Within the framework of its digital transformation, Airbus is using Celonis software to gain a better understanding of its processes to maximize improvement. In this session we will discuss how our ERP Solution Center is organized to answer all the organization’s business needs for process mining. We will also provide you with an overview of business area uses for Celonis at Airbus and provide a concrete use case of process improvement at the operation level. Presenters: Mr. Gildas Lavergne, Head of ERP Solution Center Technologies, Airbus Ms. Xiaowei Jiang, Product Owner of Process Mining Solutions, Airbus

1. Process mining
ERP Solution Center – Technology
Celosphere
Gildas Lavergne
Xiaowei Jiang
April 2019

2. Process mining footprint @Airbus
Airbus
Procurement
Operations
Procure to Pay
Logistic
FAL Briefcase flow
Flow metrics
Finance
C2C
Controlling
Account Payable
Quality
Non conformity
Metrology
Sales
Document mgt.
Spares
IT
Semaphore
ChaRM

3. Predict
Process prediction
• Tanks to machine learning, define mechanism and that could lead to predict process
• Make analysis to study potential impact of improvement scenarios
Methodology
Process compliance & improvement
• Compliance analysis (difference between theoretical process and reality)
• Find potential improvement
• Define improvement plan and follow-up
Improve
Analyse
Process analysis & optimization
• Create/Update analysis according to context
• Add missing steps and adjust data model
• Make the process owner / data analyst autonomous as much as possible
Discover
Process discovery & mapping
• Understand process
• Create, reuse or adapt data model
1 workshop
1 to 4 hours
1 to 3 WS
Depending the
number of use
cases and analysis
Follow-up
Each business
should determine
the better WoW
Data
scientist
Data
analyst
Viewer

4. Distributed organization Data
scientist
Data
analyst
Viewer
Business HO
• Go in the detail of
the analysis and
follow action-plan
and indicators
Business Team
• Go in the detail of
the analysis and
follow action-plan
and indicators
Business Analyst
• Go in the detail of
the analysis and
follow action-plan
and indicators
Business process owner
• Define use cases that make sense for process mining
• Compute business cases and potential return on investment
• Maintenance of analysis
ERP Solution Center
• Creation and maintenance of data model
• Run methodology to achieve creation of analysis
• Creation of the firsts analysis
• Give expertise and support on any data analyst topic
Autonomous
business
To allow quick enabler at
process level
Centralized technical
expertise
To allow reusability and
accelerate new analysis
Dissemination
To improve day to day activities
at every level and follow
process improvements

5. LIVE DEMO
BRIEFCASE FLOW MANAGEMENT

6. LIVE DEMO
USER MANAGEMENT

7. Business feedbacks
“ Celonis is magic! ”
“ We can now see processes
from all our data sources ”
“ My new process has been
deployed thanks to process
mining ”
“ I have now a clear picture of
all my tracking flow ”
“ I reduced to near to zero
issues in my suitcase supply
chain ”
“ I have optimized the work of
my milk-runner: automatic
preparation, less move ”

8. Next steps
Machine learning We are exploring the “Machine learning” ability in Celonis. This new functionality will
help customers to perform process prediction analysis.
Community
The Process Mining Community will provide visibility on all topics with all
stakeholders.
New features by
Celonis
Celonis provides continuously new features to improve the performance of the tool,
such as Pivot table in Celonis and Partial loading, etc. We are going to keep our
customer up to date to the latest version of Celonis.
Support model
Keep the same level of reactivity. We’ll be the most reactive possible to better support
our users.

9. Process Mining Hackathon with business cross-functional teams
• To check conformity
• Highlight dysfunctions
• Build KPI and KPPI
• Propose concrete improvement
solutions
1 Fuzzy Process
2 WINNERS
• Share results
• Jury decision:
best design and the best content
6 TEAMS
28 miners,
6 cross-functional teams
3 Airbus Domains,
4 Nationalities
3 Celonis consultants
Many exchanges and
new ideas
6 new analysis produced
2 Winners:
best content and design
. . .

10. Return on Experience - Hackathon
“Great event to share knowledge / experiences.
Also great platform to teach each other tips &
tricks & FUN! Great time”
“Impressed to have a complete dashboard at the
end of the day”
“Great to have lots of geeks in the same room.
Loved it”
“Organize sessions with other Celonis end
users of different dashboards and Celonis
designers / architects in order to give /
Share ideas of dashboards, views and tips
for creation”
“Show professionalexample of analysis”

11. Return on Experience
What went well
 Facility of usage of the tool, at every level
 User Friendly
 Training fromCelonis
 Connection to our multipledata sources systems
 Recognition of the business
 Qualityof analysis produced
 Facility and fastness of implementation
What could be improved
 Support of process improvement
 Difficulties to have a ROI (on pure Celonis usage)
 Have a use case to share with business, at least
for the first usage
 Product roadmap and SAP versionreleased

12. Thank you
&
Questions?