Enviar pesquisa
Carregar
Time After Time: Creating Reliable Administrative Methods Process (RAMP)
•
1 gostou
•
598 visualizações
Beckie Layton
Seguir
Apresentações e oratória
Tecnologia
Negócios
Denunciar
Compartilhar
Denunciar
Compartilhar
1 de 20
Baixar agora
Baixar para ler offline
Recomendados
0916 resume
0916 resume
Bob Vandenberg
EPA Presentation - Andy Smith
EPA Presentation - Andy Smith
Andy Smith
Compliance watcher A legal compliance tool
Compliance watcher A legal compliance tool
karisma hirapara
ACONEX-workflow System
ACONEX-workflow System
Jack Tan Kiah Kee
Agile and Auditors
Agile and Auditors
VersionOne
Outsourcing And Cloud Computing
Outsourcing And Cloud Computing
Alan McSweeney
O'Neill Jamie Resume 2016
O'Neill Jamie Resume 2016
Jamie O'Neill
Internal qms audits
Internal qms audits
cye001
Recomendados
0916 resume
0916 resume
Bob Vandenberg
EPA Presentation - Andy Smith
EPA Presentation - Andy Smith
Andy Smith
Compliance watcher A legal compliance tool
Compliance watcher A legal compliance tool
karisma hirapara
ACONEX-workflow System
ACONEX-workflow System
Jack Tan Kiah Kee
Agile and Auditors
Agile and Auditors
VersionOne
Outsourcing And Cloud Computing
Outsourcing And Cloud Computing
Alan McSweeney
O'Neill Jamie Resume 2016
O'Neill Jamie Resume 2016
Jamie O'Neill
Internal qms audits
Internal qms audits
cye001
SUCCESS STORY: Reducing Cost Center Addition Lead Time by 40%
SUCCESS STORY: Reducing Cost Center Addition Lead Time by 40%
GoLeanSixSigma.com
How Developers and Quality Engineer Collaborate at Salesforce
How Developers and Quality Engineer Collaborate at Salesforce
Salesforce Engineering
Mike Palladino: Making Agile Easier - Coaching the Support Organizations on A...
Mike Palladino: Making Agile Easier - Coaching the Support Organizations on A...
Lviv Startup Club
How to improve RFI management across your projects
How to improve RFI management across your projects
Aconex
Becoming world class, Lyssa Edwards, CGI
Becoming world class, Lyssa Edwards, CGI
Service Desk Institute
Successful change - good culture and governance matter Conference - Joanne Br...
Successful change - good culture and governance matter Conference - Joanne Br...
Association for Project Management
Successful change - good culture and governance matter Conference - Adrian Py...
Successful change - good culture and governance matter Conference - Adrian Py...
Association for Project Management
SDC Case Study: NBC Universal, Toby Leaver
SDC Case Study: NBC Universal, Toby Leaver
Service Desk Institute
Agile Process Audit
Agile Process Audit
Xebia IT Architects
Document management 101 may 2013
Document management 101 may 2013
John Cachat
Achieve competitive advantage through innovative process management
Achieve competitive advantage through innovative process management
Aconex
Governance Center for SharePoint - Sept09-2
Governance Center for SharePoint - Sept09-2
Anders Skjønaa
Aligning strategies with operations
Aligning strategies with operations
Norma Simons
Adaptive Insights Enterprise Customer Success
Adaptive Insights Enterprise Customer Success
Adaptive Insights
eCIO PPT Plan of Action for a Systems Integrations (SAP) Project
eCIO PPT Plan of Action for a Systems Integrations (SAP) Project
David Niles
Engineering Change Management - Overview and Best Practices
Engineering Change Management - Overview and Best Practices
Shobhit Singhal
Effective Compliance Programs
Effective Compliance Programs
dnewcomb
How To Use PMO Intake Processes To Manage Your Project Portfolio
How To Use PMO Intake Processes To Manage Your Project Portfolio
Don Clarke, PMP, CSM, CSP
Ms project training ver 01
Ms project training ver 01
Isidro Sid Calayag
Dealing with Auditors: Helping Them Understand Agile
Dealing with Auditors: Helping Them Understand Agile
TechWell
FG Gardiner New Simcoe Ramp - display boards
FG Gardiner New Simcoe Ramp - display boards
Toronto Public Consultation Unit
Hot & Sexy Naila Nayem | You can't Believe She is a Bangladeshi Ramp Model
Hot & Sexy Naila Nayem | You can't Believe She is a Bangladeshi Ramp Model
Celebrities BD
Mais conteúdo relacionado
Mais procurados
SUCCESS STORY: Reducing Cost Center Addition Lead Time by 40%
SUCCESS STORY: Reducing Cost Center Addition Lead Time by 40%
GoLeanSixSigma.com
How Developers and Quality Engineer Collaborate at Salesforce
How Developers and Quality Engineer Collaborate at Salesforce
Salesforce Engineering
Mike Palladino: Making Agile Easier - Coaching the Support Organizations on A...
