2. contents
the innovation debate
the rise of “empowered consumers”
Contents
embracing “empowered consumers”
co-creating with “empowered consumers”
pioneering new research techniques
spreading positive word of mouth
a co-creation revolution or another fad
4. keep consumers out of it
Ford Model T pic
“If I had asked people what
“If I had asked people what they wanted
they wanted would have said a faster horse”
they they would
have said a faster horse”
5. Consumers are the problem
Sheep/People slide
are consumers the problem?