1) High Availability 2) Bigger mailboxes 3) Compliance and control 4) Puts users in control of their mailbox 5) The power of choice

1. John Westworth
Microsoft (UK) Ltd

2. Evolving Exchange Server
Lowering Increasing Managing
IT Costs Productivity Risk
“I need to reduce “Sales needs to easily “We need to deliver
hardware costs and connect with customers secure and compliant
operational overhead” while on the road” communications tools”
- IT Manager - VP of Sales - CIO
“How do I balance these needs in a changing workplace?”

3. Exchange Server 2010
Flexible and Reliable Anywhere Access Protection and
Compliance
• Continuous Availability • Manage Inbox Overload • E-mail Archiving
• Simplify Administration • Enhance Voice Mail • Protect Communications
• Deployment Flexibility • Collaborate Effectively • Advanced Security
Optimise for
Software + Services

4. Agenda
• High availability at lower cost and lower complexity
1
• Larger, cheaper mailboxes
2
• Compliance and control built in
3
• Puts you in control of your inbox
4
• The power of choice
5

5. “Our corporate e-mail is a business-critical service, and
Exchange Server 2010 gives us high availability and
reliability along with the flexibility to make changes without
disrupting our users.” Karyn Crouse
Workplace Lead
BG Group

6. Simplified High Availability, 1
Disaster Recovery, and Backup
DB1 DB1
DB2 DB2
DB3
DB4 DB4
DB5 DB5

7. Backup Strategy 1
Reason for Recovery Exchange 2010
Backup Feature Feature Benefit
Fast • Fast recovery
Recovery • Data redundancy
Data • Guaranteed item
Retention retention
• Past point-in-time
database recovery
• Secondary mailbox for
older data

8. Online Move Mailbox 1
E-Mail Client
•
 Sending messages
 Receiving messages
Client Access Server  Accessing entire mailbox
•
•
Mailbox Server 1 Mailbox Server 2
•
•

9. Tools 1
Simplify deployment and upgrades.
Generates custom instructions on how to install
or upgrade to Exchange 2010
Help determine the cause of
performance, mail flow, and database issues
Verify Internet-facing services are set up
and configured properly
Determine overall health of Exchange system
and topology

10. Data Center Management 1
Configuration End to End Server Data Protection
Management Monitoring Compliance and Recovery
Automated Proactive Platform Configuration Business
Provisioning Monitoring Controls and Continuity Through
and Updating Application & Reporting Virtualization Mgmt
of Physical Service Level Centralized Backup
and Virtual Monitoring Security Auditing and Recovery of
Environments Physical and
Interoperable Comprehensive
Server and Extensible Security & Identity Virtual Resources
Consolidation Platform and Access Mgmt Disaster Recovery
Through
Virtualization

11. “We estimate that Exchange Server 2010
can reduce our costs to provide a mailbox
by more than 50 percent.” Thomas Keck
Chief Information Officer
Elabs

12. Exchange IOPS Trend 2
+90%
Reduction!

14. Cheaper Disks to Reduce 2
Costs  Use
larger, slower, chea
per disks – SATA
(Tier 2) Disks
 Support larger
mailboxes at lower
cost
 Maintain reliability
and performance
 Improve storage
utilization

15. RAID-less Storage an Option! 2
• Reduces the number of disks required
− Just a Bunch of Disks (JBOD) configuration
− One Disk per Database/Log
− Use Database Copies to provide resilience from
disk failures (No Backup?)
− Automatic Page Repair improves resiliency
DB1-Active DB1-CopyA DB1-CopyB
Log Log Log
Page1 Page1 Page1
Page2 Page2 Page2
Page3 Page3 Page3
Database Database Database

16. “PST files are quite a nightmare for IT to
manage. We look forward to Exchange
210 negating the need for supporting
PSTs. It’s going to take a lot of headaches
Ronald Loewenthal
away for us..” Customer Service Manager
Super Group

17. Anti-Spam Filtering 3
Connection Filtering
1
Blocks up to 80% of all spam using: Connection Filtering
- IP Allow/Block Lists
- Real Time Block/Allow Lists
Sender-Recipient Filtering
2 Sender-Recipient Filtering
Blocks up to 15% of spam using:
- Sender/Recipient - Sender Reputation
- Sender ID - Tarpitting Content Filtering
3 Content Filtering
Administrator
Quarantine
Blocks up to 5% of all spam using:
- SmartScreen - Attachment Filtering
User Junk
- Quarantine - Safe/Block List Aggregation Email Folder
User Inbox