Mike Palladino: Making Agile Easier - Coaching the Support Organizations on A...
Lviv Startup Club
How to improve RFI management across your projects
How to improve RFI management across your projects
Aconex
Becoming world class, Lyssa Edwards, CGI
Becoming world class, Lyssa Edwards, CGI
Service Desk Institute
Successful change - good culture and governance matter Conference - Joanne Br...
Successful change - good culture and governance matter Conference - Joanne Br...
Association for Project Management
Successful change - good culture and governance matter Conference - Adrian Py...
Successful change - good culture and governance matter Conference - Adrian Py...
Association for Project Management
SDC Case Study: NBC Universal, Toby Leaver
SDC Case Study: NBC Universal, Toby Leaver
Service Desk Institute
Agile Process Audit
Agile Process Audit
Xebia IT Architects
Document management 101 may 2013
Document management 101 may 2013
John Cachat
Achieve competitive advantage through innovative process management
Achieve competitive advantage through innovative process management
Aconex
Governance Center for SharePoint - Sept09-2
Governance Center for SharePoint - Sept09-2
Anders Skjønaa
Aligning strategies with operations
Aligning strategies with operations
Norma Simons
Adaptive Insights Enterprise Customer Success
Adaptive Insights Enterprise Customer Success
Adaptive Insights
eCIO PPT Plan of Action for a Systems Integrations (SAP) Project
eCIO PPT Plan of Action for a Systems Integrations (SAP) Project
David Niles
Engineering Change Management - Overview and Best Practices
Engineering Change Management - Overview and Best Practices
Shobhit Singhal
Effective Compliance Programs
Effective Compliance Programs
dnewcomb
How To Use PMO Intake Processes To Manage Your Project Portfolio
How To Use PMO Intake Processes To Manage Your Project Portfolio
Don Clarke, PMP, CSM, CSP
Ms project training ver 01
Ms project training ver 01
Isidro Sid Calayag
Dealing with Auditors: Helping Them Understand Agile
Dealing with Auditors: Helping Them Understand Agile
TechWell
Mais procurados
(20)
SUCCESS STORY: Reducing Cost Center Addition Lead Time by 40%
SUCCESS STORY: Reducing Cost Center Addition Lead Time by 40%
How Developers and Quality Engineer Collaborate at Salesforce
How Developers and Quality Engineer Collaborate at Salesforce
Mike Palladino: Making Agile Easier - Coaching the Support Organizations on A...
Mike Palladino: Making Agile Easier - Coaching the Support Organizations on A...
How to improve RFI management across your projects
How to improve RFI management across your projects
Becoming world class, Lyssa Edwards, CGI
Becoming world class, Lyssa Edwards, CGI
Successful change - good culture and governance matter Conference - Joanne Br...
Successful change - good culture and governance matter Conference - Joanne Br...
Successful change - good culture and governance matter Conference - Adrian Py...
Successful change - good culture and governance matter Conference - Adrian Py...
