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Service Portfolio


                                                          Service Catalogue


                   Service Pipeline



                                Continual
                                Improvement

                                                                   3rd party
                                                                   catalogue
   MARKET SPACES
                           Design



                                      Transition                               Retired
                                                           Operation           Services
Service Concepts


       CUSTOMERS




                                        RESOURCES
MARKET SPACES
MARKET SPACES




  CUSTOMERS
MARKET SPACES




Service Concepts


       CUSTOMERS
MARKET SPACES
                   Design




Service Concepts


       CUSTOMERS
MARKET SPACES
                   Design



                            Transition
                                         Operation
Service Concepts


       CUSTOMERS
Continual
                       Improvement

                                              3rd party
                                              catalogue
   MARKET SPACES
                   Design



                            Transition
                                         Operation
Service Concepts


       CUSTOMERS
Continual
                       Improvement

                                              3rd party
                                              catalogue
   MARKET SPACES
                   Design



                            Transition                    Retired
                                         Operation        Services
Service Concepts


       CUSTOMERS
Service Portfolio


                                                          Service Catalogue


                   Service Pipeline



                                Continual
                                Improvement

                                                                   3rd party
                                                                   catalogue
   MARKET SPACES
                           Design



                                      Transition                               Retired
                                                           Operation           Services
Service Concepts


       CUSTOMERS
Service Portfolio


                                                          Service Catalogue


                   Service Pipeline



                                Continual
                                Improvement

                                                                   3rd party
                                                                   catalogue
   MARKET SPACES
                           Design



                                      Transition                               Retired
                                                           Operation           Services
Service Concepts


       CUSTOMERS




                                        RESOURCES
Service Portfolio


                                                          Service Catalogue


                   Service Pipeline



                                Continual
                                Improvement

                                                                   3rd party
                                                                   catalogue
   MARKET SPACES
                           Design



                                      Transition                                            Retired
                                                           Operation                        Services
Service Concepts


       CUSTOMERS




                                                                                                  Resources
                                                     Resources          Return on Assets          Released
                                                     Engaged            Earned from
                                                                        Service Operation

                                        RESOURCES

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ITIL3 Service Portfolio

  • 1. Service Portfolio Service Catalogue Service Pipeline Continual Improvement 3rd party catalogue MARKET SPACES Design Transition Retired Operation Services Service Concepts CUSTOMERS RESOURCES
  • 3. MARKET SPACES CUSTOMERS
  • 5. MARKET SPACES Design Service Concepts CUSTOMERS
  • 6. MARKET SPACES Design Transition Operation Service Concepts CUSTOMERS
  • 7. Continual Improvement 3rd party catalogue MARKET SPACES Design Transition Operation Service Concepts CUSTOMERS
  • 8. Continual Improvement 3rd party catalogue MARKET SPACES Design Transition Retired Operation Services Service Concepts CUSTOMERS
  • 9. Service Portfolio Service Catalogue Service Pipeline Continual Improvement 3rd party catalogue MARKET SPACES Design Transition Retired Operation Services Service Concepts CUSTOMERS
  • 10. Service Portfolio Service Catalogue Service Pipeline Continual Improvement 3rd party catalogue MARKET SPACES Design Transition Retired Operation Services Service Concepts CUSTOMERS RESOURCES
  • 11. Service Portfolio Service Catalogue Service Pipeline Continual Improvement 3rd party catalogue MARKET SPACES Design Transition Retired Operation Services Service Concepts CUSTOMERS Resources Resources Return on Assets Released Engaged Earned from Service Operation RESOURCES