Speakers: Ruth Drysdale, senior co-design manager, Jisc Natalie Norton, head of technology enhanced learning and digital literacies, University of Winchester Universities and colleges are increasingly working in partnership with their students on the development of their digital environment. But do we really know how students are using technology and how are their expectations changing? In this workshop we will hear from staff and their students on how they are using the Jisc student and staff digital experience tracker to support the development of their digital student experience.

1. England (south)
Thursday 12 July

2. How are students’ expectations
and experiences of their digital
environment changing?
Ruth Drysdale, Jisc
Natalie Norton and Sam (Student),
University of Winchester

3. »How do you gather your students’
expectations and experiences of
technology within your institution or
on your course?
»Share your ideas with us:
› Visit menti.com enter code
› 16 44 12
Your students’ voice about their digital experience?

4. Workshop overview
»Background to the digital
experience tracker
»University of Winchester
»Questions
»Group discussion
»What can you take away
and use in your context?

5. ‘Not just another survey…’

6. Sector
analysis
Data
collection
Digital experience insights service, launches Sept 2018
Data
collection
test Questions
gather significant
response rates
Sector
analysis
Enhance service
Collect
Improve
Jisc
consultancy
Tracker
launch
Sector
analysis
Organisational
analysis
Experts panel
Insight drives
organisational
improvement
Change
initiated
Review of
service
scope &
question
set
Enhance
service
Analyse
Data
collection
Digital Experience Insights
» Student tracker
» Staff tracker
» Research tracker in
development

7. Digital experience insights service (Tracker) is:
» A student engagement process,
governed by national guidance
» A tried and tested student survey, made
up of:
› Selection of answers that can be
benchmarked
› Free text questions for local analysis
› Add or customise further questions
» Compare student feedback with
teaching staff
views and organisational factors
» A Community of Practice around the
tracker process and findings (including
student representatives)

8. » Initial questions based on ‘digital student’
research and sector consultations (2016)
» Closed pilot with 24 selected institutions (2016)
» Open pilot with 85 self-selecting institutions and
29k respondents (2016-17)
» 2018 pilot with 90 institutions and 39k
respondents with 20 international universities
» Reports available from
http://bit.ly/jisctracker17
http://bit.ly/tracker17brief
Extensively trialled and evaluated
Student questions available from
http://bit.ly/trackerguide

9. Key findings from 2017…

10. National insights; attitudes to digital technologies - 2017
Technology makes me more
independent and makes it easier to
fit learning into life
Submitting assignments
electronically is more convenient

11. National insights; Virtual learning environment - 2017
Rely on their institution’s VLE to
do their coursework
Regularly access their institution’s VLE
via a mobile device

12. »In qualitative data, students
overwhelmingly ask that digital
technology does not replace
face-to-face teaching
»They do want more reliable
and more joined-up access
to services…
»… and more interaction, f2f
and with digital systems
National insights; from learning and teaching Qs- 2017

13. National insights; from learning and teaching Qs- 2017
»The digital confidence and
capability of teaching staff is
significant to students’ overall
digital experience …
»Students want consistency in
the use of core technologies…
»… but for teaching staff to be
diverse, creative, discriminating
and selective in their use of
technology

14. Understanding our
digital students
Natalie Norton and Sam Jenkins
University of Winchester

15. • Founded in 1840
• Began in teacher training
• 7,500 students (6000 UG)
• 68% female
• 650 academic staff
• 450+ other staff
• 1.5 TEL support!

16. » Mass participation of students across the institution tackling barriers to educations
and improving the student experience
› Develop a new initiative
› Evaluation existing practice
› Learning and teaching research
» Students receive a £600 bursary and training throughout the year
» Co-managed between AQD and the Student Union
Student engagement: Student fellows scheme
Student Engagement
Participation

17. History of student engagement in TEL initiatives

18. Student led VLE change

19. Experience with Digital Experience Tracker
»2017
»Used questions in internal
survey, to enable initial
benchmarking
»Focus on impact of iPilot on
digital experience
»Data gathering for impact of
Canvas roll-out
»2018
»Formal participant in student
tracker (ran Jan-Mar)
»Also piloted staff tracker
»Key part of Learning and
Teaching project looking at
digital capabilities with
employers

20. Survey May 2017
Please give an example of a digital tool or app your find
really useful for learning

21. 0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
Manage links and
references
Organise your study
time
Make notes or
recordings
Access lecture
notes or recorded
lectures
Browse additional
resources
Access learning on
the move
Discuss your
learning informally
on social media
non ipilot weekly+ non ipilot monthly- non ipilot never ipilot weekly+ ipilot monthly- ipilot never
UoW Survey May 2017
Jisc 2017: How often do you use digital tools or apps to...

