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Engaging students by closing the feedback loop

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Anish Bagga presented the findings, best practices,and potential consequences of an ineffective feedback system and how Unitu has discovered a great way to close the feedback loop. Delivered at the Learning and teaching practice experts group on 22 April 2015

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Engaging students by closing the feedback loop

  1. 1. Engaging students by closing the feedback loop www.unitu.co.uk BY ANISH BAGGA
  2. 2. ?
  3. 3. What does ‘closing the feedback loop’ mean? Why has it become so important?
  4. 4. Students provide feedback. Staff show students how they’ve acted on it. Closing the feedback loop
  5. 5. …devise effective ways of communicating to students when and where their feedback has been acted upon…This is often referred to as 'closing the feedback loop’. “ ”QAA, Chapter B5: Student Engagement
  6. 6. ✓ Students must be able to raise issues that are important to them; ✓ There must be an assessment of what is important as well as satisfactory; ✓ There must be an explicit action cycle with clear structures for delegating responsibility for change and for providing feedback on action to students. Lecky & Neill (2012) - Quantify quality: The importance of student feedback
  7. 7. Rowley (1995) - “Student feedback: a shaky foundation for quality assurance.” Gathering relevant, representative and useful student opinion is a necessary part of the quality assurance process. “ ”
  9. 9. CLOSING THE FEEDBACK LOOP IS RARE Harvey (1999) - “The sense in satisfaction.” “ ”
  10. 10. Powney (1998) - “Closing the Loop: The impact of student feedback on students’ subsequent learning.” “ ” There is a degree of cynicism among students as they rarely get any information about the consequences of feedback and this, in turn, can contribute to the difficulty of getting students to engage in the process of quality assurance.
  11. 11. How does your institution close the feedback loop? What challenges are you facing?
  12. 12. Electing more student reps Hacking their own solutions Creating more surveys Hiring more specialist staff
  13. 13. SURVEYS
  14. 14. SRS
  16. 16. How can we overcome these challenges?
  17. 17. Dept. X Dept.Y Faculty University Wide Dept. X Dept.Y Faculty TIMELY. RELEVANT. PERSONAL. CONTINOUS. INFORMATIVE
  18. 18. Students and staff collectively raise and resolve issues in real time.
  19. 19. Students can give feedback and raise issues at any time.
  20. 20. Reps can provide representative and unbiased feedback to staff.
  21. 21. Staff can instantly show students how they’ve acted on their issues.
  22. 22. Management can benchmark student satisfaction across departments at any time during the academic year. BETA
  23. 23. Student engagement The environment Representational structures Training and ongoing support Informed conversations Valuing the student contribution Monitoring, review and continuous improvement
  24. 24. Engaging students by closing the feedback loop (Case studies)
  25. 25. Students provides feedback Students engage with feedback Staff act on feedback
  26. 26. Student Engagement
  27. 27. Thank you anish@unitu.co.uk