Workshop presented at the #2012waic conference - Ghent, Belgium

1. Ai and the emergence of
Innovation-Inspired Positive Organization
Development
David Cooperrider and Lindsey Godwin
i

2. Trends in OD Today
Problem solving
Organizational Diagnoses
Root Causes of Failure
Needs Analyses
Threat Analyses

3. “At work, I have the
opportunity to do what I
do best every day.”
<20%

4. We are seeing a NEW path….
Organizational
Innovation
Organizational
Intervention

5. Fields
Informing
iPod
A
Time
for
Re-­‐thinking
Human
Organiza<on
and
Change
Strengths- Positive DESIGN Biomimicry &
Positive Social
based
Psychology
Organizational Sustainable
Constructionism
Management Scholarship THINKING Value Creation
Appreciative Inquiry and the New Model of Positive Change
Next Generation Action Research

6. IPOD
Formative Strands, Values, and Knowledge Base for a
New Model of Change
A Double Helix of:
Appreciation & Inquiry “AI” and Three Early OD Values
• Spirit of Inquiry
• Collaborative Creation Model of Change
• Positive Assumptions of Life
1. Elevate-and-Extend
2. Broaden-and-Build
3. Establish-and Eclipse
Innovation & Design
Thinking
(theory of change)
Appreciative…
Biomimicry &
Sustainable Value
Creation
…Inquiry &
Positive
Organizational Change
Scholarship
Positive Psychology
Strengths-Based Relational
Management Constructivism

9. Part 1: The Appreciative Mindset:
The Elevation of Strengths
1. The New OD
2. The Exponential
Inquiry Effect
3. Making it Work:
Bringing the
Language of
Strengths to Life

10. Part 2: The Multiplication Mindset:
Creating Configurations of Strengths
4. The Omnipresence of
Strengths
5. The Establish & Eclipse Theory
of Positive Change
6. Facilitating the Open Strengths
Organization
7. IPod’s Double Contribution to
Corporate Strategy
8. Harnessing the Magic of Macro

11. Part 3: The North Star: Positive
Institutions for the Spread of Strengths
9. Sustainable Value: Open-
Innovation Approach to
Sustainability
10. The Expanding Agenda for
IPOD Values, Theories and Many
Applications

12. The AI 4-D Model for
Strengths-based Change
Discovery
“What gives life?”
The best of what is.
Appreciating
Destiny Affirmative
Dream
“How to empower, “What might be?”
learn, and improvise?”
Sustaining
Topic Envisioning
Results/Impact
Design
“What should be –
the ideal?”
Co-constructing

13. What
is
Design?
“Designing
renders
visible
our
hopes
and
dreams,
it
is
the
first
signal
of
human
inten9ons.”
-­‐-­‐William
McDonough
13

14. The
Future
of
AI…
as
DESIGN
ing
Points
of
Departure:
1. Managing
as
Designing—What
Might
We
Learn
from
Architects,
Ar9sts,
Fashion
Designers,
IT
Designers,
Product
Designers,
etc.
2. Advances
in
Apprecia9ve
Inquiry
with
IDEO
—America’s
Top
Design
Firm
14

15. Let’s Look at World Class
Designing in Action
1. Nightline’s
Design
Challenge
to
IDEO
2.
Ai
Summit
With
Cleveland
-­‐-­‐700
people
designing
new
customer
prototypes
15

16. IDEO
Under
the
Nightline
Spotlight:
How
Does
Innova<on
Happen?

17. Learning From Designers
v Design
is
about
Legacy
leadership.
v It
is
a
way
of
knowing…Designers
see
and
observe
everything
from
the
perspec9ve
of
possibility…even
failure,
mistakes,
waste.
The
world
is
not
a
“problem-­‐to-­‐be-­‐solved”
but
an
invita9on
to
create
with
all
the
“crea9ve
materials”
v Designing
is
en9rely
collabora6ve—
with
one
difference.
It
always
starts
with
designing
something
of
value
“externally”
for
the
customer,
or
the
world
v Con9nued-­‐à
17

18. Learning
from
Designers
v Involves
both
liquid
and
crystal
states:
Crea9vity
unleashed
with
deadlines.
Rapid
prototypes
set
into
mo9on
and
refined
in
the
real
world.
v The
crea6vity
involved
—the
methods,
design
tools,
etc—
when
used
religiously
and
strategically
(not
sporadically)
creates
the
las6ng
pa<erns
or
culture
of
innova6on
and
collabora9on
that
companies
today
are
aching
for.
v Its
HOT…innova9on
is
in.
Its
FUN.
v It’s
the
future
of
strengths-­‐based
Change
—designing
products,
customer
experiences,
organiza9ons
18