22. 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00%
Access lecture notes or recorded lectures (ipilot)
Access lecture notes or recorded lectures (non-ipilot)
Access lecture notes or recorded lectures (national)
Browse additional resources (ipilot)
Browse additional resources (non-ipilot)
Browse additional resources (national)
Access learning on the move (ipilot)
Access learning on the move(non-ipilot)
Access learning on the move (national)
Discuss your learning informally on social media (ipilot)
Discuss your learning informally on social media(non-ipilot)
Discuss your learning informally on social media (national)
never
Jisc (June 2017) Student digital experience tracker 2017: the voice of 22,000 UK learners
JISC 2017: Use of digital tools vs national

23. »Staff digital capabilities a challenge
› More training support required​
› Bring in consistent course templates and mobile design​
› Build ongoing CPD needs into SDR process​
»Student awareness​
› Promotion of Canvas support (95% had not used)​
› Raise awareness through snapchat campaigns
› Introduced pop up stalls around Campus
› 12 Canvas focused student fellow projects
Key learnings 2017

24. Bespoke homepages – meeting baseline requirements

25. Push content to staff using Sway
Weekly TEL tips
Link to eg

27. Snapchat campaigns

28. Experience with Digital Experience Tracker
»2017
»Used questions in internal
survey, to enable initial
benchmarking
»Focus on impact if iPilot on
digital experience
»Data gathering for impact of
Canvas roll-out
»2018
»Formal participant in student
tracker (ran Jan-Mar)
»Also piloted staff tracker
»Key part of Learning and
Teaching project looking at
digital capabilities with
employers

29. What DO digitally capable graduates look like in different
subject areas???
How important are different digital
capabilities to employers?
What do these look like in context?
How are digital capabilities currently
embedded in your programme?

30. https://www.findamasters.com/advice/finding/masters-degree-faqs.aspx
Digital capabilities and employability
Working in partnership
Digital capabilities and employability
Working in partnership

31. The top digital capabilities required by employers

32. Employers survey – Jisc framework

33. The top six digital capabilities

34. » 75% rate the quality of digital teaching and
learning on their course as good or above
(Q18)
» 36% agree their course prepares them for
the digital workplace (Q17d)
» 59% agree software used on their course is
industry standard and up-to-date (Q16c)
» 91% rate the quality of our digital provision
(software, hardware, learning environment)
as good or above (Q13)
» 73% agree we support them to use their
own digital devices (Q9a)
» 88% can access reliable WIFI whenever
they need it (Q7)
Summaryofkeymetrics
91%
73%
88%
75%
36%
59%
Quality of
digital
provision
Own device
support
Reliable
WIFI
Quality of
digital
teaching…
Preparation
for digital
workplace
Up-to-date
software

35. Headline findings 2018
»Example of a digital tool/app
they find useful for learning
»Facebook much less
prominent than in 2017
»Google appears in a variety
of forms

36. Institutional digital environment
» Students were asked what one thing we
should do to improve their experience of
digital teaching and learning (Q11)
» This was a free text question, which we
analysed for themes
Key themes:
» More skills training and support for
students (22%)
» More digital skills training for staff (26%)
» Lecture capture (9%)
» Library resources (8%)

37. »How do the findings support a better student experience?
»How valuable is the tracker in supporting this?
»How valuable is student engagement in the process?
Student view

38. » Simplified framework
» Consistent
terminology and icons
» Continued focus on
staff CPD
» Innovation funding to
support staff
» Student Fellows
projects and new
short projects
What’s next?
ICT Proficiency
Digital Research
Creative Production
Participation
Development
Digital Wellbeing

39. What’s next?
More skills training and
support for students
» Expanded
» #techmeets with
Students Union
» Networking with
‘digichamp’
students at other
unis using Canvas

40. What’s next?
»Firm applicants added to
online course, which
includes digital capability
content to access pre-arrival
More skills training and
support for students

41. »Curriculum Design
process – building on
other models with
digital capability lens
and specific TESTA
linkage
»Students engaged as
part of process
Embedding digital capabilities in the curriculum
What’s next?
http://repository.jisc.ac.uk/6728/1/Learning_Design_Family_Tree_i2.pdf

42. » Series of tips for digital
capabilities in the workplace,
informed by employer input
Preparing students for
the digital workplace
What’s next?

43. » Rollout of Sonocent Audio
Notetaker institution wide
for 18/19
» This enables students to
record audio in conjunction
with powerpoint and their
own notes
» Also being piloted for
lecturer-led recordings
Student demand for lecture
capture and assistive tech
What’s next?

44. Except where otherwise noted, this work is licensed under CC-BY-NC-ND.
Head of technology enhanced learning and
digital literacies
Thank you
Sam Jenkins, University of Winchester
Natalie Norton, University of Winchester
Natalie.Norton@winchester.ac.uk

45. Group discussions – on your tables
» Consider your current context and
practice, and the examples that you
have heard about today…
› Identify at least one takeaway /
action on how you might better
engage your students’ in digital
developments
» Share your feedback
› http://bit.ly/NITracker
» How could the digital experience
insights make
a difference…?
» At your university/college:
› To students?
› To teaching staff?
› To organisational strategies and
investments?
› What are the risks
and barriers?

46. What one thing can you do to better gather your
students’ digital expectations and experiences of
technology and involve them in digital
developments?

47. Follow our developments
» Report of 2017 Tracker findings:
http://bit.ly/jisctracker17
» Summary of 2017 Tracker findings:
http://bit.ly/tracker17brief
» Tracker blog:
https://digitalstudent.jiscinvolve.org
» Follow #digitalstudent and @jisc
» Change agents’ network supporting
student staff partnerships
http://can.jiscinvolve.org
» Change agents’ network mailing list
jiscmail.ac.uk/CAN
» As of September 2018, this project will
transition to a full service. If you would
like to enquire about how to purchase
this optional service, or to be kept up
to date on progress, please register
your interest by filling out our form:
» http://bit.ly/2sDloA9

48. Except where otherwise noted, this work is licensed under CC-BY-NC-ND.
Ruth Drysdale
Senior co-design manager
Ruth.drysdale@jisc.ac.uk
Thankyou