
Organização/Local de trabalho
L3 CRMLocalização
São Paulo Area, Brazil BrazilCargo
Support ManagerSetor
Technology / Software / Internet
Sobre
- Career developed along 20 years of experience in IT and consultancy working for important national and multinational companies as Itaú Seguros, Mitsucon e Value Team Deep knowledge of CRM processes either analytical, operational or collaborative, and its applications such as Customer Care, Help Desk, Sales Force Automation, e-Business, Campaign Management and Personalization Broad know-how and experience in products, services and processes related to Contact Centers, including technological platform and solutions as well as workforce management and customer services processes Strong ability in customers' business processes understanding and analysis, resulting in cre...