19. • World-wide search new ways for
business to live in mutual benefit
with the earth’s ecosystems and
the world’s societies
• Public trust of best business
innovations for sustainable future
• Global dialogue about the role and
the future of business in society
• The Club of Rome Challenge

20. Recent
Nobel
Prize
Laureates
in
Economics
(leO)
&
Peace
(right):
How
About
a
Nobel
for
Business?
20

21. The
AI
4-­‐D
Model
Discovery
“What gives life?”
The best of what is.
• Observations &
Opportunities
Destiny
“How to empower, Our Design Opportunity Dream
learn, and improvise?” Nobel Prize Images of the
• Prototype Business Valued Future
Iterations
Design
“How might we?”
• Brainstormer
• Rapid Prototyping

22. The Perfect Brainstormer
“The best way to get a good idea is to generate lots of ideas”
--Linus Pauling
v Defer
Judgment:
Don’t
Dismiss
Any
Ideas
v Encourage
Wild
Ideas
v Build
and
Jump:
No
“Buts”
Only
“Ands”
v Go
For
Quan9ty
v Be
Visual
v One
Contribu9on
At
A
Time
22

23. Designing
Step
One:
Hold
A
“Brainstormer”
How might we..
Design a Business and Society Prize that grows to have as much or
more stature, respect, and impact than that of a Nobel?
v Who might it be named after?
v How might we surface 1,000’s of nominations and “leads” from all
over the world?
v What’s the exciting and impactful symbolism, identity? Image? Look?
v Kinds of public ceremony and worldwide honoring?
v How might we maximize awareness and accelerate global learning,
action, and new visions of business and society for the 21st century?
v How might we best use the internet—and old and new media?
v With Weatherhead’s Fowler Center as hub, what kind of alliance or set
of partnerships might we consider to give this global impact?
23

24. Rapid Prototyping
“All Life is an Experiment. The More Experiments You Make the Better”
–Ralph Waldo Emerson
Principles of rapid prototyping:
v Creates a tangible representation of your initiative idea:
Remember the Anita Roddick story.
v Make it visual: storyboard, diagram, model, role play,
chart, a mashup, bodystorming, etc.
v You can mock up anything: products, services, processes,
spaces, customer experiences, partnerships, prizes etc.
v Go fast, avoid paralysis – you can always revise
v No frills: don’t sweat looks or details
24

25.
Design
Part
Two
Rapid
Prototypes
(present
at
11:35
o’clock
—3-­‐4
minute
presentaon
of
prototypes)
A
visual
presenta9on
of
your
prototype:
v Vision
or
drawing;
v A
headline
news
story
in
New
York
Times
or
CNN;
v A
“bodystorm”
or
skit
to
show
us.
Note:
Where
possible
please
weave
in
examples
or
exemplars
from
companies
today.
25

26. The
Appreciable
World
is
So
Much
Larger
Than
Our
Normal,
Everyday
Appreciave
Knowing
Capacity…
If
we
did
all
the
things
we
are
capable
of
doing,
we
would
literally
astound
ourselves.
-­‐-­‐Thomas
Edison

27. Why
Teams
Beat
Individuals
v Variety
inspires
v Avalanche
of
energy
and
enthusiasm
v When
people
feel
special…they
will
perform
way
beyond
expecta9ons.
v Hot
teams
meet.
Hot
teams
meet.
v Diversity
emerges:
the
visionary;
troubleshooter;
iconoclast;
pulse
taker;
cradsmen;
technologist;
entrepreneur;
cross-­‐
pollinator
27

28. Transformational Positivity…
Three Observable Phases…
1. Elevate-and-Extend
2. Broaden-And-Build
3. Establish-and-Eclipse
Universal Capacity High
Extension of Relatedness
When do
negative patterns
go away in
Activation of human systems?
Energy
Establish and Carl Jung’s
Eclipse observation.
Pro-Fusion of
Strengths
“Broaden and
Elevation and Build”
Extension of
Inquiry
Activation of Inquiry into “What Gives Life?”
Lo w
Initiating
“Appreciable World” Advancing

29. IPOD
Formave
Strands,
Values,
and
Knowledge
Base
for
a
New
Model
of
Change
A Double Helix of:
Appreciation Inquiry “AI” and Three Early OD Values
• Spirit of Inquiry
• Collaborative Creation Model of Change
• Positive Assumptions of Life
1. Elevate-and-Extend
2. Broaden-and-Build
3. Establish-and Eclipse
Innovation Design
Thinking
(theory of change)
Appreciative…
Biomimicry
Sustainable Value
Creation
…Inquiry
Positive
Organizational Change
Scholarship
Positive Psychology
Strengths-Based Relational
Management Constructivism