SDC Case Study: NBC Universal, Toby Leaver
SDC Case Study: NBC Universal, Toby Leaver
Agile Process Audit
Agile Process Audit
Document management 101 may 2013
Document management 101 may 2013
Achieve competitive advantage through innovative process management
Achieve competitive advantage through innovative process management
Governance Center for SharePoint - Sept09-2
Governance Center for SharePoint - Sept09-2
Aligning strategies with operations
Aligning strategies with operations
Adaptive Insights Enterprise Customer Success
Adaptive Insights Enterprise Customer Success
eCIO PPT Plan of Action for a Systems Integrations (SAP) Project
eCIO PPT Plan of Action for a Systems Integrations (SAP) Project
Engineering Change Management - Overview and Best Practices
Engineering Change Management - Overview and Best Practices
Effective Compliance Programs
Effective Compliance Programs
How To Use PMO Intake Processes To Manage Your Project Portfolio
How To Use PMO Intake Processes To Manage Your Project Portfolio
Ms project training ver 01
Ms project training ver 01
Dealing with Auditors: Helping Them Understand Agile
Dealing with Auditors: Helping Them Understand Agile
Destaque
FG Gardiner New Simcoe Ramp - display boards
FG Gardiner New Simcoe Ramp - display boards
Toronto Public Consultation Unit
Hot & Sexy Naila Nayem | You can't Believe She is a Bangladeshi Ramp Model
Hot & Sexy Naila Nayem | You can't Believe She is a Bangladeshi Ramp Model
Celebrities BD
Structure and Metadata: Shortening the On-Ramp to Linked Data
Structure and Metadata: Shortening the On-Ramp to Linked Data
Design for Context
Fuse Service Works Design Time Governance and S-RAMP
Fuse Service Works Design Time Governance and S-RAMP
Kenneth Peeples
Case Study: Knowledge Sourcing in Daimler-Benz
Case Study: Knowledge Sourcing in Daimler-Benz
tntresor
Top 10 ramp interview questions with answers
Top 10 ramp interview questions with answers
abbiewilson000
R&R Gage Analysis
R&R Gage Analysis
Tripticon
Ramp safety
Ramp safety
mahchu12
Ramp safety officer
Ramp safety officer
Ad Suryana
How to Survive a Ramp Check: Aircraft Operator Maintenance Responsibilities
How to Survive a Ramp Check: Aircraft Operator Maintenance Responsibilities
FAA Safety Team Central Florida
Chromium ppt
Chromium ppt
Kundan samal
Cycle krebs chaine respiratoire
Cycle krebs chaine respiratoire
Medoumar Alagude
Alternativas Evolucion Para Forms Report
Alternativas Evolucion Para Forms Report
aitorvasco
Operação lava jato denúncias contra oas
Operação lava jato denúncias contra oas
José Ripardo
Oas leydy.mafe
Oas leydy.mafe
mafetosc4no
Corrosion
Corrosion
Abhijit Panchmatiya
Alternativas evolución para Forms Reports
Alternativas evolución para Forms Reports
avanttic Consultoría Tecnológica
Evaluacion de objetos de aprendizaje
Evaluacion de objetos de aprendizaje
Grial - University of Salamanca
40 cfr 261.4(b)(6) The RCRA Exclusion From Hazardous Waste for Trivalent Chro...
40 cfr 261.4(b)(6) The RCRA Exclusion From Hazardous Waste for Trivalent Chro...
Daniels Training Services
Removal of chromium
Removal of chromium
Amr Elshikh
Destaque
(20)
FG Gardiner New Simcoe Ramp - display boards
FG Gardiner New Simcoe Ramp - display boards
Hot & Sexy Naila Nayem | You can't Believe She is a Bangladeshi Ramp Model
Hot & Sexy Naila Nayem | You can't Believe She is a Bangladeshi Ramp Model
Structure and Metadata: Shortening the On-Ramp to Linked Data
Structure and Metadata: Shortening the On-Ramp to Linked Data
Fuse Service Works Design Time Governance and S-RAMP
Fuse Service Works Design Time Governance and S-RAMP
Case Study: Knowledge Sourcing in Daimler-Benz
Case Study: Knowledge Sourcing in Daimler-Benz
Top 10 ramp interview questions with answers
Top 10 ramp interview questions with answers
R&R Gage Analysis
R&R Gage Analysis
Ramp safety
Ramp safety
Ramp safety officer
Ramp safety officer
How to Survive a Ramp Check: Aircraft Operator Maintenance Responsibilities
How to Survive a Ramp Check: Aircraft Operator Maintenance Responsibilities
Chromium ppt
Chromium ppt
Cycle krebs chaine respiratoire
Cycle krebs chaine respiratoire
Alternativas Evolucion Para Forms Report
Alternativas Evolucion Para Forms Report
Operação lava jato denúncias contra oas
Operação lava jato denúncias contra oas
Oas leydy.mafe
Oas leydy.mafe
Corrosion
Corrosion
Alternativas evolución para Forms Reports
Alternativas evolución para Forms Reports
Evaluacion de objetos de aprendizaje
Evaluacion de objetos de aprendizaje
40 cfr 261.4(b)(6) The RCRA Exclusion From Hazardous Waste for Trivalent Chro...