18. Advanced Anti-malware/spam 3
protection
*AV-Test.org
**West Coast Labs, 2009

19. Personal Archive 3
A secondary mailbox that is
configured by the administrator
Primary Mailbox
Appears alongside a user’s primary mailbox
in Outlook or Outlook Web App
PST files can be dragged and
dropped to the Personal Archive
Personal Archive
Archive quota can be set separately
from primary mailbox

20. Granular Yet Flexible Policies 3
Apply Retention and Archive
policies to individual messages
Policies assigned to all
email within a folder
Retention policy
and expiry details

21. Legal Hold Policy items 3
Retention Hold suspends
automated purge cycle
Legal Hold suspends manual
purge/edits by users
Use multi-mailbox search
to retrieve deleted/edited
items indexed in recoverable
items folder

22. Multi-Mailbox Search 3
Delegate access to search console to
HR, compliance, legal manager

23. Transport Rules in Exchange 3

24. Transport Rules 3
Easily enforce granular policies
If the message...
Is from a member of the group ‘Executives’
And is sent to recipients that are 'Outside the
organization' And contains the keyword ‘Merger’
Do the following...
Redirect message to: arleneh@contoso.com
Except if the message...
Is sent to ‘shanek@contoso.com
• Executed on the Hub Transport Server
• Structured like Inbox rules
• Apply to all messages sent inside and outside the organization
• Configured with simple GUI in Exchange Management Console

25. Moderation 3
Approve or Reject with option
to send response
Moderate based on Moderator can be a specific
sender, DL, content user or sender’s manager

26. Information Rights Management 3
Supportmanage, easier to use
Easier to
Protect automatically by policy
• Apply IRM protection to messages and attachments
• Turn off protection for non-sensitive messages
Maintain compliance and security processes
• Enable multi-mailbox search of IRM-protected messages
• Enable antivirus scanning and transport rules
• Attach decrypted copies to journal reports
Empower users
• IRM in Exchange ActiveSync* and Outlook Web App
• Search IRM protected messages in Outlook and Outlook Web App
• Apply IRM protection to voicemail
• View IRM attachments as WebReady documents
• Extend Exchange 2010 IRM support features to partners
*Requires Exchange Server 2010 Service Pack 1

27. MailTips 3

28. “Our users have requested larger mailboxes for a long
time. We can give them that with Exchange Server
2010, and their experience will be better because they
will be able to keep and find relevant customer
information more easily.” Maria Pia Abbagnano
ecom Italia

29. Universal Inbox 4
Email Calendar Contacts
Tasks Voicemail Notes
Global Online Instant
Address List Archive Messaging
RSS SMS Text
Messages

30. Manage Inbox Overload 4
Organize and Navigate with Ease Using Enhanced
Conversation View and Filtering
Conversation View
Filtering
Ignore

31. Exchange Control Panel: User View 4
Secondary Navigation
Primary Navigation

32. Improved out of Office 4
 Set Out Of Office start time
and end time
 Set ahead of time and forget
about it
 Unique internal and external
OOF messages
 Set specific messages for
internal co-workers
 External message can be limited
to just the user’s contacts
 Rich HTML Out of Office
Assistant messages

33. Resource Calendars 4
 Automatically managed
 Automate meeting accepts and declines
 Custom response message per resource
 Provide conflict information for declined meetings

34. Scheduling Assistant 4
Meeting Days,
Attendees Best
Shown
in White
Rooms Times,
Best Shown
in White and
at Top

35. Calendar Sharing 4

36. Side by Side Calendars 4

37. Search 4
 Exchange 2010 content indexer
is 35x faster than Exchange
2003/2000
 Indexes/searches message
bodies and attachments
 Uses any filter installed in
Windows
 Can install new filters later
 New messages indexed in
under a minute
 Small storage tax (5% of
 message size)

38. Presence and IM 4

39. SMS Sync 4

40. Voice Mail Preview: 4
Triage voice messages, quickly
Text Preview Audio Playback
of Voice Mail
Contextual Actions

41. Call Answering Rules 4
 
Define a Personalized
Voice Mail Menu
Manage Rules

43. Anywhere Access 5
“By 2007 “telework” will be practiced by more than 60 million people…”
- Gartner Management Update 2004
Built-in: no special server or services required
Rich access for the many, not the few
22 September 2010 | Page 43

