Organização/Local de trabalho

Localização

Cargo

Setor

Technology / Software / Internet

Sobre

- Career developed along 20 years of experience in IT and consultancy working for important national and multinational companies as Itaú Seguros, Mitsucon e Value Team  Deep knowledge of CRM processes either analytical, operational or collaborative, and its applications such as Customer Care, Help Desk, Sales Force Automation, e-Business, Campaign Management and Personalization  Broad know-how and experience in products, services and processes related to Contact Centers, including technological platform and solutions as well as workforce management and customer services processes  Strong ability in customers' business processes understanding and analysis, resulting in cre...