1. HP and e-Government
Public value of e-Government and
citizen centric transformation
Roxana Popescu
April 24, 2012
1 ©2009
©2010 HP Confidential

2. MAJOR GOVERNMENT TRENDS
– Growing pressure to do more, and provide better and a broader
range of services, at either the same or reduced levels of funding
– A growing necessity to integrate Information and Communications
Technology (ICT) into mainstream attempts to modernize public
services and to manage the noticeable difficulty in doing so
– A lack of publicly available and policy-relevant evidence on what
ICT investments have delivered to date by way of added value to the
public sector
2 ©2010 HP Confidential

3. PUBLIC VALUE OF GOVERNMENTS
The value created by government through administrative services,
laws, regulation and other actions
resulting in
High quality pubic services, delivered with efficiency, by trusted
institutions in the pursuit of improved socioeconomic outcomes
for everyone
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4. E-GOVERNMENT IN ESSENCE
Major transformation of the public administration, supported by technology
Affects all public authorities
and private bodies
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5. HP PUBLIC VALUE FRAMEWORK
Identifies drivers of value creation and establishes a set of indicators that can be used to
design, implement and measure value based government systems and services
Public value
Quality
Efficiency Trust Outcomes
services
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6. QUALITY OF SERVICES
Accessibility Various channels to access government services
Available information Quality and quantity of information about government
services and easiness to find
Attitude of staff % of positive survey responses to “staff friendliness”
Speed of service Benchmark of average and maximum time to deliver a
specific services
Choice Citizens have choices for how, when and what to request
from governments
Importance of service Rate of use and positive feedback on the delivery of a
6 ©2010 HP Confidential
specific service

7. EFFICIENCY GAINS
Reduces administrative Reduction of funding and direct staff required for same output
process cost
Improved public Reduced cost of public procurement – products and services
procurement
Increased productive Reduced % of professional time spent dealing with
time of staff administrative tasks
Satisfied and well % of positive survey responses to “quality of work life”
motivated staff
Reduced back office Shift % of back office costs to front office and improvement of
costs services
7 ©2010 HP Confidential

8. TRUST IN GOVERNMENTS
Security of Personal Number of security breaches
Information
Protections for Individual Number of cases that individual privacy was compromised
Privacy
Freedom of Information Speed and quality of response to requests for information
Citizen Participation in Number of channels available to citizens that can be used
Democratic Process for taking part in the political processes
Acceptance of % of positive survey responses that “believe in public
government actions bodies”
Transparent and How easy citizens can access information on the
accountable government government activities
8 ©2010 HP Confidential

9. SOCIOECONOMIC OUTCOMES
Quality Services Improved indicators in key service areas
Efficiency, additional Number of additional front line servants made available via
resources to front line efficiency gains
High Levels of Trust in % of positive survey responses that support trust in public
Authorities administration
Changed Citizen % of positive survey responses that state improved quality of
Behavior - healthier life because of high quality public services
lifestyle
Successful Businesses Improved business environment to support economic
development
9 ©2010 HP Confidential

10. HP PUBLIC VALUE FRAMEWORK BENEFITS
– Challenge and overcome the simplistic notion that e-Government merely
represents putting public services online
– Resolve critical issues with ICT resource allocation and buy-in from
citizens, businesses and government staff
– Constitutes “value for money” in the public sector assessments of the
wider public value which might be delivered from any particular
procurement or investment
10 ©2010 HP Confidential

11. HP E-GOV FRAMEWORK
ID and access
Citizen portal Business portal Mobile
Single Government call
Applications Regional portal point of service centre
Government interface
Document Management/Workflow Govt. employee portal
Web services data exchange
Ministry interface
Department
interface
Region
interface
Common services interface
Authentic
Department Dept. Region Secure Govmnt Govmnt
GIS and
interface systems systems email structure directory
Authoriz.
Dept. Ministry Payment Search SmartCrd Citizens Business Property
systems systems gateway tool PKI database database database
11 ©2010 HP Confidential

12. HP E-GOV COMPONENTS
– Interoperability platform
– Public services
– Internal government services
– Public and government registries
– Common eGov infrastructure services
– Internal document and process management
– Information exchange and cross-border services
12 ©2010 HP Confidential

13. SHARED GOVERNMENT SERVICES
Traditional objectives
Cost efficiency Improvement in Optimization of
customer service administrative
processes
Trough consolidation of common government services by a
specialized agency or service delivery center
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14. HP Education
On-the-job
– Find the right mix of methods and
media to accommodate the needs of
the students and the organization. Books E-learning
– Make sure that the people get the right
knowledge at the right point in time.
– Combine the benefits of technology
based learning and traditional training.
– Focus on practical experience and
transfer of the knowledge to the real
working environment.
– Informal learning supports formal Classroom Games
training and ensures sustainability and
transfer
Virtual Lab
14 ©2010 HP Confidential

15. TOWARD CITIZEN–CENTRIC GOVERNMENT
– Long term e-Government strategy and focus on Public
value
– Holistic approach in combination with quick tangible
results
– Reduced costs and increased efficiency trough process
optimization
– Shared services as a transformation engine
15 ©2010 HP Confidential

16. Thank you
16 ©2009
©2010 HP Confidential

17. Back-up
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©2010 HP Confidential

18. SHARED GOVERNMENT SERVICES
Holistic view of shared services
Create value Foster Introduce new
Mitigate
focused culture innovation and technologies
operational
of “buyer of operational and business
workforce risks
services” excellence models
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19. MAXIMIZING SHARED SERVICES VALUE
Implementation models
– Service centered shared services center
– Citizen centric shared services center
– Layered shared services center
– Common technology strategy
19 ©2010 HP Confidential