2. Comparison of Marketing 1.0 2.0 and 3.0
Marketing 1.0
Product-centric
Marketing 2.0 Consumercentric
Marketing 3.0
Value-centric
Objective
Sell products
Satisfy and retain the
consumer
Make the world a better
place
Enabling Forces
Industrial Revolution
Information technology
New wave technology
How marketers see the market
Mass buyers with physical
needs
Smarter consumer with mind
and heart
Whole human with mind,
heart and spirit
Key Marketing Concept
Product Development
Differentiation
Values
Company Marketing
Guidelines
Product specification
Corporate and product
positioning
Corporate mission, vision
and values
Value Propositions
Functional
Functional & emotional
Functional, emotional &
spiritual
Interaction with consumers
One to many transaction
One to one relationship
Many to many
Collaboration
8. 1.Beverage Benefits
2. Active Healthy Living
3. Community
4. Energy Efficiency and
Climate Protection
5. Sustainable Packaging
6. Water Stewardship
7. Workplace
9.
10.
11. “We're in the business of spreading
smiles and opening happiness
every day all across the world.
We know we might not change the
world over night, but if we can add
just a few smiles to the world then
we've done our job.”
Social
Consumer
Supplier
Employee
Customer