Presentation of Joelle F. or #Queeniebee or [[User: Jo as Queeniebee]]'s Outreach Program for Women internship at Mozilla. My preeminent goal during this internship was to assist the Wiki Working Group defining and answering questions of clarity arising from the Community Building Team's 2014 Roadmap.
5. Goals
wiki.mozilla.org/Contribute/Education/Roadmap
From project proposal
“…to assist the Community Building Team and Wiki Working Group defining
and answering questions of clarity arising from the 2014 Roadmap…”
github.com/Queeniebee/Mozilla_OPW
6. Questions of Clarity
● Who is using the Mozilla Wiki?
● How are they using the Mozilla Wiki?
● What are best practices for contributing to and
maintaining the WikiMo?
● How can contributor and style guides attract
and support a diversity of contributors?
7. Questions of Clarity
● Who is using the Mozilla Wiki?
● How are they using the Mozilla Wiki?
8. Mozilla Wiki User Survey 2014
● To answer questions of clarity
● To validate WWG roadmap
● To define user stories
9. Support WWG Roadmap
User stories to support improvements in:
● Categorization
● Creation of Style Guides
● Upgrading default skin and extensions
11. Predictions
● Most respondents Mozilla Contributors
– Of which majority Paid Contributors
● Use a mix of Etherpad, WikiMo, and Google
Docs to document work
● Low satisfaction with WikiMo
12. Survey
● Open for 11 days
● 20 questions
● Banner with link running on across WikiMo
● Three email alerts
● Tweets from my personal email account
15. User Stories
● Users without an account and have never contributed.
● Volunteer Contributors with an account who visit Weekly and
contribute Monthly
● Paid Contributors with an account who visit Daily and contribute
Weekly
All three types had an average 6.9 satisfaction with WikiMo
18. More on Contributions
Majority of Contributors (87% of Paid and 70% of Volunteer) added
information to existing project pages
Split among Users:
● 44% Edited their profile
● 44% Added information to existing project pages
“Other” includes
● Adding categories
● Meeting notes
● Fixing code examples
19. WikiMo Contributor's Documentation Tools
Paid Contributors
85% use Etherpad
75% use Mozilla Wiki
56% use Google Docs
Volunteer Contributors
73% use Mozilla Wiki
68% use Etherpad
54% use Google Docs
28% use Personal Blogs
20. Support to Improve Experience
Contributors
Most responses involve suggestions for new features
● Some form of integration with Etherpad
● Mobile UI
● Interactive UI
Second most popular suggestions under “Make editing easier”
● Markdown support
● Better wiki syntax documentation
Third most popular: Improve Search and Improve User Experience
● Easier navigation across related pages
21. Support to Improve Experience
Users
Majority of responses are about Release Tracking of Mozilla
Products
Second most popular responses were about Tech Support for
Mozilla Products
Third most popular responses related to more Tutorials
22. Biases within the Survey
Survey only available in English
No translation available
Respondents were not recruited
Self-selecting sample
25. Next Steps as a contributor
● Categories Project
● Tutorials
– “Tips and Tricks”
– Screencasts
● Continue user research
– Another survey after MW 1.23 upgrade with translation
– Personas
● Metrics Dashboard
26. Contact Information
● mozilla.flowersandatin.com
● Flowersandatin.com
● @joasqueeniebee
● [[User:Jo as Queeniebee]]
● #Queeniebee
27. Thank You!
● Christie Koehler
● Jennie Rose Halperin
● Lyre Calliope
● Gordon P. Hemsley
● C. Liang
● Gemma Petrie
● Larissa Shapiro
● Wiki Working Group && Mozilla!
● OPW mentors and Interns