40 cfr 261.4(b)(6) The RCRA Exclusion From Hazardous Waste for Trivalent Chro...
Removal of chromium
Removal of chromium
Semelhante a Time After Time: Creating Reliable Administrative Methods Process (RAMP)
1B project MS V2
1B project MS V2
Malcolm Sanders
Pm training day 2
Pm training day 2
Wasim Khalil PMP®,PRINCE2P®,ITIL®
Why Are We Still Talking About SharePoint Governance? presented by Anders Skj...
Why Are We Still Talking About SharePoint Governance? presented by Anders Skj...
European SharePoint Conference
Kristian Fischer - Put Test in the Driver's Seat
Kristian Fischer - Put Test in the Driver's Seat
TEST Huddle
From Rules to Decisions, Harvesting and Governance
From Rules to Decisions, Harvesting and Governance
Prolifics
vcfo Budgeting Basics Webinar
vcfo Budgeting Basics Webinar
vcfo
Role of the CFO in Selecting and Implementing Enterprise Solutions
Role of the CFO in Selecting and Implementing Enterprise Solutions
Proformative, Inc.
Implementing InfinityHR
Implementing InfinityHR
Infinity Software Solutions
Pride Procurement Lean
Pride Procurement Lean
Elm Valle
Mhs bpm conference- 04-11-2014
Mhs bpm conference- 04-11-2014
Brian D'Rosario
Hackett tradeshift webinar final
Hackett tradeshift webinar final
carrfraser
Tradeshift, Hackett Group & sharedserviceslink - P2P Webinar
Tradeshift, Hackett Group & sharedserviceslink - P2P Webinar
Tradeshift
GRCSG2014_Kumar_Lessons for ensuring_F2E [Compatibility Mode]
GRCSG2014_Kumar_Lessons for ensuring_F2E [Compatibility Mode]
Barun Kumar
FCB Partners Course Preview: Process Owners in Action
FCB Partners Course Preview: Process Owners in Action
FCBPartners
It32015 slides
It32015 slides
Jim Kaplan CIA CFE
How to Make Your Business More Agile
How to Make Your Business More Agile
Udemy for Business
Rovi Apttus CPQ
Rovi Apttus CPQ
William Francis
Vaibhav Kumar Resume
Vaibhav Kumar Resume
vaibhav kumar
7 Steps for Sustainable Adoption (SharePoint- and Project Server-based PMIS)
7 Steps for Sustainable Adoption (SharePoint- and Project Server-based PMIS)
Innovative-e
Dell Healthcare Services Grievance and Appeals Management
Dell Healthcare Services Grievance and Appeals Management
Dell Services
Semelhante a Time After Time: Creating Reliable Administrative Methods Process (RAMP)
(20)
1B project MS V2
1B project MS V2
Pm training day 2
Pm training day 2
Why Are We Still Talking About SharePoint Governance? presented by Anders Skj...
Why Are We Still Talking About SharePoint Governance? presented by Anders Skj...