44. OWA Browser Support 5

45. OWA Browser Support 5

46. OWA Browser Support 5

47. OWA Browser Support 5

48. Broad ActiveSync Support 5
Apple

49. Exchange Enterprise Topology 5
Enterprise Network Phone system
(PBX or VOIP)
Edge Transport Hub Transport
Routing & AV/AS Routing & Policy
External
SMTP
servers
Mailbox Unified Messaging
Storage of Voice mail &
Mobile mailbox items voice access
phone
Client Access
Web browser Client connectivity
Web services
Outlook
Line of business
(remote user)
application
Outlook (local user)

50. Exchange Server 2010 5
Reduces feature gaps Improves coexistence Gives administrators
between online and on- between on-premises more control over the
premises Exchange and online users online environment
Co-Existence
On-Premises Hosted Service
Deploy Exchange in a Fashion That Best Fits
Business Needs with Choice of Delivery

52. Feature Standard Server Edition Enterprise Server Edition
Mailbox Databases 1-5 databases 6-100 databases
Roles Based Access &
Yes Yes
Control
Transport Resiliency Yes Yes
Remote PowerShell Yes Yes
Online Move Mailbox Yes Yes
Web-based administration Yes Yes
Mailbox Resiliency Yes Yes
Exchange Server Edition Scenario Windows Server Edition
Exchange Server 2010
No Mailbox Resiliency Standard Server
Standard Edition
Exchange Server 2010
No Mailbox Resiliency Standard Server
Enterprise Edition
Exchange Server 2010 Enterprise /Datacenter
Mailbox Resiliency
Standard Edition Server
Exchange Server 2010 Enterprise /Datacenter
Mailbox Resiliency
Enterprise Edition Server
http://bit.ly/8QcgZd

53. Feature Standard CAL Std. + Ent. CAL
E-mail, Calendar, Contacts, and Tasks Yes Yes
Outlook Web App (Internet Explorer, Firefox, and
Yes Yes
Safari support)
Exchange ActiveSync Mobile Access Yes Yes
Rich Outlook inbox experience, including
Yes Yes
enhanced Conversation View and Mail Tips
Role Based Administration Control capabilities Yes Yes
Integration of IM, SMS, and RSS Yes Yes
Federated Calendar Sharing Yes Yes
Exchange ActiveSync Mobile Management
Standard Standard and Advanced
Policies
Journaling Per Database All
Voicemail with Unified Messaging No Yes
Retention Policies Default Default and Custom
Integrated Archive No Yes
Multi-Mailbox Search and Legal Hold No Yes
Information Protection & Control (IPC): journal
decryption, transport protection rules, Outlook No Yes
protection rules, IRM Search, and Legal Hold

54. Optimised - Software + Services
Deliver powerful productivity tools to your users, in a
way that best fits your business or technology needs
PC
On-Premises PHONE Cloud Service
WEB

55. Total Cost of Ownership
Monthly TCO per user
$35 1K Users
$30 -20% 10K Users
100K Users
$25
$20 -50%
$15
-60%
$10
$5
Exchange 2003 Exchange 2007 Exchange 2010 Exchange 2010
Full Solution
Breaking Down the Cost*
Efficiency Savings Consolidating Add-on Solutions
• •
• •
• •
• •
*10,000 user organization

56. TEI of Exchange 2010
Forrester Study Shows < 6 months Pay-Back
The study shows 48% ROI just on hard cost savings for a
1,500 employee organization over a 3 year period:
Benefit Savings
Cost Avoidance of Storage $128,000
Reduced cost of High Availability & Disaster Recovery $ 49,700
Savings in Backup Systems and Staff $ 33,200
Fewer Helpdesk and Support Calls $ 35,400
Cost Reduction of Extending Mobility $ 27,100
Enhanced Message Filtering $ 65,300
Simplified Compliance and Legal Discovery $ 41,400
Voice Mail Cost reduction $ 56,000
Cost Avoidance of Exchange Enterprise Edition $ 19,300
Total $456,000
Source: Forrester, 2009

57. Customer Evidence
Saved £42,000 (US$68,460) with consolidated messaging environment
Saved $1 million by replacing their SAN with DAS and expects to save
50% on their storage cost
Cut storage costs by 15% and saved $400,000 in hardware costs with
DAS
Saving over $70,000 annually by avoiding a 3rd party voice-mail
contract
http://www.microsoft.com/casestudies/Case_Study_Search_Results.aspx?BusTaxID=10356

58. Summary
• High availability at lower cost and lower complexity
1
• Larger, cheaper mailboxes
2
• Compliance and control built in
3
• Puts you in control of your inbox
4
• The power of choice
5

59. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.