEMENT SKILL”
bagi Manajer & Supervisor
di Hotel Hyatt Regency-Bandung, 20 November 2015

7. Penyerahan Sertifikat kepada Ny. Deasyana P. Puspitasari (PT CNOOC)
Peserta “Pelatihan LEADERSHIP & MANAGEMENT SKILL”
bagi Manajer & Supervisor
di Hotel Hyatt Regency-Bandung, 20 November 2015

8. Penyerahan Sertifikat kepada Ny. Nandita Galuh Guamaradewi (PT CNOOC)
Peserta “Pelatihan LEADERSHIP & MANAGEMENT SKILL”
bagi Manajer & Supervisor
di Hotel Hyatt Regency-Bandung, 20 November 2015

9. Penyerahan Sertifikat kepada Bpk. Tommy Wibowo (PTTEP Malunda Limited)
Peserta “Pelatihan LEADERSHIP & MANAGEMENT SKILL”
bagi Manajer & Supervisor
di Hotel Hyatt Regency-Bandung, 20 November 2015

11. Apa itu LEADERSHIP ?
• Leadership (Kepemimpinan) adalah seni atau proses
mempengaruhi orang-orang, sehingga mereka akan
berusaha mencapai tujuan kelompok dengan
kemampuan dan antusias.
• Kepemimpinan adalah proses mengarahkan dan
mempengaruhi kegiatan yang berhubungan dengan
tugas dari anggota kelompok.
• Kepemimpinan adalah proses mengarahkan orang
dan mempengaruhi aktivitas-aktivitas yang
berhubungan dengan tugas dari anggota-anggota
kelompok.

12. Memimpin orang atau mengarahkan
orang atau mengatur orang dapat
dikatakan “gampang-gampang susah”
(bawahan sering mempunyai pendapat,
pengalaman, kematangan jiwa, kemauan,
dan kemampuan yang berbeda bahkan di
atas pemimpin)

13. Memimpin vs Mengelola
Pemimpin (Leader) Manager
 Melakukan Inovasi
 Mengembangkan
 Memberikan Inspirasi
 Memiliki pandangan jangka
panjang
 Menanyakan apa dan
mengapa
 Memunculkan
 Menantang status quo
 Melakukan Sesuatu yang
benar
 Mengurus
 Mempertahankan
 Mengendalikan
 Memiliki pandangan jangka
pendek
 Menanyakan bagaimana dan
kapan
 Mengawali
 Menerima status quo
 Melakukan sesuatu dengan
benar

14. Gaya Kepemimpinan
• Pimpinan Bebas/laissez-faire
• Pimpinan Akomodatif/kekeluargaan
• Pimpinan Otoriter/diktator/kompetitif
• Pimpinan Kompromis/jalan tengah
• Pimpinan Demokratis/partisipatif/
kolaboratif
(Blake dan Mouton)

15. 15
Gaya KEPEMIMPINAN & PEMECAHAN Masalah
KOMPETISI
HINDAR
KOMPROMI
KOLABORASI
AKOMODASI
K
U
R
A
N
G
T
E
G
A
S
S
A
N
G
A
T
T
E
G
A
S
T
I
N
G
K
A
T
K
E
T
E
G
A
S
A
N
TIDAK ADA KERJASAMA KERJASAMA SANGAT ERAT
TINGKATAN KERJASAMA

16. Effective
By : Kanaidi, SE., M.Si , cSAP
kanaidi@yahoo.com ..08122353284

17. The Service-Profit Chain
Target Market
Service
Concept
Operating strategy and
service delivery system
Employees
Loyalty
Satisfaction
Capability
Service
Quality
Productivity
and
Output
Quality
Customers
Satisfaction Loyalty
Revenue
growth
Profitability
• Workplace design
• Job design
• Selection and development
• Rewards and recognition
• Information and communication
• Tools for serving customers
Quality and
productivity
Improvements
yield higher
service quality
and lower costs
• Lifetime value
• Retention
• Repeat business
• Referral
Service
Value
• Attractive value
• Service designed
and delivered to
meet targeted
customers’ needs
2 13
4 - 7
Internal External

18. Links in the Service-Profit Chain
1. Customer loyalty drives profitability and growth
2. Customer satisfaction drives customer loyalty
3. Value drives customer satisfaction
4. Employee productivity and retention drive value
5. Employee loyalty drives productivity
6. Employee satisfaction drives loyalty and productivity
7. Internal quality drives employee satisfaction
8. Top management leadership underlies chain’s success

20. Leadership, Culture, and Climate (2)
• Organizational climate
– The tangible surface layer on top of the
organization’s underlying culture
– Factors of influence:
• Flexibility, responsibility, standards that people
set, perceived aptness of rewards, clarity people
have about mission and values, level of
commitment to a common purpose
• Creating a new climate for service, based
on understanding of what is needed for
market success, may require
– Radical rethinking of HRM activities,
operational procedures, and the firm’s
reward and recognition policies

21. Top
Mgnt
Middle
Management
Front-liner
Customers
Top
Mgnt
Middle
Management
Front-liner
Customers
(b) Modern Customer-oriented Organization Charta) Traditional Organization Chart
Bagan organisasi Modern Berorientasi Pelanggan

22. GoalsSetting
HM MBT OKTOBER 2009
By : Kanaidi, SE., M.Si, cSAP
kanaidi@yahoo.com ..08122353284 22 22

23. Goal Setting
WHY SHOULD YOU SET GOALS
• Establish your ultimate destination
• Identify the roads you can take to get there
• Know when you have arrived at your goal
“The person who starts out going nowhere,
generally gets there”
- Dale Carnegie
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

24. Goals can give employees control over their own jobs
and, at the same time, give managers a tool for
monitoring their employees’ performance.