Kristian Fischer - Put Test in the Driver's Seat
Kristian Fischer - Put Test in the Driver's Seat
From Rules to Decisions, Harvesting and Governance
From Rules to Decisions, Harvesting and Governance
vcfo Budgeting Basics Webinar
vcfo Budgeting Basics Webinar
Role of the CFO in Selecting and Implementing Enterprise Solutions
Role of the CFO in Selecting and Implementing Enterprise Solutions
Implementing InfinityHR
Implementing InfinityHR
Pride Procurement Lean
Pride Procurement Lean
Mhs bpm conference- 04-11-2014
Mhs bpm conference- 04-11-2014
Hackett tradeshift webinar final
Hackett tradeshift webinar final
Tradeshift, Hackett Group & sharedserviceslink - P2P Webinar
Tradeshift, Hackett Group & sharedserviceslink - P2P Webinar
GRCSG2014_Kumar_Lessons for ensuring_F2E [Compatibility Mode]
GRCSG2014_Kumar_Lessons for ensuring_F2E [Compatibility Mode]
FCB Partners Course Preview: Process Owners in Action
FCB Partners Course Preview: Process Owners in Action
It32015 slides
It32015 slides
How to Make Your Business More Agile
How to Make Your Business More Agile
Rovi Apttus CPQ
Rovi Apttus CPQ
Vaibhav Kumar Resume
Vaibhav Kumar Resume
7 Steps for Sustainable Adoption (SharePoint- and Project Server-based PMIS)
7 Steps for Sustainable Adoption (SharePoint- and Project Server-based PMIS)
Dell Healthcare Services Grievance and Appeals Management
Dell Healthcare Services Grievance and Appeals Management
Último
Thirunelveli call girls Tamil escorts 7877702510
Thirunelveli call girls Tamil escorts 7877702510
Vipesco
No Advance 8868886958 Chandigarh Call Girls , Indian Call Girls For Full Nigh...
No Advance 8868886958 Chandigarh Call Girls , Indian Call Girls For Full Nigh...
Sheetaleventcompany
Causes of poverty in France presentation.pptx
Causes of poverty in France presentation.pptx
CamilleBoulbin1
Report Writing Webinar Training
Report Writing Webinar Training
KylaCullinane
AWS Data Engineer Associate (DEA-C01) Exam Dumps 2024.pdf
AWS Data Engineer Associate (DEA-C01) Exam Dumps 2024.pdf
SkillCertProExams
Presentation on Engagement in Book Clubs
Presentation on Engagement in Book Clubs
samaasim06
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort Service
Delhi Call girls
lONG QUESTION ANSWER PAKISTAN STUDIES10.
lONG QUESTION ANSWER PAKISTAN STUDIES10.
lodhisaajjda
Aesthetic Colaba Mumbai Cst Call girls 📞 7738631006 Grant road Call Girls ❤️-...
Aesthetic Colaba Mumbai Cst Call girls 📞 7738631006 Grant road Call Girls ❤️-...
Pooja Nehwal
The workplace ecosystem of the future 24.4.2024 Fabritius_share ii.pdf
The workplace ecosystem of the future 24.4.2024 Fabritius_share ii.pdf
Senaatti-kiinteistöt
Dreaming Music Video Treatment _ Project & Portfolio III
Dreaming Music Video Treatment _ Project & Portfolio III
NhPhngng3
Bring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell C...
Bring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell C...
amilabibi1
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
raffaeleoman
BDSM⚡Call Girls in Sector 97 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 97 Noida Escorts >༒8448380779 Escort Service
Delhi Call girls
Uncommon Grace The Autobiography of Isaac Folorunso
Uncommon Grace The Autobiography of Isaac Folorunso
Kayode Fayemi
Introduction to Prompt Engineering (Focusing on ChatGPT)
Introduction to Prompt Engineering (Focusing on ChatGPT)
Chameera Dedduwage
ICT role in 21st century education and it's challenges.pdf
ICT role in 21st century education and it's challenges.pdf
Islamia university of Rahim Yar khan campus
Air breathing and respiratory adaptations in diver animals
Air breathing and respiratory adaptations in diver animals
aqsarehman5055
Busty Desi⚡Call Girls in Sector 51 Noida Escorts >༒8448380779 Escort Service-...
Busty Desi⚡Call Girls in Sector 51 Noida Escorts >༒8448380779 Escort Service-...
Delhi Call girls
My Presentation "In Your Hands" by Halle Bailey
My Presentation "In Your Hands" by Halle Bailey
hlharris
Último
(20)
Thirunelveli call girls Tamil escorts 7877702510
Thirunelveli call girls Tamil escorts 7877702510
No Advance 8868886958 Chandigarh Call Girls , Indian Call Girls For Full Nigh...
No Advance 8868886958 Chandigarh Call Girls , Indian Call Girls For Full Nigh...
Causes of poverty in France presentation.pptx
Causes of poverty in France presentation.pptx
Report Writing Webinar Training
Report Writing Webinar Training
AWS Data Engineer Associate (DEA-C01) Exam Dumps 2024.pdf
AWS Data Engineer Associate (DEA-C01) Exam Dumps 2024.pdf
Presentation on Engagement in Book Clubs
Presentation on Engagement in Book Clubs
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 93 Noida Escorts >༒8448380779 Escort Service
lONG QUESTION ANSWER PAKISTAN STUDIES10.
lONG QUESTION ANSWER PAKISTAN STUDIES10.
Aesthetic Colaba Mumbai Cst Call girls 📞 7738631006 Grant road Call Girls ❤️-...
Aesthetic Colaba Mumbai Cst Call girls 📞 7738631006 Grant road Call Girls ❤️-...
The workplace ecosystem of the future 24.4.2024 Fabritius_share ii.pdf
The workplace ecosystem of the future 24.4.2024 Fabritius_share ii.pdf
Dreaming Music Video Treatment _ Project & Portfolio III
Dreaming Music Video Treatment _ Project & Portfolio III
Bring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell C...
Bring back lost lover in USA, Canada ,Uk ,Australia ,London Lost Love Spell C...
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
Chiulli_Aurora_Oman_Raffaele_Beowulf.pptx
BDSM⚡Call Girls in Sector 97 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 97 Noida Escorts >༒8448380779 Escort Service
Uncommon Grace The Autobiography of Isaac Folorunso
Uncommon Grace The Autobiography of Isaac Folorunso
Introduction to Prompt Engineering (Focusing on ChatGPT)
Introduction to Prompt Engineering (Focusing on ChatGPT)
ICT role in 21st century education and it's challenges.pdf
ICT role in 21st century education and it's challenges.pdf
Air breathing and respiratory adaptations in diver animals
Air breathing and respiratory adaptations in diver animals
Busty Desi⚡Call Girls in Sector 51 Noida Escorts >༒8448380779 Escort Service-...
Busty Desi⚡Call Girls in Sector 51 Noida Escorts >༒8448380779 Escort Service-...
My Presentation "In Your Hands" by Halle Bailey
My Presentation "In Your Hands" by Halle Bailey
Time After Time: Creating Reliable Administrative Methods Process (RAMP)
1.
Time After Time Learning
the Skill of Creating Reliable Administrative Methods & Processes (RAMP) A Training and Guide for Administrative ProfessionalsBeckie Layton Administrative Consultant & Freelance Writer © Copyright 2014 Beckie Layton
2.
Reliable Administrative Methods &
Processes Objectives & Outcomes A. Understand just what a Reliable Method is B. Understand the purpose and importance of creating and maintaining reliable methods C. Learn the four requirements of a reliable method D. Learn the three primary components of a Reliable Administrative Method & Process Document (RAMP) E. Identify essential tools and fundamentals for creating your own standardized Reliable Methods © Copyright 2014 Beckie Layton
3.
Reliable Administrative Methods &
Processes Ø Reliable = Dependable in achievement, accuracy and honesty Ø Method = A procedure or technique, or way of doing something A Reliable Method is a step-by-step, standardized document used to explain a process, procedure or task and able to produce good results time after time. © Copyright 2014 Beckie Layton What is a Reliable Method?
4.
Reliable Administrative Methods &
Processes What is a Reliable Method? © Copyright 2014 Beckie Layton Admins have been charged with “creating and maintaining” Administrative Procedural Manuals for years. This is often written into job descriptions but rarely is anyone held accountable. Reasons why they are not held accountable: • They inherited an out-of-date manual • It was a conglomeration of multiple people’s work and perspective • There is no standardization • They were not trained using the manual and therefore no value was given to it from the start • Admins are extremely busy and the manual is the lowest project on their to-do list
5.
Reliable Administrative Methods &
Processes Purpose & Importance of Reliable Methods © Copyright 2014 Beckie Layton q To document standardized method for performing a process, procedure or task q To train new employees and other staff covering for another team member insuring consistency and increased productivity q To inform other processes and aid in the elimination of waste and disruption of flow
6.
Reliable Administrative Methods &
Processes Now more than ever the role of the administrative professional demands that admins not only possess specialized skills, but the ability to solve problems, eliminate waste, and contribute to strategic goals. Creating reliable structures, processes and resources is tantamount to your success. The RAMP tool is important because: • Creates a stable process which is easier to diagnose problems • Insures adherence to established policies and procedures • Eliminates duplication and waste • Allows for process improvement © Copyright 2014 Beckie Layton
7.