25. “If I had 8 hours to
chop down a tree,
I’d spend 6 sharpening
my ax”
Abraham Lincoln
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

26. Why People Do Not Set Goals
• Do not understand the importance of goals.
• Do not know how to set goals.
• Fear of rejection.
• Fear of failure.
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

27. What is a GOAL?
Goal :
The purpose toward which an endeavor is
directed; an end; an objective.
Goal Setting:
To set or adjust for proper functioning.
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
Setting goals is a means of identifying and plotting how
you are going to achieve your aims in life. By writing
down your goals you are committing yourself to
accomplishing them; therefore, make sure that your
goals are important to YOU!!!!!

28. Seven goal areas
Family/home
Social
Educational
Religious
Achievement/recognition
Career
Physical/health
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

29. There are three types of people
1. Ones that make things happen
2. Those that let it happen
3. And the ones that don’t know what
happened.
What one are you going to be?
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

30. “Work Planning &
Scheduling”
LEADERSHIP & MANAGEMENT SKILL
TRAINING
By : Kanaidi, SE., M.Si , cSAP
kanaidi@yahoo.com ..08122353284

31. 31
Pengertian PERENCANAAN
(PLANNING)
Perencanaan adalah menentukan sasaran
yang ingin dicapai, tindakan yang
seharusnnya dilaksanakan, bentuk organisasi
yang tepat utk mencapainya, dan orang-
orang yang bertanggung-jawab terhadap
kegiatan yang akan dilaksanakan.
Perencanaan adalah proses penetapan
tujuan dan cara-cara atau tindakan yang
tepat untuk mencapai tujuan (the process of
establishing goals and suitable course of
action for achieving those goals).
Ω Problem Statement Ω Strategic Direction ►►► Conclusion ►►► Solution

32. 32
Perencanaan menyangkut
tentang :
 Apa yang akan dilakukan ?
 Bagaimana melakukannya ?
 Kapan melakukannnya ?
 Siapa yang akan melakukan ?
 Mengapa dilakukan ?
 Dimana akan dilakukan ?
Ω Problem Statement Ω Strategic Direction ►►► Conclusion ►►► Solution

33. 33
Unsur-Unsur Perencanaan
 Sasaran
 Peramalan
 Pembuatan Keputusan
 Pemilihan Pendekatan
Ω Problem Statement Ω Strategic Direction ►►► Conclusion ►►► Solution

34. 34
Pentingnya Perencanaan
 Mengurangi ketidakpastian dan
perubahan-perubahan di waktu yad.
 Memusatkan perhatian kepada sasaran.
 Menjamin proses pencapaian tujuan
terlaksana secara ekonomis.
 Memudahkan pengawasan.
Ω Problem Statement Ω Strategic Direction ►►► Conclusion ►►► Solution

35. 35
Proses PENGENDALIAN
Penetapan
Standar
Pengukuran
prestasi kerja
Tidak berbuat
apa - apa
Membetulkan
penyimpangan
Apakah
prestasi sdh
sesuai dengan
standar
1 2
3
4
Ya
Tidak

36. 36
Penetapan Tujuan
Tujuan adalah suatu sasaran atau
hasil akhir yang ingin dicapai oleh
suatu organisasi di masa depan
(Goal is a future target or end result
that an organization wish is to
achieve).
Ω Problem Statement Ω Strategic Direction ►►► Conclusion ►►► Solution

37. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
Diagnose your Time Utilities
Presented by :
Kanaidi, SE, M.Si
kanaidi@yahoo.com
?1

38. The Value of Time
A resource for all leaders
(Time is) the most valuable thing a man can spend.
Theophrastus
“An inch of time cannot be bought with an inch of gold.”
Chinese proverb
Dost thou love life? Then do not squander time, for that’s the
stuff life is made of. Benjamin Franklin
Time is the coin of your life. It is the only coin you have, and
only you can determine how it will be spent. Be careful lest
you let other people spend it for you.
Carl Sandburg
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

39. The Utility of Time
– There is never enough time, unless you’re serving it.
Malcolm Forbes
– Employ thy time well, if thou meanst to get leisure.
Benjamin Franklin
– To save time is to lengthen life.
Author Unknown
– It usually takes a long time to find a short way.
Anonymous
– “It has been my observation that most people get ahead
during the time that others waste.”
Henry Ford
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

40. KENALI KARAKTER
SANG WAKTU
Waktu terus berjalan ke depan
Waktu menciptakan perangkap bagi
mereka yang gagal
Hubungan waktu dan manusia
bersifat subjektif
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
“Bad time management = STRESS”

41. Time and Priorities
 “Set priorities for your goals. A major part of
successful living lies in the ability to put first
things first. Indeed, the reason most major goals
are not achieved is that we spend our time doing
second things first.”
Robert McKain
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

42. Tick When I Should Tock?
(bergerak bila seharusnya Anda bergerak)

43. HUKUM PARETO
80/20 Rule :
 20 % kegiatan
menyumbang pada
80% hasil,
 dan 80% dari
kegiatan
menyumbang 20%
hasil sisanya.
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

44. SKALA PRIORITAS
Mana yang Anda prioritaskan?
– Yang menyenangkan ATAU
– Yang menguntungkan
Laksanakan kegiatan berdasarkan urutan
prioritasnya
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion

45. Benefits of Effective Time
Management?