Reliable Administrative Methods &
Processes Four Requirements of a Reliable Method 1. Consciously developed and documented 2. Always followed by everyone performing the work 3. “Owned” by someone 4. Basis for improvement © Copyright 2014 Beckie Layton
8.
Reliable Administrative Methods &
Processes Example Blank RAMP Template © Copyright 2014 Beckie Layton Component 2 The Steps Component 1 Fundamentals Component 3 Miscellaneous } } } A
9.
Reliable Administrative Methods &
Processes Three Components › Component One: The Fundamentals • Name of process • Owner of Process • Version Date • Stakeholders (who else will have input on any part of the process) • Audit Date • Existing Policies & Procedures you must adhere to • Filing Label (1st letter of process) © Copyright 2014 Beckie Layton
10.
Reliable Administrative Methods &
Processes › Component Two: The Steps • This is literally the step-by-step description of the process: What, Who, When • Every step must be validated – do not include anything in this section that is not actionable › Component Three: Current Miscellaneous • Area for denoting unusual things that will occur once or twice, but not change the steps requiring version update • Area to denote more detailed information not needed in the steps, but still need-to- know © Copyright 2014 Beckie Layton
11.
Reliable Administrative Methods &
Processes Stakeholders › Most processes involve other people or departments › You will be listing their responsibilities in your step-by-step section, so they are a key component to validating the RAMP › You may find that your timelines are causing a problem for them, or that your manager has changes they want to implement © Copyright 2014 Beckie Layton
12.
Reliable Administrative Methods &
Processes Related Policies & Procedures › As you create your RAMP steps, you may find you have to comply with organizational policies or other department procedures › Noting them on the RAMP insures they are verified at time of audits or whenever they are updated by the organization © Copyright 2014 Beckie Layton
13.
Reliable Administrative Methods &
Processes Audit Date & Actions › Part of every process should be a built in “check” › Every RAMP should be audited annually regardless if a change in your process occurs or not › Update RAMP whenever there is a permanent change in process or fundamentals › When you audit your RAMPs, you are checking every aspect of the process › Verify steps with stakeholders and against current Policies & Procedures © Copyright 2014 Beckie Layton
14.
Reliable Administrative Methods &
Processes Tips & Tricks for Building Your Template › Agree on master template with all your peers – it is important you all agree to one format › Use tables for your steps and format them to expand no matter how much is written in each cell; and format header row to start on next page › Be careful you do not combine steps, no matter how small › Create Hard-Copy notebook as well as electronic Folder where anyone can locate them › Insert page number (e.g., 1 of 5) © Copyright 2014 Beckie Layton
15.
Reliable Administrative Methods &
Processes Validation © Copyright 2014 Beckie Layton ² Once you have completed a RAMP for any process, it must be validated ² At least two people unfamiliar with the process are asked to perform the steps ² Look for anything confusing or inaccurate – make changes accordingly ² All stakeholders should review as well before finalizing
16.
Reliable Administrative Methods &
Processes Example RAMP For Supply Sourcing © Copyright 2014 Beckie Layton
17.
Reliable Administrative Methods &
Processes Example – Page 2 RAMP For Supply Sourcing © Copyright 2014 Beckie Layton
18.
Reliable Administrative Methods &
Processes Supporting Tools and Documents q Scope: Defines limits of a process q Process Flow Diagram: A great visual but not a replacement for detailed written steps q Validation Documentation: Add to end of RAMP or create separate document where stakeholders can sign off © Copyright 2014 Beckie Layton
19.
Reliable Administrative Methods &
Processes Benefits of the RAMP ² Easy to update ² Errors become visible ² Decreases duplication and waste ² Everyone involved reviews the process ² Standardization eliminates deviation © Copyright 2014 Beckie Layton
20.
Reliable Administrative Methods &
Processes Beckie Layton is an Administrative Consultant and Freelance Writer with a foundation in the corporate world. As an experienced Administrative Professional with more than 20-years of experience at a world-class organization and as a small business owner, Beckie is adept in all aspects of office management, project management and process improvement. Please feel free to email your questions – Thank you! Web Site: beckielayton.com Email: info@beckielayton.com Seattle, Washington Beckie is available for speaking engagements, consulting, project collaboration and content contribution. © Copyright 2014 Beckie Layton
Baixar agora